Spahotell i Big Bear Lake

“The staff is outstanding and very helpful. I enjoyed my stay. I would have rated it excellent if there was access to the lake and a tad less noisy. It was off season so I couldn’t get on the water via the hotel as it’s a private lake - who knew that was a thing?! Also, the walls are paper thin and I had noisy neighbors. I could hear every detail of the conversation in their room. I also never received the promised email receipt upon check out. ”

“The rooms are not well kept in my experience. The first cabin I received had some immediate issues, but they DID quickly switch me to another cabin. I appreciate the staff acting so quickly, but my initial cabin should not have been available until after repairs had been completed. The grounds are ok, not well lit or signed, dont come in at night if you can help it. Its pretty close to Lake Arrowhead, extremely pet friendly, and the seclusion of the cabins is pretty cool. I would stay there...

“H9t tub was broken”

“Helt fantastiskt.”

“The rooms were clean and so quaint, very roomy, nice hot showers, and the fireplace/heater worked great! The staff were each do delightful & friendly. The breakfast each morning was absolutely delicious!! Definitely worth the stay. Thank you for the complimentary popcorn/drinks/tea. We had an amazing stay ”

“Good”

“We were disappointed with our stay due to multiple problems. Check-in was super frustrating, we never received the expected text for mobile check-in, and when I got through on the phone they told me you can only check in through text. They can’t do it over the phone, which makes no sense in a mountain town where cell service is spotty. It took almost half an hour to get the text then go through their online system to finally get another text with the code. A creek was actively flowing directly...

“Majority of staff very friendly. It is pricey, borderline ridiculous especially the cafe and buffet. Was told that they have no local competition so can charge as much as patrons willing to pay.”