Boendets ingång

Recensioner av Mantra Terrace Hotel

4 out of 5
Mantra Terrace Hotel
52 Astor Terrace, Spring Hill, QLD

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 308 av 1000 recensioner" "
8 - Bra i betyg. 438 av 1000 recensioner" "
6 - Okej i betyg. 151 av 1000 recensioner" "
4 - Dåligt i betyg. 66 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 37 av 1000 recensioner" "

8,6/10

Renlighet

8,4/10

Personal och service

8,0/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Elin

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Personligt hotell
Hotellets service var fantastisk då jag efter att ha kommenterat att badrumsgolvet var smutsigt fick byta rum samt bli uppgraderad och fick en personlig ursäkt från hotellets menager. De bryr sig verkligen om sina gäster.
Bodde här 3 nätter i mars 2019
Svar från Paul_GM 11 mars 2019
Thanks Elin, for the 10 out of 10 rating. We are so pleased we were able to turn things round for you and make it a great experience for you. We really do care about our valued guests as we are committed to delivering a great stay experience with genuine and authentic service. We hope to see you again one day. Best Wishes, Paul - General Manager

8/10 Bra

Jonny

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Centralt belägen
Bodde här 3 nätter i november 2018
Svar från Paul_GM 12 nov. 2018
Thanks Jonny for the feedback. We appreciate it. Best Wishes, Paul - General Manager

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Gav vad som förväntades
Hade två bra dagar på Mantra Terrace. Hotellet ligger hyfsat nära stadskärnan och känner man för en promenad så är det inte för långt till Southbank heller. Utsikten från rummet var inget att hurra över och till frukosten ingick ingick inte dryck vilket kan tyckas märkligt. Utöver detta hade vi en väldigt bra upplevelse.
Thanks for your feedback. It was great to read that you enjoyed your stay overall. We hope to see you again soon. Best Wishes, Paul - General Manager

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Svar från General Manager 28 dec. 2016
Thank you for your rating of your recent stay at Mantra Terrace Hotel. We hope to see you again soon. Kind Regards, Paul - General Manager

8/10 Bra

Madeleine

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bekvämt och fint hotell
Fint hotell med trevlig personal, däremot så kostade wi-fi 10 AUD.
Svar från General Manager 12 dec. 2016
Thank you for sharing your comments about your recent stay with us at Mantra Terrace Hotel. It was a pleasure having you stay with us and we look forward to welcoming you again in the future. Kind Regards, Paul - General Manager

6/10 Okej

Annika, Gothenburg

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Trevligt
Fräscht trevligt hotell precis bakom citybullret. Saknade att det inte ingick frukost eller WI-FI men trevlig personal.
Svar från Ian Preston 14 juli 2016
Dear Trevligt, Thanks for jumping on line and sharing your stay with us. I appreciate the feedback and I am happy to ready you found the staff friendly and the hotel fresh. Kind regards, Ian Preston General Manager

6/10 Okej

Cecilia, Stockholm

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Fint men litet
Fint hotell som ligger ganska nära centrum, dock en lång brant uppförsbacke dit. Rummet va litet så två öppna resväskor va de knappt att vi fick plats med. Men rummet va annars fräsht. Området va väl inge särskilt utan man går ju ner till centrum. Ca 2 km till southbank där man kan sola och bada.
Svar från Ian Preston 4 juni 2016
Dear Cecilia, Over all I am happy to read you had a pleasant stay while with us. I do agree that the walk up the hill from the CBD can be a little steep. I am delighted to read that you were able to enjoy the amazing beach pool over at South Bank while you were in Brisbane. Kind regards Ian Preston General Manager

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The condition of both the room and the hotel in general was nice and tidy. I would have preferred to have a designated place for my luggage in the room, this was now laying on the floor and blocking the walk space a bit. Wifi was not included and was quite expensive. The staff at the hotel was very nice and helpful with enquiries and general help I needed for my stay - thanks! There is a very nice breakfast place just NEXT DOOR to the hotel which I preferred over the one at the hotel because of the a layer of fat exposing fingerprints as well as dirty plates, cups and cutleries - that is something they can improve on!
Svar från Ian Preston 23 apr. 2016
Dear Anonymous, Thanks for taking the time to share your experience. I am happy to read that the staffs were helpful. Thank you also for the feedback regarding the restaurant located in the hotel; I have passed this feedback onto the restaurant owners so that they can use this to improve upon their product. Kind regards Ian Preston General Manager

