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Recensioner av Jumbaktas Hotel

4 out of 5
Jumbaktas Hotel
ul. Karasakal Erimbetov, 65, Astana

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 11 av 35 recensioner" "
8 - Bra i betyg. 15 av 35 recensioner" "
6 - Okej i betyg. 8 av 35 recensioner" "
4 - Dåligt i betyg. 1 av 35 recensioner" "
2 - Väldigt dåligt i betyg. 0 av 35 recensioner" "

8,6/10

Renlighet

8,6/10

Personal och service

6,8/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

8,0/10

Hållbarhet

Recensioner

6/10 Okej

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i september 2022

10/10 Fantastiskt

back

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Jumbaktas
Bodde här 4 nätter i september 2022

6/10 Okej

Jacek

Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
The promised city view turned out to be a view on a wall. Wifi was spotty and restricted, The swimming pool was available for 10000 tenge. Breakfast buffet was basic and not really delicious or nutritious consisting of porridge, sausages, mushrooms, chicken wings, and a limited choice of vegetables.
Bodde här 2 nätter i januari 2024
Svar från Jumbaktas Hotel 15 jan. 2024
Good day!Thank you for choosing our Hotel!When booking, you should have been warned that the price of standard rooms does not include access to the SPA.The buffet breakfast includes a variety of hot dishes and snacks.We apologize for the any inconvenience during your staying

8/10 Bra

Alexander

Affärsresenär
Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
astana winter
It is ok but poor room service.
Bodde här 5 nätter i december 2023

8/10 Bra

Viktor

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Elena

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023

6/10 Okej

Oleg, Clermont

Affärsresenär
The AC in the room was not working all of 4 days I stayed in this hotel. The sauna, swimming pool and fitness center are very good
Bodde här 4 nätter i augusti 2023

8/10 Bra

Katherine

Affärsresenär
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Good, not great.
Stayed a week, choose this property for its proximity to my work site. Room was large, clean and comfortable. Staff were mildly helpful, very little English spoken but genuinely attempted to see to needs when they could. Room was VERY quiet given that it overlooked a busy street with many honking motorists. AC only worked some of the time.
Bodde här 7 nätter i juni 2023

8/10 Bra

DAVID

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i maj 2023

4/10 Dåligt

Megan

Gillade: Boendets skick och faciliteter
Gillade inte: Personal och service
The hotel is beautiful and perfectly located, however the staff leaves a lot to be desired. I booked this hotel for the free pool access only to find out that it costs extra unless you are in a “business” room. This was not advertised and I had to get Expedia involved. It does not look like the hotel has updated this tidbit. Another lack of professionalism displayed was housekeeping coming into my room without knocking. I was about to leave within 10 minutes and figured I should jump into the shower. When I came out, (in only a towel), I saw my door wide open, requiring me to go out into the hallway to close it. I then saw that there were two women fiddling around in my mini bar. I am not sure how they did not hear the shower running when they entered, but regardless, instead of excusing themselves for the misunderstanding, (which would have been completely excusable), they just looked at me and kept working as if I was in the way! I had to yell at them multiple times to get out until they finally got the hint. When I returned that night (after having put the “make up my room” sign on the door, I noticed that they did not replace my towels that I had left on the floor for replacement. I unfortunately did not notice this until I was coming out of the shower and saw dirt on my towel as I was drying off. The bed was haphazardly put back together by just draping the comforter on top of the bed. Pillows were left on a chair. Location is great, staff is appalling.

10/10 Fantastiskt

Natalia

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Everything is good.
Bodde här 2 nätter i januari 2023

10/10 Fantastiskt

Elchin

8/10 Bra

Pekka

Affärsresenär
Gillade: Boendets skick och faciliteter och rummets bekvämlighet
My usual hotel in astana
Nice hotel with good location and friendly staff. As regular client I would expect to have room with different view as opposite wall ;)
Bodde här 1 natt i september 2022

10/10 Fantastiskt

myungpil

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2022

8/10 Bra

Oleg, Clermont

Affärsresenär
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The location is good. There are a lot of dining options around. The hotel is clean. The amenities are great. The only thing- after the first night I went to breakfast at 7 am and it was not ready till 7.30 am. The person who organized the breakfast either was late to his job or some other problems. Because of this I was late to my meetings in the city 3 hours drive away.
Bodde här 3 nätter i augusti 2022

8/10 Bra

Pekka

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Usually Jumbaktas when in Astana
Te hotle has good location, and very spacious rooms. Everything is ok, and the staff is friendly. Breakfast also ok, but keeping food warm seems to be eternal challenge, and little more selection in juices would be a plus.
Bodde här 2 nätter i mars 2022

