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Recensioner av at Waterfront Whitsunday Retreat

4 out of 5
at Waterfront Whitsunday Retreat
438 Shute Harbour Road, Airlie Beach, QLD

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 91 av 205 recensioner" "
8 - Bra i betyg. 62 av 205 recensioner" "
6 - Okej i betyg. 30 av 205 recensioner" "
4 - Dåligt i betyg. 11 av 205 recensioner" "
2 - Väldigt dåligt i betyg. 11 av 205 recensioner" "

8,2/10

Renlighet

8,2/10

Personal och service

7,4/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

7,4/10

Hållbarhet

Recensioner

8/10 Bra

Kenneth

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2020
Svar från Guest Service Team 9 feb. 2020
Thank you for your review. We are thrilled you had a great stay.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

8/10 Bra

Anders, Sverige

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good location at a nice, clean hotel
The room was large, clean and had good facilities. The small pool is great for a morning or late after noon swin after a day with activities. Walking distance in to the town centre, but some bikes for loan could be a good idea.

2/10 Väldigt dåligt

YUSHI

Affärsresenär
Gillade inte: Renlighet och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Sarah | Guest Experience at the atHotelgroup. 31 dec. 2023
Hello Yushi, thank you for rating our property you didn't even stay at. We are sorry you missed your boat and couldn't enjoy our fabulous room, location and service. I'm assuming the third party you booked through refused you a refund for not showing up to a room you booked. Please rate their service a "Terrible" 2, not us as you didn't get as far as our driveway. Happy New year.

10/10 Fantastiskt

Ninette

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
Absolutely stunning and close to everything.
Bodde här 1 natt i december 2023
Svar från Sarah | Guest Experience at the atHotelgroup. 18 dec. 2023
Thank you for your 5 out of 5 rating. We appreciate it. Please contact us directly should you wish to return to the Whitsundays.

10/10 Fantastiskt

Brendan

Gillade: Renlighet och boendets skick och faciliteter
Private, well-maintained boutique accommodation.
Bodde här 2 nätter i november 2023
Svar från Sarah | Guest Experience at the atHotelgroup. 18 dec. 2023
Thank you for your 5 out of 5 rating. We appreciate it. Please contact us directly should you wish to return to the Whitsundays.

2/10 Väldigt dåligt

Jason

Reste med sin partner
Gillade inte: Bekvämligheter
Overpriced $150 to $180 a night, maximum, furnishings are old and tired. Only good was spacious.
Bodde här 1 natt i november 2023
Svar från Brenda/Assistant Guest Services Manager 22 nov. 2023
Hi Jason, We are sorry the room did not meet your expectations. We are working on updating the furnishings but we are glad you enjoyed the ocean views from the jacuzzi on the balcony and the spaciousness of the room. Thankyou for leaving a review.

10/10 Fantastiskt

Paul

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Brenda and Tina were friendly and super helpful. Close proximity to port of Airlie and all the local shops, food, activities. Wonderful, easy experience. Would definitely come back. Thank you!
Bodde här 3 nätter i november 2023
Svar från Brenda/Assistant Guest Services Manager 19 nov. 2023
Thanks Paul for leaving such a great review. I will let Tina know that you appreciated her help and friendliness. We hope that you can come and stay again.

10/10 Fantastiskt

Karin

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Es ist ein traumhaftes Apartment. Es ist alles da, was man benötigt. Der Ausblick vom Balkon ist fantastisch. Die Stadt ist zu Fuss wunderbar zu erreichen. Dort befinden sich eine Reihe von guten Restaurants und auch Bars.
Bodde här 2 nätter i oktober 2023
Svar från Sarah | Guest Experience at the atHotelgroup.com 26 okt. 2023
Vielen Dank für Ihr positives Feedback. Ich freue mich sehr zu lesen, dass Sie Ihren Aufenthalt bei uns hier in den Whitsundays genossen haben.

10/10 Fantastiskt

Terence

Bodde här 2 nätter i september 2023
Svar från Brenda/Guest Services 8 sep. 2023
Hi Terrence, Thankyou for the excellent review. We hope you can return and stay again.

