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Recensioner av Mantra South Bank

4.5 out of 5
Mantra South Bank
161 Grey Street, South Bank, South Brisbane, QLD

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 444 av 1000 recensioner" "
8 - Bra i betyg. 346 av 1000 recensioner" "
6 - Okej i betyg. 130 av 1000 recensioner" "
4 - Dåligt i betyg. 59 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 21 av 1000 recensioner" "

8,6/10

Renlighet

9,0/10

Personal och service

8,2/10

Bekvämligheter

8,2/10

Boendets skick och faciliteter

8,0/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2018
Svar från Sally P 27 sep. 2018
Thank you so much for your 5 star review - we look forward to welcoming you back again soon!

10/10 Fantastiskt

Tonia

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Cleaners need to be more particular, my bed was tied to other bed with a garbage bag !!!
Bodde här 3 nätter i april 2024
Svar från Melita Martin 5 maj 2024
Dear Tonia,Thank you for bringing this matter to our attention. We're truly sorry for the inconvenience you experienced during your stay. Rest assured, we take your feedback seriously and have addressed this issue with our housekeeping team to ensure such oversights do not occur again. We appreciate your understanding and hope to have the opportunity to make it up to you on your next visit.Sincerely,Melita MartinFront Office Assistant Manager

6/10 Okej

Jun

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Melita Martin 5 maj 2024
Dear Jun,Thank you for rating your recent stay with us.We hope to see you again soon.Sincerely,Melita MartinFront Office Assistant Manager

2/10 Väldigt dåligt

Sharon

Bodde här 1 natt i april 2024
Svar från Melita Martin 5 maj 2024
Dear Sharon,Thank you for reviewing your recent stay with us. I’m sorry your stay didn’t meet your expectations. Please feel free to contact us should you wish to advise of any issues. Sincerely,Melita MartinFront Office Assistant Manager

8/10 Bra

Jessica

Bodde här 1 natt i april 2024
Svar från Melita Martin 5 maj 2024
Dear Jessica,Thank you for rating your recent stay with us.We hope to see you again soon.Sincerely,Melita MartinFront Office Assistant Manager

6/10 Okej

Paul

Reste med sin partner
Gillade inte: Renlighet och boendets skick och faciliteter
Hotel common areas and room were pretty tired and basic considering the price paid. Had difficulty getting clear instructions about parking when calling the hotel. We had the same dirty crockery outside the door to our room since arrival for 3 days. Inconsistent with towels placed into room each day. Dirty carpets in room. Discarded cleaning cloths dangling from plants outside window. Very loud A/C. Mold in shower cubicle. Would all be fine if price was half what it was.
Bodde här 2 nätter i mars 2024
Svar från Melita Martin 30 mars 2024
Dear Paul,Thank you for taking the time to tell us about your experience at the Mantra South Bank Brisbane. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that your feedback does not go unnoticed, and we sincerely appreciate and value your comments and will be taking the appropriate measures to address each mentioned issues to prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Melita MartinFront Office Assistant Manager

2/10 Väldigt dåligt

Benjamin and Kylie

Gillade inte: Personal och service
This was by far the worst experience and stay we have ever had and at the price of $400 for one night we feel robbed. So to start with the shower is so slippery (as it’s an old bathtub) that when I stepped out of the shower one leg went one way and the other leg went the other way sending me flying across a slippery floor straight into a cupboard ripping my toe nail on my big toe straight off causing extreme pain to the point I can no longer where a shoe and will have to take time off work of which has now put a financial strain on my growing family, then at some late hour we received a phone call being accused of make loud noise and partying when we were trying to rest as that was point of our stay so we got on with our stay till breakfast came along and food was horrible and we were spoken to so rudely when we came to collect. After speaking to the manager they said sorry there’s nothing we can do for you. All we want is a nice stay for a night to relax
Bodde här 1 natt i mars 2024
Svar från Melita Martin 5 maj 2024
Dear Benjamin and Kylie,We're deeply sorry to hear about your disappointing experience during your recent stay with us. Your safety and comfort are our top priorities, and we're truly sorry for the incident in the shower. We take your feedback seriously and will investigate the matter further to prevent such incidents in the future. Additionally, we apologize for any inconvenience caused by the breakfast experience and any misunderstanding regarding noise complaints. Your feedback regarding the food quality and customer service has been noted, and we will address these issues with our team to ensure improvements are made. We understand the importance of a relaxing stay and regret that we fell short of your expectations. Please know that your feedback is invaluable to us, and we hope to have the opportunity to make it up to you in the future.Sincerely,Melita MartinFront Office Assistant Manager

