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Recensioner av Novotel Brisbane South Bank Hotel

4.5 out of 5
Novotel Brisbane South Bank Hotel
38 Cordelia Street, South Brisbane, QLD

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 551 av 974 recensioner" "
8 - Bra i betyg. 300 av 974 recensioner" "
6 - Okej i betyg. 78 av 974 recensioner" "
4 - Dåligt i betyg. 27 av 974 recensioner" "
2 - Väldigt dåligt i betyg. 18 av 974 recensioner" "

9,4/10

Renlighet

9,0/10

Personal och service

8,8/10

Bekvämligheter

9,2/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

4/10 Dåligt

Verifierad resenär

Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Renlighet och personal och service
Bodde här 5 nätter i januari 2024
Svar från Millicent 23 jan. 2024
Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i januari 2024
Svar från Millicent 16 jan. 2024
Thank you for taking the time to share your review with us. We are glad you enjoyed your stay and hope to welcome you back.

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Modernt och centralt
Modernt och med kanonläge nära South Bank med fina restauranger och uteliv. För en familj om 4 pers väl litet rum och 2 små dubbelsängar, ca 120 cm. Plus för pool och gym men frukost för 1900 SEK för 2 dagar är inte prisvärt, sskt inte om barnen petar i maten.
Bodde här 2 nätter i december 2019

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Mycket bra service och fint hotell
Bra placerat hotell nära stan men i lugnt område. Mycket bra service på hotellet.
Bodde här 1 natt i oktober 2019

10/10 Fantastiskt

Hiren Anilkumar

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i april 2024
Svar från Leticia, Digital Marketing Manager 1 maj 2024
Dear Hiren, thank you so much for your 5-star review! We're glad that you enjoyed your stay. Kind regards.

10/10 Fantastiskt

Angus

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
all good
Bodde här 1 natt i april 2024
Svar från Leticia, Digital Marketing Manager 28 apr. 2024
Dear Angus, thank you so much for your 5-star review. Kind regards.

10/10 Fantastiskt

Stephen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 6 nätter i april 2024
Svar från Leticia, Digital Marketing Manager 28 apr. 2024
Dear Stephen, thank you so much for your 5-star review! Kind regards.

10/10 Fantastiskt

Alistair

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We stayed for 4 nights, and the experience was faultless. Great location just 5 mins walk from all the activities in South Bank. Felt safe at night. Modern hotel in excellent condition, very clean, great service from all staff. Room was very well-equipped, modern and clean. Breakfast was very good and good value. Reception and bar / restaurant area very well-presented. Good pool and well-equipped gym. Only two tiny criticisms - the outdoor pool was a little too cold to really use (I understand it can be heated), and the shower in our room wasn't very powerful. But these are tiny compared to the overall excellent experience.
Bodde här 4 nätter i mars 2024
Svar från Leticia, Digital Marketing Manager 8 apr. 2024
Dear Alistair, thank you so much for your great review. We're happy to know that you enjoyed your stay and we're looking forward to welcoming you back soon. Kind regards.

10/10 Fantastiskt

madison

Reste med sin partner
All staff were amazing, friendly and welcoming. Housekeeping did a fantastic job in ensuring our stay was clean and fresh each day. Great facilities and plenty of things around the hotel to enjoy.
Bodde här 6 nätter i april 2024
Svar från Leticia, Digital Marketing Manager 8 apr. 2024
Dear Madison, thank you so much for your glowing review! We're thrilled to know that you had an unforgettable stay with us and we're looking forward to welcoming you back soon. Kind regards.

10/10 Fantastiskt

Mike

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i mars 2024
Svar från Leticia, Digital Marketing Manager 8 apr. 2024
Hi Mike, thank you so much for your 5-star review!