6/10 Okej

judy

Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

Isabelle

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great stay
Bodde här 2 nätter i mars 2024

6/10 Okej

Ashley

Reste med sin partner
Gillade: Personal och service och bekvämligheter
Gillade inte: Renlighet
The room is quite nice, albeit small but the carpet obviously wasn’t the best choice, nor were the material bedheads which both had stains which gives the feeling of unclean. We also found a cockroach running around the room which didn’t help that feeling. Bed comfy and the option to select different style pillows was a nice touch. Staff friendly. Good location.
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Marlene

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This property was very impressive. New and contemporary furnishings and modern decor. Staff were friendly and helpful.
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Daniel

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I love the aesthetics of this place. The reception staff are so welcoming also.I just can't wait till my next stay.
Bodde här 1 natt i januari 2024

4/10 Dåligt

Jacqueline

Gillade inte: Renlighet och boendets skick och faciliteter
What ai like about the property is that it is within the city. What I dont like about the place is the shower floor is dirty, i have to clean and scrub it using shower bath gel all over the floor and corners, it stinks the whole time of my stay, and also the "rainfall shower head is disappointing, very little water is coming out and weak pressure at all. The worst is the sewerage smells, i can tell they do not disinfect or at least pour down bleach on sewerage/tubing. This contributes to the smell in the shower. The amount paid for 3 nights are not worth it. I regret staying.
Bodde här 3 nätter i december 2023

6/10 Okej

Nicki

Reste i grupp
Gillade: Renlighet, personal och service och rummets bekvämlighet
Good location, terrible view , getting luggage for parking streets away was a nightmare. Nice tiny clean comfortable room
Bodde här 1 natt i december 2023

8/10 Bra

Sheldon, Osoyoos

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The housekeeping frequency of every 4 days isn't enough in the summer months.
Bodde här 7 nätter i november 2023

8/10 Bra

Hyun

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
They are always welcome us and double check about room condition which is comfortable. Staff are friendly.
Bodde här 1 natt i november 2023

10/10 Fantastiskt

Belinda

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great quiet location and clean, relaxing room. This was for a work trip to attend a conference next door. I would stay here again.
Bodde här 2 nätter i november 2023
Svar från Stefan 28 nov. 2023
Dear Belinda, We are delighted to read that you had a great stay at Mantra Terrace Brisbane! Our team is committed to providing our guests with comfortable and relaxing accommodations and we are glad that you found our room to be just that. We appreciate your kind words and are grateful for your patronage.We hope that you choose to stay with us again soon! Kind regardsStefan CorriganFront Office Manager

8/10 Bra

Wayne

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice and convenient! Room was very musty like wet smell! Location was handy but very disappointing that although they advertised breakfast menu in tv in room they don’t actually do it!
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Micah

Bodde här 3 nätter i oktober 2023

10/10 Fantastiskt

Keith

Bodde här 1 natt i oktober 2023

4/10 Dåligt

Deborah

Reste med familjen
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
The room smelt quite bad - the drains were very slow so I imagine there was some drainage problem
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Ian

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
After flying in from the West, i was given a room really early so i could get rest. Brilliant service
Bodde här 1 natt i september 2023

8/10 Bra

Alan

Gillade: Renlighet och personal och service
Bodde här 3 nätter i september 2023

10/10 Fantastiskt

Peter

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Business area so was quiet on the weekend which suited us. East wall to fortitude valley coffe and bars.
Bodde här 1 natt i september 2023

10/10 Fantastiskt

Connor

Bodde här 1 natt i september 2023

2/10 Väldigt dåligt

Abby

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i september 2023

4/10 Dåligt

Davey

Gillade inte: Personal och service och boendets skick och faciliteter
Walls like paper (sound), staff like slugs (bar), fire alarms like normal (routine). With nights like this, I will be back, I guarantee it.
Bodde här 1 natt i augusti 2023

8/10 Bra

Shukhan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i augusti 2023

6/10 Okej

Paul

Reste med sin partner
Gillade: Personal och service och boendets skick och faciliteter
Check in was quick as we were very late checking in but only there 4 hours as partner had to go to work early
Bodde här 1 natt i augusti 2023

