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Recensioner av Super 8 by Wyndham Wickenburg AZ

2 out of 5
Super 8 by Wyndham Wickenburg AZ
1021 North Tegner, Wickenburg, AZ

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 401 av 908 recensioner" "
8 - Bra i betyg. 306 av 908 recensioner" "
6 - Okej i betyg. 124 av 908 recensioner" "
4 - Dåligt i betyg. 48 av 908 recensioner" "
2 - Väldigt dåligt i betyg. 29 av 908 recensioner" "

8,8/10

Renlighet

8,8/10

Personal och service

7,8/10

Bekvämligheter

8,2/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

8/10 Bra

Petter

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Svar från hotelstaff 1 juli 2016
Thanks for visiting us at the Super 8 in Wickenburg, AZ! We appreciate your review and try our best to meet all our guests' needs. Thanks again and we'd love to see you next time!

8/10 Bra

peter, Vasa Finland

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

10/10 Fantastiskt

Patricia, pahrump

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Perfect location near downtown. Place was very clean amd comfortable. Will definitely stay here again.
Bodde här 1 natt i april 2024
Svar från Jeff F. 3 maj 2024
Dear Patricia, Thank you for your wonderful review! We're so glad to hear that you enjoyed our location and found your stay clean and comfortable. We look forward to welcoming you back on your next visit!Jeffrey FGeneral Manager Super 8 Wickenburg

8/10 Bra

Donna

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Jeff F. 1 maj 2024
Thank you for staying with us and we appreciate your feedback.

10/10 Fantastiskt

HUMBERTO

Gillade: Renlighet, personal och service och boendets skick och faciliteter
We travel monthly to Wickenburg from San Diego for our kids rodeo and this is always where we stay. Clean, friendly, safe and convenient!
Bodde här 1 natt i april 2024
Svar från Jeff F. 29 apr. 2024
Dear Humberto,Thank you for choosing to stay with us each time you visit Wickenburg! We're thrilled to hear that our clean, friendly, and convenient accommodations meet your needs. We appreciate your loyalty and look forward to welcoming you and your family back for the next rodeo!Jeffrey FGeneral Manager Super 8 Wickenburg

10/10 Fantastiskt

Mary, EAGLE

Gillade: Renlighet, personal och service och boendets skick och faciliteter
lovely staff
Bodde här 1 natt i april 2024
Svar från Jeff F. 23 apr. 2024
Dear Mary,Thank you so much for your kind words about our staff! We are thrilled to hear that their efforts made your experience with us lovely. We’ll be sure to share your compliments with the whole team. Looking forward to your next visit!Jeffrey FGeneral Manager Super 8 Wickenburg

8/10 Bra

Mauricio

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice place
Bodde här 2 nätter i april 2024
Svar från Jeff F. 22 apr. 2024
Thank you for staying with us and we appreciate your feedback.

10/10 Fantastiskt

Donna, Atlanta

Bodde här 4 nätter i mars 2024
Svar från Jeff F. 24 apr. 2024
Thank you for staying with us and we appreciate your feedback.

6/10 Okej

Troy

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
The property could use a little more maintenance
Bodde här 2 nätter i mars 2024
Svar från Jeff F. 1 apr. 2024
Dear Troy,Thank you very much for your feedback. We are continuously working to ensure our property meets the high standards our guests expect and deserve, and we take your comments seriously. Following our recent comprehensive remodeling, we've implemented a rigorous maintenance schedule to keep our facilities in top condition. We would greatly appreciate it if you could share more specific details about the areas you felt needed more maintenance. This will help us to direct our efforts more effectively and ensure that our high standards are consistently met across all areas of our property.Please rest assured, maintaining the quality of our accommodations and services is our utmost priority, and we are committed to making continuous improvements. Your feedback is invaluable in this process, and we hope to have the opportunity to welcome you back in the future. We are confident you will see the dedication we have to both our property’s maintenance and our guests' satisfaction.Thank you again for choosing to stay with us, and for your valuable input.Jeffrey FGeneral Manager Super 8 Wickenburg

6/10 Okej

Valerie

Bodde här 1 natt i mars 2024
Svar från Jeff F. 1 apr. 2024
Thank you for staying with us and we appreciate your feedback.

