Lobby
Se tillgänglighet

Recensioner av Lava Hotel Apia

4 out of 5
Lava Hotel Apia
Main Beach Road, Apia

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 20 av 55 recensioner" "
8 - Bra i betyg. 21 av 55 recensioner" "
6 - Okej i betyg. 7 av 55 recensioner" "
4 - Dåligt i betyg. 3 av 55 recensioner" "
2 - Väldigt dåligt i betyg. 4 av 55 recensioner" "

8,4/10

Renlighet

7,8/10

Personal och service

8,6/10

Bekvämligheter

8,4/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

8/10 Bra

TIALUGA

Gillade: Renlighet, personal och service och bekvämligheter
The restaurant arrangement gives good seating choices. The staff are friendly and know how to make guests feel welcomed and at home.
Bodde här 1 natt i april 2024

6/10 Okej

Qun

Reste med sin partner
Gillade: Renlighet och personal och service
Breakfast is very limited and same things everyday
Bodde här 4 nätter i april 2024

6/10 Okej

Carlos

Gillade inte: Personal och service

6/10 Okej

Trisha

Reste i grupp
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Beds were too small especially for the price we’re paying.
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Ionatana

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Customer service was inconsistent. A smile goes a long way. Apart from that, everything was great.
Bodde här 1 natt i mars 2024

8/10 Bra

Glenda

Gillade: Bekvämligheter och boendets skick och faciliteter
Great architecture and gathering hub.Rooms are more Ibis size but location is good and walkable to Apia. Great beds too! Fab to have good internet too. Let downs were quality of food, it was ok but it could match the great environment so much better. Cleaning was overall good but shortcuts will affect great cleanliness such as behind doors where grime build was seen as beginning to do a takeover bid behind bathroom doors and in between partitioning in shared ones off main floor. Staff ignoring seated customers observed frequently as they ended up rising and heading to place orders at bar will impact this cool space.
Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

Oloa

Bodde här 4 nätter i mars 2024

8/10 Bra

Pesamino

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Not enough parking. The room was a bit small but overall was okay.
Bodde här 2 nätter i januari 2024

4/10 Dåligt

Sina

Bodde här 2 nätter i januari 2024

8/10 Bra

Natalia

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 7 nätter i december 2023

6/10 Okej

Deidrienne

Gillade inte: Personal och service
Bodde här 7 nätter i december 2023

10/10 Fantastiskt

Moses

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Was a great stay. Clean rooms and all the amenities supplied. Will definitely be using the hotel again on our next trip.
Bodde här 2 nätter i januari 2024

6/10 Okej

Sui

Reste i grupp, Reste med familjen
Gillade inte: Personal och service
Service was not that bad. Food was not good. The waiting time was too long for the food to arrive.
Bodde här 2 nätter i december 2023

8/10 Bra

Sooula

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Thank you Lava Hotel
Thank you to the sister who helped me get checked in. My initial booking was scheduled on a different date but with the weather change the island went thru, I wasn’t able to make my booking on the scheduled day. But they were still able to accommodate me for my paid booking. For that I’m grateful for. Great service!
Bodde här 1 natt i december 2023

2/10 Väldigt dåligt

Alwin

Bodde här 5 nätter i december 2023

8/10 Bra

Brian

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i november 2023
Svar från Lava 30 nov. 2023
Thank you for taking the time to rate us. We appreciate your support and look forward to your continued business in future.

8/10 Bra

Kiri

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was a lovely stay - my husband & I and 3 close mates. We were placed neighboring rooms which was awesome. I would urge them to review their food offers and standard. We had big adventurous days and were just looking to chill late arvo evening. Food offer to limited to stodge. That said, loved the uncomplicated healthy brekkies included (please get some marmite & or vegemite). Desperately needs loungers around pool and shade -with no balconies to gather this is the ONLY place to catch up, relax with friends. Pool needs temp control to chill it down - seeking a cool dip morning or evening - it is just too too warm (and breeding ground for bugs I expect). Your staff are wonderful! Lovely vibe mix of locals and tourists. Neat there was not ONLY tourists. Thank you.
Bodde här 8 nätter i oktober 2023
Svar från Lava 30 nov. 2023
Thank you for your time and effort to review and rate us. Your feedback is greatly appreaciate. We will look into implementing the small changes that will hopefully have a big impact on your future stay.

