Lobby

Recensioner av Hilton Zurich Airport

4 out of 5
Hilton Zurich Airport
Hohenbuehlstrasse 10, Opfikon

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 336 av 1000 recensioner" "
8 - Bra i betyg. 389 av 1000 recensioner" "
6 - Okej i betyg. 161 av 1000 recensioner" "
4 - Dåligt i betyg. 73 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 41 av 1000 recensioner" "

8,4/10

Renlighet

8,0/10

Personal och service

8,0/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

7,8/10

Hållbarhet

Recensioner

8/10 Bra

Roger

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i februari 2024
Svar från Bastian S. / Front Office & Guest Relations Mgr. 12 feb. 2024
Dear Roger,Thank you for your feedback and rating! We're glad to hear that you had a satisfactory experience during your stay at Hilton Zurich Airport. If there's anything specific we can improve upon to earn that perfect 10, please feel free to let us know. We look forward to welcoming you back soon!Best regards,

8/10 Bra

Terje

Bodde här 1 natt i juli 2022
Svar från Bastian S. / FOM 14 juli 2022
Dear Terje, thank you very much for sharing your feedback with us. I am happy to see that you had a good time staying at our hotel. Best regards

4/10 Dåligt

Reza

Bodde här 1 natt i mars 2022
Svar från Bastian S. / Front Desk Manager 5 mars 2022
Dear Reza thank you very much for sharing your feedback with us. I regret to see that we have not been able to fully meet your expectations and I would like to apologize for all inconveniences caused. We would love to welcome you back anytime! Have a great weekend! Best regards

8/10 Bra

CHRISTER

Affärsresenär
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i november 2021
Svar från Mark V. / Manager 11 nov. 2021
Dear Christer Thank you very much for choosing the Hilton Zurich Airport and for the positive rating! We are looking forward to welcome you the next time. Best regards Mark V. / Manager

6/10 Okej

Michael

Affärsresenär
Gillade inte: Boendets skick och faciliteter
Easy access from the airport to the hotel by shuttle service free of charge. The staff in the reception at arrival was newly employed and not fully up to speed. The hotel was extremely close to the airport but also placed very closed to the highway. The overall impression is that the location is much better than the standard/finish of the hotel. Hilton gets the job done without any lasting impressions.
Bodde här 1 natt i oktober 2021
Svar från Mark V. / Manager 19 okt. 2021
Dear Michael Thank you very much for your visit and the provided review. I hope you consider staying with us in the future to proof you our true Hilton hospitality. Best regards Mark V. / Manager

8/10 Bra

Michael

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2020
Svar från Bastian S. / Front Desk Manager 17 okt. 2020
Dear Michael, thank you very much for sharing your review with us. It is of great pleasure to see that you had a good time staying at our property. We would love to see you around again soon. Have a great day! Best regards Bastian S.

4/10 Dåligt

Marcus

Reste i grupp
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Dålig service
Sängen var trasig och det fanns inget riktigt täcke utan endast en filt
Bodde här 1 natt i februari 2020
Svar från Mark V. 19 feb. 2020
Dear Marcus Thank you very much for your visit and the provided review! Our main goal is to exceed guest expectations and I am very sorry that we were not able to meet yours. I hope you consider staying with us in the future to proof you our true Hilton hospitality. Best regards Mark V.

10/10 Fantastiskt

Annamaria

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2019
Svar från Bastian S. / Asst. Front Office Manager 21 nov. 2019
Dear Annamaria, thank you very much for sharing your positive feedback with us. I am delighted to see that you had a pleasant time at the Hilton Zurich Airport and would love to welcome you back many times. Best regards, Bastian S. / Asst. Front Office Manager

8/10 Bra

Maria

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i april 2019
Svar från Mark V. / Front Office Manager 30 apr. 2019
Dear Maria Thank you very much for your visit and the positive rating! The entire team of the Hilton Zurich Airport is looking forward to welcome you the next time. Best regards Mark V.

