Familjehotell i West Syracuse

“Room was clean. Settled in room then noted TV did not work, reported this said maintenance could come in am or we could change rooms. We opted to stay in room. TV was fixed next day. Staff were respectful and assisted as indicated, offered another room if TV could not be fixed. (Satellite feed issue) Didn’t particularly like room set up with sink at entrance to room, not in bathroom /shower. Breakfast available.”

“The staff was very friendly, and we really liked the breakfast. The only problem we had was that the TV was not working, just kept buffering. And there was no regular coffee for the coffee maker in the room, just decaf.”

“The staff were friendly and helpful. Breakfast was good for the price: they had breakfast sandwiches that could be heated up in the microwave and a machine to make your own waffles. Coffee and juice were good. The facility and rooms were well cleaned but there is an HVAC/ ventilation issue. The main issue that we would want addressed before staying again is that the rooms do not smell fresh-- windows cannot be opened and the rooms smell musty and like mildew. This was a beautiful hotel probably...

“Thank you!”

“Nice hotel. Clean and comfortable. Stay was very nice and took good care of our family even let us check in when we arrived early. Breakfast was good and coffee was available all day.”