Paid for a family room, was then charged extra on arrival for the beds!
We were opposite the bar where there was a function on until the early hours of the morning, we hardly slept.
Broken tiles in hallway, daughter tripped on them and cut her knees.
Went to complain to reception and ask for an injury form to record the accident and was told a manager would call in the afternoon, and not to discuss complaints at the reception (presumably because prospective wedding guests were currently viewing the property).
Side plates only for the buffet breakfast, cold bacon, rubbery eggs.