10/10 Fantastiskt

Pauline

Gillade: Renlighet och rummets bekvämlighet
Very happy helpful staff. Such a beautiful room and very clean. Comfortable bed. Highly recommend staying here. Great location
Bodde här 2 nätter i augusti 2023
Svar från Sarah | Guest Experience at the atHotelgroup. 19 aug. 2023
Thank you, Pauline for the 10 out of 10. I will pass on your kind words to the team at WWR. Kindest regards.

10/10 Fantastiskt

Terrence, Carseldine

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Nice hotel and in great condition close to everything
Bodde här 5 nätter i juli 2023
Svar från Sarah | Guest Experience 17 juli 2023
We hope to welcome you back. Safe travels home. The WWR team.

10/10 Fantastiskt

Scott

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Overall quality was excellent we were also able to upgrade to the penthouse
Bodde här 3 nätter i juni 2023
Svar från Sarah | Guest Experience 26 juni 2023
Thank you, Scott. We hope to welcome you back the next time the two of you need a quick break again. Safe travels home, WWR team.

10/10 Fantastiskt

John

Bodde här 2 nätter i juni 2023
Svar från Sarah | Guest Experience 17 juli 2023
Thank you, John. Safe travels home. Kind regards, The WWR team

10/10 Fantastiskt

Jeannie

Gillade: Renlighet och rummets bekvämlighet
Awesome stay beautiful location.
Best find on our month in Australia.
Bodde här 2 nätter i april 2023
Svar från Sarah | Guest Experience 13 maj 2023
We wish you the safest of travels. And hope to welcome you again in the future.

10/10 Fantastiskt

John, Santa Fe

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Liked everything about The Waterfront: pool, apartment, staff, location, view, bed. I would book this property again in a heartbeak. Brenda & Sarah were a bib help booking tours also. Thanks!
Bodde här 4 nätter i april 2023
Svar från Sarah | Guest Experience 8 maj 2023
Thanks John, Brenda and I were keen to find out how your day on Camira went. Feel free to email us picture. May the rest of your drive along the coast be just as fabulous.

8/10 Bra

Levi

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Great size room, plenty of space for two people to spread their belongings out and relax. Big tv. Great kitchen space with everything you need. Spa bath on balcony is a great touch. 5 minute walk to main stress. only let down for the room was quality of mattress, wasn’t the worst mattress but definitely due for an upgrade.
Bodde här 3 nätter i april 2023
Svar från Sarah | Guest Experience 8 maj 2023
Your feedback has been passed onto the owners. Thank you, Levi. Safe travels home.

10/10 Fantastiskt

Georgette

Reste i grupp
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
We had a lovely and comfortable stay here, would recommend:) thanks
Bodde här 1 natt i april 2023
Svar från Sarah | Guest Experience 8 maj 2023
Thank you, Georgette, we hope to welcome you back in the future.

10/10 Fantastiskt

Janely

Gillade: Renlighet och boendets skick och faciliteter
Had a great stay, comfy, relaxing space and conveniently close to everything
Bodde här 2 nätter i mars 2023
Svar från Sarah and The Waterfront Team 19 mars 2023
It was pleasure hosting the two of you. Hoping you can come longer? Safe travels.

10/10 Fantastiskt

Joshua

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
My partner and I loved our stay here! Our room was amazing
Bodde här 3 nätter i januari 2023
Svar från Guest Services Team 12 feb. 2023
Hi Joshua, Thanks for the great review. We hope to see you again.

6/10 Okej

Robin

Reste med familjen
Gillade: Bekvämligheter
Staff were friendly and location was great but the price paid was too expensive for the unit.
Svar från Guest Services Team 28 feb. 2023
Thank you for taking the time to leave us feedback. It's always appreciated.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet och rummets bekvämlighet
Room was larger than expected with an out door spa ground level, really nice pools with mountain views.
Bodde här 1 natt i oktober 2022
Svar från Guest Services Team 16 okt. 2022
Thanks for the great review. we are glad you enjoyed your stay.