10/10 Fantastiskt

Akzhanay

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent stay
It was an amazing stay. Quiet and clean place, hospitable people, excellent amenities, stuff went above and beyond. Definitely would recommend everybody to stay there!
Bodde här 3 nätter i augusti 2021

8/10 Bra

Daniel

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Leisure Astana
Friendly and helpful staff, nice location for a stay, the Spa is not free and not directly in the hotel, price is quite expensive for going there..
Bodde här 1 natt i april 2021

6/10 Okej

Verifierad resenär

Affärsresenär
Gillade: Renlighet och personal och service
Past its best. Intermittent WiFi. Good if you can get a deal but better places available.
Bodde här 4 nätter i april 2021

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The gym is very good. Great restaurants nearby- Italian, Asian, German
Bodde här 2 nätter i oktober 2019

6/10 Okej

Verifierad resenär

Gillade: Boendets skick och faciliteter och rummets bekvämlighet
다른 카드로 결제되지 않아서 불편했다. 호텔에서 결제라고 선택하고 갔음에도 불구하고
Bodde här 3 nätter i september 2019
Svar från Jumbaktas Hotel 2 okt. 2019
Dear guest, Thank you for your review! We will try to fix all technical problems. We hope that this issue did not affect on your living in our hotel. We hope to see you again in Jumbaktas. Best regards, Jumbaktas hotel

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 8 nätter i september 2019

8/10 Bra

Julia

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i september 2019

8/10 Bra

KEHSIUNG

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very good staff service and location, breakfast can be improved
Bodde här 2 nätter i juni 2019
Svar från General manager, Bibigul 21 juni 2019
Dear KEHSIUNG, thank you for your feedback and for taking the time to write about your experience. I am truly sorry, that we were not able to meet some of your expectations. I am sure that your future experiences with us will be remarkable. Look forward to welcoming you again. General manager, Bibigul

8/10 Bra

Ema

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i oktober 2018
Svar från Yuliya 31 okt. 2018
Dear Ema, Thank you very much for your review, it is always great to get feedback from our loyal guest. We are glad that our level of service meets all your expectations. We are looking forward to have a chance to welcome you in Jumbaktas Hotel Astana again

10/10 Fantastiskt

Avetik

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i oktober 2018
Svar från Yuliya 30 okt. 2018
Dear Avetik, Thank you for choosing Jumbaktas Hotel Astana and taking time to share your positive comments. We are happy to know that you liked our hotel and look forward to welcoming you back again.

6/10 Okej

Verifierad resenär

Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Old expensive
Old interior...... expensive...... But spa is very good. Spa is Only available 13 years old over.
Bodde här 1 natt i september 2018
Svar från Yuliya 17 okt. 2018
Dear Guest, Thanks a lot for your kind feedback and for highlighting some of the avantages of staying with us. I am delighted that the Hotel's facilities and services were up to your expectations. We will be hope to see you again in our hotel! With my best regards, Yuliya

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very good price/quality rate
Bodde här 1 natt i juli 2018
Svar från Sales manager, Jumbaktas Hotel Astana 3 okt. 2018
Dear guest, Thank you for sharing your positive experience in your feedback! We really happy to know that you have enjoyed your staying at our hotel. Hope to see you again at Jumbaktas Hotel Astana! Best regards,

10/10 Fantastiskt

Yulia

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Очень доброжелательный, всегда готовый помочь персонал, сотрудники помогали со всеми просьбами и запросами
Bodde här 2 nätter i oktober 2017

6/10 Okej

HYUNSUK

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 2 nätter i juli 2017

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och rummets bekvämlighet
Good hotel room, poor bathroom
Tower of a building at a corner of road junction. McDonalds near by. Bathroom very poor size and design Darkened hotel corridors - safety hazard
Bodde här 3 nätter i maj 2017
Dear Guest, Thank you for your review of our hotel! We are sorry that you wasn't satisfied with the design and size of the bathroom. Hope to see you soon at our hotel again!

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
This is a very Nice hotel. Comfortable beds and room. Good breakfast buffet. Close to three big shopping centers. Staff was very friendly and they speak English

10/10 Fantastiskt

karen

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
extra
My flight arrived at6am and I went to the hotel. Although my room was not available yet they allowed me to stay in the lobby and gave me the free breakfast for that day. When a room opened up at 11am they gave it to me and it was an upgrated room at my regular rate.

6/10 Okej

Agnesa

8/10 Bra

Verifierad resenär

Gillade: Renlighet och personal och service