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Recensioner av Sutter Inn

2.5 out of 5
Sutter Inn
730 N Palora Avenue, Yuba City, CA

Recensioner

5,4
10 - Fantastiskt i betyg. 123 av 795 recensioner" "
8 - Bra i betyg. 136 av 795 recensioner" "
6 - Okej i betyg. 135 av 795 recensioner" "
4 - Dåligt i betyg. 132 av 795 recensioner" "
2 - Väldigt dåligt i betyg. 269 av 795 recensioner" "

5,8/10

Renlighet

6,6/10

Personal och service

4,8/10

Bekvämligheter

5,2/10

Boendets skick och faciliteter

5,4/10

Hållbarhet

Recensioner

4/10 Dåligt

Rachel, Sparks

Reste i grupp
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property is unkept, the doors outside are busted so they dont lock closed. Amyone can come and go. The two people i talked to at yhe counter were less than helpful. The continental breakfast is a joke. Coffee, toast, bagel, yogurt. No cream cheese, no juice, no creamers. The room was a double bed room on the second floor. The door was open when we got there, the maintenance person tried to open the door then apologized and told ua he had work to do. The hot water was in and out. A lot of the people there looked like they live there.
Bodde här 1 natt i april 2024

6/10 Okej

Matthew

Reste med familjen
Gillade inte: Boendets skick och faciliteter
The room was dirty
Bodde här 1 natt i april 2024
Svar från Parveen 28 apr. 2024
We're sorry you were disappointed by the stay. We have noted your concerns & will be more careful in future.

4/10 Dåligt

Manuel, Stockton

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Nasty mysterious stains on the floor. Dirty and stained lamp shades. No hand soap in bathroom. Bad odors in and out of room.
Bodde här 1 natt i april 2024
Svar från Parveen 28 apr. 2024
We're sorry you were disappointed by the stay. We will take care of the issues pointed out by you regarding stains etc.

6/10 Okej

Carmel

Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Parveen 14 apr. 2024
Thank you for taking time to review our property. We are continuously working on making improvements. Any suggestions are welcome.

2/10 Väldigt dåligt

Rajvinder

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Worst experience of my life .
Bodde här 4 nätter i april 2024
Svar från Parveen 14 apr. 2024
We're sorry to hear about your were disappointed. We are continuously working on making improvements. Any suggestions are welcome.

4/10 Dåligt

Julia Molina

Reste med familj och småbarn
Gillade inte: Renlighet och bekvämligheter
There’s a reason the hotel was a inexpensive
Bodde här 2 nätter i mars 2024
Svar från Parveen 8 apr. 2024
We're sorry if there was any issue during your stay. We are continuously working on making improvements. Any suggestions are welcome.

4/10 Dåligt

Berk

Reste i grupp
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Bad: This property smells cigarettes throughout the corridors and even inside the non-smoking rooms. My room had a bunch of broken stuff that needed replacement: The chair was missing one of the roller wheels. The lamp was missing one of the prongs, impossible to plug into the outlet, so had no light in the room at night. The door had some sketchy repair work (they seem to have closed a hole by nailing a wooden panel). And the coffee machine was missing its lid, and was questionable in terms of being clean. The bathroom was awkward where the faucet was clearly replaced with a non-compatible type and installed in a hacky way (that left a hole on the counter and made faucet off-center relative to the sink). Also there was no soap in the room. The continental breakfast was terrible with only bagel and/or plain muffin as the only options (don't expect peanut butter, jam or waffle). They were also out of coffee at 8am, and I could not get any. Good: The mattresses were on the firm side, which worked good for me. The shower, and hot water were good.
Bodde här 1 natt i mars 2024
Svar från Parveen 2 apr. 2024
We're sorry you were disappointed by the stay & breakfast. We are trying our best to keep the property clean & maintain it. We have taken note of issues pointed out by you and we will take care of these.

10/10 Fantastiskt

peggy a

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Parveen 21 mars 2024
Thank you for staying at Sutter inn Yuba City and we appreciate your business. Hope you will consider staying with us in future.

4/10 Dåligt

Ruth Renden

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Suspicious activity in parking lot.
Bodde här 1 natt i mars 2024
Svar från Parveen 21 mars 2024
We are thankful for pointing out issue/activity in the parking area. We are sorry for that. We will be more careful in future regarding this issue.

6/10 Okej

Jeff

Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Parveen 21 mars 2024
Thank you for taking time to review our property. We are continuously working on making improvements. Any suggestions are welcome.