6/10 Okej

Elias

Bodde här 1 natt i januari 2019
Svar från Bastian S. / Asst. Front Office Manager 26 jan. 2019
Dear Elias, thank you very much for sharing your rating with us. I do appreciate your feedback and I would be very happy to see you around again soon. Best regards, Bastian S. / Asst. Front Office Manager

10/10 Fantastiskt

Verifierad resenär

Vackert hotel och strålande service
Bodde här 1 natt i november 2018
Svar från Mark V. / Front Office Manager 29 nov. 2018
Dear valued guest Thank you very much for choosing the Hilton Zurich Airport and for the positive 5 star review! Great that you had such a beautiful time with us. We are looking forward to welcome you the next time. Best regards Mark V.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Svar från Mark V. / Front Office Manager 12 apr. 2018
Dear valued guest Thank you very much for your visit and the positive rating! The entire team of the Hilton Zurich Airport is looking forward to welcome you the next time. Best regards Mark V.

8/10 Bra

Lars

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perfekt
Mitt favorit flygplats hotell i Europa, bra mat, bra bar
Svar från Mark V. / Front Office Manager 28 mars 2018
Dear Lars Thank you very much for your stay and your positive rating and review! The entire team of the Hilton Zurich Airport is looking forward to welcome you the next time. Best regards Mark V.

8/10 Bra

Per Gustaf

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i mars 2018
Svar från Mark V. / Front Office Manager 5 mars 2018
Dear Per Gustaf Thank you very much for your visit and the positive rating! The entire team of the Hilton Zurich Airport is looking forward to welcome you the next time. Best regards Mark V.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2018
Svar från Mark V. 8 feb. 2018
Dear valued Guest Thank you very much for your stay and the positive rating! The entire team of the Hilton Zurich Airport is looking forward to welcome you the next time. Best regards Mark V.

8/10 Bra

david

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2017
Dear david Thank you very much for your visit and the positive rating! The entire team is looking forward to welcome you the next time. Best regards Mark V.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good service and food
The service and food was great. Nice room.
Svar från General Manager 20 mars 2017
Dear Guest, thank you very much for your stay at our Hilton Zurich Airport and your comment on Hotels.com. We are delighted that you generally enjoyed your stay and hope to have the pleasure of welcoming you back again soon.

6/10 Okej

Ulrika, Uppsala

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
5 minuter från flygplatsen
Nära och bra till flygplatsen. Vi tog deras gratisbuss dit och tillbaka, vilket fungerade utmärkt. Dock var det svårt att hitta till busshållplatsen på flygplatsen - inga skyltar inne i byggnaden som vi kunde se. Rummet var ok - badrummet i lite äldre skick (inte 4-stjärnigt), men det var tyst och hade sköna sängar.
Svar från Michael 10 okt. 2015
Dear Ulrika, Thank you very much for your stay and for having taken the time to let us have your valuable feedback on Hotels.com We are delighted that you had a good experience overall. However, we regret the inconveniences regarding the location of our shuttle bus stop at the airport. This is caused by the temporary construction work of the airport authorities and we unfortunately have no influence on their signage procedures during construction. We are sorry for the hassle you had to encounter and will forward your comment to the Zurich Airport authorities. We hope to have the pleasure of welcoming you back again soon. Kind regards, Patrick Bonnaure, General Manager

6/10 Okej

Tommy, stockholm

Gillade: Renlighet, personal och service och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
Hilton Zurich
Ljudstört från vägen

6/10 Okej

Peter, Strängnäs

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Expensive WiFI
OK overnight stay before catching an early flight. Very strange to be charged 25 SFR for Internet given the price for the accomodation
Svar från Michael 16 maj 2015
Dear Peter, Thank you very much for your stay at the Hilton Zurich Airport and your comment on hotels.com. We are delighted that you generally enjoyed your stay . However, we regret your disappointment concerning the internet charge which is in line with other hotels in the area of Zurich. We do offer free high-speed internet for all our guests in all our public areas and free high-speed in-room internet for our HHonors Gold and Diamond members. We are sorry if this was not or not correctly explained to you. We hope to have the pleasure of welcoming you back again soon to the Hilton Zurich Airport. Best regards, Michael Reinhardt, General Manager

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

8/10 Bra

Verifierad resenär

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet

8/10 Bra

Peter

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

8/10 Bra

Jenny, Linköping

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra och generös frukost. Bekvämt med gratis shuttle till och från flygplatsen

2/10 Väldigt dåligt

Sales director

Gillade inte: Boendets skick och faciliteter
A poor experience
The Hilton airport shuttle stops at 23.00 so if you arrive later your are in pro blem and I had to wait 40 minutes for a taxi and I was watching all the other airport hotel shuttle busses passing by.......My room had no remote control for the television but the service came with it very fast. Then the door to the bath room locked it self and I could not get into the bath room !Service came again fast and repaired and said that this happends sometimes ??!!I did not close that door any more and especially not when i was inside !