4/10 Dåligt

Richard, Las Vegas

Affärsresenär
Gillade: Renlighet
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
The price I paid was ridiculous for what you got. A room was $178/night which is way out of line and unfortunately I had no choice. Just not even close to being worth the price. The bed must have been 20 years old. Lumpy and pretty uncomfortable. Besides the amount they charged for a room, upon arrival they hit my credit card for over $200 for incidentals. What incidentals? There aren't any! The free breakfast was pretty pathetic as well.
Bodde här 2 nätter i mars 2024
Svar från Jeff F. 26 mars 2024
Dear Richard,Thank you very much for taking the time to provide feedback on your recent stay at our hotel. We genuinely value all guest feedback as it helps us to improve our services and offerings.We are sorry to hear that your experience did not meet your expectations, particularly in relation to our pricing and the quality of your room and breakfast. We recently underwent a significant renovation, including the refurbishment of our rooms and the introduction of brand-new bedding, to ensure our guests enjoy a comfortable and luxurious stay. It concerns us to hear that this was not reflected in your experience, and we would appreciate the opportunity to investigate further.Regarding the room rates, we strive to offer value that matches our upgraded facilities, location, and the high level of service we are committed to providing. We understand that value perception varies, and we are continuously monitoring our pricing to remain competitive while offering the best experience to our guests.Our complimentary breakfast aims to exceed the brand standard, offering a wide variety of quality options to cater to our guests' diverse tastes and dietary needs. We're proud of the positive feedback we've received about our breakfast and are disappointed to hear it did not meet your expectations on this occasion.The incidental hold on your credit card is a common hotel policy, meant to cover any additional services you might enjoy during your stay. We aim to be transparent about this process, and we regret any misunderstanding. These holds are released after check-out, provided no additional charges have been incurred.We are committed to providing an exceptional stay for all our guests and take your feedback seriously. We would love the opportunity to welcome you back and demonstrate the true quality and value of our hotel. Jeffrey FGeneral Manager Super 8 Wickenburg

10/10 Fantastiskt

Guadalupe

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The beds and pillows were very comfortable. The room was nice and open, it was big for our toddler to run around in
Bodde här 1 natt i mars 2024
Svar från Jeff F. 26 mars 2024
Dear Guadalupe,Thank you so much for your wonderful review and for taking the time to share your experience with us. We are thrilled to hear that our accommodations met your family’s needs and provided a comfortable and spacious environment for your stay.It’s particularly pleasing to learn that the comfort of our beds and pillows contributed positively to your rest and relaxation during your visit. We understand how important a good night's sleep is, especially when traveling with little ones, and we're glad we could contribute to making your stay enjoyable.Knowing that the room offered ample space for your toddler to explore and play safely brings us immense joy. Our aim is to create a welcoming and comfortable environment for guests of all ages, and your feedback is a valuable affirmation of our efforts.We hope to have the pleasure of welcoming you and your family back to our hotel in the near future. Should you plan to visit us again, please do not hesitate to reach out for any special requests or if there’s anything we can do to make your next stay even more memorable.Jeffrey FGeneral Manager Super 8 Wickenburg

10/10 Fantastiskt

Daniel

Bodde här 1 natt i mars 2024
Svar från Jeff F. 3 apr. 2024
Thank you for staying with us and we appreciate your feedback.

8/10 Bra

Lisa

Bodde här 1 natt i mars 2024
Svar från Jeff F. 3 apr. 2024
Thank you for staying with us and we appreciate your feedback.

