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Recensioner av Hilton Garden Inn Winchester

3 out of 5
Hilton Garden Inn Winchester
120 Wingate Drive, Winchester, VA

Recensioner

9,0

Underbart

10 - Fantastiskt i betyg. 265 av 425 recensioner" "
8 - Bra i betyg. 109 av 425 recensioner" "
6 - Okej i betyg. 26 av 425 recensioner" "
4 - Dåligt i betyg. 14 av 425 recensioner" "
2 - Väldigt dåligt i betyg. 11 av 425 recensioner" "

9,2/10

Renlighet

9,0/10

Personal och service

9,0/10

Bekvämligheter

9,0/10

Boendets skick och faciliteter

9,0/10

Hållbarhet

Recensioner

8/10 Bra

clint, Houston

Affärsresenär
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Everything was great except for the desk attendant who did not understand much english and had to continue to go get someone to help answer questions which made it inconvenient. Beyond that it was a great stay at a good property
Bodde här 2 nätter i maj 2024
Svar från Beth, Front Office Manager 17 maj 2024
Thank you for taking a moment to leave us a review. We appreciate you, and we are thrilled to hear that you had a great stay. We look forward to seeing you again.

8/10 Bra

Amy

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Didn't offer Hilton Honors program. Hard to control climate in room. Food was great! Property was well maintained and service was good.
Bodde här 1 natt i april 2024
Svar från Mario Pais 16 apr. 2024
Dear Amy,Thank you for staying with us and for your review. We apologize for the inconveniences, and we work on improving our product and services.

8/10 Bra

Kenneth, Hackensack

Affärsresenär, Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Hotel was clean and quiet Staff was slow and not very helpful Had to guide him. Not overly informative or helpful.
Bodde här 1 natt i april 2024
Svar från Mario Pais 16 apr. 2024
Dear Keneth,Thank you for staying with us and for your review, we apologize for the inconveniences, and we will work to improve our product and services.

10/10 Fantastiskt

Turner

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
I wish there had been a night light in the bathroom
Bodde här 2 nätter i mars 2024
Svar från Beth, Front Office Manager 27 mars 2024
Hi! Thank you for taking a moment of your time to rate your stay with us. We love seeing that you left 5 of 5 stars! We hope to have you back again soon.

10/10 Fantastiskt

Bradley

Reste med familjen, Reste med husdjur
Gillade: Renlighet, personal och service och boendets skick och faciliteter
A very lovely, pet-friendly place. Very clean and accommodating. Will book here again.
Bodde här 1 natt i mars 2024
Svar från Beth, Front Office Manager 2 mars 2024
Thank you so much for the kind words, Bradley! Our team works hard to bring you satisfaction during your stay with us. See you soon!

10/10 Fantastiskt

Chrissy

Bodde här 1 natt i januari 2024
Svar från Beth, Front Office Manager 29 feb. 2024
Thank you, Chrissy, for the 10 out of 10! We are so very happy you enjoyed your stay.

10/10 Fantastiskt

Vernon

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Close to my destination.
Bodde här 5 nätter i december 2023

10/10 Fantastiskt

THEODORE

Bodde här 1 natt i december 2023
Svar från Mario Pais 28 feb. 2024
Dear TheodoreThank you for stay with us and for your review.

10/10 Fantastiskt

Gerald

Bodde här 3 nätter i december 2023

10/10 Fantastiskt

KYLE

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Mario Pais 13 dec. 2023
Dear Kyle,Thank you for staying with us and for your review.

10/10 Fantastiskt

Mark

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very friendly!!!
Bodde här 1 natt i december 2023
Svar från Mario Pais 12 dec. 2023
Dear Mark,Thank you for staying with us and for your comments. We hope to see you again soon.

10/10 Fantastiskt

Kathleen, York

Bodde här 1 natt i november 2023
Svar från Mario Pais 12 dec. 2023
Dear Kathleen, thank you for staying with us and for writing a review.

10/10 Fantastiskt

Jacqueline

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Love Hilton Garden
One night stay on way home. Easy, fast checkin, comfortable room and bed. Love that there is a restaurant on site serving food until 9pm and a really great hot breakfast choice or continental style for $15. Great service from everyone we dealt with.
Bodde här 1 natt i november 2023
Svar från Mario Pais 12 dec. 2023
Dear Jacqueline, Thank you for staying with us and for your kind review. We really appreciated your comments. thanks

10/10 Fantastiskt

Anne

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från Mario Pais 12 dec. 2023
Dear Anne,Thank you for staying with us and for your review.

10/10 Fantastiskt

Deb

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i oktober 2023
Svar från Mario Pais 30 okt. 2023
Dear Deb, thank you for staying with us and for your kind review.

10/10 Fantastiskt

Sarah

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2023
Svar från Mario Pais 13 okt. 2023
Dear Sarah,Thank you for staying with us and for your review.

10/10 Fantastiskt

Michelle

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Great stay!
Everyone we came into contact with…the employees at the front desk, housekeeping in the hall way, the employees at the restaurant…were so nice and friendly! This hotel is great! Plus it’s pet friendly!
Bodde här 1 natt i september 2023
Svar från Mario Pais 13 okt. 2023
Dear Michelle, thank you for staying with us and for your review.