6/10 Okej

Rolland

Gillade: Personal och service
Loud
Bodde här 3 nätter i februari 2024
Svar från Parveen 4 feb. 2024
We're sorry you were disappointed with some noise. We will apprise our front desk with this issue.We appreciate your feedback. We hope you will be staying with us in future also!

10/10 Fantastiskt

erin

Reste med familj och småbarn, Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Love to stay here when I’m in town. The staff is amazing!
Bodde här 2 nätter i januari 2024
Svar från Parveen 2 feb. 2024
Thank you for staying at Sutter inn Yuba city and we appreciate your business. Hope you will consider staying with us in future.

4/10 Dåligt

Lorna

Bodde här 1 natt i januari 2024
Svar från Parveen 21 mars 2024
Thank you for taking time to review our property. We are continuously working on making improvements. Any suggestions are welcome.

10/10 Fantastiskt

Tiana

Gillade: Renlighet
Its somewhat cheap it should bevits only a 2 star motel. The older man in the morning is rude and will kick you out for no reason
Bodde här 1 natt i januari 2024
Svar från Parveen 1 feb. 2024
Thank you for staying at Sutter inn Yuba city and we appreciate your business.Sorry if there was any inconvenience caused to you during stay.

8/10 Bra

Joy

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Parveen 1 feb. 2024
Thank you for staying at Sutter inn Yuba city and we appreciate your business.

10/10 Fantastiskt

PHYLLIS

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2023
Svar från Parveen 2 jan. 2024
Thanks for your reviews. Hope you will stay with us in future.

10/10 Fantastiskt

Natalie

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i december 2023
Svar från Parveen 27 dec. 2023
Thank you for staying at Sutter inn Yuba city and we appreciate your business.

10/10 Fantastiskt

Lois

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Parveen 21 dec. 2023
Thank you very much for staying at Sutter inn Yuba city and we appreciate your business. Hope you will consider staying with us in Future.

2/10 Väldigt dåligt

James

Affärsresenär
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2023
Svar från Parveen 8 dec. 2023
We're sorry to hear about your disappointment. We are continuously working on making improvements. Any suggestions are welcome.

8/10 Bra

Esther

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i november 2023
Svar från Parveen 30 nov. 2023
Thank you for staying in Sutter inn Yuba city and we appreciate your business.

6/10 Okej

Alexandra

Reste med familj och småbarn
Great price, ok room, there’s breakfast so that’s cool. It’s a 3 story building and it was difficult carrying my toddler and our stuff up and down the 2 flights of stairs.
Bodde här 1 natt i september 2023
Svar från Parveen 30 nov. 2023
Thank you for staying in Sutter inn Yuba city and we appreciate your business.Sorry for the inconvenience caused due no elevator.

8/10 Bra

John

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Parveen 12 nov. 2023
Thank you for staying in Sutter inn Yuba city and we appreciate your business. Hope you will consider staying with us in Future.

6/10 Okej

Carl

Gillade: Renlighet och personal och service
not so restful
First night (Thursday) relatively quiet room on 1st floor close to lobby. "Deluxe" Continental Breakfast consisted of bagel, frozen waffle, toast or cereal - no fruit, no hot entre. 2nd and 3rd nights (Saturday & Sunday mornings) forget about sleeping in past 6:30am - Rooms have minimal sound insulation with bare floors, so every foot-fall, toilet flush, and shower spray from rooms above are amplified. Breakfast selection was even skimpier. Front desk staff was sympathetic, but could do nothing other than suggest moving to a third floor room (no elevator) and none were available on Saturday night.
Bodde här 3 nätter i oktober 2023
Svar från Parveen 1 nov. 2023
We are sorry to hear you were disappointed with breakfast, we are looking for other options, as we get supplies once a week. We will be more careful in future. Hope you will consider staying with us in Future.

4/10 Dåligt

Jason

Bodde här 2 nätter i oktober 2023
Svar från Parveen 1 nov. 2023
We're sorry to see that you had some issues with stay, If you have any specific suggestions you are welcome to do that. Hope you will consider staying with us in future.

2/10 Väldigt dåligt

JOEL, MERCED

Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
At 1:00 am water was leaking in a steady stream from the bathroom above our room and we had to move rooms. The new room had a shower that did not drain, water was leaking from the tub faucet and linens had stains on them
Bodde här 1 natt i oktober 2023
Svar från Parveen 1 nov. 2023
We are sorry for the inconvenience caused to you during stay. We have checked into the water leaking, it was due to reason, as some guest in room above, did not took care while taking bath and spilled water outside tub. We will be working on the issues pointed out by you. Hope you will consider staying with us in Future. We are again sorry for inconvienence.