8/10 Bra

Peter, Helsingborg

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Lyxigt flygplatshotell
Härliga sängar och gym

10/10 Fantastiskt

David, Umeå

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra flygplatshotell
Ett Hilton-hotell med det man kan förvänta sig. Bra och rena rum och sköna sängar samt ett fräscht badrum. Det fanns också ett gym som var helt ok och en fin spa-avdelning. Hann inte äta frukost, så den kan jag inte säga något om.

8/10 Bra

Verifierad resenär

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet

8/10 Bra

Affärsresenär, Sverige

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra övernattningshotell vid flygplatsen
Generellt sett ett bra hotell för den som söker ett boende nära flygplatsen. Fina rum och en bra frukostbuffe höjde intrycket. Som en extra bouns kan nämnas uppgraderingen till Exectuive Room utan extra kostnad.

8/10 Bra

Verifierad resenär

Gillade: Renlighet och rummets bekvämlighet
Bra läge nära flygplatsen.
Lite dålig koll på att jag har guldkort.. Måste överbevisa frukostmatsalspersonal.

10/10 Fantastiskt

Veikko

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Väldigt bra service
Mycket bra hotell, Bra service väldigt trevlig personal. Lite dyrt att äta och dricka på hotellet. Det enda negativa var att sängarna var hårda. Långt till centrum.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och rummets bekvämlighet

8/10 Bra

Börje, Linghed

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Uteservering
Upptäckte att de installerat en uteservering som var välbesatt. Tidigare år har den saknats och vi har klagat på det. Nu fanns den där, Bra!

4/10 Dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter

8/10 Bra

Charles

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Bastian S. / Fom 20 maj 2024
Dear Charles,Thank you for taking the time to share your feedback regarding your recent stay at Hilton Zurich Airport. We are pleased to hear that you had a positive experience and rated us 4 out of 5.Your feedback is valuable to us as we continuously strive to improve our services. If you have any additional comments or suggestions, please do not hesitate to let us know.We look forward to welcoming you back in the future.Best regards,

10/10 Fantastiskt

Sweta

Gillade: Renlighet och boendets skick och faciliteter
Very near and easy to reach
Bodde här 1 natt i maj 2024
Svar från Bastian S. / FOM 14 maj 2024
Dear Sweta,Thank you for taking the time to share your feedback regarding your recent stay at Hilton Zurich Airport.We are pleased to hear that you found our location to be very convenient and easily accessible. Ensuring our guests have a comfortable and convenient stay is our top priority, and we are delighted that we met your expectations in this regard.We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,

10/10 Fantastiskt

Joshua

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Bastian S. / FOM 15 apr. 2024
Thank you, Joshua, for your outstanding review! We're delighted to hear that your experience at Hilton Zurich Airport met your expectations and earned a perfect score. Your satisfaction is our top priority, and we look forward to welcoming you back for another exceptional stay in the future.

10/10 Fantastiskt

David

Bodde här 1 natt i april 2024
Svar från Bastian S. / FOM 29 apr. 2024
Dear David,Thank you for taking the time to share your feedback regarding your recent stay at Hilton Zurich Airport. We are delighted to hear that you had an exceptional experience with us, and we appreciate your perfect rating.Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations during your visit. We strive to provide our guests with memorable stays, and it is rewarding to know that we succeeded in delivering a positive experience for you.We value your feedback and hope to have the pleasure of welcoming you back to Hilton Zurich Airport in the near future.Warm regards,

10/10 Fantastiskt

Theron, Goodyear

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
FREE bus, train, airport rides to Zurich town & airport.
Bodde här 1 natt i mars 2024
Svar från Bastian S. / FOM 20 mars 2024
Dear Theron,Thank you for taking the time to provide us with your valuable feedback regarding your recent stay at Hilton Zurich Airport. We are delighted to hear that you appreciated our complimentary transportation services to Zurich town and the airport.At Hilton Zurich Airport, we strive to provide exceptional service and convenience to our guests, and we are pleased to learn that our complimentary bus, train, and airport rides contributed positively to your overall experience.Your feedback serves as encouragement for us to continue delivering excellent service to all our guests. We look forward to welcoming you back for another enjoyable stay in the near future.Warm regards,