10/10 Fantastiskt

Raymond

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Excellent stay at this beautiful property, easy check in also great service from the property host. Highly recommend this place to anyone. 😁👍
Bodde här 1 natt i september 2022
Svar från Guest Services 16 okt. 2022
Thankyou Raymond for your lovely review. We hope to see you again.

10/10 Fantastiskt

Sarah Michelle

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Thank you for having us! Great location and pool is awesome
Bodde här 1 natt i september 2022
Svar från Guest Services Team 16 okt. 2022
Hi Sarah, Thankyou for the great review. We hope you choose to stay with us again next time youre in Airlie.

2/10 Väldigt dåligt

Alan

Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Terrible, $300 a night for a room that had a thick coating of dust on every surface, and is well overdue for renovation or even basic maintenance. Our bathroom sink drain had its own life forms growing due to lack of sanitary care, along with black scum stains in the toilet, floors showing signs of black mould forming in areas as well as a shower that had been poorly repaired with a second floor that was spongey and oozed mould and unpleasantries during showering. We planned to cook in our room, but was left watching the butter set in the pan due to lack of function from the stove. Advertised with a spa, one of the jets fell out on first use, lucky we are DIY minded and re secured it. Bed time was the equivalent of inhaling a mouth full of dryer lint due to the poorly cleaned bedding, with a nice view of it drifting into the air under the modern LED lamps. The quality standards advertised for this hotel are definitely not being followed and even after cutting our holiday short by 3 nights, no longer being able to tolerate dust allergies and health concerns from the state of the bathroom, the discounted price we were eventually offered from our complaint to staff was still robbery for the state of accommodation provided. DO NOT STAY HERE!
Bodde här 7 nätter i juni 2022

2/10 Väldigt dåligt

James

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Positives. Nice view, helpful maintenance man and a less than ten-minute walk to the shops and eateries. Negatives. Not on the Waterfront. Dirty, poorly maintained what seemed to be since 1960’s. Site manager not on site and whinged she was overworked and that was reason (and covid) why she could not get staff to clean and change bedding and towels. Beds and towels were only changed twice, and fresh towels brought up by the maintenance man once. No room cleaning, Curtain clips missing, Lounge TV close to the ceiling and uncomfortable to watch. Extreme and constant road noise and no balcony blinds to shade the Eastern sunrise. Balcony spa full of debris, not working and no instructions. Master bedroom had walk in No-robes. There was a chest of drawers and nowhere to hang garments. The maintenance man helpfully made a hanging rail using two milk crates, planks of wood and a top rail. We used that for the 5 days.
Bodde här 5 nätter i april 2022

4/10 Dåligt

Ingmar

Gillade inte: Boendets skick och faciliteter
Leaking aircon, leaking toilet
Bodde här 1 natt i december 2021

8/10 Bra

Michele

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Property wasn’t far from the Main Street , so a very easy walk . Property is a bit out dated but very comfortable to stay .
Bodde här 1 natt i oktober 2021
Svar från Jeff Aquilina - Managing Director 31 okt. 2021
Dear Michele, Thank you for your 4 out of 5 review, the team and I are so pleased you enjoyed your stay. Lovely to read you enjoyed our superb location. Hope you can visit us again.

10/10 Fantastiskt

John

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The noisy prick above us and his cigarette ash all over the pool deck in front of us
Bodde här 2 nätter i augusti 2021

2/10 Väldigt dåligt

Rae

Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Old, musty, dirty, poorly maintained. The last place you'd want to hang out. Air conditioner was broken, blinds wouldn't close, sheets didn't fit properly on the bed, no pods for the coffee machine. Electrical cables were all over the place and powerboards were overloaded. Would not recommend this hotel
Bodde här 2 nätter i juli 2021

4/10 Dåligt

Tom

Reste med sin partner
Gillade inte: Renlighet och bekvämligheter
The location was good small walk across the street to coffee club . The bed was also good, and lovely service. But the bathroom floors and alot of wear and tear, to the point we didn’t feel comfortable. Personally wouldn’t stay again but each time their own .
Bodde här 1 natt i augusti 2021

6/10 Okej

Verifierad resenär

Reste med sin partner
Gillade inte: Boendets skick och faciliteter
Ground floor apartment balconies are not private and open directly on to pool area. Cleanliness was average and everything quite run down however the Manager acknowledged the issues and advised they were working on restoring it. Bed was comfortable.
Bodde här 2 nätter i juli 2021

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet och rummets bekvämlighet
Bodde här 3 nätter i december 2020
Svar från Guest Service Team 26 mars 2021
Thank you for your review. We are thrilled you had a great stay.