8/10 Bra

Martez

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2023
Svar från Mario Pais 13 okt. 2023
Dear Martez, thank you for choosing our hotel and for your review.

10/10 Fantastiskt

THEODORE

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Mario is the general manager of the hotel and check us in right as I enter the hotel and was very friendly and helpful with all of my questions put us on the first floor witch was very convenient because it made walking are dogs super easy and the restaurant was a plus so we didn’t need to leave the hotel very nice Ted m
Bodde här 1 natt i september 2023
Svar från Mario 13 okt. 2023
Dear Theodore,Thank you for choosing our hotel, I was happy to help, Hope we see you again soon.Mario Pais

8/10 Bra

Jean

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Cl
Bodde här 1 natt i augusti 2023
Svar från Mario Pais 17 aug. 2023
Dear jean, Thank you for staying with us and for your review. Come to see us on the fall, October is beautiful here at the Shenandoah valley.

8/10 Bra

Rita

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean and comfortable room.
Bodde här 1 natt i juli 2023
Svar från Mario Pais 11 aug. 2023
Dear Rita,Thank you for staying with us and for your review. We hope to see you soon, come to visit on the fall, the changing leaves at the Shenandoah Park is an incredible site to visit.

8/10 Bra

John

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i juli 2023
Svar från Mario 21 juli 2023
Dear John, thank you for staying with us and for your review.

4/10 Dåligt

Mike

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Since i booked thru a third party the staff treated me as a third class person. When we stayed on the 6 th there was a air conditioning problem which affected the bath room and hall way. I was told by management they would decide friday morning on compensation. Since we left early did not get any info. When we arrived on the 10 th i asked about this and was treated like dirt and told to talk with expedia.
Bodde här 1 natt i juli 2023
Svar från Mario Pais 12 juli 2023
Dear Mike,Please accept our apologies for the inconvenience, We were able to fix the hallways AC on Friday afternoon.Thank you for staying with us.

6/10 Okej

Kenneth

Gillade inte: Personal och service
I will never again use your website. I called this Hilton to advise of 60# dog. "No problem". Never said a word about an upcharge for the animal. $140.85 later, I'm a little disappointed at both entities. Next time, I'll use another travel provider. Thanks for nothing.
Bodde här 1 natt i juli 2023
Svar från Mario 12 juli 2023
Dear Kenneth, we apologize for you experience and hope you consider stay with us again. Thank you for staying with us and for your feedback.

2/10 Väldigt dåligt

Mike

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
No air in hallway or bathroom management said they would be making a decision Friday morning nothing done for us since we had a third party reservation. We have stayed at this hotel other times and had a good experience but will never never stay here again
Bodde här 1 natt i juli 2023
Svar från Mario 10 juli 2023
Dear Mike,We apologize for your experience; we have 2 of our AC machines that cool the hallways in maintenance almost simultaneously. On Friday afternoon we were able to fix the AC on the Hallway, understand that was too late for your stay. Please accept our apologies and hope you will be willing to stay with us again. Our bathrooms

10/10 Fantastiskt

Sarah

Reste med sin partner, Reste med husdjur
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Our stay was nice. Room was clean, well equipped fitness center, very dog friendly. The best part of our stay was the friendliness of the front desk. Being greeted so well upon arrival really sets the tone for your stay. The person checking us in had only been working there a few days and was so helpful and friendly and continued to greet us each time she saw us. Wonderful customer service!!
Bodde här 2 nätter i juni 2023

2/10 Väldigt dåligt

Diana

Bodde här 2 nätter i juni 2023
Svar från Mario 12 juli 2023
dear Diana, thank you for staying with us and for your review.

10/10 Fantastiskt

Colleen

Gillade: Renlighet och personal och service
Great hotel. Clean rooms and very comfortable bed.
Bodde här 3 nätter i maj 2023
Svar från Mario 2 juni 2023
Dear Colleen, thank you for staying with us and for your review. Come to see us on the fall.

10/10 Fantastiskt

Michelle

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Best in Winchester
We have stayed at numerous hotels in the Winchester area and so far, the Hilton Garden Inn has been the best. It’s updated, clean, pet friendly, and the staff was so nice and welcoming!
Bodde här 1 natt i maj 2023
Svar från Mario Pais 30 maj 2023
Dear Michelle,Thank you for staying with us and for your review.We hope to see you soon.

10/10 Fantastiskt

Krishna, Woodbridge

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very friendly and quick check in. The room is cleaned and very nice.
Bodde här 1 natt i maj 2023
Svar från Mario Pais 22 maj 2023
Dear Krishna, Thank you for taking a moment to share your experience. I am happy to hear you had a good stay, we believe that there is always room for improvement. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Fantastiskt

Brad

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i februari 2023
Svar från Mario Pais 15 feb. 2023
Dear Brad,Thank you for stating with us and for your review.