8/10 Bra

Stewart

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A welcome drink at check-in was great after many hours of tiring travel. However, being asked to pay for the accommodation (which had been pre-paid) wasn't so great. The room was very clean and neat and staff very friendly. The Thursday BBQ was lovely as was the live entertainment on Friday and Sunday. Breakfast was usually served in a timely, friendly manner, however, specific requests were often overlooked, eg: white toast requested but w'meal toast delivered; coffee requested AFTER the meal but delivered BEFORE the meal; bread was hardly toasted and lukewarm; no maple syrup provided with French toast and too little with the pancakes. The Sunday breakfast took MORE THAN AN HOUR to receive, despite a number of enquiries, with later arrivals receiving their meals before us. When our drinks finally arrived, they were the wrong ones! When we requested sugar and a teaspoon, nothing happened until I went to the bar and got them myself. Tea/coffee/sugar sachets were not refreshed daily in the room until we asked. Used towels were removed but not replaced until we asked. A map showing all the local attractions, restaurants, pharmacies, shops, etc, would be very useful for international guests. Printed information regarding exact taxi fares to various destinations would also be very helpful, as the amount charged varies with the driver (eg 100WST from airport to hotel, 80 to return; 15WST to R L Stevenson Museum, 10 to return). Overall, we enjoyed our stay and would love to return
Bodde här 6 nätter i oktober 2023
Svar från Lava 30 nov. 2023
Thank you for taking the time to rate and review us. We appreciate the feedback and apologies for the oversite with specific requests. Furthermore we apologies for the inconvenience of the inconsistent housekeeping service during your stay, however we will continue to upskill our staff to ensure that service is provided with top quality at every turn.We look forward to your return and a much improved experience on your upcoming trip.

8/10 Bra

Jeremy

Affärsresenär
Gillade: Renlighet och personal och service
Dining area is noisy and a bit grotty but the staff were excellent and the service was very good. Beer was COLD !
Bodde här 1 natt i oktober 2023
Svar från Lava 23 okt. 2023
Talofa Jeremy,Thank you for taking the time to rate and review us. We are pleased to hear that our staff delivered service that was to your standards and that despite the noise you were able to enjoy a cold beer. We look forward to your next visit.

10/10 Fantastiskt

Zeema

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i oktober 2023
Svar från Lava 23 okt. 2023
Thank you for taking the time to rate us. We value your support and trust with our establishment.Hope to welcome you back again.

4/10 Dåligt

Terisa

Gillade inte: Boendets skick och faciliteter
Out of 5 days we stayed there, the elevator only worked 2 days. room too small, air condition was too hot. water dripping down the ac. It happened to us twice, we locked our room and when we return we did not need a key because we just pushed the door and it opens. we did not feel safe. nothing was removed but still. this is our first and last to go there.
Bodde här 4 nätter i oktober 2023

8/10 Bra

Sarah

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Fantastic hotel, great location walking distance to most things. Staff from the restaurant/bar to cleaning staff, were so friendly and helpful nothing was ever a problem. Food and fiafia night was hands down the best food and show compared to other hotels. Really enjoyed our time there, only thing to say was the lack of poolside umbrellas and lounges around the pool area. Would highly recommend but remember, it is a hotel not a resort. Definately stay at the Lava Hotel again
Bodde här 8 nätter i september 2023
Svar från Lava 16 okt. 2023
We are delighted to hear you had a wonderful Lava experience. Thank you for taking the time to share your feedback. We look forward to welcoming you back in the future.

6/10 Okej

Lene

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i oktober 2023
Svar från Lava 16 okt. 2023
Thank you for rating us. We appreciate your time and hope to welcome you again.

10/10 Fantastiskt

Natalie

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent accommodations and incredible staff! Best place to stay in Samoa!
Bodde här 3 nätter i september 2023
Svar från Lava 11 sep. 2023
Talofa Natalie,We are so delighted to hear you had a wonderful Lava Experience. We look forward to welcoming you on your next visit.

8/10 Bra

Pat

Bodde här 5 nätter i augusti 2023
Svar från Hotel Management 4 sep. 2023
Thank you for taking the time to rate us. We are delighted to hear that you had a great stay with Lava Hotel, and we hope to welcome you back soon with an even better experience.