10/10 Fantastiskt

David

Reste med familj och småbarn, Reste i grupp, Affärsresenär, Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Best place in Brisbane to stay the people working there awesome. And they have best coffee as well think i had 10 for day lol 😂. Rooms awesome 10 out 10 from me this place for me
Bodde här 1 natt i augusti 2023

10/10 Fantastiskt

Toni

Bodde här 3 nätter i augusti 2023

8/10 Bra

Richard

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i juli 2023

8/10 Bra

Astha

Bodde här 8 nätter i juli 2023

8/10 Bra

Akiko

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff was very helpful & Nice. Pillow was all high and hard. Might need soft one too.
Bodde här 1 natt i juli 2023
Svar från Hasnain | FO Team Leader 14 juli 2023
Hi Akiko,Thank you for your lovely review and your feedback. We will definitely pass along your suggestions to our management as we make further improvements in our services. Kind regards,Hasnain

6/10 Okej

Jo-Ann

Affärsresenär
Gillade: Renlighet och personal och service
The rooms are very clean and tidy. Could use a bottle of water in the room.
Bodde här 2 nätter i juni 2023
Svar från Hasnain | FO Team Leader 14 juli 2023
Hi Jo-Ann,Thank you for your feedback. There are water jugs in the room which can be filled in from the free standing water dispenser in the lobby or by one of our team members when requested. We hope to welcome you back for your next stay.Kind regards,Hasnain

10/10 Fantastiskt

Melissa

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
I am always impressed with the staff and the convenience of Mantra on the Terrace.
Bodde här 2 nätter i juni 2023
Svar från Hasnain | FO Team Leader 14 juli 2023
Hi Melissa,Thank you very much for your lovely feedback. Kind regards,Hasnain

10/10 Fantastiskt

Claire

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i juni 2023
Svar från Hasnain | FO Team Leader 14 juli 2023
Hi Claire,Thank you for your 5 star review. Kind regards,Hasnain

8/10 Bra

GARY

Reste med sin partner
Gillade: Renlighet
The hotel was quite ok. The room was small. The TV info showed breakfast was available but we were told at reception that they don’t do breakfast with no other explanation.
Bodde här 1 natt i juni 2023
Svar från Hasnain 25 juni 2023
Dear Gary,Thank you for taking the time to provide your feedback on your recent stay with us. We are pleased to hear that you enjoyed your stay overall. Please accept our sincerest apologies for any inconvenience closure of the restaurant may have caused. We have not been able to make the restaurant operational after its closure during Covid.We appreciate your feedback as it helps us to identify areas where we can improve our services. It is our goal to provide all of our guests with an exceptional experience, and we are glad to hear that you enjoyed your stay despite the closure of the restaurant. We hope to have the pleasure of welcoming you back in the near future. Yours sincerely, Hasnain FO Team Leader

8/10 Bra

Judy

Gillade: Renlighet och personal och service
Bodde här 1 natt i juni 2023
Svar från Hasnain 18 juni 2023
Dear Judy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards,Hasnain FO Team Leader

10/10 Fantastiskt

Daniel

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i juni 2023
Svar från Hasnain 18 juni 2023
Dear Daniel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards,Hasnain FO Team Leader

6/10 Okej

Guy

Bodde här 2 nätter i maj 2023

10/10 Fantastiskt

Malcolm

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Easy walk to the CBD, good food and friendly staff
Bodde här 2 nätter i maj 2023
Svar från Hasnain 20 maj 2023
Dear Malcolm,We very much appreciate your comments regarding your stay at the Mantra Terrace Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards,Hasnain FO Team Leader

8/10 Bra

Raymond

Reste med sin partner
Gillade: Personal och service och boendets skick och faciliteter
Staff: very friendly, ease of check-in. Location: Easy walk to bus stop to catch Free Spring Hill Loop Bus Route 30, which takes you down to the CBD or up to Wickham Terrace for specialist doctors appointments etc. Food options: Cafe downstairs, no Keto options though, but many people seem to be patronising the business. Other close by cafes, in same street, with Keto options though. Room: nice decor, good quality curtains for keeping out morning sun Didn't like: room was too small for two people
Bodde här 1 natt i maj 2023
Svar från Hasnain 13 maj 2023
Dear Raymond,Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed your stay with us, but we are sorry to hear that you found the room to be small. Our hotel is frequented by business travellers who are staying with us for a short period of time, and our rooms are designed with this in mind. However, we will certainly take your comments into consideration as we continue to make improvements to our hotel. Thank you again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future. Kind regards, Hasnain FO Team Leader

