Belle Neige

3rd floor walk up was tough with suitcase. Safe on floor impossible to access Very little space between bed and wall on one side, had to slide along. Need instructions how to turn heat on and control temperature

Accueil très ordinaire. Arrivé a la chambre, nous n'avons pas eu celle pour laquelle j'avais payé. Il restait des vêtements des gens avant nous sous la table de nuit.

Our stay started with us going into our room and another family was still in there! They had already cleaned the room so. As to come back and reclean as the beds were a mess!! The WiFi lost connection non stop. We couldn’t use the cable or apps. The apps had someone else’s info and we couldn’t sign out of it….would’ve been fine except it was in French which we do not speak fluently. We requested help several times….it did not work the entire stay. The WiFi is awful. Bedrooms do not have tv’s which just should be noted somewhere. Two of the bedrooms do not have windows…also should be noted also. No bureaus in any bedroom just the entry closet. The shower is a bit confusing but the lack of water pressure was worse. Positives: the location is very nice. The view from the living room is pretty. The staff when I called about anything was responsive and polite. I have to say there are so many lodging options and the exceptional ratings our hotel was given I expected more…simply making sure WiFi works would be a huge plus. Not that we spent tons of time in the room but when we had down time we couldn’t have watched tv/apps if we wanted to.