Kroppsbehandlingar, aromaterapi och massage med varma stenar
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Recensioner av Wood Hall Hotel and Spa

4 out of 5
Wood Hall Hotel and Spa
Trip Lane, Linton, Wetherby, England

Recensioner

9,2

Underbart

10 - Fantastiskt i betyg. 155 av 222 recensioner" "
8 - Bra i betyg. 43 av 222 recensioner" "
6 - Okej i betyg. 18 av 222 recensioner" "
4 - Dåligt i betyg. 5 av 222 recensioner" "
2 - Väldigt dåligt i betyg. 1 av 222 recensioner" "

9,2/10

Renlighet

9,2/10

Personal och service

9,2/10

Bekvämligheter

9,0/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Annika

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Betagande vackert läge, hög servicenivå, trevlig personal, god mat, rent, charmiga rum och trevliga sällskapsytor. Dessutom fint spa och gym. Inte mycket att klaga på! Ett gammalt engelskt gods som man vill att det skall vara.
Bodde här 1 natt i augusti 2017

10/10 Fantastiskt

Freda

Gillade: Renlighet, personal och service och boendets skick och faciliteter
relaxing stay
Bodde här 1 natt i maj 2024
Svar från Nick Hardy, Hotel Manager 21 maj 2024
Dear Freda,Many thanks for taking the time to leave your rating.I'm pleased you enjoyed your visit and had a relaxing time with us.I hoper we can welcome you back soon.Kind RegardsNick

10/10 Fantastiskt

Anthony

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
I would like to thank the staff for calling to let me know I left my contact lenses behind in the room after check out and for putting them to one side for collection. Reception asked me if I was local otherwise they were offering to post them back to me. Thanks
Bodde här 1 natt i maj 2024
Svar från Nick Hardy, Hotel Manager 9 maj 2024
Dear Anthony,Many thanks for taking the time to leave your review.I'm pleased to learn the team contacted you promptly and arranged for your items to be returned.I hope we can welcome you back to Wood Hall soon.Kind RegardsNick

10/10 Fantastiskt

David

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We loved the quiet location , every member of staff we spoke to were fantastic & couldn’t do enough for us. Food fabulous. And the hotel even had laminated sheet for 3 different walks of different lengths around the property acreage. My wife loved her treatment from the spa. Only slight issue was around 2-4.30pm at busy times in spa there isn’t enough loungers or space & only place to sit is in spa reception. Wasn’t a major issue as we redressed & went for a walk around area then came back & it was fine .
Bodde här 1 natt i april 2024
Svar från Nick Hardy, Hotel Manager 3 maj 2024
Dear David,Many thanks for your review and feedback.I'm pleased to read you enjoyed your stay and your wife particularlly enjoyed her spa treatment.I hope we can welcome you back soon.Kind RegardsNick

10/10 Fantastiskt

Natalie

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We stayed here for my birthday 4th - 6th April and we had such a wonderful time. We had a double room which was spacious clean, and came with a lovely a view over the Estate. The breakfast was wonderful with lots of choice. I especially liked leaf tea which you dont get everywhere. All of the staff provided us with fantastic service. Little touches such as a hand signed welcome letter, a happy birthday note with a box of chocolates left for me on my birthday, and a bag with water and snacks for the journey home, all made our stay extra special. Thank you for such a wonderful stay.
Bodde här 2 nätter i april 2024
Svar från Nick Hardy, Hotel Manager 12 apr. 2024
Dear Natalie,Many thanks for your review and feedback.I'm pleased to read the team looked after you well and you enjoyed your stay at Wood Hall.I hope we can welcome you back soon.Kind RegardsNick

10/10 Fantastiskt

Neil Garnett

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i februari 2024
Svar från Nick Hardy, Hotel Manager 20 feb. 2024
Dear Neil,Many thanks for your review.I hope we can welcome you back to Wood Hall soon.Kind RegardsNick