10/10 Fantastiskt

Raymond

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very accommodating staff…excellent food …nice hotel
Bodde här 1 natt i februari 2024
Svar från Bastian S. / Front Office & Guest Relations Mgr. 4 mars 2024
Dear Raymond,Thank you for taking the time to share your positive feedback regarding your recent stay at Hilton Zurich Airport. We are delighted to hear that you found our staff accommodating, enjoyed the excellent food, and appreciated our hotel's ambiance.Your kind words serve as encouragement to our team as we strive to provide exceptional service to all our guests. We look forward to welcoming you back for another enjoyable experience in the near future.Warm regards,

8/10 Bra

Richard

Bodde här 1 natt i februari 2024
Svar från Bastian S. / FOM 21 mars 2024
Dear Richard,Thank you for taking the time to provide feedback on your recent stay at Hilton Zurich Airport. We appreciate your review and are delighted to hear that you had a positive experience overall, reflected in your 4 out of 5 points rating.Your feedback is invaluable to us as we continually strive to enhance our guests' experiences. Should you have any further comments or suggestions, please feel free to share them with us.We look forward to welcoming you back to Hilton Zurich Airport in the near future.Best regards,

10/10 Fantastiskt

Richard

Bodde här 1 natt i februari 2024
Svar från Bastian S. / FOM 21 mars 2024
Dear Richard,Thank you for taking the time to share your feedback on your recent stay at Hilton Zurich Airport. We are thrilled to learn that you had an excellent experience, reflected in your 5 out of 5 points rating.Your kind words mean a lot to us and serve as motivation for our team to continue delivering exceptional service. We hope to have the pleasure of welcoming you back for another memorable stay in the near future.Best regards,

8/10 Bra

Kevin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Amit 4 feb. 2024
Dear Kevin,Thank you for your feedback regarding your last stay with us.We are delighted to see that your overall experiene with us was an enjoyable one. We look forward to welcoming you back for another memorable experience,Best regards,Amit B.ManagerHilton Zurich Airport

4/10 Dåligt

Alisher

Reste med familj och småbarn, Reste med familjen
Gillade inte: Renlighet, personal och service och bekvämligheter
Stayed here for a couple of days earlier this month. Service was terrible, no courtesy towards customers, stuff aren’t professional (except employees who worked at the bar, they were great). Tried calling room service, room dining and front desk on different occasions, never once my calls were answered during this stay. Wouldn’t recommend this property at all.
Bodde här 3 nätter i januari 2024
Svar från Bastian S. / FOM 25 jan. 2024
Dear Alisher,Thank you for sharing your experience, and we sincerely apologize for the issues you encountered during your stay. We appreciate your recognition of the positive service at the bar and understand your frustration with the lack of responsiveness elsewhere.Rest assured, we take your feedback seriously and will address the service lapses with our team to improve our overall guest experience. We apologize for any inconvenience caused and appreciate your honesty.If you reconsider in the future, we'd love the opportunity to welcome you back and provide a much-improved experience.Best regards,

6/10 Okej

Selçuk

Reste med familjen
Gillade inte: Renlighet
Böse Überraschung!
Fotos in der Webseite täuschen. Das Badezimmer ist so klein dass man sich nicht zu zweit aufhalten kann. Sie müssen erst die Türe zumachen um an die Toilettenschüssel heran zu kommen. So eng is das! Beim Frühstücken hatten wir mehrfach unsauberes Geschirr. An der Kaffeemaschine habe ich eine Tasse gegriffen dass unübersehbar dreckig war mit getrockneter Kakaomasse. Anscheinend wird das Geschirr unkontrolliert aus der Maschnie direkt herausgegeben. Für den offenen Parkplatz werden 35 CHF täglich gefordert. Bei dem Namen Hilton erwartet man einen höheren Anspruch auf Dienstleistung. Für mich nicht empfehlenswert!
Bodde här 3 nätter i december 2023
Svar från Bastian S. / Front Office & Guest Relations Mgr. 9 jan. 2024
Sehr geehrter SelcukHerzlichen Dank für Ihre Bewertung. Ich bedaure ausserordentlich, dass wir Sie während Ihres Besuches nicht vollumfänglich zufriedenstellen konnten. Insbesondere die geschilderten Punkte aus unserem Restaurant werte ich als sehr negativ und danke Ihnen daher umso mehr, dass Sie Ihr Feedback mit uns geteilt haben. Dieses werden wir entsprechend an unser Küchen- und Restaurantteam weiterleiten, sodass wir ähnliche Vorkommnisse vermeiden können. Ich verstehe, dass Ihnen der Parktarif von CHF 35.00 als zu hoch vorkam, möchte Ihnen aber versichern, dass dieser an der Zürcher Flughafenregion angepasst ist und dem regulären Durchschnitt entspricht.Wir würden uns freuen, Sie in Kürze wieder bei uns begrüssen zu dürfen, um das Vertrauen in unser Haus als auch in unsere Marke wiederherstellen zu können.Mit besten Grüssen

