Dear Esteemed Guest, Thank you for taking the time to provide your feedback on your recent stay with us. We sincerely apologize for the challenges you faced and appreciate your candid comments.We understand the impact of the unexpected power outage and the inconvenience it caused during your stay. Unfortunately, this issue was related to a city-wide electricity problem, beyond our immediate control. We are actively working on implementing measures to better manage such situations in the future.Regarding the noise issue from the adjoining room, we sincerely apologize for any disruption this may have caused. We want to assure you that your comfort is of utmost importance to us. In the future, please feel free to inform our front desk of any concerns during your stay, and we would be more than happy to transfer you to another room, if available, to ensure a more peaceful environment.We also apologize for the oversight with the wake-up call and appreciate your understanding.We value your feedback immensely, and we hope you will give us another opportunity to provide you with a more seamless experience in the future. If you decide to stay with us again, please contact us directly, and we will do our utmost to ensure your stay is exceptional.Thank you for your understanding.Sincerely, Assem Quality Manager

Dear Hidetaka, thank you so much for having provided us with your feedback. We have noted the point and will be addressed with the respective team. Do not hesitate to to ask to talk to one of the manager to let us know as and when it happens for us to take immediate corrective action. Always a pleasure to welcome you

Dear Javier Molina,Goof afternoon!Warmest greetings from Novotel Almaty City Center!Thank you for you feedback. We look forward to welcoming you in our hotel.

Dear Maria, thank you so much for your feedback and we are looking forward to see you back to Almaty soon.

Dear Dmitry, thank you so much for your valuable feedback and hope to welcome you back soon in Almaty

Dear Kwang Yeol, thank you for having taken the time to review our hotel and facilities. Always a pleasure to have you as one of our guest

Dear Vera, thank you so much for your valuable feedback and looking forward to welcome you again soon

Dear Janthank you very much for your feedback and looking forward to welcome you again soon

Dear Rafis, Thank you for your kind review of our hotel! We hope to see you again in the near future! Sincerely, Xeniya BuyukcelikRevenue & Reservations Manager

Dear Ignasi, Thank you for review! Looking forward to welcome you again! Warm regards, Assem JANABAYEVA

Dear Mr. Petter, thank you so much for high score. Looking forward to welcome you again in your future journeys!

Dear Guest, Thank you very much for the review and rate. It would help us if you would share the details of your experience with us in order to make your next stay comfortable and pleasant. Thank you!Sincerely, Assem JANABAYEVATraining & Quality Manager

Dear Takashi, thank you for you feedback

Dear Mohamed, thank you for your feedback and score. Always a pleasure to welcome you.

Dear Cristine, thank you for your valuable feedback and awaiting already to welcome you back very soon

dear Fernando, thank you for the great score and will work hard to get full point during your next visit

Dear John, always a pleasure to receive such high score and looking forward to see you back soon in Almaty

Dear John, thank you so much and hope to see you soon, always a pleasure to have you stay with us

dear John, great score and much appreciated, we will continue to work hard to ensure full guest satisfaction.

Dear Shoko, greetings from Almaty. Thank you for having chosen our hotel during your stay in the city of thousand colours. We have reviewed with our team and have not found any adapter after your departure or while cleaning the room. Looking forward to welcoming you back. Assem, Quality Manager

Dear Shoko, greetings from Almaty. Thank you for having chosen our hotel during your stay in the city of thousand colours. We have reviewed with our team and have not found any adapter after your departure or while cleaning the room. Looking forward to welcoming you back. Assem, Quality Manager

Dear Dmitry, thank you so much for your full satisfaction and it is much appreciated. Will be passed to our team. Thank you, Assem, Quality Manager

Dear NigelThank you so much for your feedback. Always a pleasure to have you as our guest. Assem, Quality Manager

Dear Constantine, thank you so much for your score and always a pleasure to welcome you as our valuable guest.

Dear Aigerim. thank you for your comment and we are sorry that this time the hotel did not meet your expectation

Dear Mahmood, thank you very much for your comments regarding your recent stay! It is always a pleasure for the team to read such encouraging comments and hope to see you soon in the near future.Best Regards,AluaGuest Experience Manager

Dear Killian, thank you for your review of Novotel Almaty City Center! Happy to know that the stay fulfilled your expectations. We look forward to warmly welcoming you again in the near future. Yours sincerely, Alua Guest Experience Manager

Dear Daniel, thank you so much for your review and hopefully we could score 10 during your next visit with us. We will work hard on it to ensure full satisfaction. Looking forward to welcoming you in the near future. thank you. Sebastien

Dear Nurgul, thank you for your kind words and five-star rating. Looking forward to host you again in the nearest future. Alua, Guest Experience Manager

Dear Chingiz, Thank You for taking the time to complete a survey following Your recent stay at Novotel Almaty City Center! We are delighted you enjoyed Your stay with us and very much look forward to warmly welcoming you again in the nearest future. Yours Sincerely, Alua Guest Experience Manager

Dear Javier. I would like to thank you for your valuable comment and we would work on highlighted points to continue our improvement. It would be my pleasure to welcome you during your next stay in Almaty and do not hesitate to contact me while planning your next trip. Sebastien, General Manager