2/10 Väldigt dåligt

eric

Affärsresenär, Reste med sin partner
Gillade: Renlighet
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
A horrible experience. Booked in and they insisted I pay the hotel upfront even though I had booked via expedia and they had authenticated my credit card. Arrived at the room the corridor wall was full of patches, there were no hangars or or glasses in the room. These were delivered later. Next day return to room late afternoon, the used towels are still on the floor together with all the dirty glasses. It takes 30 minutes to have towels and clean glasses delivered to our room, told the hotel is very busy and cant provide ta quicker service. The gym is not clean and the equipment in poor repair, 3 of the 4 Bikes either had parts missing or were broken, the pedals of the elliptical trainer were so dirty that my shoes stuck to the pedals. Reported this nothing was done. The service of the room the next day was lacking, we received clean towels but all our dirty glasses were left behind. I am a silver member - when I asked why my stay did not qualify for the points I was told it was because we booked via an external booking engine. Will not use the Novotel chain if I can help it.
Bodde här 4 nätter i mars 2024
Svar från Leticia, Digital Marketing Manager 8 apr. 2024
Dear Eric, thank you so much for reviewing us. We're very sorry that we fell short of meeting your expectations during your stay with us. We would like to discuss further the issues raised, so we kindly ask you to contact us at ha0x0@accor.com or 07 3295 4100. We are looking forward to hearing from you. Kind regards.

6/10 Okej

Susan

Reste med sin partner
Gillade: Bekvämligheter
Very convenient- all very adequate for a couple of nights stay. Shortage of staff on reception desk especially at check out time.
Bodde här 2 nätter i mars 2024
Svar från Millicent 25 mars 2024
Hi Susan, Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your feedback.I am sorry to hear however about the delay on check out. We hope to welcome you again soon.

10/10 Fantastiskt

Mark

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The reception staff were amazing overall beautiful place to stay. We will be back
Bodde här 1 natt i mars 2024
Svar från Millicent 18 mars 2024
Hi Mark, Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback! We are glad that you enjoyed your stay with us and look forward to you back again soon!

10/10 Fantastiskt

Alan

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Easy walk to South Bank parklands and all the activities there. Bed is nice, room quiet. But small, if you need bathroom privacy, then a standard or superior room is not for you
Bodde här 3 nätter i mars 2024
Svar från Millicent 18 mars 2024
Dear Alan, Thank you for your feedback! I am pleased to let you know that our Corner 'N' Rooms provide a more traditional layout with a bathroom closed off from the bedroom which you may prefer to our standard lay out. We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Fantastiskt

Ethan

Reste med sin partner
Gillade: Bekvämligheter
Easy check in and check out. Super clean. Yummy breaky. Great spot in a walkable area. Comfy bed. Nice shower. Had a wonderful stay
Bodde här 1 natt i februari 2024
Svar från Millicent 28 feb. 2024
Hi Ethan, Thank you for your lovely feedback. We are happy to hear that you had an enjoyable stay and look forward to welcoming you back again soon!

10/10 Fantastiskt

Clint

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Location
Bodde här 1 natt i februari 2024
Svar från Millicent 19 feb. 2024
Hi Clint, Thank you for sharing your review, we are glad you enjoyed your stay at Novotel Brisbane South Bank!

8/10 Bra

??

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
朝食がとてもおいしかったです。家族で利用しましたが、子供達も食べられるものが多かったです。また利用したいです。
Bodde här 1 natt i december 2023
Svar från Millicent 19 feb. 2024
Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

10/10 Fantastiskt

Amy

Bodde här 2 nätter i februari 2024
Svar från Leticia, Digital Marketing Manager 21 mars 2024
Dear Amy, thank you so much for your 5-star review! We're happy to know that you enjoyed your stay and we hope to welcome you back soon. Kind regards.

10/10 Fantastiskt

Jen

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice sized and quality room, quiet but close to Southbank and cultural precinct. Good value for money. Great for our weekend break.
Bodde här 1 natt i februari 2024
Svar från Millicent 4 feb. 2024
Hi Jen, Thank you for choosing to stay at Novotel Brisbane South Bank and sharing your lovely feedback! We are so happy to hear you enjoyed your stay and look forward to welcoming you back again soon!

