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Recensioner av Red Roof Inn PLUS+ Long Island - Garden City

2.5 out of 5
Red Roof Inn PLUS+ Long Island - Garden City
699 Dibblee Drive, Westbury, NY

Recensioner

6,8
10 - Fantastiskt i betyg. 326 av 1003 recensioner" "
8 - Bra i betyg. 211 av 1003 recensioner" "
6 - Okej i betyg. 169 av 1003 recensioner" "
4 - Dåligt i betyg. 110 av 1003 recensioner" "
2 - Väldigt dåligt i betyg. 187 av 1003 recensioner" "

6,8/10

Renlighet

7,2/10

Personal och service

6,4/10

Bekvämligheter

6,6/10

Boendets skick och faciliteter

6,8/10

Hållbarhet

Recensioner

8/10 Bra

Omar arturo

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good
Bodde här 1 natt i april 2024

8/10 Bra

Omar arturo

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good
Bodde här 1 natt i april 2024

6/10 Okej

Santanu

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
The property is clean and nice. Only issue was the bathroom. The bathtub in our room was slippery - our 8-yr old in fact slipped and fell. The front desk offered to change the room without providing any temporary solution like a slip resistant mat. It is a safety hazard.
Bodde här 2 nätter i april 2024
Svar från Gabrielle RediResponse Specialist 28 apr. 2024
Thank you for taking a moment to leave a review, Santanu. The staff and I at the Red Roof Inn PLUS+ Long Island - Garden City appreciate your 3/5 score following your stay. I am happy that you found our property to be clean and nice. However, you stated that the bathtub was very slippery, which was saddening to read. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Fantastiskt

Raphael

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Gabrielle RediResponse Specialist 28 apr. 2024
Thank you for taking a moment to leave a review, Raphael. The staff and I at the Red Roof Inn PLUS+ Long Island - Garden City appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely,GabrielleRed Roof Management RediResponse Specialist

6/10 Okej

Jesus, New York

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Tenia una lámpara rota encima de la cama
Bodde här 1 natt i april 2024
Svar från oniel Especialista en redirección 24 apr. 2024
Gracias Jesús, por tomarte el tiempo de escribir una reseña de tu estadía en el Red Roof Inn PLUS+ Long Island - Garden City. Acepte nuestras disculpas por la lámpara que mencionó que estaba rota. Envié el problema a la gerencia en un esfuerzo por resolverlo.Gracias de nuevo por tu reseña. Esperamos verlo en el futuro, en caso de que sus viajes lo traigan de regreso a nuestra área. En su próxima estadía en RedRoof, si tiene algún problema mientras esté con nosotros, comuníquese con nuestra recepción de inmediato para que podamos solucionar el problema y garantizar su satisfacción.Atentamente,onielGestión de techo rojoEspecialista en redirección

8/10 Bra

Erika, Spring

It served its purpose , it was cool
Bodde här 2 nätter i april 2024
Svar från Kerry-Lee RediResponse Specialist 22 apr. 2024
Dear Erika,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY.I was happy your stay served its purpose. Feedback from our guests is always welcome at Red Roof as we aim to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist

2/10 Väldigt dåligt

Edward

Reste med sin partner
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
It apparently, although it is technically in an exclusive area zip code wise , it is in an industrial type of area. A giant Lowe’s directly across from the lobby entrance. I can see why there is non refundable policy online booking. I would have left immediately when I approached the bulletproof glass enclosed front desk. I have opened a case against this hotel with their corporate office. I have pictures to evidence the deplorable conditions. Like all the graffiti that has been patch painted in the elevator. The clock in the room was still set an hour behind, obviously never changed for daylight savings time. We opened the refrigerator and the freezer was totally caked in frozen ice. Not a pleasant experience at all. I told them I will pursue this with everyone including the department of health.
Bodde här 1 natt i april 2024
Svar från Oshane RediResponse Specialist 19 apr. 2024
Dear Edward, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issues you mentioned. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

2/10 Väldigt dåligt

kadian

Gillade inte: Bekvämligheter
The hotel contain bedbugs and told the staff didn’t get any form of attention or even check. I even took pictures.The bathroom was disgusting.
Bodde här 3 nätter i april 2024
Svar från Oshane RediResponse Specialist 18 apr. 2024
Dear Kadian, I appreciate you sharing your feedback following your stay at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY. I was saddened to read that your stay fell short of your expectations due to the insects you reported along with the condition of the bathroom you described. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Oshane Red Roof Management RediResponse Specialist

10/10 Fantastiskt

Irene

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent
Bodde här 2 nätter i april 2024
Svar från Oshane RediResponse Specialist 14 apr. 2024
Dear Irene,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OshaneRed Roof ManagementRediResponse Specialist