10/10 Fantastiskt

George, Redlands

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
All good
Bodde här 1 natt i mars 2024
Svar från Jeff F. 5 mars 2024
Dear George,Thank you for taking the time to leave us a review. We're thrilled to hear that you had a positive experience during your stay with us.If there's anything specific that stood out to you or if you have any suggestions for how we can make your next visit even better, please feel free to let us know.We look forward to welcoming you back soon!Jeffrey FGeneral Manager Super 8 Wickenburg

4/10 Dåligt

Paul

Reste med sin partner
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Rates jacked up for area event…. The room rate we paid did not reflect the quality of the property. Would have been right at about 1/3 of the rate we paid… disappointed, felt taken advantage of…
Bodde här 1 natt i februari 2024
Svar från Jeff F. 16 feb. 2024
Dear Paul,Thank you for taking the time to share your feedback with us. We appreciate your thoughts on your recent stay, and we're sorry to hear that you felt disappointed with the rate and perceived value of our property.We understand that our rates may fluctuate during peak times, such as events, to remain competitive with other accommodations in the area. However, please rest assured that we continuously strive to offer fair pricing that reflects the quality and value of our fully renovated facilities.We're proud of the recent renovations we've made to our hotel, aimed at providing our guests with comfortable and modern accommodations. From upgraded amenities to refreshed spaces, we're committed to ensuring that every guest has a pleasant and enjoyable stay with us.While we regret that your experience did not meet your expectations in this regard, we sincerely hope that you were able to enjoy other aspects of your stay. We genuinely value your feedback and will use it to further improve our offerings.Should you choose to stay with us again in the future, we would welcome the opportunity to provide you with a more satisfying experience and to showcase the improvements we've made.Thank you again for sharing your thoughts with us.Jeffrey FGeneral Manager Super 8 Wickenburg

8/10 Bra

JOE

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 6 nätter i februari 2024
Svar från Jeff F. 16 feb. 2024
Thank you for staying with us and we appreciate your feedback.

10/10 Fantastiskt

Chadwick, Rancho Santa margarita

Gillade: Renlighet, personal och service och boendets skick och faciliteter
.
Bodde här 1 natt i februari 2024
Svar från Jeff F. 14 feb. 2024
Thank you for staying with us and we appreciate your feedback.

8/10 Bra

Pam

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Jeff F. 13 feb. 2024
Thank you for staying with us and we appreciate your feedback.

8/10 Bra

Jerry

It was clean But just another older motel
Bodde här 3 nätter i februari 2024
Svar från Jeff F. 12 feb. 2024
Dear Jerry,Thank you for your feedback. We're glad to hear that you found our motel clean. We understand that our property may have a more traditional style, and we appreciate your perspective. We're continuously working to improve and enhance our facilities to provide the best experience possible for our guests. If there are any specific areas you feel we could focus on to better meet your expectations, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future and demonstrate our commitment to your satisfaction.Jeffrey FGeneral Manager Super 8 Wickenburg

10/10 Fantastiskt

Sean

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very pleasant & friendly staff from the lady at the front desk to the housecleaning lady
Bodde här 1 natt i februari 2024
Svar från Jeff F. 12 feb. 2024
Dear Sean,Thank you for taking the time to share your experience! We're thrilled to hear that you found our staff to be very pleasant and friendly. Providing excellent service is our top priority, and we're delighted that both our front desk and housekeeping teams made a positive impression on you. We'll be sure to pass along your kind words to them. We look forward to welcoming you back on your next visit! If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know.Jeffrey FGeneral Manager Super 8 Wickenburg

8/10 Bra

James

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was very nice and helpful. But I wish the bathroom had a shower mat and handrails.
Bodde här 1 natt i februari 2024
Svar från Jeff F. 6 feb. 2024
Dear James,Thank you for your valuable feedback! We're delighted to hear that our staff provided you with excellent service. Your suggestions regarding the bathroom amenities are duly noted, and we'll certainly take them into consideration for future improvements to enhance our guests' experience. We appreciate your patronage and hope to welcome you back soon. If there's anything else we can assist you with, please don't hesitate to let us know.Jeffrey FGeneral Manager Super 8 Wickenburg

8/10 Bra

Artis

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Broken ice machine, otherwise nice place
Bodde här 2 nätter i januari 2024
Svar från Jeff F. 23 jan. 2024
Dear Artis,Thank you for your feedback. We apologize for the inconvenience with the ice machine and appreciate your understanding. We're addressing the issue promptly. We're glad you enjoyed our place otherwise. If you have any more suggestions, feel free to share. We hope to welcome you back soon.Jeffrey FGeneral Manager Super 8 Wickenburg

