"I arrived late with the Shinkansen (around 10PM), check in was smooth and amenities were all available right by the check in desk. (Pajama, toothbrush, hair brush, tea, etc). Took the elevator up to my room that was lovely. Clean and curtains that shut out the light. Happily surprised to see a bathtub, my aching feet really needed that. Easy check out, super close to the station and easy to find. "