6/10 Okej

Verifierad resenär

Gillade: Rummets bekvämlighet
Location and Spa. THAT IS ALL
Great location. Room quite dated for price. Cleaning needs to be stepped up in bathroom and public areas. No Austar remote, vertical blind had missing panel which was on chair. Dont think staff remembered to put back up, so i did, and it stayed there. Glass basin in bathroom really needs further attention, with cleaning. As it has many stains that doesnt look to appealing and quiet gross really. Rest of room was ok.
Bodde här 2 nätter i januari 2021
Svar från Guest Service Team 26 mars 2021
We appreciate your feedback and will be addressing the issues you had with our housekeeping team.

6/10 Okej

Simone

Gillade: Rummets bekvämlighet
Airlie Beach stay
We made the mistake of thinking this was an apartment but it was a suite- one big room and bathroom so it was smaller than expected. Bed and armchair were very comfortable, location was convenient and it was a bonus to have washer and dryer. We were on ground floor so it was great to step out to pool which we were lucky to have to ourselves. Being only one of four suites in the complex was great if you want privacy. Room definitely wasn’t luxury as it felt cluttered with old style speakers for outdated iPod and mobile phones on bedside table. Nowhere to put personal belongings as no drawers in bedside tables. Shelf above the television displayed unsightly cords and devices such as old game consoles, DVD player etc. Suite didn’t have Foxtel or hairdryer as advertised. Television batteries on remote were flat. The room smelt of cigarettes and the outdoor area needed a good clean. With a few simple updates, this suite could definitely be improved. Check in and out process was easy with friendly staff.
Bodde här 3 nätter i januari 2021
Svar från Guest Service Team 11 jan. 2021
Thank you for your review and we appreciate your feedback. We will be addressing the issues you have bought to our attention.

4/10 Dåligt

Mike, Helensvale Qld

Reste med sin partner
Gillade inte: Renlighet och bekvämligheter
Spa bath had hairs inside - no hygienically cleaned sticker either present, cigarette butts on balcony, sliding door to balcony didn’t lock, shower screen door didn’t shut, water everywhere in bathroom and limited hot water in shower. Shower hot water lasted 2 minutes then goes cold, flow of water very poor. Had to run hot water in kitchen sink to maintain hot water in shower, otherwise it goes cold. Called to complain, maintenance man sent, but couldn’t fix. We had to put up with this. This is not a cheap place to stay and expected better. This resort has no on site staff, other than part time cleaner. Managed by sister resort next door. In need of some general maintenance and TLC. Other than that, outdoor pool was great, location great, bed was extremely comfortable.
Bodde här 2 nätter i november 2020

8/10 Bra

Dena

Gillade: Renlighet och rummets bekvämlighet
Transit stay 2 nights
Great location walking distance to shops & restaurants. Room was a great size will full size fridge & kitchen utensils. Bed was comfortable. There is no water pressure in the shower & it took about 45mins plus to fill the spa up. Overall nice stay
Bodde här 2 nätter i augusti 2020
Svar från Guest Service Team 9 sep. 2020
Thank you for your review. We are thrilled you had a great stay.

4/10 Dåligt

Wayne, Toowoomba

Great location and staff but run down and very tired. Fridge broken, rain shower does not work, balcony door does not lock, toilet seat not attached, toaster only toasts on one side, lounge falling apart. Needs a full refurbishment and given the amount of property this group manages should not be an issue. Maybe a management change is required?
Bodde här 7 nätter i augusti 2020
Svar från Guest Service Team 24 aug. 2020
Dear Wayne, I am sorry you weren't happy with your accommodation. We take these issues seriously and will be addressing them immediately. We could have resolved some issues while you were still here.