10/10 Fantastiskt

Cynthia

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice staff! Clean comfortable room. Quiet surroundings. Breakfast offerings were tasty. A nice place to stay.
Bodde här 1 natt i januari 2024
Svar från Jeff F. 22 jan. 2024
Dear Cynthia,Thank you so much for taking the time to share your positive experience! We're delighted to hear that you enjoyed our staff, clean and comfortable rooms, quiet surroundings, and tasty breakfast offerings. We truly appreciate your kind words and hope to welcome you back for another enjoyable stay in the future!Jeffrey FGeneral Manager Super 8 Wickenburg

10/10 Fantastiskt

Luís F

Affärsresenär
Bodde här 2 nätter i januari 2024
Svar från Jeff F. 16 jan. 2024
Thank you for staying with us and we appreciate your feedback.

6/10 Okej

Jong shik

Bodde här 1 natt i januari 2024
Svar från Jeff F. 16 jan. 2024
Thank you for staying with us and we appreciate your feedback.

8/10 Bra

Virginia

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Jeff F. 10 jan. 2024
Thank you for staying with us and we appreciate your feedback.

10/10 Fantastiskt

Deborah

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Jeff F. 9 jan. 2024
Thank you for staying with us and we appreciate your feedback.

10/10 Fantastiskt

Virginia

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Jeff F. 8 jan. 2024
Thank you for staying with us and we appreciate your feedback.

2/10 Väldigt dåligt

Vivienne

Bodde här 14 nätter i december 2023
Svar från Jeff F. 2 jan. 2024
Dear Vivienne,We regret that your experience fell short of expectations. We take guest feedback seriously and strive to provide a pleasant stay for all. If there are specific concerns you'd like to address, please feel free to reach out to us directly. Thank you.Jeffrey FGeneral Manager Super 8 Wickenburg

6/10 Okej

KATHLEEN

Bodde här 1 natt i december 2023
Svar från Jeff F. 26 dec. 2023
Thank you for staying with us and we appreciate your feedback.

10/10 Fantastiskt

Richard or Tina

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Jeff F. 31 jan. 2024
Thank you for staying with us and we appreciate your feedback.

8/10 Bra

LOUIS, TUCSON

Reste med sin partner
Gillade: Bekvämligheter
Bodde här 1 natt i december 2023
Svar från Jeff F. 12 dec. 2023
Thank you for staying with us and we appreciate your feedback.

10/10 Fantastiskt

Dan

Bodde här 1 natt i november 2023
Svar från Jeff F. 15 nov. 2023
Thank you for staying with us and we appreciate your feedback.

10/10 Fantastiskt

Judy

Gillade: Renlighet
Bodde här 1 natt i november 2023
Svar från Jeff F. 6 nov. 2023
Thank you for staying with us and we appreciate your feedback.

10/10 Fantastiskt

Lori

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean and comfortable
Bodde här 1 natt i oktober 2023
Svar från Jeff F. 31 okt. 2023
Dear Lori,Thank you for taking the time to share your experience with us. We're thrilled to hear that you found your stay clean and comfortable.Ensuring a pleasant experience for our guests is our top priority, and we're delighted to know we met your expectations.We hope to welcome you back for another enjoyable stay in the near future.Jeffrey FGeneral Manager Super 8 Wickenburg

10/10 Fantastiskt

Tamara Lynne

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great staff. Clean and terrific breakfast.
Bodde här 1 natt i oktober 2023
Svar från Jeff F. 31 okt. 2023
Dear Tamara,Thank you for sharing your recent experience at our hotel. We're thrilled to hear that you found our staff to be exceptional, our facilities clean, and enjoyed our terrific breakfast.Your kind words about our team and the cleanliness of our hotel mean a lot to us. We take pride in providing a comfortable and enjoyable stay for our guests.We're delighted you enjoyed our breakfast offerings. We continually strive to offer a variety of delicious options to start your day right.We look forward to welcoming you back for another exceptional stay.Jeffrey FGeneral Manager Super 8 Wickenburg

10/10 Fantastiskt

Amy

Bodde här 1 natt i oktober 2023
Svar från Jeff F. 21 nov. 2023
Thank you for staying with us and we appreciate your feedback.

