Utsikt från rummet

Recensioner av Macdonald Windsor Hotel

4 out of 5
Macdonald Windsor Hotel
23 High Street, Windsor, England

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 612 av 1004 recensioner" "
8 - Bra i betyg. 246 av 1004 recensioner" "
6 - Okej i betyg. 84 av 1004 recensioner" "
4 - Dåligt i betyg. 33 av 1004 recensioner" "
2 - Väldigt dåligt i betyg. 29 av 1004 recensioner" "

9,0/10

Renlighet

9,0/10

Personal och service

8,6/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Maria

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Super location
Bodde här 1 natt i juli 2022
Svar från John 1 aug. 2022
Dear Maria Thank you very much for your great score! I am delighted that you enjoyed your stay. Regards John Willcock General Manager

6/10 Okej

Emma

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Gillade inte: Personal och service
Not worth it
Nice big room but quite bad service. All staff seemed to be new and not familiar with the hotel itself. Should have 3 stars, not 4 stars.
Bodde här 1 natt i maj 2022
Svar från John 10 maj 2022
Dear Emma. Many thanks for your feedback. I am really sorry that we have so many new staff who are yet to become sufficiently familiar with the hotel. Regards John Willcock General Manager

10/10 Fantastiskt

Joakim

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i juli 2019
Svar från Assistant Front Office Manager 24 juli 2019
Thank you for your review, we appreciate the feedback!

8/10 Bra

Staffan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2018

8/10 Bra

Thomas

Gillade: Renlighet, personal och service och boendets skick och faciliteter
all good
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Jahan

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Really helpful staff and the best location on the Windsor high street, right near the castle. Modern facilities and great stay!
Bodde här 2 nätter i april 2024

8/10 Bra

Emma

Gillade: Renlighet och personal och service
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

George

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent location for the castle etc. Nice hotel and good breakfast. Underground parking also a bonus.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Philip

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
An absolute fantastic stay. The staff just couldn’t do anymore to make our stay memorable. The only complaints really is the cost of breakfast & to park. At £24 per person the breakfast was way over priced and with a Wetherspoons literally 2 mins walk away then that’s where I’d be going next time. Also £40 to park the car. Again extremely expensive. Other than that a fantastic hotel a stones throw from the castle and everything Windsor has to offer
Bodde här 1 natt i april 2024
Svar från Regin 15 apr. 2024
Dear Philip, Thank you for your kind words about your stay! We're thrilled to hear that our staff went above and beyond to make your visit memorable. We appreciate your feedback regarding the cost of breakfast and parking. We'll take this into consideration to ensure our pricing aligns better with our guests' expectations. We're glad you enjoyed our hotel's proximity to Windsor Castle and everything the area has to offer. We hope to welcome you back for another fantastic stay in the future! Regards, Regin

10/10 Fantastiskt

Alex, Abergavenny

Bodde här 1 natt i april 2024

8/10 Bra

Mark

Reste med sin partner
Gillade: Renlighet och bekvämligheter
Mold in shower, construction at front door, lift did not function, no assistance at check-in.
Bodde här 2 nätter i april 2024
Svar från Nicoleta 15 apr. 2024
Dear Mark,Thank you for your feedback.We apologize for the inconveniences you experienced during your stay. Regards, Nicoleta

10/10 Fantastiskt

Elizabeth

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved it! Beautiful hotel in perfect location next to Windsor Castle! Comfortable beds, nice rooms, all the amenities including breakfast buffet! Staff were super friendly too. We loved walking around as tons of shops and restaurants next door and nearby.
Bodde här 1 natt i mars 2024
Svar från Hemant 7 apr. 2024
Hello Elizabeth,Thank you for taking time giving us your feedback. I am glad you enjoyed your stay with us.

10/10 Fantastiskt

Alex, Abergavenny

Bodde här 1 natt i mars 2024

8/10 Bra

GARY JOHN

Reste med familjen
Gillade: Bekvämligheter
Good venue. Parts of hotel looking tired and need some upgrades! Food average and overpriced! Some staff need to be more flexible! Rooms are main area needing maintenance!
Bodde här 2 nätter i mars 2024
Svar från Hemant 28 mars 2024
Dear Gary,We appreciate your insights and will take them into consideration for future improvements.

