This is a hard review to write because so much was good, but so much was also majorly flawed. Please consider we spent nearly 8000 dollars for an 8 night stay over thanksgiving and my birthday.
GOOD
-Property is beautiful, well located with great space
-Hot Tub, gaming space and open living were wonderful
-The amenities as listed are plentiful. If everything is working this property has everything you could want
BAD
-The cleanliness was some of the worst I have ever experienced in years of rentals
-The property had a superficial clean. If you dared to look under or to side of furniture you found trash and huge dust. I don't think any furniture had been moved to clean for a long time. We found emply plastic bottles, packets of advil and a dirty black hanes tshirt
-On arrival the previous tenants trash was still in the property.
-The oven was also very smoky when turned on suggesting it is long overdue a clean
-Previous tenants half used items were also left behind. We had half used shampoo in bathroom, milk in fridge and other fresh items in fridge/freezer. In a COVID world you would expect cleaning standards to be upped and this was not the case here
UGLY
-This comes down to two areas 1) things not working / being broken / wrong and 2) the lack of responsiveness and mixed support from the host who seemed to take exception to being asked to resolve anything. Suggesting we were demanding
-On arrival we had a number of issues and shared with host via text message (Amy). This was the day before thanksgiving so some appreciation is required
-Trash was full and cleanliness was not COVID standard as previously mentioned [emptied after 2 days]
-Upper main oven was broken (no heat) which was going to cause a major issue to cook our family thanksgiving meal! [fixed on thanksgiving day taking three hours, unfortunately engineer smashed glass oven door causing a hazard for rest of stay - never resolved]
-EnSuite to Master has a large Jacuzzi bath. Plug did not shut and so you could not fill the bath. Best bath in the property was not functional [Fixed after 5 days]
-Garage door did not appear to have a remote door opener / code [ Fixed after 5 days]
-In addition we had issues that required breakers to be reset. The breakers were situated behind a locked door
-One morning we woke and the wifi was broke. Wanted to turn router off to reset but this too was behind a locked door.
I would not stay here again on balance. Such a shame!