10/10 Fantastiskt

Detra

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i januari 2024
Svar från Bastian S. / Front Office & Guest Relations Mgr. 9 jan. 2024
Dear Detra,thank you very much for sharing your feedback with us. I am delighted to see that you had a great time staying at Hilton Zurich Airport.Best regards

8/10 Bra

Eric

Reste med familjen
Gillade: Renlighet och personal och service
Difficulty to find food nearby hotel
Bodde här 1 natt i december 2023
Svar från Bastian S. / Front Office & Guest Relations Mgr. 8 jan. 2024
Dear Eric,Thank you for sharing your feedback. We understand the challenge and are exploring ways to enhance the dining options in the vicinity for our guests' convenience.Warm regards,

4/10 Dåligt

Craig

Reste i grupp
Gillade: Renlighet och rummets bekvämlighet
Gillade inte: Personal och service
Not the hotel for an airport transfer.
Some of the rooms (mine) are a very long walk from the lobby, past conference rooms being set up for a Christmas party. Room had missing light bulb and stopper in sink wasn't attached properly. When we went to the restaurant to get dinner we were asked if we had a reservation, something I have never heard of at an airport hotel. We were seated however after a few moments. Another pair were turned away it seemed and it was never even half full. The shuttle costs 6chf to leave the hotel so you are kind of trapped. Please note if the shuttle is full you just have to wait and fight to be first in line for the next one. They will refund your ticket price and call a cab for you but that is at your own expense.
Bodde här 1 natt i december 2023
Svar från Bastian S. / Front Office & Guest Relations Mgr. 12 dec. 2023
Dear Craig,Thank you for sharing your recent experience at Hilton Zurich Airport. I want to extend my sincerest apologies for the inconveniences you faced during your stay. Your feedback is incredibly valuable in helping us address these issues and improve our services.I'm sorry to hear about the distance of your room from the lobby, the maintenance issues you encountered, and the confusion at our restaurant. Providing a seamless and comfortable experience for our guests is our top priority, and it's clear we fell short of that during your visit.Regarding the shuttle service and associated costs, I understand the frustration caused by the waiting times and additional expenses. We are continuously working to improve our shuttle service to ensure it's more efficient and convenient for our guests.Rest assured, I've shared your feedback with our teams to address these concerns promptly and prevent similar occurrences in the future. Your comfort and satisfaction are of utmost importance to us.Thank you for your understanding, and we hope to have the opportunity to welcome you back for a much-improved experience.Warm regards,

6/10 Okej

John

Affärsresenär
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Hidden charges
I stay in hotels regularly and it’s the only place that’s charged for in room bottled water. In the small print as well. Greed!
Bodde här 4 nätter i december 2023
Svar från Bastian S. / Front Office & Guest Relations Mgr 12 dec. 2023
Thank you for choosing Hilton Zurich Airport for your recent stay, and for taking the time to share your feedback. I regret to hear that the in-room bottled water charge left you feeling disappointed.At Hilton, we strive to ensure our guests have a comfortable and enjoyable stay, and I apologize for any inconvenience caused by the policy regarding bottled water. I'd like to clarify that according to Hilton Brand Standards, bottled water is complimentary for all Hilton Honors Silver, Gold, and Diamond Members as part of their membership benefits.Your feedback is important to us, and it helps us understand areas where we can enhance our guest experience. We continuously review our policies to ensure they align with our guests' needs and expectations.Thank you once again for your valuable feedback.Warm regards,