6/10 Okej

Charles

Reste med familjen
Gillade: Personal och service
Staff where friendly and efficient. All requests for service were taken care of. I gave general manager comments on separate link.
Bodde här 3 nätter i oktober 2023
Svar från Jeff F. 24 okt. 2023
Dear Charles,Thank you for your kind words and positive feedback about our staff and the service you received. We greatly appreciate your taking the time to share your thoughts with us. Your satisfaction is important to us, and we're delighted to hear that our team was friendly and efficient in addressing your service requests.We look forward to reading your comments for the general manager on the separate link, as we value your input and always strive to improve. If there's anything else you'd like to share or if you have any further suggestions or feedback, please don't hesitate to reach out to us. Your insights are valuable in helping us maintain and enhance our service quality.Once again, thank you for choosing us, and we hope to have the pleasure of serving you again in the future.Jeffrey FGeneral Manager Super 8 Wickenburg

6/10 Okej

Marcia

Gillade: Renlighet
Gillade inte: Rummets bekvämlighet
Uncomfortable due to lack of place to sit other than bed. Not worth the cost of the room.
Bodde här 1 natt i oktober 2023
Svar från Jeff F. 23 okt. 2023
Dear Marcia, Thank you for taking the time to provide feedback about your recent stay at our establishment. We genuinely value your input and regret to hear that your experience did not meet your expectations.We sincerely apologize for any discomfort you experienced due to the lack of seating options in your room. Your comfort is of utmost importance to us, and we will certainly look into ways to address this issue for future guests.Regarding the cost of the room, we appreciate your concerns and understand that you were dissatisfied. We continually strive to offer competitive pricing while maintaining the quality of our accommodations and services. Your feedback will be taken into consideration as we assess our pricing strategies.We genuinely hope you will consider giving us another chance in the future. We would love the opportunity to provide you with a more enjoyable and comfortable stay.If you have any further comments or suggestions, please feel free to reach out to us directly. Your insights are invaluable as we work to enhance the guest experience.Thank you again for your feedback, and we look forward to the possibility of serving you better on your next visit.Jeffrey FGeneral Manager Super 8 Wickenburg

8/10 Bra

Ronnie

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i oktober 2023
Svar från Jeff F. 17 okt. 2023
Thank you for staying with us and we appreciate your feedback.

10/10 Fantastiskt

Michael

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från Jeff F. 11 okt. 2023
Thank you for staying with us and we appreciate your feedback.

10/10 Fantastiskt

Debra E

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
We had a handicap accessible ground floor room. Toilet was high rise, but tun/shower was high step in, but had multiple grab bars for safety. Very clean, huge room with 2 Queen beds(comfortable),eating table, computer work area, along with tv, microwave & mini frig & a sofa with pull out bed. We would stay again
Bodde här 1 natt i oktober 2023
Svar från Jeff F. 11 okt. 2023
Dear Debra,hank you for taking the time to share your detailed and thoughtful review of your recent stay at our hotel. We truly appreciate your feedback and are delighted to hear that you had a positive experience.It's great to know that you found the ground floor room to be handicap accessible and equipped with high-rise toilets and multiple grab bars for safety. We strive to provide a comfortable and safe environment for all our guests, and your comments are a testament to our efforts.We're also pleased that you found the room to be clean and spacious with two comfortable Queen beds. It sounds like you made good use of the amenities we offer, including the eating table, computer work area, TV, microwave, mini fridge, and the sofa with a pull-out bed. Your satisfaction with the room and its features is important to us, and we're glad that we could meet your expectations.We look forward to the opportunity to host you again in the future. Please do not hesitate to reach out if you have any specific requests or preferences for your next stay. Your comfort and satisfaction are our top priorities.Once again, thank you for your feedback, and we can't wait to welcome you back for another enjoyable stay at our hotel.Jeffrey FGeneral Manager Super 8 Wickenburg

10/10 Fantastiskt

Daniel, Westlock

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very nice stay
Svar från Jeff F. 3 okt. 2023
Thank you for staying with us and we appreciate your feedback.

10/10 Fantastiskt

KIMBERLY, PHOENIX

Bodde här 1 natt i september 2023
Svar från Jeff F. 23 okt. 2023
Thank you for staying with us and we appreciate your feedback.