10/10 Fantastiskt

Yolanda del carmen

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Muy bueno el servicio de Roxana en recepción muy amable quiero que me atienda ella siempre 😍😍
Bodde här 2 nätter i april 2024
Svar från Oniel Rediresponse Specialist 13 apr. 2024
Thank you Yolando, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Long Island - Garden City. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to Roxana. Positive guest feedback, like yours, is always an encouragement to all of our staff so I've shared your comment with the team.Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 Fantastiskt

Jhonny

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great experience!
Bodde här 1 natt i april 2024
Svar från Adraine Rediresponse Specialist 6 apr. 2024
Dear Jhonny, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY. I am happy to read that you had a great experience at our hotel. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

8/10 Bra

Sharita R

Gillade: Renlighet och personal och service
Bodde här 1 natt i april 2024
Svar från Adraine Rediresponse Specialist 6 apr. 2024
Hello Sharita, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 Fantastiskt

Pema

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellent
Bodde här 1 natt i april 2024
Svar från Toni-Ann RediResponse Specialist 4 apr. 2024
Dear Pema,We're happy to know that you had a great stay with us at our RED ROOF PLUS+ LONG ISLAND - GARDEN CITY and that we achieved this level of service for you. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 Bra

Aliaksandr

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good
Bodde här 1 natt i april 2024
Svar från Toni-Ann RediResponse Specialist 3 apr. 2024
Dear Aliaksandr,Thank you for choosing to stay at our RED ROOF PLUS+ LONG ISLAND - GARDEN CITY. We're thrilled you had a good stay with us. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels to provide a 5-star experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 Bra

Aliaksandr

Gillade: Renlighet, personal och service och boendets skick och faciliteter
good
Bodde här 3 nätter i mars 2024
Svar från Toni-Ann RediResponse Specialist 3 apr. 2024
Dear Aliaksandr,Thank you for choosing to stay at our RED ROOF PLUS+ LONG ISLAND - GARDEN CITY. We're thrilled you had a good stay with us. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels to provide a 5-star experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

4/10 Dåligt

KAREN

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The place looks alot nicer online ... found the place needed a good paint job and a good clean. The elevator ... The room appeared clean but under the desk was dirty and that was just a huge turn off and all I ws doing was looking for a socket to plug in my computer. It was only one night so good enough!
Bodde här 1 natt i mars 2024
Svar från Adraine Rediresponse Specialist 1 apr. 2024
Dear Karen,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY. We are disheartened to learn about the cleanliness issue you mentioned with the desk. We take this issue seriously and we will use your feedback to ensure our staff is providing the level of service our guests deserve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 Fantastiskt

Steven

Reste med familjen
Gillade: Boendets skick och faciliteter
Clean and efficient
Bodde här 1 natt i mars 2024
Svar från Adraine Rediresponse Specialist 1 apr. 2024
Dear Steven, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY. I am happy to read that you found our hotel to be clean and that your state was very efficient. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 Fantastiskt

kitem

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The quietness of the place and the professionalism of the staff
Bodde här 1 natt i mars 2024
Svar från Recordo, Rediresponse Specialist 29 mars 2024
Dear Kitem,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Long Island - Garden City. It's wonderful to see you were pleased with how quiet our property is and the professional service our staff extends. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

2/10 Väldigt dåligt

michelet

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Infested cwith roach $235. And roach crawling in the bathroom nasty I need a refund
Bodde här 1 natt i mars 2024
Svar från Recordo, Rediresponse Specialist 26 mars 2024
Hey Michelet,Red roof appreciate you sharing your feedback following your stay at the Red Roof Inn PLUS+ Long Island - Garden City. It's saddening to read that your stay fell short of your expectations due to the insects you stated you encountered. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please reach out to your original booking source to discuss the possibility of a refund.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Red Roof hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,RecordoRed Roof Management Rediresponse Specialist

2/10 Väldigt dåligt

Juan

Reste med sin partner
Staff isn’t helpful
Bodde här 3 nätter i mars 2024
Svar från Recordo, Rediresponse Specialist 26 mars 2024
Hello Juan,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Long Island - Garden City. Red Roof sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the poor service our staff extended.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

8/10 Bra

Edwin

Gillade: Renlighet
Bodde här 2 nätter i mars 2024
Svar från Recordo, Rediresponse Specialist 26 mars 2024
Hello Edwin, Thank you for taking a moment out of your busy day to complete our survey. The staff at the Red Roof Inn PLUS+ Long Island - Garden City and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 Fantastiskt

Niasha

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Comfortable
Bodde här 1 natt i mars 2024
Svar från Dannielle Rediresponse Specialist 22 mars 2024
Dear Niasha,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the comfortable stay you had. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