8/10 Bra

Thomas

Bodde här 1 natt i augusti 2023
Svar från Lava 3 sep. 2023
Thank you for taking the time to rate us.We are please to see you had a wonderful stay with Lava. We look forward to welcoming you on your next stay.

10/10 Fantastiskt

Jay

Bodde här 7 nätter i augusti 2023
Svar från Lava 19 sep. 2023
Talofa Jay.Thank you for taking the time to rate us. We appreciate your rating and your support to our establishment. We hope to welcome you back to our Lava Aiga the next time you're on island.

10/10 Fantastiskt

John

Bodde här 7 nätter i augusti 2023
Svar från Lava 11 sep. 2023
Thank you for taking the time to rate us. We value your support and look forward to welcoming you on your next visit.

2/10 Väldigt dåligt

Amika

Reste med familj och småbarn
We arrived at the property to see if we could check in an hour early but we werent able to as it would cost 150tala we then waited to check in at 2pm. When we checked in they told us we only booked twin beds. But when I checked my booking it was booked as a king i think that was just an excuse for them not having our room ready. We had a wedding to go to at 3.30 and werent able to get into the room until 2.45pm and even when we did go in the bed was still being made up. We told them to come back and finish it as we needed to get ready. When we went back the bed was made but no towels. Throughout our stay we never got fresh towels each day or we would receive pool towels. Room cleaning was done sometimes. Communication was really difficult between the staff and sometimes we would be charged for things we didn't order. The worst of our stay was when they had a band playing at the resort and it was soooo loud and played right through till 11pm. I can take some noise but it was rediculous there was no consideration for the guests at all. I would have appreciated the staff to let us know that maybe it was there most money making night and perhaps something complimentary for the inconvenience but nothing. When we ordered breakfast the first morning it took an hour and a half. The next morning we went to order the same breakfast as before and they changed the toppings you could have from all of them to just two. There was so much inconsistencys. I wouldn't recommend staying here.
Svar från Lava 5 juli 2023
Thank you for sharing your feedback with us. We're sorry to hear that your experience fell short of your expectations. We'll take your comments into consideration to improve our service. We hope to have the opportunity to welcome you back for an even better experience.

8/10 Bra

MOLLY

Gillade: Renlighet och boendets skick och faciliteter
Nice place to stay
Bodde här 3 nätter i juni 2023
Svar från Lava 26 juni 2023
Thank you taking the time to rate and review us. We are pleased you had a great stay with Lava and look forward to welcoming you back.

2/10 Väldigt dåligt

Jack

Affärsresenär
Gillade: Boendets skick och faciliteter
Gillade inte: Personal och service
Appalling service
Samoa is absolutely incredible BUT this hotel is incredibly disappointing due to the service. On one particular day, I ordered 4 meals and every single one of them the wrong food came out. Eggs Benedict with ham…get eggs Benedict with salmon. Strawberry ice cream, get chocolate ice cream. I have travelled to 26 countries and as I say, my time in Samoa was wonderful. I cannot speak highly enough of the country. But my firm recommendation is to avoid Lava until their quite honestly deplorable, careless and rude service improves.
Bodde här 4 nätter i juni 2023
Svar från Lava 26 juni 2023
Thank you for sharing your feedback with us. We're sorry to hear that your experience fell short of your expectations. We value your feedback and will improve our services.

8/10 Bra

K G

Bodde här 1 natt i juni 2023
Svar från Lava 26 juni 2023
Thank for your taking the time to rate us. We are pleased you had a great experience with Lava and look forwarding to welcoming you again in the future.

6/10 Okej

Michelle

Reste med sin partner
Gillade: Boendets skick och faciliteter
The hotel is lovely but caters for functions and appeals to parties rather than travellers. Very noisy and rooms were not separated from visitors
Bodde här 3 nätter i juni 2023
Svar från Lava 20 juni 2023
Talofa Michelle,Thank you for taking the time to rate and review us. We appreciate your time and your feedback. I am sorry to hear about the disturbance the loud noise to your stay. We hope to welcome you back and we will ensure to allocate you to a room that is further away from the noise to ensure a more pleasant experience with Lava.