2/10 Väldigt dåligt

aaron

Bodde här 1 natt i oktober 2023
Svar från Parveen 26 okt. 2023
We're sorry to know about your stay was not up to mark. We are continuously working on making improvements. Any suggestions are welcome.

6/10 Okej

Jose

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i oktober 2023
Svar från Parveen 26 okt. 2023
Thank you for staying in Sutter inn Yuba city and we appreciate your business. Hope you will consider staying with us in Future.

8/10 Bra

Verifierad resenär

Gillade: Renlighet och personal och service
Has potential
The staff was great. The facility itself could use a little work. It has the architectural foundation of a great stay, but needs some repairs. Although we were in a non-smoking room, the whole place smelled like smoke, so it was difficult to sleep. The bathroom lacked a toilet paper holder, so I suppose that's why there was no toilet paper; we had to go back downstairs to ask for some. The phone was also not working. The A/C was an attraction, but we could not use it because it smelled moldy; we ended up opening the window to cool and air out the place, though the bug screen did have a hole in it. Things that we liked: has a pool, has a laundry room, staff is readily available at all times of the day, pet-friendly, vending machine, breakfast is provided, microwave and nicely sized fridge already in the room.
Bodde här 3 nätter i oktober 2023
Svar från Parveen 19 okt. 2023
Thank you for taking time to review our property. We are continuously working on making improvements. We're sorry to hear about that there was no Toilet paper and also there were some other issues faced by you during your stay. We are continuously working on making improvements.

4/10 Dåligt

Mike

Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Elevator inop, room on 3rd floor. Rip in bedspread, holes in walls,floor and headboard with stickers on it. Large burn on nightstand. Bathroom was recently remodeied nice. Hallway carpets stained and dirty. Homeless parked in hotel parking lot, people coming and going all night, noisy!
Bodde här 1 natt i oktober 2023
Svar från Parveen 19 okt. 2023
We're sorry to hear about you were disappointed with stay. We are continuously working on making improvements. we are working on issues pointed out by you.

2/10 Väldigt dåligt

Verifierad resenär

Reste med familjen
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Not clean
The hotel and room are dated. Furniture is dirty with stains. The room smelled like mold and property is not smoke free
Bodde här 1 natt i oktober 2023
Svar från Parveen 17 okt. 2023
We're sorry to hear about you were disappointed with stay. We are continuously working on making improvements. Any suggestions are welcome.

8/10 Bra

Leslie

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
It will look great when the remodel is done.
Bodde här 1 natt i oktober 2023
Svar från Parveen 17 okt. 2023
Thank you for taking time to review our property. We are continuously working on making improvements. Any suggestions are welcome.

4/10 Dåligt

Michele

Reste med sin partner
Gillade: Boendets skick och faciliteter
Gillade inte: Personal och service och bekvämligheter
It had no phone cord whatsoever. The lady at the desk didn’t seem to care at all just shrugged her shoulders. No elevator just harsh stairs wich isn’t horrible just inconvenient. Your had to either slam the door or really shove it closed or the door would stay open. It’s not the best area in town but it’s not the worst it’s by god places a couple discount clothing stores a bale salon. I wouldn’t say I’d never Stay there again but I’d never choose to. Overall Cheap stay cheap play cheap quality.
Bodde här 1 natt i september 2023
Svar från Parveen 11 okt. 2023
We're sorry to hear about your disappointed. We are continuously working on making improvements. We will be looking into the issues pointed out by you.

4/10 Dåligt

Miguel

Bodde här 3 nätter i oktober 2023
Svar från Parveen 1 nov. 2023
We're sorry to see that you had some issues with stay, If you have any specific suggestions you are welcome to do that. Hope you will consider staying with us in future.

2/10 Väldigt dåligt

Amna

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
not good
Bodde här 3 nätter i oktober 2023
Svar från Parveen 8 okt. 2023
We're sorry to hear about your were disappointed. We are continuously working on making improvements. Any suggestions are welcome.

2/10 Väldigt dåligt

Miguel

Bodde här 1 natt i september 2023
Svar från Parveen 2 okt. 2023
We're sorry to hear about your disappointed. We are continuously working on making improvements. Any suggestions are welcome.

10/10 Fantastiskt

Jose

Reste med familjen, Reste med sin partner, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Sutter inn has made a termoundously good turn around being new owners or management the whole team is doing great they have helped our family feel comfortable enough to bring our kids here to stay until we find permanent residence.if your traveling thru or a local needing a place to lay your head this place is terrific .. but take note also there by the policy rules they don't except drama nor loitering it's a place of business and for customers to feel safe and secure as they stay with in the hotel and I'm giving Sutter inn and all there employees a high five on making theses changes to not only benefit residents but also the companys foundation of professionalism
Bodde här 2 nätter i september 2023
Svar från Parveen 2 okt. 2023
Thank you for staying in Sutter inn Yuba city and we appreciate your business. Hope you will consider staying with us in Future.