6/10 Okej

Yomaira

Gillade inte: Personal och service
The hotel could benefit from adding an USB charging box since today’s technology calls for it. The reception concierge customer service was very poor. No greeting and no intend to help.
Bodde här 1 natt i mars 2024
Svar från Dannielle Rediresponse Specialist 18 mars 2024
Dear Yomaira,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the lack of USB charging box and the unfriendly service received from the concierge. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank for your review. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 Fantastiskt

Carmen

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I liked it
Bodde här 1 natt i mars 2024
Svar från Dannielle Rediresponse Specialist 18 mars 2024
Dear Carmen,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 Bra

Evelyn

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Well when we arrived the tv control was broken front desk was notified so I didn’t get charge extra
Bodde här 1 natt i mars 2024
Svar från Dannielle Rediresponse Specialist 17 mars 2024
Dear Evelyn,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY. We are sorry about the issue you had with the tv control, however, we are happy that you made the staff aware of the issue. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,Dannielle Red Roof ManagementRediresponse Specialist

8/10 Bra

LUZ

Affärsresenär
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Room wasn’t as pictured on line
Bodde här 7 nätter i mars 2024
Svar från Dannielle Rediresponse Specialist 17 mars 2024
Dear Luz,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the room not being as expected. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

4/10 Dåligt

Jason

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
The hotel was so dirty
Bodde här 2 nätter i mars 2024
Svar från Dannielle Rediresponse Specialist 17 mars 2024
Dear Jason,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the unclean state of the room. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 Fantastiskt

Noor

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Best hotel in that area
Bodde här 1 natt i mars 2024
Svar från Olivia RediResponse Specialist 13 mars 2024
Thank you, Noor, for telling us about your stay at the Red Roof Inn PLUS+ Long Island - Garden City. I am glad you found our hotel to be the best in the area. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

10/10 Fantastiskt

Davia

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was wonderful
Bodde här 1 natt i mars 2024
Svar från Adraine Rediresponse Specialist 8 mars 2024
Hello Davia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY and I appreciate your 4/5 score following your stay. It is great to read that your stay was wonderful. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

8/10 Bra

Cecilia

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I’m a returned customer my favorite place to stay when I travel
Bodde här 6 nätter i mars 2024
Svar från Adraine Rediresponse Specialist 8 mars 2024
Hello Cecilia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY and I appreciate your 4/5 score following your stay. It is great to read that you found our hotel to be your favorite place to stay. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

2/10 Väldigt dåligt

Francisco

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
The room looks really old not enough illumination. Tv and furniture olnd and scratched.....mattress feels old and outdated . No memory foam...
Bodde här 1 natt i februari 2024
Svar från Gabrielle RediResponse Specialist 25 feb. 2024
Thank you for taking a moment to leave a review, Francisco. The staff and I at the Red Roof Inn PLUS+ Long Island - Garden City were disappointed to see your 1/5 score following your stay. You stated that the old mattress, the situation with the TV and the other listed issues hindered your stay. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience. Please know that we value you as our guest and appreciate your feedback.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Red Roof Management

4/10 Dåligt

Joseph

Affärsresenär, Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The hotel room looked nothing like the photos. The elevators were missing buttons and some were even popping out. There were carvings on the hotel elevator like you would see in a run-down public restroom. The ceilings were missing tiles and the rooms were dirty. Overall I’m super dissatisfied with the stay because it made me feel like I was in the housing project with the condition of it.
Bodde här 2 nätter i februari 2024
Svar från Gabrielle RediResponse Specialist 25 feb. 2024
Dear Joseph,Thank you for your review following your stay at Red Roof Inn PLUS+ Long Island - Garden City. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You listed a few issues that dampened your experience, such as the dirty room, the missing elevator buttons and the ceiling tiles that were missing. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Red Roof Management

6/10 Okej

Derrick, Uniondale

Gillade: Renlighet
Space
Bodde här 1 natt i februari 2024
Svar från Tianna RediResponse Specialist 23 feb. 2024
Dear Derrick, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Long Island - Garden City. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the spaciousness of the room. Red Roof hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. Sincerely,Red Roof Management

8/10 Bra

Dennis

Bodde här 1 natt i februari 2024
Svar från Carla RediResponse Specialist 25 mars 2024
Hello Dennis, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Long Island - Garden City and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 Bra

Anthony

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Make sure you book a room where shower and vanity are together
Bodde här 3 nätter i februari 2024
Svar från Tianna RediResponse Specialist 23 feb. 2024
Dear Anthony, We appreciate your review following your recent experience at the Red Roof Inn PLUS+ Long Island - Garden City strive to provide our guests with all the comforts of home, so it's great to read that you were pleased with the convenience of our location. Positive guest feedback, like yours, is always an encouragement to all of our staff as Red Roof strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We can’t wait to see you under our roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price.Sincerely,Red Roof Management

