Dear Anonymous, we appreciate your candid feedback which we will take to heart and improve on. During the COVID-19 period, the different channels have different reservation policies; we apologize for the inconvenience to you. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. We do hope to welcome you back, should you visit Xiamen again and allow us to show off our services.

尊敬的宾客，感谢您选择厦门宸洲洲际酒店并给予宝贵评价。酒店始终致力于为客人提供最高水准服务，让宾客感受到温暖。您提出的问题我们非常重视，并对此深表歉意。对您提及的房卡无法刷上电梯的问题，酒店已通知工程部进行检修，诚挚期待您的再次光临并见证酒店服务的完善！

Dear Valued Guest, thank you for having taken the time to express your thoughts and concerns. We do apologize that you felt our training standards were not aligned with your expectation. Rest assured that we are looking into this with our team, ensuring that we address and improve the necessary services to provide our guests with an excellent experience while staying with us. We do hope you allow us to show off our improved service in the future and look forward to welcoming you back to our hotel again.