Idrottsanläggning

Recensioner av Grand Royal Legacy

2.5 out of 5
Grand Royal Legacy
44 McPhillips St, Winnipeg, MB

Recensioner

4,6
10 - Fantastiskt i betyg. 11 av 87 recensioner" "
8 - Bra i betyg. 8 av 87 recensioner" "
6 - Okej i betyg. 14 av 87 recensioner" "
4 - Dåligt i betyg. 16 av 87 recensioner" "
2 - Väldigt dåligt i betyg. 38 av 87 recensioner" "

5,4/10

Renlighet

5,4/10

Personal och service

4,4/10

Bekvämligheter

4,2/10

Boendets skick och faciliteter

4,8/10

Hållbarhet

Recensioner

6/10 Okej

Barrymore

Gillade: Personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
The building didnt appear like a hotel but more like a bar
Bodde här 1 natt i april 2024
Svar från Grand royal legacy 10 maj 2024
Thanks for your feedback .We try our best for better customer experience. Please let us know if there is anything else we can do to make your future visit more comfortable.

8/10 Bra

Levius

Bodde här 3 nätter i maj 2024
Svar från grand royal legacy 9 maj 2024
Thanks Levius for your feedback. We are thrilled to hear that you had great experience during your stay .we look forward to see you again soon.

10/10 Fantastiskt

Sergio

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Grand royal legacy 29 apr. 2024
Thank you for taking the time to leave us a review. We are thrilled to hear that you had great experience during your stay .we look forward to serving you again soon.

2/10 Väldigt dåligt

Kevin

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Satinder 22 apr. 2024
We appreciate your feedback and thank you for taking the time to leave a review. We strive to provide our guests with a comfortable and enjoyable experience. If there are any specific areas where you feel we can improve to make your next visit even better, please don't hesitate to let us know. We value your input and look forward to welcoming you back in the future.

10/10 Fantastiskt

Joanna

Bodde här 1 natt i april 2024
Svar från Satinder 11 maj 2024
We greatly appreciate your feedback and are delighted to hear that you had such a positive experience with us.Thank you for taking the time to share your feedback, and we look forward to welcoming you back on your next visit. If there's anything more we can do to enhance your experience in the future, please don't hesitate to let us know.

6/10 Okej

Angelle

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
decent
Bodde här 1 natt i april 2024
Svar från Satinder 8 apr. 2024
We appreciate your feedback and thank you for taking the time to leave a review. We strive to provide our guests with a comfortable and enjoyable experience, and I'm glad to hear that your stay with us was decent. If there are any specific areas where you feel we can improve to make your next visit even better, please don't hesitate to let us know. We value your input and look forward to welcoming you back in the future.

2/10 Väldigt dåligt

Dominik

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Checked into my room, staff was rude. Got to my room & it was FILTHY. Garbages were still full from whoever was occupying the room before me, food still left on counter, dirty washroom, some nasty hair still on the sheets. Will never stay here again and I would not recommend. $200 a night for this trash box. NEVER AGAIN.
Bodde här 1 natt i mars 2024
Svar från grand royal legacy 31 mars 2024
Sorry to hear that you didn't have good experience during your stay. As you mentioned about garbage and cleanliness of the room, we always check the room before the guest checks-in . If you notice anything, you can inform the front desk right away , we are always there to help you. Thanks

2/10 Väldigt dåligt

Thomas

Gillade inte: Personal och service och boendets skick och faciliteter
Scary place. Noisy. Too Many rules. Staff could not reverse deposit. Needed my Visa card number to do so.
Bodde här 1 natt i mars 2024
Svar från Satinder 29 mars 2024
Thank you for your feedback. We take the safety and comfort of our guests very seriously. Rest assured, we constantly strive to provide a secure and clean environment for all our guests. We regularly monitor the safety of the surrounding area and take necessary precautions to ensure our guests' well-being. We understand the importance of your feedback, and it helps us identify areas for improvement.