10/10 Fantastiskt

Brian, Algonquin

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
clean and affordable.
Bodde här 2 nätter i februari 2023
Svar från Mario Pais 15 feb. 2023
Dear Brian,Thank you for staying with us and for your review.

10/10 Fantastiskt

Donald

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Was a great experience from start to finish
Bodde här 1 natt i december 2022
Svar från Mario 26 dec. 2022
Dear Doanld,Thank you for staying with us and for your kind review. We hope to see you soon. Come to visit us on the fall!

6/10 Okej

Verifierad resenär

Gillade: Renlighet och rummets bekvämlighet
Nothing special
Bodde här 1 natt i december 2022
Svar från Mario 8 dec. 2022
Dear Guest, thank you for staying with us and for your review.

10/10 Fantastiskt

Stephanie

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice and professional staff showed concern and was willing to help with everything possible with a smile . Very pleased
Bodde här 2 nätter i november 2022
Svar från Mario 8 dec. 2022
Dear Stephanie,Thank you for staying with us and for your review.

10/10 Fantastiskt

Florence

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2022
Svar från Mario 8 dec. 2022
Thank you for taking a moment to share your experience. I am happy to hear you found you have enjoyed your stay. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Bra

Maureen

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i oktober 2022
Svar från Mario 7 nov. 2022
Dear Maureen,Thank you for staying with us and for your review.

8/10 Bra

Kenden

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
What we liked - The Room, 417 was extremely clean. No dust, hair, soiled linen or sheets. It was PERFECT. The Housekeeper did a ultra-fantastic job and received our thanks and a nice gratuity. What we were disappointed in was the Front Desk Associate when we arrived on Sunday evening. She never greeted or acknowledged me, threw the key cards at me landing on the desk top and never offered us water. She said nothing! We were so glad we did not have to deal with her at checkout on Monday morning. She should find a career outside of the Hospitality industry. The Manager on Duty Sunday was a delight to speak with.
Bodde här 1 natt i oktober 2022
Svar från Mario 25 okt. 2022
Dear Kenden,Thank you for staying with us and for your review and feedback. We appreciated your feedback; we are always working to improve our product and service.

10/10 Fantastiskt

Kenden

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Easy access to I 81 and close to fuel and dining options.
Bodde här 1 natt i oktober 2022
Svar från Mario 25 okt. 2022
Dear Kendan, thank you for staying with us and for your review.

10/10 Fantastiskt

Kathryn

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice room.
Very nice hotel room. The girl that checked us in was super nice and helpful.
Bodde här 1 natt i oktober 2022
Svar från Mario 25 okt. 2022
Dear Kathryn, Thank you for staying with us and for your review.

10/10 Fantastiskt

glenn, Richmond

Reste med sin partner, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Pet friendly great stay staff was very accommodating
Bodde här 2 nätter i oktober 2022
Svar från Mario 25 okt. 2022
Dear Glenn, Thank you for staying with us and for your review.

10/10 Fantastiskt

Joseph

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i oktober 2022
Svar från Mario 17 okt. 2022
Dear Joseph,Thank you for staying with us and for your review.

10/10 Fantastiskt

Julie

Bodde här 1 natt i oktober 2022

8/10 Bra

Dave

Bodde här 1 natt i september 2022

10/10 Fantastiskt

Nadine

Bodde här 2 nätter i september 2022
Svar från mario 22 sep. 2022
Dear Nadine,Thank you for stay at The Hilton Garden inn Winchester and for your review.

2/10 Väldigt dåligt

Rodger

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Would not stay again. First night air conditioner didn’t work. Put in 2 request next day for repair yet it wasn’t. We ended up changing rooms. The room we changed to wasn’t clean, beer cans and god knows what else under the beds. The sink was clogged and the toilet ran constantly. Love Hilton Garden Inns, this one is just not so great.
Bodde här 2 nätter i september 2022
Svar från Mario 12 sep. 2022
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Fantastiskt

Robert

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
.
Bodde här 1 natt i augusti 2022
Svar från Mario 18 aug. 2022
Dear Robert, Thank you for staying with us and for your review. We hope to se you soon.

10/10 Fantastiskt

Lisa

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2022
Svar från Mario 9 aug. 2022
Dear Lisa, Thank you for staying with us and for your review.

6/10 Okej

Michael

Affärsresenär
Gillade inte: Boendets skick och faciliteter
Ok
During my stay the toilet would not stop running and had a broken flapper. Alerted the staff who were very friendly and apologetic but informed me there was no maintenance staff to fix it. I had to manually shut off the water in between each use. Also there was no housekeeping, it’s pretty clear they’re poorly staffed. Also, the ac units are loud and will wake you up when they intermittently turn on and off.
Bodde här 3 nätter i juli 2022
Svar från mario 9 aug. 2022
Dear Michael, Thank you for your review and feedback.

10/10 Fantastiskt

Susan

Bodde här 1 natt i juli 2022
Svar från Mario 9 aug. 2022
Dear Susan, Thank you for taking a moment to share your experience and feedback. Thank you for giving us a "10" We know that there is always space for improvement.