Hi Agnes. It is correct that the manager was not in the reception when you arrived since she was coming back from town, however, the other staff was there and the manager came shortly after your arrival, we apologize about this inconvenient. There is sometimes powercuts in zanzibar and since the water is running with a water pump that needs electricity, it means that when the power is off, there is no water. We understand that this is frustrating but there is not much we can do about the powercuts, we sincerely apologize about this. We wish that you could have come to us about the issue about the wifi then we could have tried to help you with your devices. We apologize about this, it is never our intention to have any guest leaving Greens unsatisfied. We always strive to make all our guests happy, its very important for us. Sincerely Greens team