2/10 Väldigt dåligt

Helen

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
To be honest about my stay 1 Night. I felt unsafe 😰 But happy to be out of there lol Thank you Helen.
Bodde här 1 natt i mars 2024
Svar från Satinder 28 mars 2024
Thank you for your feedback. We take the safety and comfort of our guests very seriously. Rest assured, we constantly strive to provide a secure and clean environment for all our guests. We regularly monitor the safety of the surrounding area and take necessary precautions to ensure our guests' well-being. We understand the importance of your feedback, and it helps us identify areas for improvement.

2/10 Väldigt dåligt

Angelle

Bodde här 1 natt i mars 2024
Svar från Satinder 11 apr. 2024
Thank you for taking the time to share your feedback with us. We hope to have the pleasure of welcoming you back again in the future for another fantastic stay. If there's anything more we can do to enhance your experience, please don't hesitate to let us know. We're always here to ensure your satisfaction and comfort during your time with us.

2/10 Väldigt dåligt

August

Reste i grupp, Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
They charge you 20$ per person when you have already paid for a room but don’t tell you until you get there, the whole hotel smells like bio, staff is rude and hard to understand and the rooms are tiny. NOT WORTH IT
Bodde här 1 natt i mars 2024
Svar från Satinder 18 mars 2024
We’re sorry to hear that you had a bad experience. We appreciate your feedback.

10/10 Fantastiskt

Angelle

Gillade: Bekvämligheter
quietness
Bodde här 1 natt i mars 2024
Svar från Satinder 4 mars 2024
Thank you for taking the time to share your feedback with us. We hope to have the pleasure of welcoming you back again in the future for another fantastic stay. If there's anything more we can do to enhance your experience, please don't hesitate to let us know. We're always here to ensure your satisfaction and comfort during your time with us.

6/10 Okej

David

Gillade: Renlighet, personal och service och rummets bekvämlighet
The staff were very helpful. Close to hospital. Price was acceptible and the room clean. New owners trying their best to accomidate
Bodde här 1 natt i februari 2024
Svar från grand royal legacy 17 feb. 2024
Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and hope to see you again.

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
The place is horrible it smells smokey and they do not have anything organized, no room key. Everytime i leave the room they have to open it
Bodde här 1 natt i december 2023
Svar från Satinder 7 jan. 2024
I appreciate your feedback, and I apologize for any inconvenience you've experienced during your stay. Providing a comfortable and organized environment for our guests is our top priority.Regarding the smokey smell, I want to assure you that we have strict non-smoking policies in place, and I will investigate this matter to address any violations. Additionally, I apologize for the inconvenience with the room key. I'll look into the issue and ensure that the necessary steps are taken to provide you with a more seamless experience.Please let me know if there is anything specific you would like to bring to my attention, or if there are additional concerns you would like us to address. Your feedback is valuable to us, and we are committed to making the necessary improvements to enhance your stay.

2/10 Väldigt dåligt

Bailey

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bad
Not a place I would stay again
Bodde här 1 natt i november 2023
Svar från grand royal legacy 18 nov. 2023
Sorry for any inconvenience during your stay. we will try to make your next stay more comfortable .Thanks

2/10 Väldigt dåligt

Fred

Gillade inte: Personal och service och boendets skick och faciliteter
It wouldn't a fit hotel to stay in Dangerous area and a dirty spot
Bodde här 1 natt i oktober 2023
Svar från Satinder 3 nov. 2023
Thank you for your feedback. We appreciate your concern regarding the location and cleanliness of our hotel. We take the safety and comfort of our guests very seriously. Rest assured, we constantly strive to provide a secure and clean environment for all our guests.We regularly monitor the safety of the surrounding area and take necessary precautions to ensure our guests' well-being. Additionally, our housekeeping staff is committed to maintaining high standards of cleanliness throughout the hotel premises.We understand the importance of your feedback, and it helps us identify areas for improvement.

2/10 Väldigt dåligt

Kaijun

Reste i grupp
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bad
Bodde här 1 natt i oktober 2023
Svar från Satinder 19 okt. 2023
I'm sorry to hear that you had a negative experience during your stay at the hotel. Your feedback is important, as it helps hotels improve their services. To address this situation, I recommend being specific about the issues you encountered.Thanks.