10/10 Fantastiskt

Scott

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
This should be your first choice
We had booked another unit at Morgan Suites that was not to our standards. Etc musty smell. I went on Hotels.com again and found this hotel nearby and booked it. It’s something I should have done at the beginning.
Bodde här 4 nätter i januari 2024
Svar från Millicent 1 feb. 2024
Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

10/10 Fantastiskt

Sandra, Elkhorn

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i januari 2024
Svar från Millicent 30 jan. 2024
Hi Sandra,Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Fantastiskt

Dave

Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful food, great room and staff but limited parking
Bodde här 1 natt i januari 2024
Svar från Millicent 30 jan. 2024
Dear Dave,Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

10/10 Fantastiskt

John

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i januari 2024
Svar från Millicent 30 jan. 2024
Hi John,Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

10/10 Fantastiskt

Taylor

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024
Svar från Millicent 30 jan. 2024
Hi Taylor, Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

8/10 Bra

Arrigo

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 5 nätter i januari 2024
Svar från Millicent 23 jan. 2024
Hi Arrigo, Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Bra

Amanda

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location, quick walk to south bank streets beach. Buffet breakfast had a good variety. Rooms were lovely. Parking charges expensive especially when already paying quite a lot to stay. Parking spots very small, not a lot of space to get in and out of your doors. Pool and gym good. Most staff were excellent.
Bodde här 5 nätter i januari 2024
Svar från Millicent 23 jan. 2024
Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

10/10 Fantastiskt

Lindell

Reste med familjen
Bodde här 1 natt i januari 2024
Svar från Millicent 23 jan. 2024
Hi Lindell,Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Fantastiskt

Nicole

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 4 nätter i januari 2024
Svar från Millicent 23 jan. 2024
Hi Nicole, Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Fantastiskt

Kellie

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean, well designed, comfortable rooms, great food and friendly staff. Many thanks
Bodde här 1 natt i januari 2024
Svar från Millicent 17 jan. 2024
Dear Kellie, Thank you for sharing your lovely feedback and choosing to stay at Novotel Brisbane South Bank! We are glad you enjoyed your stay and we look forward to welcoming you back again soon.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Superb location and hotel
We were pleasantly surprised by Novotel, we have never stayed at a Novotel before so was not sure what to expect. The room was lovely and spacious, the bed was very comfortable and the hotel was very quite. We were staying there for a visit to the theatre so the location was great as it was in walking distance. We would definitely stay again.
Bodde här 1 natt i januari 2024
Svar från Millicent 16 jan. 2024
Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

10/10 Fantastiskt

Renae

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent customer service, room was very clean and the beds oh so comfortable, love this place
Bodde här 1 natt i januari 2024
Svar från Millicent 16 jan. 2024
Hi Renae, I am so happy to hear you enjoyed your stay and love our hotel! Thank you for choosing to stay with us and taking the time to share your lovely feedback. We look forward to welcoming you back!

10/10 Fantastiskt

Sophie

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent service from all staff. Facilities are great (our tv was a bit dodgy but not a huge issue for us). This was our second stay here and loved it again.
Bodde här 1 natt i januari 2024
Svar från Millicent 16 jan. 2024
Hi Sophie, thank you so much for choosing to stay with us again at Novotel Brisbane South Bank! We are so happy you enjoyed your stay and hope you continue to enjoy your stays here!

8/10 Bra

Justin

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Millicent 16 jan. 2024
Hi Justin,Thank you for choosing to stay with us at Novotel Brisbane South Bank. We are happy to hear you enjoyed your stay and hope to welcome you back!

10/10 Fantastiskt

Daniel

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 3 nätter i januari 2024
Svar från Millicent 16 jan. 2024
Hi Daniel,Thank you so much for sharing your 5/5 review with us! We are glad you enjoyed your stay and look forward to welcoming you back.

8/10 Bra

Mark

Gillade: Renlighet, personal och service och boendets skick och faciliteter
On check in I wanted a car park knowing it was $35. I was told there were no spaces. Only disabled spots. When i checked out the car park there were only about half a dozen cars parked with probably 30 spare. Same again later. Not happy with that.
Bodde här 1 natt i januari 2024
Svar från Millicent 16 jan. 2024
Hi Mark, Thank you for staying with us and taking the time to share your feedback. I will pass your comments regarding parking on to our team to ensure we are managing the area. We hope you will give us the opportunity to provide you with a better stay in the future.

10/10 Fantastiskt

Chanel Margaret

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Such a great location and room. Very affordable stay as well, we had the breakfast included which was lovely, and the staff were great. Would definitely stay here again!
Bodde här 5 nätter i januari 2024
Svar från Millicent 9 jan. 2024
Hi Chanel,Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

10/10 Fantastiskt

Lyn, Trinity Beach

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellent location central to Brisbane’s arts hub and many good restaurants.
Bodde här 1 natt i januari 2024
Svar från Millicent 9 jan. 2024
Hi Lyn,Thank you for sharing a review, we are happy to hear you enjoyed your stay with us and hope to welcome you back to Novotel Brisbane South Bank again soon!

