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Recensioner av Oak Island Resort & Conference Centre

3.5 out of 5
Oak Island Resort & Conference Centre
36 Treasure Drive, Western Shore, NS

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 179 av 478 recensioner" "
8 - Bra i betyg. 170 av 478 recensioner" "
6 - Okej i betyg. 86 av 478 recensioner" "
4 - Dåligt i betyg. 32 av 478 recensioner" "
2 - Väldigt dåligt i betyg. 11 av 478 recensioner" "

8,4/10

Renlighet

8,6/10

Personal och service

8,2/10

Bekvämligheter

7,8/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Michelle

Reste med familj och småbarn, Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This was a lovely place to stay. The view is spectacular. We enjoyed the two pools, hot tub & mini putt with our two young children. We also did the oak island boat tour and it was so convenient to board right on property.
Bodde här 2 nätter i augusti 2023

10/10 Fantastiskt

sherry

Bodde här 1 natt i juli 2023

8/10 Bra

Eva

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Lovely ocean views and decor throughout. Nice outdoor patio seating and more than one outdoor fireplace for groups to go around. I was not happy about the dampness in the room, (sheets felt wet and clammy). It would have been helpful if the fan unit had been turned on in the room before our arrival. I also noticed that the carpet, and bathroom door, walls, trim, could use a good cleaning.
Bodde här 1 natt i juli 2023

8/10 Bra

Tim

Bodde här 1 natt i september 2022

10/10 Fantastiskt

Connie

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful location right by the water, lots of green space and room to roam. Easy parking. Coffee in main lobby and a dining room/bar which is very convenient. Although busy was still very quiet. Hotel was very clean with spacious rooms. Has everything to meet our needs.
Bodde här 1 natt i juli 2022
Svar från Victoria 26 sep. 2022
Thank you, Connie! We look forward to SEAing you again soon!

10/10 Fantastiskt

Mary

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Amazing view Choice of pools Friendly staff spacious room!!definately will return
Bodde här 2 nätter i augusti 2022
Svar från Victoria 26 sep. 2022
Thank you, Mary- we look forward to SEAing you again soon!

10/10 Fantastiskt

Katja

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i juli 2022

4/10 Dåligt

Donna

Reste med sin partner
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Booked this trip for our 46th wedding anniversary. I booked for the amenities that the hotel offered and the location. Very disappointed! Restaurant was closed and no back up plan other than a boxed breakfast. No room service! No garbage pick up, no towels refill, no coffee refill, no clean sheets during 4 day, 3 night stay. Drinks were expensive.
Bodde här 3 nätter i juli 2022

6/10 Okej

Erin

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
The ac shuts off at night Unbearably hot
Bodde här 1 natt i juli 2022

8/10 Bra

Sue

Gillade: Renlighet, personal och service och rummets bekvämlighet
Stay more than one day!
Lovely stay here. The surroundings, the room, the service, and amenities were all great. Our only issue was with the fact that there are multiple levels but no elevators which made it awkward to bring cart our luggage to and from our room. I was advised to let them know ahead of time and they would arrange for a room at ground level, but that doesn't address the fact that others will have to cart their bags up and down stairs. It detracted only marginally from an otherwise great stay. It would be best to stay here multiple days to take advantage of all the amenities.
Bodde här 1 natt i juni 2022

10/10 Fantastiskt

Erin

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Clean and everyone was friendly and helpful.
Bodde här 1 natt i april 2022
Svar från Oak Island Resort & Conference Centre 21 apr. 2022
Thank you, your review is greatly appreciated.

10/10 Fantastiskt

John

Reste med sin partner
Gillade: Personal och service
There was limited dining no cleaning and someone else hair in the shower
Bodde här 3 nätter i mars 2022
Svar från Oak Island Resort & Conference Centre 21 apr. 2022
Thank you for your review. We are so sorry that your stay wasn't what you had hoped for. Your feedback is appreciated and will help address future training issues.

10/10 Fantastiskt

Valerie

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Beautiful surroundings
Lovely and relaxing weekend. I appreciated the large, stone fireplace. For me it was the perfect place to relax with a good book. Enjoyed the live entertainment in the evenings.
Bodde här 2 nätter i mars 2022
Svar från Oak Island Resort & Conference Centre 21 apr. 2022
Thank you, your feedback is appreciated.

8/10 Bra

Katherine

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely view... lots of activities
Bodde här 1 natt i augusti 2021
Svar från Amanda 16 sep. 2021
So glad you you enjoyed your stay!

10/10 Fantastiskt

Angela

Bodde här 1 natt i september 2021

6/10 Okej

Liliana

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i augusti 2021
Svar från Amanda 14 sep. 2021
We are so sorry, Liliana, that your stay wasn't what you had desired. We hope that things will go back to running smoothly once we can hire more staff.

