Hi Asa,Thank you for staying with us.

Thank you for choosing to stay with us. All reviews are looked into to ensure we can rectify any issues that may have come to light during any stay. We have gone back through our housekeeping notes and checked out the dates and notes supplied by the housekeeper. Unfortunately you did not have your do not service note out and even though housekeeping knocked they heard no response so they entered to service your room. If you would have put your do not service sign out it would have avoided the staff coming in to do their job. We apologise for any inconvenience.

Thank you for choosing to stay and your amazing review. We hope to have you return.

Thank you for choosing to stay with us and your great review. We hope to have you return.

Thank you for your review.We hope you enjoyed your stay with us.Kind Regards,Team @ The Grand Oaks Resort

Thank you for staying and your lovely review.We hope to have you return

Thank you for staying and your lovely review.We hope to have you return

Thank you for staying and your lovely review.We hope to have you return

Thank you for staying and your lovely review.We hope to have you return

Thank you for your Great review. We are very pleased you enjoyed your stay with us.Kind RegardsTGO

Thank you for your great review. We look forward to having you stay with again.Kind RegardsTGO

Thank you for your Great review. We are very pleased you enjoyed your stay with us.Kind RegardsTGO

Thank you for your Great review. We are very pleased you enjoyed your stay with us.Kind RegardsTGO

Thank you for your Great review. We are very pleased you enjoyed your stay with us.Kind RegardsTGO

thank you for staying and your review. We hope to have you return.

Thank you for your Great review. We are very pleased you enjoyed your stay with us.Kind RegardsTGO

This is unfortunate. We never received any query from you regarding this booking until you contacted us last minute with a request to cancel for free. We are not able to rebook rooms last minute which are in a non-refundable phase which is why we have this policy. You should always consider travel insurance for unforeseen circumstances that may come up in your life.

Thank you for your grewat review. We hope to have you stay again

Thank you for your great review. We look forward to having you return

thank you for your wonderful review. We hope to have you stay with us again soon

Thank you for your great review. We hope to have you stay again

Thank you for staying. We are so pleased you enjoyed the grounds and your clean room. We will look into the water pressure and which bed you had and if there is an issue as we get a lot of reviews stating how good the beds are. Thank you for bringing this to our attention. We would have been more than happy to also check during your stay if you had brought this to our attention at the time. Our guests are very important to us.

Thank you for staying and your review. We do take every review seriously and investigate thoroughly.Unfortunately your stay coincided with a torrential storm across Victoria. We did not have any leaks in the property fortunately, you had a noise of rain on the roof which we were not able to control. Sorry it was beyond our control.

Thank you for staying. We are pleased you enjoyed your time at The Grand Oaks

Thank you for your review however we find it a little confusing that the receptionist was both not engaging but also provided too much info. We are not entirely sure how to rectify this however will get maintenance to check the hot water and toilet cistern. We are pleased you enjoyed all other aspects of your stay at The Grand Oaks

Thank you for staying and your review. We value all our guests and their reviews.We do let our guest know about our amazing restaurant as we have some of the best food on offer in town. We are sorry if you felt this was pushed on you. We also offer different room styles for all different guest needs. We can offer king and deluxe king rooms. The price of 138.60 for a 1 night stay on a Saturday night in one of our double rooms one of the most affordable options in town for a room with a private bathroom.

thank you for staying and your amazing review. We hope to have you return soon

thank you for staying

thank you for your great review.We hope to have you back

thank you for your great review

Hi Karen,Thank you for staying with us and we hope to see you again.Kind Regards,Team at The Grand Oaks Resort

thank you for your lovely review.

thank you for staying and your great review. We hope to have you return

Hi John,Thank you for staying with us.We appreciate your feedback.Kind Regards,Team @ The Grand Oaks Resort

thank you for staying and your great review score. We hope to have you return

Thank you for your great review

Thank you for staying and your review. We look forward to having you stay again

Thank you for staying at The Grand Oaks Resort and your lovely review. We hope to have you return.

Hi Wendy,Thank you for staying with us.We appreciate your feedback.Kind Regards,The Grand Oaks Resort

Thank you for your good review.