Hotell nära Bessie Surtees House

“Great room, excellent service from all staff Lovely breakfast ”

“Very nice property. Gracious staff ”

“Riktigt lyxigt med närhet till centrum. ”

“Kitchen good, shops within walking”

“Very spacious room. Bed could have been a little more comfortable but was adequate. Close to many walkable sites. The room access cards kept failing once or twice a day which was annoying but all the staff were helpful and friendly. Laundry was a pain as it was very expensive and had to be provided to them by 8am if you wanted it back the same day. We took an Uber to a coin laundry and it took an hour and was cheaper including the cost of the Uber there and back”

“great location, good standard. Nice breakfast, a little different but nice.”

“Smooth checkin/checkout and breakfast ”

“Excellent rooms, and restaurant. A lot of alternative restaurants nearby. Also an excellent brewey tap room 10 min walk away.”

“Vid incheckning fick jag ett ostädat rum. Gammal mat stod kvar i rummet och handdukar överallt. Fick ett nytt rum, väggarna var smutsiga och ofräscha. Safety boxen gick inte att öppna. Berättade för personalen hur dåligt det var. Ingen kompensation. Tur det finns många andra hotell i Newcastle, jag bor inte här nästa gång..”

“Detta hotell var nog finaste som fanns 1990 men tiden har sprungit förbi och är inte fräscht längre. Luftkonditionering fungerade ej tillfredsställande ”

“Rummet bra och personalen som tog hand om oss var fantastisk”

“Trevligt hotell, bra personal”