10/10 Fantastiskt

Barb

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
We had an amazing 7 days stay here. Beautiful hotel and restaurant and the beds were super comfortable. The staff were absolutely amazing in every aspect. Thanks for a great stay
Bodde här 7 nätter i juni 2023
Svar från Lava 17 juni 2023
Thank you for taking the time to review and rate us. We appreciate your time and value your feedback. We are very delighted you had great experience with our Lava Aiga and look forward to welcoming you back.

10/10 Fantastiskt

Samuel, Fort Irwin

Bodde här 2 nätter i juni 2023
Svar från Lava 26 juni 2023
We appreciate the time you took to rate us. We are very delighted to hear you had a wonderful experience with Lava.Looking forward to your next visit.

10/10 Fantastiskt

Ms Y

Bodde här 4 nätter i maj 2023
Svar från Lava 18 maj 2023
Thank you for taking the time to review us. We value your feedback and are very pleased to hear you had a delight stay with our LavaAiga.We hope to welcome you back again.

8/10 Bra

Michael

Bodde här 5 nätter i maj 2023
Svar från Lava 15 maj 2023
Thank you for taking the time to review us. We appreciate your feedback and hope to welcome you back again soon.

8/10 Bra

Basant

Bodde här 4 nätter i maj 2023
Svar från Lava 2 juni 2023
Thank you for taking the time review us. We appreciate your feedback and hope to welcome you back again in the future.

10/10 Fantastiskt

Malouamaua

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We enjoyed ourselves. Cleanliness yes. Service and staff were so nice. I will recommend this to a friend. Looking forward to seeing you again. Thank you.
Svar från Lava 7 maj 2023
Thank you for taking the time to review us. We appreciate your feedback and are pleased to know you were delighted with your stay.We hope to welcome you back again to our Lava Aiga.

10/10 Fantastiskt

Quincy

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i april 2023
Svar från Lava 22 maj 2023
Thank you for taking the time to review us. We appreciate your review and hope to welcome you back in the future.

10/10 Fantastiskt

Ben

Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
The Lava has a welcoming facade as you enter the venue, each night there were people dropping by to catch up with guests over dinner and drinks and it was a lovely atmosphere.
Bodde här 10 nätter i mars 2023
Svar från Lava Hotel 10 apr. 2023
Thank you for your comment and we appreciate you booking with us here at LAVA Hotel.We will share your comment with our team here at LAVA, we look forward to welcoming you back to our LAVA Aiga.

10/10 Fantastiskt

David

Bodde här 2 nätter i februari 2023
Svar från LAVA Hotel 21 feb. 2023
Thank you David for your kind review, We are hapoy you had a great experience and we look forward to welcoming you back soon.

10/10 Fantastiskt

Pelenato, Alofi

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean & peaceful area the hotel at.
Svar från LAVA Hotel 21 feb. 2023
Thank you Pelenato for your kind review, We are hapoy you had a great experience and we look forward to welcoming you back soon.

8/10 Bra

Salavea

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
It was great.
Bodde här 3 nätter i januari 2023
Svar från LAVA Hotel 21 feb. 2023
Thank you Salavea for your kind review, We are hapoy you had a great experience and we look forward to welcoming you back soon. We hope to improve and continue to please our guests.

8/10 Bra

Su'a Pene

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
close to everything
Svar från LAVA Hotel 21 feb. 2023
Thank you Su'a for your kind review, We are hapoy you had a great experience and we look forward to welcoming you back soon.

10/10 Fantastiskt

Sanjay

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
New modern hotel Apia, lobby and restaurant area has a great vibe. Rooms are nice and comfortable.
Svar från Joyce 5 dec. 2022
Thank you Sanjay for your great feedback. We're glad that you enjoyed your experience with us and we look forward to welcoming you back to Lava Hotel

8/10 Bra

Vikas

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nee property in a convenient location close to city centre. But room layout could have been better - no work table and half the cupboard is not properly accessible.
Bodde här 4 nätter i november 2022
Svar från Joyce 27 nov. 2022
Talofa Mr. Pandey,It was indeed a pleasure having you stay with us and thank you for your feedback regarding our rooms and definitely appreciate the feedback as this helps us and this will be shared with our Director. Thank you again and if we don't get to see you again soon from here at Lava Hotel we would like to wish you a Merry Christmas and a Happy New Year

10/10 Fantastiskt

Camilla

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i augusti 2022

4/10 Dåligt

Carmillia

Gillade inte: Personal och service
Bodde här 3 nätter i juli 2020