10/10 Fantastiskt

KIMBERLY, PHOENIX

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This is my second time staying at this property and I'll be back. I love the location because it is off the main street in a nice and quiet area, yet only a five minute drive to downtown Wickenburg where the cool shops and restaurants are located.
Svar från Jeff F. 2 okt. 2023
Dear Kimberly,Thank you for being a returning guest at our property, and for taking the time to share your feedback. We're absolutely delighted to hear that you had a positive experience during your second stay with us.It's wonderful to know that you appreciate our location, which offers a peaceful and quiet atmosphere away from the main street, while still being conveniently close to downtown Wickenburg with its cool shops and restaurants. We strive to provide our guests with the best of both worlds.We look forward to welcoming you back for your next visit, and we'll continue to do our best to make each stay as enjoyable as the last.If you have any special requests or preferences for your future stays, please feel free to share them with us. Your comfort and satisfaction are our top priorities.Jeffrey FGeneral Manager Super 8 Wickenburg

8/10 Bra

Robert

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice place. Comfortable.
Bodde här 1 natt i september 2023
Svar från Jeff F. 24 sep. 2023
Thank you for staying with us and we appreciate your feedback.

10/10 Fantastiskt

Michael

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2023
Svar från Jeff F. 9 sep. 2023
Thank you for staying with us and we appreciate your feedback.

10/10 Fantastiskt

Marilyn

Bodde här 1 natt i september 2023
Svar från Jeff F. 28 sep. 2023
Thank you for staying with us and we appreciate your feedback.

2/10 Väldigt dåligt

Aaron

Affärsresenär
Gillade inte: Personal och service
Not an honest hotel. Go elsewhere!
I hate to leave negative reviews, but I feel I need to at this point. I booked a room around 3:30 pm as I was supposed to be working the Wickenburg area, but my plans changed an hour later on a whim and I was sent to Phoenix. My room was “fully refundable” so no issue right? WRONG. I immediately reached out to hotels.com and they told me the hotel will need to cancel as I was in “travel mode”. I called hotel, they gave me the run around and said to call back next day if my card was charged as they couldn’t cancel the booking? I called the next day as I see my card was charged, and they told me the manager Jeffrey wasn’t in, gave me multiple wrong phone #’s to call Jeffrey at, none of which worked. I contacted hotels.com again and informed them that the hotel was not going to refund me and they were playing games. Hotels.com calls hotel, and magically they reach who… Jeffrey. Jeffrey says they will refund half?! Wait a second, a fully refundable, that I cancelled an hour later and never checked into, they want to still charge me? Nooooo way Jose. Hotels.com realized that this hotel was not being honest with me and we’re trying to take my $$ so hotels.com refunded me the other half to make it whole. Happy with hotels.com customer service, but not pleased at all with this hotel. They are in a small town and I get that every $$ counts, but you don’t just take $$ you didn’t earn. I will never be staying at this hotel when back in town for work, they are not trustworthy.
Bodde här 1 natt i september 2023
Svar från Jeff F 7 sep. 2023
Dear Aaron,We appreciate you taking the time to share your feedback with us, and we're sorry to hear about the inconvenience you experienced during your recent reservation with our hotel. We understand your frustration, and we'd like to provide some clarification on the situation.First and foremost, we want to emphasize that we value our guests' satisfaction and strive to provide the best service possible. It's important to note that when you book through third-party websites like Expedia or Hotels.com, you are indeed subject to their policies and procedures. These policies can vary from those of the hotel itself when booking directly with us.We apologize if there was any confusion regarding the refund process. We are glad to hear that Hotels.com was able to step in and assist you with the refund, and we appreciate your kind words about their customer service.While we do understand your disappointment, we want to assure you that our primary goal is to provide exceptional service and hospitality. We genuinely regret that your experience did not meet your expectations, and we hope that you will consider giving us another opportunity in the future. When you book directly with us, we can offer more flexibility and personalized service to ensure your stay meets your needs and preferences.Once again, thank you for your feedback, and we hope to have the chance to welcome you back and provide you with a better experience.Jeffrey FGeneral Manager Super 8 Wickenburg