10/10 Fantastiskt

Gareth

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent hotel for visiting Windsor. Staff were very professional and friendly. Good breakfast. Secure parking.
Bodde här 1 natt i mars 2024
Svar från Hemant 28 mars 2024
Dear Gareth,Thank you for taking time giving us your feedback. I am glad you enjoyed your stay with us.

8/10 Bra

Caroline

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean and upscale. Close to the train station and visiting the castle.
Bodde här 1 natt i mars 2024
Svar från Regin 4 apr. 2024
Dear Caroline, Thank you for your kind review! We're glad to hear you enjoyed our clean and upscale accommodations, as well as our convenient location near the train station and castle. We hope to welcome you back soon! Regards, Regin

8/10 Bra

Tracy

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
.
Bodde här 1 natt i mars 2024
Svar från Regin 4 apr. 2024
Dear Tracy,Thank you very much for your feedback, Regards, Regin

10/10 Fantastiskt

Duncan

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location and facility
Bodde här 1 natt i mars 2024
Svar från Hemant 28 mars 2024
Dear Duncan,Thank you for taking time giving us your feedback. I am glad you enjoyed your stay with us.

2/10 Väldigt dåligt

Peter

Gillade inte: Renlighet och personal och service
Svar från Regin 4 apr. 2024
Dear Peter, Thank you very much for your feedback. Regards, Regin

10/10 Fantastiskt

Marion

Gillade: Bekvämligheter och boendets skick och faciliteter
Welcoming, clean, excellent location.
Bodde här 1 natt i mars 2024
Svar från Hemant 28 mars 2024
Dear Marion,Thank you for taking time giving us your feedback. I am glad you enjoyed your stay with us.

10/10 Fantastiskt

Dawn

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Totally amazing stay. Loved the hotel will return in the future. Will see more hotels in this group
Bodde här 1 natt i mars 2024
Svar från Hemant 16 mars 2024
Dear Dawn,Thank you for your glowing review! We're thrilled to hear you had an amazing stay and we can't wait to welcome you back in the future. Looking forward to showing you more of what our group has to offer! Regards, Hemant

10/10 Fantastiskt

Martijn

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Hemant 16 mars 2024
Dear Martijn,Thank you very much for your review. Regards, Hemant

10/10 Fantastiskt

Richard

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Ideal for Windsor Castle and local area
Bodde här 2 nätter i mars 2024
Svar från Hemant 16 mars 2024
Dear Richard,Thank you very much for your review. Regards, Hemant

2/10 Väldigt dåligt

Vinay

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Regin 4 apr. 2024
Dear Vinay,Thank you very much for your feedback. Regards, Regin

4/10 Dåligt

Rebecca

Bodde här 1 natt i februari 2024
Svar från Regin 4 apr. 2024
Thank you very much for your feedback. Regards, Regin

8/10 Bra

Christopher

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
Good points of the Hotel were: Clean modern room, and corridor areas. Quiet and very little disturbance. Large vestibule and bar areas. Complimentary breakfast. Bad points were: Coffee machine with no coffee pods. No seat for the shower area. Reception staff member prioritising their mobile phone over their customer whilst attempting check in...Very rude. Overall, a good Hotel in the heart of Windsor, with several slight improvements required. Four Stars....
Bodde här 1 natt i februari 2024
Svar från Hemant 16 mars 2024
Dear Christopher,Thank you for your detailed feedback. We're glad to hear you appreciated the cleanliness and modernity of our rooms and corridors, as well as the quiet atmosphere and spacious common areas. We apologize for the issues you encountered, such as the lack of coffee pods and seating in the shower area, as well as any perceived rudeness from our reception staff member. Rest assured, we take your comments seriously and will work to address these areas for improvement. We're pleased to know you still found our hotel to be a good choice in Windsor, and we hope to have the opportunity to welcome you back and provide an even better experience in the future. Thank you for choosing to stay with us. Regards, Hemant

2/10 Väldigt dåligt

Rebecca

Bodde här 1 natt i februari 2024
Svar från Regin 4 apr. 2024
Dear Rebecca,Thank you very much for your feedback. Regards, Regin

