Familjehotell i Wester Ross

"Vi hade ett fönster mitt i badrummet, fick fixa med en gardin för att skymma mig. Det var otroligt kallt i matsal och bardel, men otroligt varmt på rummet. Dålig lukt i korridoren till rummet. Helt okej mat. Hotellet ligger bra om man vill besöka sevärdheter i området. "

"Otroligt trevlig personal, kändes som att komma hem till någon som bor där. Gillar man ett boende med historia är detta verkligen att rekommendera!"

"Hotellet är riktigt slitet. Trött personal som knappt hälsade. Trist, kall frukostmatsal. Fanns ägg, bacon osv men inget speciellt. Brandlarmet gick mitt i natten. Väldigt förvirrad personal och vi fick stå ute i ca 45 minuter. Fick ingen förklaring om vad som hänt. Läget är bra och utsikten från tredje våningen var fin! "

"Great place with easy access to Inverness city center with excellent restaurants. Beautiful View of the river and castle. Bonus with a nice pool/sauna free of cost."

"Rent rum, bra utrymme. "

"Mycket bra. Rent och fräscht samt trevlig och hjälpsam personal. "

"Food was awesome but waitresses was unpleasant. "

"Don’t check in here unless you’re ready to deal with arrogance and zero accountability. Our first room had no heating – radiators didn’t work. Things break, fair enough, but the way we were treated by Cathlynn at reception was unacceptable. At 7:30 PM we reported it. By 9:30 PM, still nothing had been done. We were handed a shabby blanket and a small heater. At 11 PM we were downgraded to a smaller, warmer room. Next morning we were promised a 30% refund and an upgrade for our last night. What we got was the same category we originally booked – not an upgrade. Worse, the room hadn’t been cleaned: used coffee cups, wet towels, unmade bed – and our luggage was already moved in. Again, met with “not my fault” attitudes. I repeatedly asked to speak to the manager – apparently never there, even though we saw him during breakfast. Hotels.com was no help either. Claimed they couldn’t reach the hotel – I called myself and got through instantly. Staff kept apologizing but never followed up as promised. This hotel needs someone responsible at the wheel. Until then, stay elsewhere."