10/10 Fantastiskt

Paul

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent caring staff, From Check in to Sorting final bill. Outstanding customer service. Comp Proseco or Tea / Coffee on arrival. Room (29) Excellent, great bed, view, bathroom and shower (twin sinks). Spa good, just one wet steam room but spotlessly clean. Pizza dinner in bar very good, Excellent G&T. Breakfast included and outstanding. Even given a snack bag with nibbles for journey home. No hesitation in recommending this excellent hotel. Well Done..
Bodde här 1 natt i februari 2024
Svar från Nick Hardy, Hotel Manager 9 feb. 2024
Good Morning,Many thanks for your review and taking the time to provide your comments.I'm pleased to read you enjoyed your visit to Wood Hall and the team looked after you well.I hope we can welcome you back to Wood Hall in the future.Kind RegardsNick

8/10 Bra

Richard

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely place, beautiful area, great staff, good food.
Svar från Nick Hardy, Hotel Manager 2 feb. 2024
Dear Richard,Many thanks for your review.I hope we can welcome you back soon.Kind RegardsNick

10/10 Fantastiskt

Stephen

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Nick Hardy, Hotel Manager 15 jan. 2024
Dear Stephen,Many thanks for your rating.Kind RegardsNick

8/10 Bra

garry

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Nick Hardy, Hotel Manager 9 jan. 2024
Many thanks for your rating.Kind RegardsNick

10/10 Fantastiskt

Tom

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Nick Hardy 30 dec. 2023
Many thanks for your rating.Nick HardyHotel Manager

10/10 Fantastiskt

Stephen

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 2 nätter i december 2023
Svar från Nick Hardy 30 dec. 2023
Many thanks for your rating.Nick HardyHotel Manager

10/10 Fantastiskt

Amanda

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Nick Hardy 30 dec. 2023
Many thanks for your rating.Nick HardyHotel Manager

10/10 Fantastiskt

Oliver

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very good.
Bodde här 1 natt i december 2023
Svar från Nick Hardy, Hotel Manager 20 dec. 2023
Dear Oliver,Many thanks for your rating.Kind RegardsNick

10/10 Fantastiskt

Mark

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A lovely hotel -
We had a lovely stay. The staff were very friendly and helpful. Our room was a good size, lovely and warm and good lighting. The breakfasts were lovely and we had two bar meals whilst we stayed, both very nice and not overly expensive. We would definitely return to the hotel.
Bodde här 2 nätter i december 2023
Svar från Nick Hardy, Hotel Manager 20 dec. 2023
Dear Mark,Many thanks for your review and rating.I'm pleased to read your comments and you enjoyed dining in our restaurant and bar and the team looked after you well.I look forward to welcoming you back to Wood Hall.Kind RegardsNick

10/10 Fantastiskt

Denis

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Step back in time for oldcworld standards.
Stayed on 2 seperate nights in one week. Returned for 2nd night it was so good. Felt like we were minded like family. Left a bag behind and when i returmed next evening the receptionist offered me a cup of tea. I had driven a good distance and here was a person who could read how to treat and look after a guest in an empathetic way. Each and every staff member was polite and went over and above. The food was delicious. Breakfast freshly cooked to order. Lovely pool and not overcrowded. Came away feeling refreshed and reassured that old world standards are still alive.
Bodde här 1 natt i augusti 2023
Svar från Nick Hardy 7 sep. 2023
Good Afternoon,Many thanks for taking the time to write your review.I'm pleased to read you enjoyed your visit to Wood Hall and the team looked after you well.I hope we can welcome you back to Wood Hall in the future.Kind RegardsNick HardyInterim Hotel Manager

10/10 Fantastiskt

Colin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Amazing setting - fabulous building..
Bodde här 1 natt i augusti 2023
Svar från Nick Hardy 7 sep. 2023
Good Afternoon,Many thanks for your review and feedback.I hope we can welcome you back to Wood Hall in the future.Kind RegardsNick HardyInterim Hotel Manager

10/10 Fantastiskt

Angela

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i juli 2023
Svar från Nick Hardy, Interim Hotel Manager 29 juli 2023
Hi Angela,Many thanks for your review.I hope we can welcome you back to Wood Hall soon.Kind RegardsNick

8/10 Bra

marianne

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good welcome and attentive staff.
Bodde här 2 nätter i juli 2023
Svar från Nick Hardy, Interim Hotel Manager 16 juli 2023
Dear Marianne,Many thanks for your feedback.I'm pleased to read you enjoyed your stay at Wood Hall.Kind RegardsNick