6/10 Okej

Johanne

The hotel is in a great location. We were disappointed that we did not get our room serviced at all over the three night stay. On the second night we asked at reception for more toilet paper and tissues, they never arrived. Luckily I found the storeroom and was able to help myself to these and teabags as well. The staff at the restaurant were very good.
Bodde här 3 nätter i mars 2024
Svar från Melita Martin 5 maj 2024
Dear Johanne,Thank you for your feedback. We're glad to hear that you appreciated our great location and the service provided by our restaurant staff. However, we apologize for the disappointment you experienced with the housekeeping service and the inconvenience with the request for additional amenities. Your comments have been shared with our team to address these issues and ensure improvements are made. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless experience in the future.Sincerely,Melita MartinFront Office Assistant Manager

8/10 Bra

GIUSEPPE

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Melita Martin 5 maj 2024
Dear Giuseppe,Thank you for rating your recent stay with us.We hope to see you again soon.Sincerely,Melita MartinFront Office Assistant Manager

10/10 Fantastiskt

Danielle

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very convenient location for anything at South Bank and an easy walk into Brisbane CBD.
Bodde här 1 natt i mars 2024
Svar från Melita Martin 5 maj 2024
Dear Danielle,Thank you for taking the time to share your experience! We're delighted to hear that you found our location very convenient for exploring South Bank and the Brisbane CBD. Providing our guests with easy access to nearby attractions is important to us, and we're thrilled that we met your expectations. We hope to welcome you back for another enjoyable stay in the future!Sincerely,Melita MartinFront Office Assistant Manager

10/10 Fantastiskt

Catriona

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellent location. Stayed before will stay again.
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Nancy

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This property was neat tidy and very quite
Bodde här 1 natt i februari 2024

8/10 Bra

Tanya

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Sheridan

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Refreshments in the foyer, happy to store luggage for guests on check out for agreed time.
Bodde här 2 nätter i januari 2024

10/10 Fantastiskt

PETER

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location if your off to a show at QPAC.
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Eric

Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Stella

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Service was great. Room was clean and spacious. Parking is expensive
Bodde här 1 natt i januari 2024

8/10 Bra

Clive

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The Mantra ticked all the boxes for our stay
Bodde här 1 natt i januari 2024

8/10 Bra

Meaghan

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Room was clean, spacious and great outlook overlooking Brisbane CBD. Convenient and easy walk to QPAC, Southbank, transport and dining options. Would stay there again.
Bodde här 2 nätter i januari 2024

10/10 Fantastiskt

Bobbi

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Park 400 metrrs away at the convention center. It was clean, quiet. Staff helpful on check in. Definitely would stay again. It has a gym, pool and hot tub too but did not use.
Bodde här 1 natt i januari 2024

8/10 Bra

mark

Bodde här 1 natt i januari 2024

8/10 Bra

Dean

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Room wasn’t what I thought I had booked. Staff were polite and approachable. Room was clean. Would stay again but make sure I know what I’m getting.
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Catherine

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nothing further to add.
Bodde här 1 natt i januari 2024

6/10 Okej

Wendy, Mentone

Gillade: Personal och service och bekvämligheter
Location, staff and public areas of the hotel are great. The room was old and tired. Bathrooms need regrouting or upgrade. Also smelled a bit musty.
Bodde här 4 nätter i januari 2024

8/10 Bra

Brett

Reste med sin partner
Gillade: Renlighet och personal och service
Bodde här 1 natt i januari 2024

6/10 Okej

Andrew

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet
On entering the apartment at the Mantra on Southbank we were greeted with a non-functioning microwave, a dryer whose cover fell off, a tap handle which fell off and some previous clothing in the dryer from a previous guest. We even found a pair of socks under the bedroom blinds at the end of our stay. When we discussed these issues with the staff Kent was extremely helpful and supportive, immediately offering a new room in the floor below. He was excellent and one of the high points of our stay apart from where the apartment was located. We felt that the rooms could have been looked after much better in terms of their cleanliness, while maintenance was excellent and very helpful when required. We will be seriously considering where we stay when next in Brisbane.
Bodde här 6 nätter i december 2023