10/10 Fantastiskt

C

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
We enjoyed our brief stay.
Bodde här 1 natt i februari 2024
Svar från Hemant 16 mars 2024
Dear C,Thank you very much for your review. Regards, Hemant

10/10 Fantastiskt

Grace Ann

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The place looks like posh. So neat and clean. The staff are friendly and accommodating. So convenient to train station, castle and shopping centre. One of the best hotels we ever stayed.
Bodde här 2 nätter i februari 2024
Svar från Hemant 16 mars 2024
Dear Grace Ann,Thank you for your fantastic review! We're thrilled to hear that you found our hotel posh, neat, and clean, and that our staff were friendly and accommodating. We're delighted that our convenient location near the train station, castle, and shopping center added to the enjoyment of your stay. It's truly rewarding to know that we've provided one of the best hotel experiences you've ever had. We can't wait to welcome you back for another exceptional stay! Regards, Hemant

4/10 Dåligt

Rebecca

Bodde här 1 natt i februari 2024
Svar från Regin 4 apr. 2024
Dear Rebecca,Thank you very much for your feedback. Kind regards, Regin

8/10 Bra

Brian

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Hemant 16 mars 2024
Dear Brian,Thank you for your feedback. Regards, Hemant

8/10 Bra

Priyen

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The breakfast service team were excellent - attentive and efficient. The concierge team were very helpful with my bags as I was in one of further away rooms that require a lift, steps down and then up to reach.
Bodde här 2 nätter i februari 2024
Svar från Regin 18 feb. 2024
Dear Priyen,Thank you for taking time giving us feedback.I am glad you enjoyed your stay with us.

10/10 Fantastiskt

Nicholas

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent location in Windsor - staff very nice and felt safe 👍
Bodde här 1 natt i februari 2024
Svar från Regin 18 feb. 2024
Dear Nicholas,Thank you for taking time giving us feedback.I am glad you enjoyed your stay with us.

10/10 Fantastiskt

Michael

Bodde här 1 natt i februari 2024
Svar från Hemant 28 mars 2024
Dear Michael,Thank you for taking time giving us your feedback. I am glad you enjoyed your stay with us.

10/10 Fantastiskt

ken

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel was very nice clean and all the staff were very polite and helpful. Second time I’ve stayed here now and will be coming back in the summer.
Bodde här 1 natt i februari 2024
Svar från Regin 18 feb. 2024
Dear Ken,Thank you for taking time giving us feedback.I am glad you enjoyed your stay with us.

10/10 Fantastiskt

JAMES, Upper Kedron

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
One night in Windsor was made a wonderful thanks hotel. Had flown straight into London Heathrow from Sydney. Arrived at hotel 7am. Inviting fireplace. Wonderful receptionist (Italian lady I think). Had breakfast in restaurant very delicious. Friendly staff. Warm and cosy room. Easy walk to Windsor Castle. Centred around good night life. Will most certainly stay again when I visit with my wife at Christmas. Great job and hats off to your team. Thanks.
Bodde här 1 natt i januari 2024
Svar från Regin 2 feb. 2024
Thank you for taking time giving us your feedback.I am glad you enjoyed your stay with us.

10/10 Fantastiskt

Rebecca

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024
Svar från Regin 2 feb. 2024
Thank you for taking time giving us your feedback.I am glad you enjoyed your stay with us.

6/10 Okej

Joanne

Bodde här 1 natt i januari 2024
Svar från Regin 2 feb. 2024
Thank you for taking time giving us your feedback.

10/10 Fantastiskt

Gary

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024
Svar från Regin 2 feb. 2024
Thank you for taking time giving us your feedback.I am glad you enjoyed your stay with us.

8/10 Bra

Michael

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great location and lovely hotel and staff. Only negative was extortionate cost for the hotels car parking.
Bodde här 2 nätter i januari 2024
Svar från Regin 2 feb. 2024
Thank you for taking time giving us your feedback.I am glad you enjoyed your stay with us.