8/10 Bra

Eric

Reste med sin partner
Gillade: Personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
Staff was super nice and we even spent an extra night. The only issue was that many areas were grimy and uncleaned, and lots of sketchy people in the area
Bodde här 1 natt i oktober 2023
Svar från grand royal legacy 18 okt. 2023
Thanks Eric for your feedback. We are happy to see you again.

6/10 Okej

Jason Anthony Ross

Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
the staff was friendly helpful and patient but the rooms were not worth the rate with single beds and surcharges for couples no cups or coffee in the rooms but in all fairness, they have greatly improved an old dump of an old hotel into a moderately friendly environment some nice creature comforts would go a long way to making it more comfortable and welcoming that is why I would say it is the average stay. but top-notch staff and management
Bodde här 1 natt i oktober 2023
Svar från Satinder 6 okt. 2023
Thank you for taking the time to share your feedback with us. We appreciate your kind words about our friendly, helpful, and patient staff. We apologize for any inconvenience you experienced regarding the lack of cups or coffee in the rooms. Your feedback is invaluable, and we will use it to make necessary adjustments to enhance the overall guest experience.

2/10 Väldigt dåligt

Vikram

Bodde här 1 natt i september 2023
Svar från Satinder 2 okt. 2023
Hello,We checked our Records, but you did not check-in. Whereas our refund policy is clearly mentioned. Can you please elaborate on your concern? Thanks

4/10 Dåligt

Christinne

Affärsresenär, Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I booked this because its the nearest to the clinic where my son has an appointment. When I saw photos in Expedia, it looks okay. When I saw the price, I was expecting a decent hotel. It was an old hotel, some parts are renovated not done by professionals, its like a patch work. Cleanliness, it was done in maybe in a limited budget. The room, and overall maintenance is too expensive for what its really worth. Compared to other hotels that we booked, this could be around $70-80/night, not $140/night.
Bodde här 1 natt i september 2023
Svar från Satinder 30 sep. 2023
We sincerely apologize for any inconvenience you experienced during your stay. Please rest assured that your concerns have been noted, and we will be reviewing them with our team to make necessary improvements. We take your comments seriously, especially regarding the issues with the hotel's condition and cleanliness. Our aim is to provide a comfortable and pleasant stay for all our guests, and it's clear that we fell short in your case.

2/10 Väldigt dåligt

Pierre Luc

Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i september 2023
Svar från Satinder 30 sep. 2023
We genuinely appreciate your feedback, as it helps us to grow and enhance our services. We hope you might consider giving us another chance in the future to provide you with a better experience.

2/10 Väldigt dåligt

Amaria

Gillade inte: Bekvämligheter
Dirty not worth the money paid
Bodde här 1 natt i september 2023
Svar från Grand Royal legacy 11 sep. 2023
Please accept our sincerest apologies for any inconvenience this may have caused you. Rest assured that we take your concerns seriously, and we are committed to addressing them promptly.

2/10 Väldigt dåligt

Tony

Bodde här 1 natt i september 2023
Svar från Grand Royal legacy 11 sep. 2023
Please accept our sincerest apologies for any inconvenience this may have caused you. Rest assured that we take your concerns seriously, and we are committed to addressing them promptly.

4/10 Dåligt

Randy

Bodde här 1 natt i augusti 2023
Svar från Grand Royal legacy 8 sep. 2023
Thanks for the feedback.

2/10 Väldigt dåligt

Alfred

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We couldn't stay there we felt not safe and had to find a different motel. Wish I could get back my money.
Bodde här 1 natt i augusti 2023
Svar från Satinder 31 aug. 2023
Your safety and comfort are of the utmost importance to us. We are committed to providing a secure and enjoyable environment for all our guests. Regarding the issue of a refund, I would like to take a moment to clarify our policy. As stated in our terms and conditions, our hotel operates under a strict no-refund policy. We value your feedback and look forward to the possibility of serving you better in the future.

2/10 Väldigt dåligt

Pascal

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
I booked a king size bed but was offered a twin bed instead
Bodde här 1 natt i augusti 2023
Svar från Grand Royal legacy 8 sep. 2023
Hi Pascal, according to the information in our system you were given king size bed. Sometimes we just suggest the rooms according to the guest's convenience.

