Hotell i Arroyo

“This hotel was absolutely gorgeous it exceeded all of my expectations me and my daughter had a wonderful vacation the staff was excellent everyone spoke perfect English the rooms were lovely the food at Tova was delicious and we enjoyed ourselves very much the pizza by the pool side was absolutely fabulous the drinks by Nicole and Gabriel were absolutely delicious Xavier the concierge was more than a joy to help assist with taxi cabs and anything I needed”

“We got a conveniently located flat without view but Milton arranged a move to a very nice flat by the sea that was wonderful. For us this was perfect.”

“Trevligt hotell med pool alldeles vid stranden. WiFi i receptionen. Restaurang och pub vid poolen. I området finns ingen shopping, endast en närbutik med det mesta man behöver. En ny restaurang (Feb 2016) har öppnats i närheten som är värd ett besök”

“Didnt had chance to use it.”

“It’s a family owned business and we loved that. They were helpful, informative and very customer service friendly. The villa is a little dated, but beautiful views. Very peaceful and accommodating. I would stay again. It’s in the mountains and the roads are winding. It was quite the adventure and a great stay!”

“Apparently something was wrong with the water heater or the shower faucet becase the water coming out the shower was too hot or cold. Couldn’t have a medium water to take a shower. My stay was for 2 nights and they did not refilled the coffee in the coffee maker.”

“Si todo. Muy bien volveremos ”

“Habitación Limpia, ubicación ”

“The iron was not working and not hot water.”

“Todo muy bien ”

“Room was ok if you like cold showers as there was no hot water … I notified hotel as soon as I noticed and they said there was no isssues before I checked in …staying for two nights so I asked for one back to find another hotel and they declined . Said they would send maintenance out … maintenance never came and I kept saying no hot water … I saw cleaning lady and asked her to show me if I’m doing something wrong and she said previous guests have complained and nothings been done about it’s, so...

“Bad customer service (horrible, it’s through a phone line and no one is near the hotel). . TV controller didn’t worked. Very difficult to understand how to get to the lobby. Place is not secured, any guest can lock the lobby from the inside and you will remain outside until someone comes out. I clearly hear the room outside. The fridges are shared with the whole hotel. ”

“This is not a hotel. It is a bedroom with a common space. There is no security, no security door latch locks in the room, floors lack cleanliness and they dont even put fitted sheets, you sleep on top of mattress cover, which is stained with yello marks. We left 15 min. After arrival and asked for refund. Property never answered and there is nobody on the property to contact. Mis lesding information all the way. ”

“Poot and parking is not safe.”

“The fotos of the site are not accurate. The property is neglected. The floors were cracked missing pieces and dirty. There was mold on the ceiling in the bathroom and the smell of mold impregnated on the pillows and sheet. The shower head was clogged and produced very little water. Broken windows sealed with plastic. The entrance to the facilities was totally dark very unsafe (no bulbs on the light)dangerous and unsafe to enter facilities at night.”