10/10 Fantastiskt

John

Gillade: Renlighet och bekvämligheter
Bodde här 1 natt i januari 2024
Svar från Regin 2 feb. 2024
Thank you for taking time giving us your feedback.I am glad you enjoyed your stay with us.

8/10 Bra

Evelina

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Nice room with poor service.
No proper greeting from at rhe Hotel, didn't show to the room, or give any directions or information for the stay. Also got the room worh the window overlooking to some aircon pipes, despite asking for a room with the view.
Bodde här 5 nätter i december 2023
Svar från Hemant 13 jan. 2024
Dear Evelina,Thank you for sharing your feedback. We apologise for the oversight during your stay. Your comments are valuable to us, and we will address these issues to ensure a better experience for our guests in the future.

10/10 Fantastiskt

Andrea

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Windsor hotel
Our mini break was amazing, all staff friendly & helpful. From the concierge who showed us where to park (although pricy at £39 per night) to the housekeepers. Sadly the castle was closed for deep cleaning, so we will have to return next year. Location of the hotel was perfect. In the heart of Windsor. We Would just upgrade the room as ours had a normal double. We prefer a king size bed.
Bodde här 2 nätter i januari 2024
Svar från Hemant 13 jan. 2024
Dear Andrea,We're thrilled to hear that you had an amazing mini-break at our hotel! It's wonderful to know that our staff, from the concierge to the housekeepers, contributed to a positive experience. We appreciate your feedback on the room and will certainly consider your preference for a king-size bed. We look forward to welcoming you back next year for another fantastic stay.

6/10 Okej

Andrew

Affärsresenär
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Disappointed
Slow and not the friendliest check in experience, uncomfortable bed (two singles pushed together and felt I was falling down the middle!), overpriced food, and the coffee machine on the room didn’t work! On the plus side, the room was clean and spacious.
Bodde här 1 natt i januari 2024
Svar från Hemant 13 jan. 2024
Dear Andrew,Thank you for taking the time to share your feedback. We sincerely apologise for the issues you encountered during your stay, especially with the check-in experience, the bed configuration, the food pricing, and the coffee machine. Your comments are valuable, and we will address these concerns to improve our services. On a positive note, we're glad to hear that you found the room clean and spacious. We appreciate your insights and hope to have the opportunity to better serve you in the future.

6/10 Okej

Lorenza

Bodde här 1 natt i januari 2024
Svar från Hemant 13 jan. 2024
Dear Lorenza,Thank you for taking time giving us your feedback.We value your feedback.

10/10 Fantastiskt

David

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Wonderful!
Wonderful one night stay.
Bodde här 1 natt i januari 2024
Svar från Hemant 13 jan. 2024
Dear David,We're delighted to hear that you had a wonderful one-night stay! Thank you for choosing us, and we look forward to welcoming you back for more memorable experiences.

10/10 Fantastiskt

Joy

Bodde här 2 nätter i januari 2024
Svar från Regin 2 feb. 2024
Thank you for taking time giving us your feedback.I am glad you enjoyed your stay with us.

10/10 Fantastiskt

Harsha

Bodde här 1 natt i december 2023
Svar från Regin 2 feb. 2024
Thank you for taking time giving us your feedback.I am glad you enjoyed your stay with us.

10/10 Fantastiskt

Freya

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perfect short stay in Windsor
Perfect location, centrally based to all the shops, restaurants and across from the beautiful castle. Staff were attentive and polite. We stayed NYE and despite there being a party at the hotel we didn’t hear a sound, it was so quiet. Lovely and spacious room. Ideal hotel for a short stay. To Note: if you are driving, parking at the hotel is £39 per overnight stay and you had to reserve a space. We instead parked in the ‘Yards Windsor’ carpark which is only a 5 minute walk and cost £24 for 24 hours. Would definitely recommend. Overall a perfect stay, thank you.
Bodde här 1 natt i december 2023
Svar från Regin 7 jan. 2024
Thank you for taking time giving us your feedback. I am glad you enjoyed your stay wit us.

6/10 Okej

Terence, Surrey

Reste med sin partner
Gillade: Personal och service
Bodde här 1 natt i december 2023
Svar från Regin 7 jan. 2024
Thank you for taking time giving us your feedback.