10/10 Fantastiskt

Paula

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellent in every way
Beautiful quiet location yet accessible for A1 and other locations. Such a friendly and welcoming reception on arrival plus complimentary drink. Room was clean, spacious and very comfortable (bed ok but I find all hotel beds hard). Bathroom modern and clean. Dined in hotel restaurant and good was outstanding just be aware all has Asian influences. Breakfast was fabulous lots of menu choice or have it your own way plus all continental options. Dined in bar too where food was more simple but equally delicious. All staff we met were warm, friendly and exceptionally helpful. Also had a massage in spa which again was faultless. Walk suggestions available from reception. Couldn’t recommend more highly and we will definitely return. If only all hotels are like this!
Bodde här 2 nätter i juni 2023
Svar från Nick Hardy, Interim Hotel Manager 16 juli 2023
Dear Paula,Many thanks for your review and sharing your photographs.I'm happy to read you enjoyed your visit with us, we are particularly proud of our restaurant menu which launched in June, thank you for feedback regarding your dinner.I hope we can welcome you back again to Wood Hall in the future.Kind RegardsNick

10/10 Fantastiskt

Stephen

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Wonderful place to relax and read or unwind. Lovely older building with traditional bar and lounging room/s. Bedroom was large and lovely view of the grounds. Staff and service all personable and well trained.
Bodde här 2 nätter i juni 2023
Svar från Nick Hardy, Interim Hotel Manager 16 juli 2023
Dear Stephen,Many thanks for your feedback.I'm pleased to read your review and that you enjoyed your time at Wood Hall.I hope we can welcome you back in the future.Kind RegardsNick

10/10 Fantastiskt

Judith

Bodde här 1 natt i april 2023
Svar från Chris Monks 24 apr. 2023
Thank you for your Five star rating, It is very much appreciated, Kind Regards, Chris

10/10 Fantastiskt

Kirsty

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We booked the hotel as a birthday treat for our daughter. She and her husband had a fabulous time, they had dinner at the hotel and used the spa. The hotel staff went out out of their way to make it a memorable stay. A special mention must go to Caroline who helped with the extras to make this stay special.
Bodde här 1 natt i mars 2023
Svar från Chris Monks 13 mars 2023
Thank you for your valued feedback, It is very much appreciated, Kind regards, Chris Monks

10/10 Fantastiskt

Diana

Bodde här 2 nätter i februari 2023
Svar från Chris Monks 20 feb. 2023
Thank you for your 10 out of 10 review, It is very much appreciated, Kind regards, Chris Monks

10/10 Fantastiskt

Diane

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Clean and efficient and friendly helpful staff. Thoroughly enjoyed our stay and the excellent food and service. You do need to check your directions on your map for the local walks though, they seem very wrongly colour coded!!!
Bodde här 2 nätter i januari 2023
Svar från Chris Monks 24 jan. 2023
Thank you for your valued feedback, It is very much appreciated, kind regards, Chris Monks

10/10 Fantastiskt

Kudakwashe

Bodde här 1 natt i januari 2023
Svar från Chris Monks 23 jan. 2023
Thank you for your 10 out of 10 rating, It is very much appreciated, Kind regards, Chris Monks

10/10 Fantastiskt

Wendy

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2023
Svar från Chris Monks 18 jan. 2023
Thank you for your 10 out of 10 rating. it is very much appreciated, kind regards, Chris Monks

8/10 Bra

Ray

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i december 2022
Svar från Chris Monks 21 dec. 2022
Thank you for your 8 out of 10 rating. it is very much appreciated, kind regards, Chris Monks

10/10 Fantastiskt

Enrique

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
A delightful visit, Not stuffy and good value
Bodde här 1 natt i oktober 2022
Svar från Chris Monks 18 okt. 2022
Thank you for your valued feedback, It is very much appreciated, kind regards, Chris Monks

10/10 Fantastiskt

Adam

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2022
Svar från Chris Monks 3 okt. 2022
Thank you for your 10 out of 10 rating. it is very much appreciated, kind regards, Chris Monks

10/10 Fantastiskt

Madeleine

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Fantastic in every way! Wonderful staff, beautiful hotel, excellent surroundings. Looking forward to our next stay!
Bodde här 2 nätter i juli 2022
Svar från Chris Monks 14 juli 2022
Thank you for your valued feedback, It is very much appreciated, Kind regards, Chris Monks

