"⭐️⭐️☆ ☆ ☆ Great location, but poor service and compensation
We stayed 3 nights at Hampton by Hilton Utrecht Central Station during the Solheim Cup. The location is perfect, but the handling of a room defect ruined our experience.
The Positives:
• Unbeatable location: Very close to Utrecht train station, making commuting to the event incredibly easy.
• Mall access: Located inside a shopping mall with great access to shops and dining.
The Negatives:
• Noisy ventilation: Around midnight, the AC started making a loud, disruptive noise.
• No real fix: A technician came but could only fix it by completely disconnecting the AC.
• Poor on-site service: The front desk told us to contact the hotel manager, who wasn't available until after our departure.
The Aftermath:
After multiple emails with the manager regarding compensation for the ruined night, we were offered 10,000 Hilton Honors points. Since a standard room night costs around 100,000 points, this is practically worthless. Offering just one-tenth of a night for a completely sleepless night feels incredibly cheap and lacks proper customer service.
Conclusion: Great geographical advantages, but Hampton by Hilton’s complaint management leaves a lot to be desired."
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