8/10 Bra

Graham

Bodde här 3 nätter i januari 2024
Svar från Millicent 30 jan. 2024
Hi Graham, Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Fantastiskt

Carlo

Bodde här 1 natt i januari 2024
Svar från Millicent 30 jan. 2024
Hi Carlo,Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Bra

Minni

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff at reception were helpful. Room was clean. Overall it was a good experience staying at the hotel. Only flaw was coffee tea sugar and milk was not replenished.
Bodde här 2 nätter i januari 2024
Svar från Millicent 9 jan. 2024
Hi Minni,Thank you so much for sharing your lovely review, I am happy to hear you enjoyed your stay with us! I have also passed your comments regarding coffee, tea, sugar & milk to our housekeeping team. We look forward to welcoming you back again soon!

6/10 Okej

Margaret

Reste med familjen
Gillade inte: Personal och service
Charges for car park on top of 230 room charge. Late book in time. Value for money not there
Bodde här 1 natt i januari 2024
Svar från Millicent 16 jan. 2024
Hi Margaret, thank you for choosing to stay with us and taking the time to share your review. I am sorry to hear that you did not believe you received value for money. We hope you will give us the opportunity to stay again and serve you better in the future.

8/10 Bra

Tobias

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Millicent 9 jan. 2024
Hi Tobias,Thank you for choosing to stay with us at Novotel Brisbane South Bank and for taking the time to leave a review. We hope to welcome you back to Novotel Brisbane South Bank again soon!

10/10 Fantastiskt

Nitesh

Bodde här 7 nätter i december 2023
Svar från Millicent 23 jan. 2024
Hi Nitesh, Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Fantastiskt

Fischer

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Das Hotel punktet mit einer erstklassigen Lage. Unser geräumiges und modernes Zimmer bot viel Komfort. Das Frühstücksangebot überzeugte durch seine Vielfalt und schmeckte hervorragend – ein wahrer Genuss für uns.
Bodde här 2 nätter i december 2023
Svar från Millicent 9 jan. 2024
Hi Fischer,Thank you for taking the time to share such a lovely review, we are so happy to hear that you enjoyed your experience at Novotel Brisbane South Bank! We hope to be able to welcome you back again in the future and provide another fantastic experience!

10/10 Fantastiskt

Elizabeth

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Friendly efficient staff in every area
Bodde här 1 natt i december 2023
Svar från Millicent 9 jan. 2024
Hi Elizabeth,Thank you so much for taking the time to share your lovely review and for choosing to stay with us at Novotel Brisbane South Bank! We are happy to hear you enjoyed your stay and look forward to welcoming you back again soon!

10/10 Fantastiskt

Isaiah

Bodde här 1 natt i december 2023
Svar från Millicent 9 jan. 2024
Hi Isaiah,Thank you for sharing your review from your recent stay at Novotel Brisbane South Bank! We are happy to hear you enjoyed your stay and look forward to welcoming you back in the future!

2/10 Väldigt dåligt

Brett

Bodde här 1 natt i december 2023
Svar från Millicent 10 jan. 2024
Dear Brett,Thank you for taking the time to tell us about your experience at the Novotel Brisbane South Bank. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.It is our hope that you will give us the opportunity to better serve you in the near future.

8/10 Bra

Donna Gail

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2023
Svar från Millicent 9 jan. 2024
Hi Donna,Thank you for choosing to stay with us at Novotel Brisbane South Bank and for taking the time to share your review. We hope to welcome you back again soon!

4/10 Dåligt

Raelene

Affärsresenär, Reste med sin partner
Gillade: Boendets skick och faciliteter
Gillade inte: Personal och service
Staff were totally rude upon check in
Bodde här 1 natt i december 2023
Svar från Millicent 9 jan. 2024
Hi Raelene,Please allow me to express my sincerest apologies regarding your poor check-in experience. I am sorry we did not meet your expectations.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Fantastiskt

KAREN

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2023
Svar från Millicent 9 jan. 2024
Dear Karen,Thank you for choosing to stay with us at Novotel Brisbane South Bank and leaving a review. We are happy to hear you enjoyed your stay and hope to welcome you back again soon!