6/10 Okej

Amanda

Reste i grupp
Property was in walking distance and staff were friendly Didn’t like how the room was so small and the cleaners did not come through and replenish stock. Condensation from windows made our bags wet if on the window silv
Bodde här 3 nätter i maj 2023
Svar från Hasnain 13 maj 2023
Dear Amanda,Thank you for taking the time to share your feedback with us. We are sorry to hear that you found the room to be small. Our hotel is frequented by business travellers who are staying with us for a short period of time, and our rooms are designed with this in mind. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Please accept our sincerest apologies for any inconvenience during your stay. We will certainly take your comments into consideration as we continue to make improvements to our hotel. Thank you again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future. Kind regards, Hasnain FO Team Leader

10/10 Fantastiskt

Dane R

Reste i grupp
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Perfect for my needs that weekend
Bodde här 1 natt i mars 2023
Svar från Hasnain 7 maj 2023
Dear Dane,Thank you for taking the time to write a review of your recent stay with us. We are thrilled to hear that our property was perfect for your needs during your weekend getaway. It is always our goal to provide our guests with exceptional service, and we are delighted that we were able to meet your expectations.We are grateful for your kind words, and we hope to have the pleasure of welcoming you back to Mantra Terrace Hotel in the near future.Thank you again for choosing to stay with us.Kind regards,Hasnain FO Team Leader

10/10 Fantastiskt

Courtney-Lee

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i april 2023
Svar från Hasnain 7 maj 2023
Dear Courtney-Lee,Thank you for taking the time to write a review of your recent stay with us. It is always our goal to provide our guests with exceptional service, and we are delighted that we were able to meet your expectations.We are grateful for your kind words, and we hope to have the pleasure of welcoming you back to Mantra Terrace Hotel in the near future.Thank you again for choosing to stay with us.Kind regards,Hasnain FO Team Leader

10/10 Fantastiskt

Yashteel

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very clean and excellent staff
Bodde här 1 natt i april 2023
Svar från Hasnain 7 maj 2023
Dear Yashteel,Thank you for taking the time to write a review of your recent stay with us. It is always our goal to provide our guests with exceptional service, and we are delighted that we were able to meet your expectations.We are grateful for your kind words, and we hope to have the pleasure of welcoming you back to Mantra Terrace Hotel in the near future.Thank you again for choosing to stay with us.Kind regards,Hasnain FO Team Leader

8/10 Bra

eli

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Location was 5 blocks away from the hub. Very convenient.
Bodde här 9 nätter i mars 2023
Svar från Hasnain 7 maj 2023
Dear Eli,Thank you for taking the time to write a review of your recent stay with us. We're thrilled to hear that you had an enjoyable stay at Manta Terrace and our location contributed to your positive experience It is always our goal to provide our guests with exceptional service, and we are delighted that we were able to meet your expectations.We are grateful for your kind words, and we hope to have the pleasure of welcoming you back to Mantra Terrace Hotel in the near future.Thank you again for choosing to stay with us.Kind regards,Hasnain FO Team Leader

8/10 Bra

Shainara

Reste med sin partner
Gillade: Personal och service och boendets skick och faciliteter
It was simple, affordable and nice. The bed was quite hard so didn't have the best sleep. Would stay there again though if needed.
Bodde här 1 natt i mars 2023
Svar från Hasnain Iqbal 31 mars 2023
Dear Shainara, Thank you for taking the time to share your feedback. We appreciate your comments on what sounds like an overall pleasant stay with us at Mantra Terrace. I do note your comments that bed was a bit hard and I do appreciate that they are for some people. We are very much designed for short stopovers and stays and all of our beds are standardised. Should you wish to book with us again we can review your booking and allocate you into a room with the softest beds that we have. Please feel free to contact me directly upon booking your next stay to organise this. Thank you again and we hope to welcome you back to our hotel very soon!Kind regards,Hasnain IqbalFront Office Team Leader