8/10 Bra

Verifierad resenär

Reste med sin partner
Gillade: Renlighet och personal och service
Games area was un kept , not tidy Short staff so no breakfast menu Restaurant staff very nice and good food at atmosphere
Bodde här 1 natt i augusti 2021
Svar från Amanda 14 sep. 2021
Thank you for your feedback and glad that you enjoyed your stay. Know that we are working hard to hire more staff (this has been a big challenge over the summer across the hospitality industry). We hope this problem is fixed soon, both for our guests and for the current staff. We appreciate your support!

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Was a very pleasant experience, staff were superb!
Bodde här 2 nätter i augusti 2021
Svar från Amanda 14 sep. 2021
Thank you! We are so happy that you enjoyed your stay!

8/10 Bra

Daniel

Gillade: Renlighet och personal och service
Needs to improve.
Under staffed, slow checking, the staffs frustration was expressed openly. Restaurant was only open 5-9 pm. Pools where ice cold, indoor and out. It is a nice place with a great location but appears to be either cutting costs, unwilling to hire enough staff, badly managed. Nightly entertainment was great.
Bodde här 2 nätter i augusti 2021
Svar från Amanda 14 sep. 2021
Thank you for your feedback Daniel. We are working very hard to hire more staff. This year has been especially challenging for the hospitality industry across Nova Scotia (and Canada) in not being able to get the staff we need. We continue to post for positions regularly and hope that we will have the staff we need soon. Thank you so much for your understanding and know that we have heard your feedback and are working on fixing the problem.

6/10 Okej

Verifierad resenär

Reste med sin partner
Gillade: Renlighet
Gillade inte: Personal och service och bekvämligheter
This is my 3rd time staying there - and last. Hotel is overpriced, needs a bit of a makeover inside (don't get fooled if they say room with water view). Staff never bothered to inform guests that restaurant was booked for private reunion in morning - offering no options to other guests for breakfast (nor offering suggestions off site).
Bodde här 1 natt i augusti 2021
Svar från Amanda 14 sep. 2021
Thank you for your feedback. We are so sorry that your stay wasn't what you had hoped for. We are taking your feedback seriously and will be updating the way we communicate with our guests.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great stay for a couple
Wonderful staff at check in, very helpful. Update to resort very nice, had not stayed here for over a year- but the refresh in the rooms and throughout is fabulous. Very clean and great atmosphere throughout.
Bodde här 2 nätter i juli 2021
Svar från Amanda 21 sep. 2021
So glad you loved your say with us! Thank you for leaving a review.

8/10 Bra

Nancy

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i juli 2021

10/10 Fantastiskt

Verifierad resenär

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great place to stay! Will definitely be going back.
Bodde här 1 natt i juli 2021
Svar från Amanda 14 sep. 2021
Thank you for visiting us at Oak Island Resort! We look forward to seeing you again!

10/10 Fantastiskt

Brian

Gillade: Personal och service
Bodde här 1 natt i juli 2021
Svar från Tracy 6 juli 2021
Thank you very much

10/10 Fantastiskt

Verifierad resenär

Bodde här 1 natt i oktober 2020

10/10 Fantastiskt

Kristopher J

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Enjoyable stay
We live in Nova Scotia and wanted a weekend away. My wife and I brought our 6 month old to relax, unwind and get away for the weekend. Hotel is in a great location. It’s a very short drive to Mahone Bay and Lunenburg which are two of our favourite places to visit. Hotel appears to have been renovated in the past few years. The lobby, restaurant and bar were all incredibly clean and bright with lots of natural sunlight. Room was clean with a great view of the marina. Hotel staff was incredibly courteous and friendly from the time I called to request a crib right through until checkout. There was live entertainment both nights of our stay which was lovely. We will definitely return.
Bodde här 2 nätter i oktober 2020

10/10 Fantastiskt

Marie, Halifax

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely resort - the view is spectacular, great service and the room was well appointed.
Bodde här 1 natt i september 2020

10/10 Fantastiskt

Robert

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2020

10/10 Fantastiskt

Verifierad resenär

Reste i grupp, Reste med familjen, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Our stay was great. The staff were accommodating & provided us a fantastic pet friendly room to allow our large dog to stay with us.
Bodde här 1 natt i augusti 2020