10/10 Fantastiskt

Hazel

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nothing too much trouble
What a lovely place. The food was fabulous and the service amazing - nothing was too much trouble. Wonderful stay.
Bodde här 2 nätter i juni 2022
Svar från Chris Monks 14 juli 2022
Thank you for your valued feedback, It is very much appreciated, Kind regards, Chris Monks

8/10 Bra

Neil

Bodde här 1 natt i juni 2022
Svar från Chris Monks 21 dec. 2022
Thank you for your 4 out of 5 rating. it is very much appreciated, kind regards, Chris Monks

10/10 Fantastiskt

Caroline

Bodde här 1 natt i juni 2022
Svar från Chris Monks 20 juni 2022
Thank you for your 10/10 rating, It is very much appreciated, Kind regards. Chris Monks

6/10 Okej

sally

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Great building and staff, shame about the room
Beautiful building and grounds with fanatatic staff. We were disappointed with our room, it was in need of an upgrade. The carpet was dirty and stained and the bathroom needed a good scrub. Compared to others that we booked on this trip it was over priced.
Bodde här 1 natt i maj 2022
Svar från Chris Monks 15 juni 2022
Thank you for your valued feedback, it is very much appreciated, Kind regards, Chris Monks

10/10 Fantastiskt

Barry

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Short break
Lovely hotel with friendly staff. Impressed with the buildings and how they were maintained. Would definitely stay again. Our grandchildren aged 5 & 6 both loved it as well, we only arrived home and they wanted to go back.
Bodde här 2 nätter i april 2022
Svar från Chris Monks 17 apr. 2022
Thank you for your valued feedback, It is very much appreciated, Kind regards, Chris Monks

10/10 Fantastiskt

Fiona

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lovely staff
Lovely stay. Staff were very friendly and excellent service. Evening meal and breakfast were of excellent standard. Will stay again.
Bodde här 1 natt i februari 2022
Svar från Chris Monks 25 feb. 2022
Thank you for your valued feedback, it is very much appreciated, Kind regards, Chris Monks

10/10 Fantastiskt

Helen

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2022
Svar från Chris Monks 21 feb. 2022
Thank you for your 10/10 rating. It is very much appreciated, Kind regards Chris Monks

10/10 Fantastiskt

Anthony

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Set in the open countryside the hotel has a fantastic vista. We stayed for just one night for a special celebration and we were made most welcome. On arrival, we were pleasantly surprised to hear we had been given a bedroom upgrade free of charge. It was an amazing room. Whilst it was located in the 18th-century manor it was clean, beautifully decorated and had all the modern facilities. The room was spatial and the bed/chairs were very comfortable. The owners even provided a couple of books for us to read during our stay and were free to take away! We had evening dinner with a premeal drink in the bar area. The tables were well spaced; the food was excellent and the staff were both helpful and made you feel special. My partner used the spa and had we been staying longer, I would have used both the pool and the gym. Only time prevented this. Parking was immediately in front of the hotel. Whilst the one night's stay was expensive, we had a great time and look forward to a return visit at some time in the future.
Bodde här 1 natt i februari 2022
Svar från Chris Monks 16 feb. 2022
Thank you for your valued feedback. It is very much appreciated, Kind regards, Chris Monks

10/10 Fantastiskt

Craig

Bodde här 1 natt i januari 2022
Svar från Chris Monks 17 jan. 2022
Thank you for your Five star rating Kind regards Chris

10/10 Fantastiskt

Chris

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2021
Svar från Chris Monks 12 nov. 2021
Thank you for your rating, it is very much appreciated, Kind regards, Chris

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Anniversary stay
Lovely stay to celebrate our 30th wedding anniversary. All the staff were very friendly and helpful. A lovely extra touch was a handwritten card and tin of Yorkshire biscuits left in our room. Lovely spa treatment too. Would definitely recommend.
Bodde här 2 nätter i november 2021
Svar från Chris Monks 11 nov. 2021
Thank you for your super valued feedback, It is very much appreciated, Kind Regards, Chris Monks

10/10 Fantastiskt

Shaam

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i september 2021
Svar från Chris Monks 2 mars 2022
Thank you for your Five star rating Kind regards Chris