6/10 Okej

Karl

Gillade: Renlighet
Bodde här 1 natt i augusti 2023
Svar från Grand Royal legacy 17 aug. 2023
Thanks, Karl for the feedback.

4/10 Dåligt

Marcel

Reste med familjen
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2023
Svar från Grand Royal legacy 11 aug. 2023
Thanks For the feedback.

2/10 Väldigt dåligt

Victoria

Bodde här 1 natt i augusti 2023
Svar från Grand Royal legacy 26 aug. 2023
Thanks for the feedback.

4/10 Dåligt

Jaspreet

Gillade inte: Personal och service
Bodde här 1 natt i juli 2023
Svar från Grand Royal legacy 5 aug. 2023
Sorry, you didn't have a great experience during your stay. Please advise the issues, we will be happy to resolve that. Thanks for the feedback.

8/10 Bra

David

Bodde här 1 natt i juli 2023
Svar från Grand Royal legacy 1 aug. 2023
Thanks, David for your feedback. We are happy to see you again.

6/10 Okej

Noah

Bodde här 1 natt i juli 2023
Svar från Grand Royal legacy 31 juli 2023
Thanks, Noah for your feedback. We will try our best to make your next stay more comfortable. Happy to see you again.

10/10 Fantastiskt

Michael

Bodde här 1 natt i juli 2023
Svar från Grand Royal legacy 6 juli 2023
Thanks, Michael for the feedback . we are happy to see you again.

6/10 Okej

Jerry

Affärsresenär
Nice. Close to the hospital.
Bodde här 1 natt i juli 2023
Svar från Grand Royal legacy 4 juli 2023
Thanks, Jerry for your feedback. We are happy to see you again.

4/10 Dåligt

Bec

Bodde här 3 nätter i juni 2023
Svar från Grand Royal legacy 16 juli 2023
Thanks for your feedback.

10/10 Fantastiskt

Jason D

Bodde här 1 natt i juni 2023
Svar från Grand Royal legacy 26 juni 2023
Thanks for sharing your feedback. We hope to see you again.

6/10 Okej

Patrice

Gillade: Personal och service
Gillade inte: Renlighet
Needs more work at the property to bring it to standard
Bodde här 7 nätter i juni 2023
Svar från Raman (Grand Royal Legacy) 18 juni 2023
Thanks, Patrice for your feedback. We are working on that and we will be happy to see you again with better facilities and services.

6/10 Okej

James

Gillade inte: Boendets skick och faciliteter
I was disappointed that I could hear the rock band in the bar from my room.
Bodde här 1 natt i juni 2023
Svar från Grand Royal legacy 15 juni 2023
Sorry for the experience you had during your stay. We will try to provide a better service in future. Thanks

2/10 Väldigt dåligt

Tim

Affärsresenär
Gillade inte: Personal och service och boendets skick och faciliteter
Everything was unfreindly and difficult to manage. The booking image on Expedia is very misleading and the room is not as presented in pictures. Even the actual pictures (not the stock photo used for the listing) are not the current condition of this run down establishment. The listing was non-refundable and I only planned to sleep in the room, so I figured that it would suffice. However, the room was directly over the bar where loud music and bar noises go until 2:00 am. There was much more wrong with this room like broken and non-working lights, non-functioning tv, old exposed radiator, and more. The bed was crumpled on one side and smooth on the other - did someone use one side and the covers thrown back over? Even getting refunded the $250 damage deposit was a hastle. Instead of cancelling my pre-authorization they refunded me and then asked me to pay it back to them.
Svar från Grand Royal legacy 12 juni 2023
Sorry for the inconvenience during your stay. We will try our best to provide better service in the future.Thanks,

