Spahotell i Accra

“Staying just for one night, we were disappointed the room was not ready at check-in time, even though we messaged the day before with our arrival time. Despite that, our suite lacked paper towels and soap, and had bad water stains on the bedroom ceiling. Also disappointing is that the restaurant has closed for lunch/dinner; but Expedia’s profile did not reflect the closure for remodeling. We invited an outside guest for breakfast; but they charged GHS400 just for toast, jam, tea, and fruit. ”

“Customers service very poor apart from the housekeeping, it was fully booked at the breakfast room and very few staff to attend to customers. As a 5star hotel they need to modernize their rooms. The only thing I loved most was the beach. For me Serena in Goma is still the number one customers service/ modern hotel in Africa/Europe no matter you are female traveling alone or with family”