Dear Mr. Syed, Let me thank you for your loyalty to Accor hotels and taking the time to share your impression with regards to your recent stay with us. We sincerely understand your frustration with the points you didn't receive and this is not hotel policy, it's the terms and conditions of our Accor Live Limitless loyalty program. Unfortunately, rooms booked through online travel agency are not eligible to earn points. We thank You for your feedback and look forward to welcoming you back again at Novotel Almaty City Center. Yours sincerely, Alua Guest Experience Manager

Thank You for taking the time to complete a survey following Your recent stay at Novotel Almaty City Center! We are delighted you enjoyed Your stay with us and very much look forward to warmly welcoming you again in the nearest future. Yours Sincerely, Alua Guest Experience Manager

Dear Mr. Syed, Let me thank you for your loyalty to Accor hotels and taking the time to share your impression with regards to your recent stay with us. We sincerely understand your frustration with the points you didn't receive and this is not hotel policy, it's the terms and conditions of our Accor Live Limitless loyalty program. Unfortunately, rooms booked through online travel agency are not eligible to earn points. You can also learn more about the terms of the program at this link https://all.accor.com/loyalty-program/legal/terms-and-conditions-en.pdf We thank You for your feedback and look forward to welcoming you back again at Novotel Almaty City Center. Yours sincerely, Alua Guest Experience Manager

Dear Mr Ronail, thank you so much for your review and it is always a pleasure to welcome you at our property. Thank you

Thank You for taking the time to complete a survey following Your recent stay at Novotel Almaty City Center! We are delighted you enjoyed Your stay with us and very much look forward to warmly welcoming you again in the nearest future. Yours Sincerely, Alua Guest Experience Manager

Dear Juan-Ettienne, We very much appreciate Your comments regarding Your recent stay at Novotel Almaty City Center. It is always a pleasure to receive such positive feedback. We are very pleased to know, that You were satisfied with central location, SPA, as well as the level of service. Thank You again for sharing Your experience and we look forward to warmly welcoming You again to Novotel Almaty City Center in the nearest future. Yours sincerely, Alua Guest Experience Manager

Dear Imad, We very much appreciate your comments regarding your recent stay at Novotel Almaty City Center. It is always a pleasure for the team to read such encouraging comments. We thank You for your feedback and certainly look forward to welcoming you back again in the nearest future. Yours sincerely, Alua Guest Experience Manager

Dear Alexandra, We very much appreciate your comments regarding your recent stay at Novotel Almaty City Center. It is always a pleasure to receive such positive feedback. Thank You again for sharing Your experience and we look forward to warmly welcoming You again to Novotel Almaty City Center in the nearest future. Yours sincerely, Alua Guest Experience Manager

Dear Eunghyun Thank you very much for your feedback! Your opinion is extremely valuable for us. We will be more than happy to see you among our guests in the near future! Warm regards, Alua Guest Experience Manager

Dear Ali, Thank you very much for your feedback! Your opinion is extremely valuable for us. We will be more than happy to see you among our guests in the near future! Warm regards, Alua Guest Experience Manager

Уважаемый Марат, Позвольте поблагодарить Вас за отзыв! Искренне рады, что вы дали нам высокую оценку. Ваше мнение действительно важно для нас. Мы всегда рады видеть Вас в Novotel Almaty City Center! С Уважением, Алуа Менеджер по работе с гостями

Уважаемый Дмитрий, Примите нашу благодарность за столь замечательный отзыв. Нам всегда приятно получать положительные отклики. Мы искренне рады, что Вы прекрасно провели время в нашем отеле, и мы с нетерпением ждем Вас вновь! С наилучшими пожеланиями, Алуа Менеджер по работе с гостями

Dear Guest, Thank you for leaving a good review. At Novotel Almaty City Center, we continuously strive to serve you better. Looking forward to serving you in the future! Best regards, Zhansaya Iskendirova Guest Experience Manager

Dear Vladimir, Thank you for leaving an excellent review. At Novotel Almaty City Center, we continuously strive to serve you better. Looking forward to serving you in the future! Best regards, Zhansaya Iskendirova Guest Experience Manager

Dear Olga, Thank you for sharing your experience regarding your stay at Novotel Almaty City Center. We were glad to find out you liked everything. We look forward to welcoming you back at our hotel! Best Regards, Zhansaya Iskendirova Guest Experience Manager

Dear Ryan, Thank you for sharing this positive review. We appreciate our location here in Novotel Almaty City Center just as much as you do. We hope you’ll stop by again soon when you’re in the neighborhood! Best regards, Zhansaya Iskendirova Guest Experience Manager

Thank you for providing feedback on your recent experience at Novotel Almaty City Center. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon! Best regards, Zhansaya Iskendirova Guest Experience Manager

We are very grateful for your feedback. Thank you for giving us such a high rating! Your opinion is extremely valuable for us. Thank you again for sharing your experience, and we hope to see you among our guests in the near future! Best regards, Sabina Taipova Guest Experience Manager