8/10 Bra

Verifierad resenär

Bodde här 1 natt i augusti 2020

6/10 Okej

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
We are in unprecedented times! This review takes that into consideration! Check-in was not favourable but upon checking out we were able to get the $25 room upgrade taken off. We had a room facing the parking lot and when we asked for a water facing room were told because we booked through a third-party, Expedia, that we would have to pay an upgrade Fee! We knew the hotel was not full and found that to be cheesy! Upon checkin found out that most of the amenities were closed down we wanted a room overlooking the bay so we would not be looking at a parking lot! To use the pool we had to book a time, that turned out to be an issue! If one could book time to use pool what would be the problem, with also booking time in the hot tub and sauna? We are After all bubbling here in the Martimes, One would assume therefore it was quite safe for all! The pool washroom was not open, public safety issue? Food was very good! Atmosphere in restaurant could be improved by adding paper placemats and setting tables! Entertainment was excellent, one man band playing guitar and singing! My personal belief amenities are not open to save money and blame it on COVID!
Bodde här 1 natt i augusti 2020
Svar från Management 4 sep. 2020
Thank you for your review- we always welcome feedback from guests. Due to regulations set by the province and Dr Strang, we are not able to open the sauna and hot tub. The pools are by appointment as they need to be sanitized between guests. Unfortunately, we're unable to set tables prior to guests being seated due to provincial regulations. We do our best to ensure guests are made aware of these changes and are sorry that the stay wasn't satisfactory. We hope you'll return when things are back to the new normal!

10/10 Fantastiskt

John, Timberlea

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The place was very clean and new as well the bar had a very good band each night we were at the resort. Played a wide assortment of tunes which were very good.
Bodde här 2 nätter i augusti 2020

2/10 Väldigt dåligt

nadine

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Loyalty ruined.
We are so disappointed. After coming to Oak Island Resort at least once a year ( usually twice and a few times with our businesses for multiple nights and multiple rooms) for six years we are disheartened with the poor customer service. With Covid19 we decided out of loyalty to make Oak Island our choice even with the huge increased in room price. We agreed to stay 2 nights instead of resorts in Cape Breton and Digby. We spent over $1000 on our two nights. During our stay we meant another couple that have a longer stay. They too are “older” and professionals. We both purchased meals and beverages for those that might be struggling. While there were many examples of cranky staff, the last straw was when at midnight, the young bar tender told us that we were being too loud. There were 4 of us and we did no more than a regular laugh. They said that there was a noise complaint ( we were very far from any room... the closest being out personal rooms) yet they just wanted us to leave so they could be off for the night. This false accusation was insulting and false. After being “ dispersed” we talked to 4 that felt disrespected. Sorry Oak Island. We were warned that the service was worse since Covid but were willing to give you a chance. Hurtful and dishonest... reviews will not be positive.
Bodde här 1 natt i augusti 2020

8/10 Bra

Verifierad resenär

Reste i grupp
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2020

8/10 Bra

lana

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2020

8/10 Bra

Joan

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fabulous hidden gem for a staycation! The staff are probably the nicest I’ve ever encountered & the area is just lovely! And try the soup!!
Bodde här 1 natt i augusti 2020

4/10 Dåligt

Calvin

Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
no door
screen door missing /not able to enjoy the fresh night sea air ..room was clean,service okay,staff seemed over worked ...looked tired and or frustrated
Bodde här 1 natt i augusti 2020

8/10 Bra

Chris

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Re-opening issues in the restaurant
Food service was out of sync- waited over one hour for two bowls of porridge at breakfast. Not much explanation and full bill was charged. The porridge was cold as well but we just wanted to eat and leave. Resort had only been open a couple weeks so I think that they are just trying to keep afloat. Rooms were very nice, beds comfortable and renos looked good. Beautiful location- overall we enjoyed our stay.
Bodde här 2 nätter i augusti 2020

10/10 Fantastiskt

Clyde

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2020

10/10 Fantastiskt

Veronique, Halifax

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Quel bel endroit!! Nous avons passé un cour séjour mais nous reviendrons sûrement bientôt. Le restaurant est un peu cher.
Bodde här 1 natt i augusti 2020

10/10 Fantastiskt

Kenneth

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i augusti 2020

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Newly renovated so beautiful and clean! Great location to visit nearby towns but lots to do on the property. It will be better as restrictions get lifted of course.
Bodde här 3 nätter i juli 2020

6/10 Okej

Verifierad resenär

Bodde här 2 nätter i juli 2020

10/10 Fantastiskt

Sherelle C.

Gillade: Renlighet
Great
Great
Bodde här 1 natt i juli 2020

10/10 Fantastiskt

Natalie

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i juli 2020

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Pool was under repair Room was clean & comfortable except for the air conditioning, which was very loud
Bodde här 1 natt i juli 2020

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i juli 2020

10/10 Fantastiskt

Jackie, Derry, Pennsylvania

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff from maintenance, kitchen, wait staff, house keeping, gardening and front desk went out of their way to make sure my stay was the best I ever had. I would go back in a heart beat .
Bodde här 7 nätter i oktober 2019
Svar från Guest Services 10 dec. 2019
Thank you for your feedback, Jackie! 'Sea' you again!

8/10 Bra

Larry

Gillade: Renlighet och personal och service
Electric was outdated. Could not get CPAP plugged in on the side of the bed I sleep on. Weak remote batteries.
Bodde här 1 natt i oktober 2019

8/10 Bra

Verifierad resenär

Gillade: Renlighet och personal och service
Decking was not very stable on the roof top and the seat cushions wearer removed already. Residents and music were very loud.
Bodde här 1 natt i oktober 2019