6/10 Okej

Verifierad resenär

Reste med sin partner
Gillade inte: Renlighet och bekvämligheter
The spa on balcony. Rest needs up dating and the picture on website needs to be upgraded as they have pics of the penthouse for the spa room. Spa room had no view like the picture on the web site. 4/10
Bodde här 3 nätter i juli 2020
Svar från Guest Service Team 15 juli 2020
Thank you for your feedback, we appreciate it.

4/10 Dåligt

Verifierad resenär

Gillade inte: Renlighet
Bodde här 2 nätter i juli 2020
Svar från Guest Service Team 19 juli 2020
Thank you for your review and we appreciate your feedback.

8/10 Bra

Stan

Gillade: Renlighet och rummets bekvämlighet
A Nice property
This has been a very nice property, and still is quite nice. It's spacious, king size bed, great air con, lounge seating, an ergonomic type chair, a spa on the balcony nice kitchenette with full size frig and nice bathroom. Whilst it is fitted out with quality inclusions, it does show its age. However, one could comfortably live here! There is undercover parking. Note, there is no lift , stairs only.
Bodde här 2 nätter i juni 2020
Svar från Guest Service Team 18 juni 2020
Thank you for your review. We are thrilled you had a nice stay.

4/10 Dåligt

Verifierad resenär

Gillade inte: Renlighet och bekvämligheter
Bodde här 1 natt i juni 2020
Svar från Guest Service Team 18 juni 2020
Thank you for your review. We appreciate your feedback.

10/10 Fantastiskt

JOSE CEZAR P

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 3 nätter i januari 2020
Svar från Guest Service Team 9 feb. 2020
Thank you for your review. We are thrilled you had a great stay.

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Fantastisk lejlighed med masser sf plads Skøn udsigt og dejlig terrasse med liggestole ogvspisebotd til 8 Vi vil gerne tilbage
Bodde här 1 natt i december 2019
Svar från Lea 2 jan. 2020
Thanking you so much for your wonderful review. We look forward to seeing you again perhaps one day soon Kind regards Guest Services

6/10 Okej

Verifierad resenär

Bodde här 3 nätter i december 2019
Svar från Lea 2 jan. 2020
Thanking you for taking the time to review Kind regards Guest Services

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och bekvämligheter
Bodde här 7 nätter i oktober 2019
Svar från Guest Services Team 22 okt. 2019
Thank you for your feedback. We are delighted you enjoyed your stay.

10/10 Fantastiskt

Judith

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Wonderful holiday - Great Place to stay
The staff were superb in ensuring our needs were met even down to details like fancy folded towels! Nice touch! We loved the position and convenience. Airlie is an awesome place for a holiday. with some much to see and do from snoozing on the beach, swimming, snorkeling, Great Barrier Reef excursions, taking in the beautiful views from the deck, great bush walks and more.
Bodde här 10 nätter i september 2019
Svar från Jeannine 25 sep. 2019
Hi Judith, Thank you for your kind words, so pleased you enjoyed your stay. We think Airlie Beach is pretty special too. Hope to see you back with us again sometime Kind Regards The water Front Retreat Team

10/10 Fantastiskt

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The minute we walked in the unit there was a sense of calm and quiet luxury. Although the property is starting to show its age, it was clean and comfortable.
Bodde här 2 nätter i september 2019
Svar från Lea 22 sep. 2019
Thanking you so much for your lovely review and very happy you enjoyed your stay with us.

8/10 Bra

JD

Affärsresenär
It was quiet there with a good elevation a reasonable view also a short walk from town
Bodde här 1 natt i augusti 2019
Svar från Guest Services Team 3 sep. 2019
Thank you for your reveiw. We are thrilled you enjoyed your stay.

10/10 Fantastiskt

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hot tub, spacious living area, comfy bed, amazing balcony views.
Bodde här 2 nätter i augusti 2019
Svar från Guest Services Team 20 aug. 2019
Thank you for your review. We are thrilled you enjoyed your stay and look forward to having you stay with us again in the future.