4/10 Dåligt

Sharla

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Nice staff, but the rooms were dirty, outlets were lose so we couldn’t charge our phones, the walls were dirty, wnd the windows weren’t secured.
Bodde här 1 natt i september 2023
Svar från Parveen 2 okt. 2023
We're sorry to hear about your disappointed. We are continuously working on making improvements and fixing lose outlets, cleaning and make more secure the stay. Any other suggestions are welcome.

2/10 Väldigt dåligt

April

Reste med familjen
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Dont believe what you see
This hotel is a false advertisement, the beds are not plush and comfortable at all the pillows are half the size as shown, they also have bed bugs we saw a live one and a carcass
Bodde här 1 natt i september 2023
Svar från Parveen 24 sep. 2023
We're sorry to hear about your complaint. We get the pest control done regularly & it is twice a month. We take every complaint very seriously. After complaint the room was inspected by our maintenance person and then by two experts from our pest control company but they did not find anything. We always try our best to keep this place pest free and clean . We are again sorry for any inconvenience.

6/10 Okej

shannon

Reste i grupp, Reste med husdjur
Gillade: Personal och service
Staff was very accommodating with our last minute booking .
Bodde här 1 natt i september 2023
Svar från Parveen 24 sep. 2023
Thank you for staying in Sutter inn Yuba city and we appreciate your business. Hope you will consider staying with us in Future.

4/10 Dåligt

Ami

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i augusti 2023
Svar från Parveen 24 sep. 2023
Thank you for staying in Sutter inn Yuba city and we appreciate your business. Let us know if you have any specific issue. Hope you will consider staying with us in Future.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great service! The room is clean .
Bodde här 1 natt i september 2023
Svar från Parveen 21 sep. 2023
Thank you for staying at Sutter inn Yuba city and we appreciate your business. Hope you will consider staying with us in Future also.

10/10 Fantastiskt

Tez

Bodde här 4 nätter i september 2023
Svar från Parveen 19 sep. 2023
Thank you for staying in Sutter inn Yuba city and we appreciate your business. We hope you will be staying with us in future also!

10/10 Fantastiskt

René

Bodde här 2 nätter i september 2023
Svar från Parveen 9 okt. 2023
Thank you for staying in Sutter inn Yuba city and we appreciate your business. Hope you will consider staying with us in Future.

2/10 Väldigt dåligt

Buel

Bodde här 1 natt i september 2023
Svar från Parveen 6 okt. 2023
Thank you for taking time to review our property. We are continuously working on making improvements. Any suggestions are welcome.

8/10 Bra

Trena

Bodde här 2 nätter i september 2023
Svar från Parveen 16 sep. 2023
Thank you for staying in Sutter inn Yuba city and we appreciate your business. Hope you will consider staying with us in Future.

10/10 Fantastiskt

Antonio, Cottage Grove

Bodde här 3 nätter i september 2023
Svar från Parveen 2 okt. 2023
Thank you for staying in Sutter inn Yuba city and we appreciate your business. Hope you will consider staying with us in Future.

2/10 Väldigt dåligt

Sharon

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i september 2023
Svar från Parveen 12 sep. 2023
Thanks for taking the time to review our property. Please let us know if there is any specific issue.

10/10 Fantastiskt

Gustavo

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was nice that there was eating spots at a walking distance.
Bodde här 3 nätter i september 2023
Svar från Parveen 12 sep. 2023
Thank you for staying in Sutter inn Yuba city and we appreciate your business.

10/10 Fantastiskt

Kevin

Gillade: Personal och service
The room was good, service good, only problem is if you bring sombody with you you gotta make sure she had her I.D. definitely a bummer if she aint got it!!
Bodde här 1 natt i september 2023
Svar från Parveen 12 sep. 2023
Thank you for staying in Sutter inn Yuba city and we appreciate your business.

6/10 Okej

mario

Reste i grupp
Room was nice but no shampoo or soap in shower,also I had I had reserve for 3 nites and I had to leave one night early and I got charged for leaving early even I had told them 24 hours advance
Bodde här 3 nätter i september 2023
Svar från Parveen 5 sep. 2023
Dear Mario, We're sorry to hear your disappointment. The room was booked through Expedia with special discount for 3 nights 15%. Normally 3rd party reservations are to be changed through that agency but we at our own level tried our best to help. If any items are required, please let the front desk know and we will be happy to provide the same.