Our stay was great and the property is in the perfect location, we stay here every time we’re in Whistler. One thing we love about Cascade Lodge is the staff and unfortunately we did not have a good experience with one of the early morning staff members at the front desk. On our second morning April 20th we were on our way to the pool and decided to check with the front desk if housekeeping is available and immediately the employee had a bad attitude even with us being nice and patient with her. She made us feel like an inconvenience just for asking for some information. She informs us that there is no housekeeping unless we request it for an additional $40 charge and we decide to go with that as we would’ve liked a fresh room to come back to after a long day, she then responds with telling us “ummm yea i’ll see if they have time to do it” which confused us cause we thought she just offered it to us for the additional $40. She said she would send me a text when she would know which is no problem at all but the unnecessary attitude and looks she was giving us was not what we expected. We decided to opt out of housekeeping after that and replace our linens and clean up on our own, which again isn’t a problem but if you are on vacation, you’d expect the staff to show hospitality and basic manners. On that note, Alex one of the other girls we spoke with many times while on our trip was absolutely amazing, she was extremely helpful, positive, and patient. She was a joy to speak to