10/10 Fantastiskt

Shaun

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A beautiful historic property which was well maintained. The more recent additions which housed the spa blended in well. The immediate grounds were also immaculately maintained plus there were footpaths right outside the door with access to the scenic countryside.
Bodde här 3 nätter i september 2021
Svar från Chris Monks 21 sep. 2021
Thank you for your feedback, It is very much appreciated, Kind regards Chris Monks

10/10 Fantastiskt

Fiona

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Beautiful location for spa hotel
Beautiful spot, friendly staff and fabulous breakfast.
Bodde här 1 natt i september 2021
Svar från Chris Monks 3 sep. 2021
Thank you for your super review, It is very much appreciated. Kind regards, Chris Monks

8/10 Bra

Rita

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Just excellent
It was wonderful food excellent older members of staff fab just some of the young ones didnt seem to put their heart into the job. Grounds beautiful and well kept. Our room was fab overlooking the front . Breakfast outstanding. We ate there the three nights we were there and all meals excellent. I would recommend this hotel to anyone .
Front of hotel
View from our window
On our bed
Our bedroom room 29
Bodde här 3 nätter i augusti 2021
Svar från Chris Monks 31 aug. 2021
Thank you for your review, It is very much appreciated. Kind regards Chris Monks

10/10 Fantastiskt

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful house and grounds, panoramic view over rolling hills. Lovely location.
Bodde här 3 nätter i juli 2021
Svar från Chris Monks 2 aug. 2021
Thank you for posting a super review, it is much appreciated, kind regards, Chris Monks

6/10 Okej

Trevor

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Wood Hall and Spa Experience
Not all but some of the Waiting Staff were clearly inexperienced. The waiting time especially at breakfast was far too long. From ordering our breakfast there was a 30 minute wait for it to be delivered to the table. The toast and tea / coffee were delivered pretty much straight away but a 39 minute wait for the cooked breakfast was too long. This was the case for all three nights we stayed. The bar service was also extremely slow with the barman preparing drinks and delivering them to the restaurant in preference to customers waiting in the bar / lounge waiting to be served. We waited nearly 15 minutes to be served on our first evening and after a similar wait on the second evening gave up and retired to our room early. It’s a lovely hotel, the location is superb for a relaxing break. We can’t fault the chilled vibe of the place and as this was something we were looking for and once the staff are trained up I’m sure the service will match the ambience. The reception staff ( ladies ) were excellent and looked after us, especially moving us from a small dark room at the end of a long corridor to a more airy and more suitable room due to my anxiety issues with enclosed spaces. The spa treatments were good albeit small. Finally, on our arrival we took a sandwich lunch outside to take in the views. This was the first time I’ve ever had a Club Sandwich made with scrambled egg !. Not really suitable as it made the bread soggy and the sandwich fall apart. Might be worth changing it.
Bodde här 3 nätter i juli 2021
Svar från Chris Monks 22 juli 2021
All feedback is really important to us and whilst we naturally enjoy receiving positive reviews, we add just as much importance to comments letting us know where we did not do well. Please accept my apologies that your visit fell short of expectations. Please be assured that your comments will be reviewed. Thank you again for taking the time to let us know your feedback Kind regards, Chris Monks

10/10 Fantastiskt

Stephen

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great Yorkshire Visit
Friendly staff, clean room, brilliant view , Great stay in a great location.
Bodde här 1 natt i juli 2021
Svar från Chris Monks 16 aug. 2021
Thank you for taking the time to post feedback, It is very much appreciated. Kind regards, Chris

6/10 Okej

Kevin

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Location very impressive - standard less so
I did report to reception that my room was in fact not cleaned and my wife and I cleaned it ourselves! we were offered another room but that was not the point, we paid a lot of money for a room well below par! The TV was not working well; I could get either the hotel channel or an adult channel - not the best I suggest.
Bodde här 2 nätter i juli 2021
Svar från Chris Monks 16 juli 2021
All feedback is really important to us and whilst we naturally enjoy receiving positive reviews, we add just as much importance to comments letting us know where we did not do well. Please accept my apologies that your visit fell short of expectations. Please be assured that your comments will be reviewed. Kind regards, Chris Monks