8/10 Bra

mirna

Svar från Dannielle Rediresponse Specialist 17 feb. 2024
Hello Mirna, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Fantastiskt

Juan

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Accommodating! Great staff
Bodde här 2 nätter i februari 2024
Svar från Dannielle Rediresponse Specialist 16 feb. 2024
Dear Juan,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you, especially regarding the great accommodating staff we have here at Redroof. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Red Roof Management

10/10 Fantastiskt

Angela, Elmont

Bodde här 1 natt i februari 2024
Svar från Carla RediResponse Specialist 25 mars 2024
Hello Angela, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Long Island - Garden City and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

6/10 Okej

Anthony

Convenience
Bodde här 1 natt i februari 2024
Svar från OnielRediresponse Specialist 14 feb. 2024
Hi Anthony,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn PLUS+ Long Island - Garden City. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding additional details to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

2/10 Väldigt dåligt

Jermaine

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från OnielRediresponse Specialist 15 feb. 2024
Hi Jermaine,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the Red Roof Inn PLUS+ Long Island - Garden City. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

10/10 Fantastiskt

Nfn

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nyc
Bodde här 1 natt i februari 2024
Svar från Dannielle Rediresponse Specialist 13 feb. 2024
Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

2/10 Väldigt dåligt

Diashawn

Reste med familj och småbarn, Reste med husdjur
Gillade inte: Personal och service och boendets skick och faciliteter
Management sucks and their communication is worse, my advice stay somewhere else
Bodde här 3 nätter i februari 2024
Svar från Kerry-Lee RediResponse Specialist 10 feb. 2024
Dear Diashawn, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY. I am sorry that your experience was less than ideal due to the poor service you indicated to have encountered. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Red Roof Management

10/10 Fantastiskt

Nfn

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice
Bodde här 1 natt i december 2023
Svar från Sharma RediResponse Specialist 7 feb. 2024
Thank you for taking the time to write about experience at the RED ROOF INN ENFIELD. Nfn, I am happy to read that you had a great encounter with us and we truly appreciate your kind remarks about your nice experience at our hotel. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Nfn, and can't wait to see you back at Red Roof soon, where we can continue to offer you a nice stay at an affordable price!Sincerely,Red Roof Management

10/10 Fantastiskt

Leon

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Svar från Sharma RediResponse Specialist 7 feb. 2024
Hello Leon, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 Fantastiskt

Jacqueline

Bodde här 1 natt i februari 2024
Svar från Carla RediResponse Specialist 25 mars 2024
Hello Jacqueline, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Long Island - Garden City and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Fantastiskt

Yudelky

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Roxana del front desk excelente servicio
Bodde här 1 natt i februari 2024
Svar från Sharma RediResponse Specialist 6 feb. 2024
Gracias por tomarse el tiempo para escribir sobre la experiencia en RED ROOF PLUS+ LONG ISLAND - GARDEN CITY. Yudelky, me alegra saber que tuvo un gran encuentro con nosotros y realmente apreciamos sus amables comentarios sobre el excelente servicio al cliente de nuestro personal de recepción, Roxana. Sus comentarios alentarán a todo nuestro personal mientras nos esforzamos por mejorar continuamente la calidad de nuestros servicios y brindar a nuestros huéspedes todas las comodidades del hogar. He compartido tus comentarios con el resto de nuestro equipo.Apreciamos tu negocio, Yudelky, y estamos ansiosos por verte pronto de regreso en Red Roof, donde podremos seguir ofreciéndote una estadía excelente a un precio asequible.Sincerely,Red Roof Management

6/10 Okej

Elizabeth

Gillade: Renlighet
Gillade inte: Personal och service
Bodde här 1 natt i februari 2024
Svar från Sharma RediResponse Specialist 6 feb. 2024
Hello Elizabeth, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 Fantastiskt

Juan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Privacy and comfort
Bodde här 1 natt i februari 2024
Svar från Sharma RediResponse Specialist 4 feb. 2024
Thank you for taking the time to write about experience at the RED ROOF INN EDISON. Juan, I am happy to read that you had a great encounter with us and we truly appreciate your kind remarks about the privacy and comfort at our hotel. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. I have shared your comments with the rest of our team.We appreciate your business, Juan, and can't wait to see you back at Red Roof soon, where we can continue to offer you a comfortable stay at an affordable price!Sincerely,Red Roof Management

6/10 Okej

Diane

Gillade: Personal och service
Gillade inte: Renlighet
Bodde här 1 natt i januari 2024
Svar från Chirell RediResponse Specialist 2 feb. 2024
Dear Diane,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Long Island - Garden City and I are saddened to see your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip! Sincerely, Chirell RediResponse Specialist

10/10 Fantastiskt

audrey

Gillade: Boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Chirell RediResponse Specialist 29 jan. 2024
Dear Audrey,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Long Island - Garden City and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist