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Recensioner av Charles House

4 out of 5
Charles House
89 Arthur Road, Windsor, England

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 28 av 65 recensioner" "
8 - Bra i betyg. 24 av 65 recensioner" "
6 - Okej i betyg. 7 av 65 recensioner" "
4 - Dåligt i betyg. 4 av 65 recensioner" "
2 - Väldigt dåligt i betyg. 2 av 65 recensioner" "

9,0/10

Renlighet

7,8/10

Personal och service

8,4/10

Boendets skick och faciliteter

Recensioner

8/10 Bra

Bjorn

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i april 2019

10/10 Fantastiskt

Lennart

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra hotell med modernt incheckningssystem.
Obemannat hotell som använder en tät kommunikation med information via e-mail innan vistelsen. Hotellet hade ett enkelt system med kodade dörrar och inga nycklar. Inget krångel med in- och utcheckning. Allt fungerade jättebra, bra med en affär tvärs över gatan och gångavstånd till Windsor Castle. Trots närhet till trafikerad gata så var det inga störande ljud. Mycket bra wifi.
Bodde här 2 nätter i augusti 2017

2/10 Väldigt dåligt

father with son, Sweden

Gillade inte: Personal och service och rummets bekvämlighet
unprofessional hotel
It started actually before our stay. I took contact with the hotel because I didn't get any pin code a week before our coming and at least a week after we booked this hotel. The hotel promised to send the pin code at once. It took additional two day. The way to came to your room with a pin code is probably easy for the hotel but very impersonal for the guests. There was no one to ask and no one helping you when we needed something. The location is on a main street and on a crossroad with a traffic light. We, my son and I heard it when we tried to sleep. It was very noisy in the room when busses, cars and bicycles accelerate. Breakfast at this hotel is not included. After the first day the hotel owner throws us, my son (5 years old) and me out from the hotel because it is a hotel only for adults. We booked the hotel through Hotels.com and got a booking confirmation for just one adult and a child. The hotel got that information with the booking from hotels.com too but didn’t react. That was not all. They charge me for all days I booked. Even for the days we were thrown out from the hotel. The total impression is that this little hotel has good looking rooms. Cleaning is normal but the service and the management is unprofessional.
Svar från Barbara 19 okt. 2013
All guests are sent an email before arrival to confirm their PIN and room details. Charles House does not accept children under the age of 16, as the guest house is unattended and can therefore not be monitored and also it is sometimes nice to stay in a 'child free zone'. This is made very clear whilst booking and the guest ticked the terms and conditions to confirm that he had read my policies. On arrival in the morning, I heard a young child yelling in the room so I knocked and explained my policy and at the time the guest understood my concerns. I helped him locate a new place to stay but at no point were they 'thrown out'. I few days later I received an email from the guest stating that they would be writing this review.

10/10 Fantastiskt

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great no fuss stay.
No fuss entry system for main door and room. Come and go as you pleased, very large lovely room no hassle.
Bodde här 1 natt i mars 2020
Svar från Barbara 24 mars 2020
I am so glad you enjoyed your stay - hope to welcome you back again very soon.

10/10 Fantastiskt

Verifierad resenär

No problems other than a bit noisy being on a main road, car park close and unlike the rest of Windsor not too expensive
Bodde här 1 natt i juli 2019
Svar från Barbara 17 juli 2019
So glad you enjoyed your stay and hope to welcome you back very soon.

10/10 Fantastiskt

Audrey

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
I’d stay here again.
Very clean and roomy with nearby easy parking. Excellent location—truly less than ten minutes walk to Windsor.
Bodde här 1 natt i mars 2019
Svar från Barbara 29 mars 2019
Thank you Audrey so glad you enjoyed your stay and hope to welcome you back very soon.

4/10 Dåligt

Moya

Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2018
Svar från Barbara 12 dec. 2018
Sorry you did not enjoy your stay Moya, you have put no comments so I cannot respond. If you would like to email me with your complaints I will certainly reply. Thanks Barbara

8/10 Bra

Julie

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fantastic location
Bodde här 1 natt i oktober 2018
Svar från Barbara 10 dec. 2018
Thanks Julie, so glad you enjoyed your stay and hope to welcome you back very soon..

6/10 Okej

Verifierad resenär

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i juni 2018

6/10 Okej

Verifierad resenär

Room was adequate and clean. But beds were not comfortable, Door knob was loose. As soon as I opened a door to the room, I smelled stale cigarette smell. There seems no air condition so need to open windows to get air through room. Room was ready to check in 30 minutes before check in time and no problem to get in to our allocated room upstairs. Expedia listed contact number was wrong and finally found correct phone and contact email address from Charles House own web site. Expedia booking site was not able to amend number of guest from one to two. I finally got Charles house owner by email and at end we paid additional 10 GBP for our stay. Toilet sheet was yellow stained and could not understand why it has not been replaced to new one. Better maintenance of room is required. 10 minutes Walking distance to Windsor Castle. Closest parking was full but we found spaces in another parking. Parking 4.80 GBP for two hours, 2 GBP for Overnight 7 pm to 9 am. Better to stay outside of Windsor or visit from London by tour or rail.
Bodde här 1 natt i maj 2018

10/10 Fantastiskt

laurence

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
GREAT PLACE TO STAY
This guest house is what it states on the tin. Its simple and easy to find and use. We enjoyed it . No body to check in with and the last four of your mobile to gain entry was a novel idea and worked well. I can state that our stay was enjoyable and if I were staying in Windsor again I would certainly stay at this property. Also there is a CO OP convenience store just across the road which is a great bonus.

8/10 Bra

Jam, winnipeg, Mb Canada

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Door lock system with pin was unusual for us
Location was close enough for Windsor Castle but a little ways to closest restaurants however no complaints.
Bodde här 1 natt i mars 2018

8/10 Bra

Jae, London

Gillade: Renlighet och personal och service
Super convenient
I needed a place to sleep after a work do, this was a perfect choice. Simple, clean, conveniently located - and the keyless check in/entry system was a dream.
Bodde här 1 natt i januari 2018

8/10 Bra

tito, mexico

Gillade inte: Personal och service
Muy buena ubicación
Buena ubicación y me gustó el método para entrar al hotel y a la habitación.
Bodde här 1 natt i januari 2018

10/10 Fantastiskt

DDW

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Loved the fact could just show up with code and walk in, no fuss or issues. Will definitely use again if opportunity arises.
Bodde här 1 natt i december 2017

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice Hotel near to the Castle of Windsor. Parkings are near and you can go by foot in 10 minutes to the old town.
Bodde här 1 natt i juli 2017

10/10 Fantastiskt

Georgia

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Spacious
Good hotel. No reception area but they were in touch with me by email and got a code for the door. Room was great. I really liked this hotel.

4/10 Dåligt

Tom, Good old US of A

Gillade: Renlighet och rummets bekvämlighet
Gillade inte: Personal och service och boendets skick och faciliteter
No help. No answers.
The Charles house room was clean and not bad. It is quite far from anything-restaurants, sites to see etc. Be ready to walk. The real problem with this hotel is that there is nobody there and no help or answers to anything. Why does one choose a smaller hotel? Usually for a more personal touch. Where to eat?, what to see? Talk to a local. Forget it here. There is no front desk or person to talk to. You punch a code in to enter, if you know it. There is a book with very sparse local information in the room. In the morning there is a phone number that is not active until 9:30 am!!! Never in 35 years of traveling have I ever been in a hotel room after 9:30am. 90% of customers have checked out before 8:30am. Very difficult when one does not have local cell phone service to deal with this hotel. Avoid this. Not convenient. They should call it the Charlie's Angels because you never see anyone- only over the phone can you talk. I did not see another human being at this hotel. That is a first!

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Convenient and clean guest house
Very spacious room but the traffic noise didn't allow for a good night sleep despite the double glazed windows. The twin beds we asked for were not all that comfortable either. Parking was also a problem as had to park to a nearby paying car park which added an extra charge to our stay. Overall the room and bathroom were clean and spacious and the guests house is conveniently located just a walk away from the city centre.

10/10 Fantastiskt

Peter

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Comfortable Room
Very convenient, very comfortable

10/10 Fantastiskt

peter

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
P murphy
Great room, large and clean. Always a pleasure to stay there

8/10 Bra

Marion

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Parfait pour visite éclair de Windsor
Aucun accueil à l'hôtel mais la personne vous contacte à l'avance avec les détails par internet, ce qui permet une arrivée libre. L'emplacement est parfait pour explorer Windsor à pied mais demeure loin des restaurants. La chambre est très propre et spacieuse, dans un quartier sûr et dans un style typiquement anglais. Pour ceux qui 'ont pas l'habitude, le bruit de la rue est assez gênant.

10/10 Fantastiskt

D

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great location, clean bright room.
Nice light room, although a bit warm on arrival soon sorted by turning radiators off! Convenient for a small supermarket across the road and a short walk into Windsor.
Svar från General Manager 12 jan. 2017
Thanks for your comments and I am so glad you enjoyed your stay.

8/10 Bra

Sophie

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good with no issues
The property is in a great location very close to the centre of Windsor. The door entry system is a good idea and ensures flexibility.
Svar från General Manager 12 jan. 2017
Thanks for your comments I am pleased that you enjoyed your stay.

10/10 Fantastiskt

J

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
little gem
Charles house is great find .clean comfortable and safe .our first time in Windsor we loved it . Barbara sent all information necessary check in parking all really helpful .although our first visit to Windsor would definitely stay at Charles house in the future.
Svar från General Manager 12 jan. 2017
Thank you so much for your review, I look forward to welcoming you back to Charles House hopefully very soon.

10/10 Fantastiskt

Rosie, East Sussex

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent B and B.
This B and B is extremely well located both for shopping and site seeing. It is very well equipped, clean and comfortable. There is a car park nearby.
Svar från Barbara 12 jan. 2017
Thank you Rose, hopefully I will see you again in 2017.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fell Pony Society Windsor Castle
Great location for Windsor. Good car just along the side road. Room was a good size and the bathroom was new. All very clean. Hotel staff n/a .

10/10 Fantastiskt

Rosie, Sussex

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Well located Guest House
This Guest House is in a perfect location for visiting Windsor. It's near shops and all the places of interest. The rooms are well appointed and clean. There is a car park nearby which has a walkway through to the station and main shopping area. It would also be convenient for Heathrow airport. This is the second time we have stayed and hope to go again next month.

10/10 Fantastiskt

josh, NZ

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perfect for a couple of nights
Lovely accomodation, well priced. Everything worked and seemed recently renovated. Great location
Svar från Barbara 17 maj 2016
Thanks Josh, I am delighted that you enjoyed your stay and I hope to welcome you back sometime soon.

6/10 Okej

DAMIEN

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Svar från General Manager 12 jan. 2017
Sorry you did not enjoy your stay, you have not put any comments so I am unable to respond very well.

8/10 Bra

D, Sussex

Gillade: Renlighet och rummets bekvämlighet
Clean and simple
We didn't see anybody from the hotel but I didn't mind that as we had a contact number for any problems. Although small the room was very clean and adequate for our needs but if you wanted luxury you would go elsewhere.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Ideal for a short stay
Charles house is in an excellent location within minutes of the castle, town and all the shops and restaurants. It was very easy to find and access was extremely simple with an access code emailed a week or so before our arrival. The bed was huge and very comfortable and the shower room was of a good size with a nice, powerful shower.

6/10 Okej

Verifierad resenär

Gillade: Renlighet, personal och service och rummets bekvämlighet

10/10 Fantastiskt

Rosie, East Sussex

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perfect location
We stayed in Charles House at half term so that we could see our grandsons who live in Windsor. The guest house is well located being near all places of interest, the shops museums,Legoland and Windsor Castle. There is a car park nearby and we were able to leave our car overnight.

8/10 Bra

HyoJung

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet

8/10 Bra

Bernard, Gatineau, Canada

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Nice and clean room but no human contact.
This is a property where you are provided with the entry code and the room assignment. During our two night stay, we never met anyone. But the property is well located and the price was very competitive. Clean and fairly large room. The payment is taken from the credit card automatically. We would return.

8/10 Bra

Verifierad resenär

Gillade: Renlighet och rummets bekvämlighet
Ganske simpelt og godt hotel. En let, komfortabel og relativt central overnatning.

6/10 Okej

Stan

Gillade: Renlighet
Gillade inte: Personal och service
No breakfast here and no service. Just access to a room. It is a nice room and less than 10 min walk to Windsor castle

8/10 Bra

Alex, Royston, Hertfordshire

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very Reasonably Priced and Good Location
Stayed here for the evening following a wedding in central Windsor. Really like the key pad entry system - very easy, means you can check in at any time and no keys to lose! The owners were very friendly when contacted too. Generally clean and tidy, the only minor improvement I'd make, and it is so minor, is that the loo seat could do with replacing as it was yellowing and the hinges rusting. Overall very good choice of place to stay, parking is round the corner in a public car park - we paid about £5 for 5pm to 10:30am the next morning.

6/10 Okej

Ian, Stockport

Gillade: Personal och service
Small but comfortable room
Efficient pin code entry system. Room smaller than expected. Very grateful for the fan provided as temperature would have been unbearable otherwise. Car park 50 yds away which was cheap for overnight stay.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
It was one night in this B&B. The accommodation was lovely, with a fridge in the room, but more expensive than where I usually stay. There is no one on site, and only a cold breakfast for more money, which I chose not to accept. And no lounge where one can visit with a friend you do not want to invite into your bedroom.

10/10 Fantastiskt

Stuart, Auckland NZ

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Charles house home away from home.
Our room was very large. Very handy to transport and restaurants. The house keeper was lovely and the service each day to a high standard. The heating was so good that we had to turn it off.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
a great weekend
Fantastic. Stayed for two nights. Great location, close to town centre. Parking just across the road. The room was lovely, everything you need, spacious, clean and comfy. Would definitely stay here again.

10/10 Fantastiskt

Glenda, Mundaring Western Australia

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very happy with Charles House
WE were very pleasantly surprised when we were shown 'Henry' the room we occupied. Freshly decorated and spotlessly clean it was reasonably spacious for both of us and our luggage. It was cleaned daily and fresh towels were of good quality as was the bedding. The staff we met were very helpful and friendly. It was an easy walk to Windsor High Street with it's shops and restaurants. Value for money we would totally recommend Charles House to anyone wanting a pleasant stay in Windsor.
Svar från Barbara 1 aug. 2015
Thank you Glenda and I am so pleased you enjoyed your stay at Charles House. Hopefully I will welcome you back if you are visiting the Horse Show next year.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Solo stay 4 day break
A 4 day break to the Royal Windsor Horse Show for myself. A little disappointed that there was no breakfast for the price. Quiet room called "William" but could have had little extra touches such as the normal little bottles of hair shampoo and conditioner. No soap provided even though it was requested as it was impossible to balance those push pump bottles when there was nothing to set it on in the shower. Rubber mat had to be requested for the shower tray as it was like standing on a soapy glass surface. As there was no breakfast I was advised to buy my breakfast out. I bought a box of cereal and then discovered that there was nothing to put it in i.e. cereal bowl and spoon. This was eventually provided after a request This was the first 'keypad' entry house that I had stayed in and missed the greeting by the owner and had to carry my bags up the stairs myself. Also felt very isolated as there was no personality or atmosphere in the house. If you want a hermit style holiday this is the place to go. Never met a soul the whole 4 days apart from the girl that cleaned the rooms!
Svar från Barbara 1 aug. 2015
Thank you for taking the time to review Charles House. A continental breakfast can be added if requested, I do not put it in unless asked as so much food was wasted. If breakfast is not requested then I do not put in crockery as it just takes up room on the table, easy to request if required. The body wash and hair shampoo fits perfectly in the little dish attached to the shower, again with the little bottles there is too much waste which I believe is wrong in this day and age. There is always a rubber mat in all rooms whether it is a shower cubicles or a bath/shower, these are stuck on the wall so can be used or not used depending on preference. It is made quite clear that I do not live on the premises when booking and in my confirmation email, if as you say you wish to chit chat to the landlady then an old style B & B would probably be more up your street.

10/10 Fantastiskt

Tracy, Adelaide, South Australia

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great location
With only 2 min walk from train station and centre of town, charles house is a lovely hotel in a top location. Everything from the selection of teas and coffees to the soaps in bathroom has been well though out and we appreciated the extra touches that were made.
Svar från Barbara 28 maj 2015
Thanks for the lovely review and I am so pleased you enjoyed Charles House and visiting Windsor. I hope you had a lovely holiday and good flight back home.

8/10 Bra

Mark

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

4/10 Dåligt

Verifierad resenär

Gillade inte: Personal och service och boendets skick och faciliteter
basic but ok
Bohrarbeiten in der angrenzenden Strasse haben den Schlaf gestört, sprich verhindert bis Mitternacht, jedoch am nächsten Tag, ok.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fantastic Hotel.
really good and clean hotel. Instructions were precise and clear. Would use again any time. Only problem was parking.

8/10 Bra

JON

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet