Hotell i Willow Grove

“Front desk was amazingly unresponsive to our requests - they did not follow through until we bothered them enough. Issues were: 1) 3 PM check in came and went while we were waiting in the lobby starting at 2:30 PM. We needed to ask again whether the room was ready when it was 3 PM. The answer was "I do not know; housekeeping didn't get back to me". Another man at the front desk did follow through and we got into our room at 3 PM. 2) Bed creaked every time we moved. This was never addressed. I...

“Check in people was nice and welcoming!”

“The hotel and the rooms are very clean and each staff member i encountered was very helpful and super friendly”

“Very nice experience. The room was spacious and comfortable”

“Everything”

“A beautifully maintained hotel that was a great place to spend the night. We stayed in the tower with two and adults and two kids and was great to have three different levels, including the sitting room at the top with windows all around. The snacks in the communal sitting area was much appreciated and breakfast was very nice.”

“Unfriendly place, the breakfast was not good. It feels like a cheap hotel. Hyatt tume down! The Hyatt does not live up to its reputation”

“Bed was supposed to be king sized but that was the smallest king sized bed ive seen, at best thay was a queen size but they said that is their king sized room. Bed was very uncomfortable. When my husband moved it immediately bounced me on my side. Felt like i was in a trampoline not a bed. I asked them to make the extra bed in couch and they barely left any covers for that bed. I booked this hotel for the pool access and the pool was not even open. Not satisfied. Felt i paid too much for what...

“The only good thing was the airport shuttle. My was dusty the vent was covered in dust. I couldn’t even eat in my room. Grabbed lunch there, they put American cheese without asking me when provolone cheese was supposed to go on the Philly cheesesteak. I’m allergic to the yellow cheese.”

“Clean room, amazing staff, great area”

“Clean room, great bed, air conditioner okay.”

“Great location. Clean. Nice pool area.”

“Allt var bra. ”

“Really good”

“Very nice room, very clean and spacious for a family traveling”