8/10 Bra

Monique

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Colin

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023

6/10 Okej

Aurora

Reste med familjen, Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Gillade inte: Renlighet
The property was excellent and the staff friendly. Unbeatable location. However, when we arrived late at night to sleep, the sheets and pillowcases on our bed were stained and dirty. We called down and someone came but instead of making the bed, they handed us the sheets, one pillowcase short and expected us to make the bed. She realised this was not ok and then made it herself the best she could, but it was unexpected and disappointing to find dirty sheets at this calibre hotel
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Vikki

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Warmest reception by front office manager James. You have an amazing talented team member there! Rooms very accommodating and such a fantastic location. Will be back for sure.
Bodde här 1 natt i december 2023

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Got a room upgrade which was great. Unfortunately the bedroom had very weak aircon, however, the staff were great and did their best to resolve the matter. The bedroom was right next to the trainline, however, the windows are soundproof so couldnt hear anything. Great location. Good facilities.
Bodde här 1 natt i december 2023

8/10 Bra

Suzy

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Central to south bank parking at convention centre $25 just park and able to walk every where
Bodde här 1 natt i december 2023

4/10 Dåligt

Kristen

Reste med familj och småbarn
Gillade: Personal och service
Gillade inte: Renlighet och bekvämligheter
The bath tub area had a significant amount of mould. We asked for the mould to be cleaned, which improved it a very small amount. It was too disgusting to bathe or shower in, so we had to purchase bathroom cleaner and clean it ourselves. The kitchen cupboards stunk of damp/mould so we didn’t use any kitchen utensils. The room needed a deep clean, it was only clean on the surface, look any closer and it was disgusting. Dust piles under the bed. bedroom wardrobe dirty. Balcony was really dirty so didn’t want to sit out there. Good convenient location though. Would not recommend and would never stay again. Needs a big upgrade - old microwave, no smart TV, noisy dryer
Bodde här 2 nätter i december 2023

6/10 Okej

Catherine

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i december 2023

6/10 Okej

Jennifer

Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 7 nätter i december 2023

10/10 Fantastiskt

Brett

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2023

8/10 Bra

Keith

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Because i was going to a show at the lyric theatre the mantra is in easy walking distance of train station and qpac where the lyric theatre is located. Room was fine bed was fine also close to sothbank parklands and Brisbane convention centre and museum and goma for anyone interested. Can't comment on food or parking as only went for accommodation purposes.
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Angela

Bodde här 1 natt i december 2023

6/10 Okej

Roy

Gillade: Personal och service
Footpath fronting property and entry needs attention daily. Very dirty. Our shower needed to be cleaned of mould. Patio to rear of Room 420 was a real shock 😳. Absolutely filthy, no attention or cleaning for YEARS! Not usable! Crushed and stiff curtain needs replacing. Room clean. Staff at desk very friendly and efficient.
Bodde här 2 nätter i december 2023

4/10 Dåligt

Michael

Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Windows in room were too dirty to see out ! Room was poorly equipped; looked old and tired. No wine glasses; 2 unmatched glasses and 2 coffee mugs. No cutlery; only 2 teaspoons NO Complimentary on-site parking. Only 2 short-term parkings at entrance in a busy street. No offers of things to see or do. Overpriced. Will definitely not return.
Bodde här 1 natt i december 2023

4/10 Dåligt

Mickey

Affärsresenär, Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Property is very old, mattresses are extremely dirty.
Bodde här 12 nätter i november 2023

8/10 Bra

Kelly

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was good. Staff were really helpful
Bodde här 1 natt i november 2023

10/10 Fantastiskt

Kasey

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very pleasant stay.
Bodde här 2 nätter i november 2023

8/10 Bra

Cassandra

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023

10/10 Fantastiskt

Luke

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023

2/10 Väldigt dåligt

Jamie

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Poor service
Twin beds booked, Reception was notified that only one bed was in the room in the afternoon and did not fix it. Said staff had gone home and gave a roll up bed instead. Bathroom mouldy
Bodde här 1 natt i november 2023

10/10 Fantastiskt

Robyn

Bodde här 1 natt i november 2023

6/10 Okej

Deborah

Reste med familjen
Gillade: Personal och service
Bodde här 2 nätter i november 2023

2/10 Väldigt dåligt

Colin

Gillade inte: Personal och service
Never again
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Elizabeth

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great location.
Bodde här 1 natt i oktober 2023
Svar från Mantra Southbank Brisbane Team 20 okt. 2023
Hi Elizbeth, Thank you for your great review and we look forward to welcoming you back again soon.