2/10 Väldigt dåligt

James

Affärsresenär, Reste med sin partner
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
This property should be torn down and burnt to the ground and it still might not kill the infestations crawling inside its walls. Location is abysmal and dangerous, rooms, lobby and facilities are filthy and understocked or not stocked. The “night watch” Staff member locked the front door of the hotel at 11pm and passed out in the back office locking out guests for an hour before he could be woken up. The bar and restaurant underneath the hotel are hazards at best, you’re more likely to have your car stolen or broken into then monitored and there is no identified parking for guests. Staying here with children or a vulnerable family member would be flat out dangerous. Tear it down- or at least take it off Expedia for the sake of guests safety
Bodde här 3 nätter i juni 2023
Svar från Grand Royal legacy 6 juni 2023
Sorry for the inconvenience during your stay and we will try our best to make your stay more comfortable in the future. As you said door is locked, It's not possible front desk is open 24 hours and someone is always there. Another thing as you mentioned there is no parking for guests, There is a huge area for guest parking for free, and for safety reasons security cameras are working 24 hours . Thanks

4/10 Dåligt

arleen

Reste med sin partner
Gillade inte: Personal och service och boendets skick och faciliteter
Very sketchy area. Property is not very well kept Tv didn’t work No housekeeping Would not stay there again
Bodde här 3 nätter i maj 2023
Svar från Grand Royal legacy 1 juni 2023
Thanks for the feedback but as you mention Tv Not working and housekeeping if you need anything you have to call the front desk and someone is always there to help you.

2/10 Väldigt dåligt

Richard

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The real facility was a Pinterest fail of what it looked like on Expedia. The room was lacking many common amenities, the place was broken down, the back door was propped open with a paint can, it was noisy, and a rough crowd frequented the VLT bar downstairs.
Bodde här 2 nätter i april 2023
Svar från Grand Royal legacy 20 apr. 2023
Sorry, you had a bad experience. Amenities are provided as mentioned on Expedia.

6/10 Okej

PETER

Gillade: Renlighet och personal och service
Friendly service clean rooms
Bodde här 1 natt i mars 2023
Svar från Satinder 30 mars 2023
Thank you, for your feedback.

6/10 Okej

Donna

Bodde här 4 nätter i mars 2023
Svar från Raman 21 mars 2023
Thanks for your feedback. We will try our best to make your stay more comfortable in the future.

8/10 Bra

Verifierad resenär

Affärsresenär
Gillade: Personal och service
A good place to stay to keep you going.
My stay was literally 9 hours - over night and it was great for that. Got in from work, cleaned up, complimentary wifi was good, I walked to the parking lot to get water and food. There's a small fridge and microwave available to use. This place has nothing fancy but has what you need to rest and keep going. Its attached to a beer vendor, restaurant, and a tavern with tv's and pool tables. Staff was very nice.
Bodde här 1 natt i mars 2023
Svar från Raman 9 mars 2023
Thanks for the feedback. We’re really grateful and appreciate you taking the time to share your experience with us. We hope to see you again.

4/10 Dåligt

JASMIN KAUR

Reste med sin partner
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Huge gaps between the doors not secure at all. Highly not recommend
Bodde här 1 natt i mars 2023
Svar från Satinder 13 mars 2023
Sorry, you had a bad experience. Our doors are locked and can be opened only by the issued key. Plus there is a 24-Hour front desk one person is always available to help you. If you experience an issue all you need to do is call or ask the front desk. We could have helped you to clear your concerns.

10/10 Fantastiskt

Andrew

Bodde här 1 natt i februari 2023
Svar från Raman 2 mars 2023
Thanks, Andrew for your feedback. We will be happy to see you in the future.

2/10 Väldigt dåligt

Derwin

Bodde här 2 nätter i januari 2023
Svar från Grand Royal legacy 16 jan. 2023
The customer never checked in and was a little upset because we denied his entry due to our no-pets policy which is mentioned on the website.

2/10 Väldigt dåligt

Eric Jacinto

Reste med familjen
Gillade: Renlighet
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Horrible staff, they lock the front doors at night. It says 24/7 front desk but it's not. Beds are as hard as the floor
Svar från Grand Royal legacy 24 dec. 2022
Sorry for the inconvenience during your stay. We lock the door for safety reasons but someone is always there to open the door during that time. At the time of check-in, you were informed to call on given number to get in when door is locked.