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Recensioner av The Westin Brisbane

5 out of 5
The Westin Brisbane
111 Mary Street, Brisbane, QLD

Recensioner

9,2

Underbart

10 - Fantastiskt i betyg. 294 av 439 recensioner" "
8 - Bra i betyg. 99 av 439 recensioner" "
6 - Okej i betyg. 28 av 439 recensioner" "
4 - Dåligt i betyg. 10 av 439 recensioner" "
2 - Väldigt dåligt i betyg. 8 av 439 recensioner" "

9,6/10

Renlighet

9,2/10

Personal och service

9,2/10

Bekvämligheter

9,4/10

Boendets skick och faciliteter

9,0/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Adam James

Reste med sin partner
Gillade: Boendets skick och faciliteter
Modern and stylish. Nice big bathroom. Well layed out and very comfortable rooms. Great bar downstairs and a very convenient location in the heart of Brisbane.
Bodde här 2 nätter i maj 2024

8/10 Bra

Gurinder Paul Singh, Toowoomba

Gillade: Boendets skick och faciliteter
Gillade inte: Personal och service
Bodde här 1 natt i maj 2024

6/10 Okej

Haylee Katrina Belle

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The hotel is very clean and fresh. Male staff member at front counter was unfriendly and not helpful. Room was not ready in a timely manner and they could not advise when it may be available, we were turned away 3 times being told to ‘try again later’. One of the reasons we booked the Westin was for its swim up bar however this was closed even though it was advertised as being open all year round.
Bodde här 2 nätter i maj 2024
Svar från Guest relations team, Westin Brisbane 20 maj 2024
Dear Haylee Katrina Belle,Thanks for your feedback although disappointed to note that we failed to meet your expectations. That's not what you would expect from a hotel of our calibre and your comments have been addressed with the team to ensure improvements follow.I understand that this has left a negative impression however, we do hope that you will reconsider and stay with us again to give us the opportunity to prove that we are capable of much better.Kind regards

10/10 Fantastiskt

Donna

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great place to stay
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Aris

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A very nice stay at Westin, staff offered an upgrade upon arrival. The Settimo restaurant on site is outstanding. Comfortable bed and very clean room. Happy to stay again
Bodde här 4 nätter i april 2024

8/10 Bra

Laura

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great hotel, road works were a bit noisy early in the morning, no pool bar
Bodde här 2 nätter i april 2024

8/10 Bra

Michelle

Bodde här 1 natt i april 2024

8/10 Bra

Kerri

Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Rebecca

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent stay in great location.
Bodde här 1 natt i mars 2024
Svar från Guest relations team, Westin Brisbane 11 mars 2024
Dear Rebecca,Thanks for your feedback and pleased you had an enjoyable stay with us and look forward to welcoming you back again when you are next in Brisbane.Kind regards

10/10 Fantastiskt

Sarah, Singapore

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very well designed rooms with nice simple decor. Seems brand new. Staff very friendly and helpful.
Bodde här 1 natt i februari 2024
Svar från Guest Relations team, Westin Brisbane 28 feb. 2024
Dear Sarah,Thanks for your feedback and pleased you had an enjoyable stay and found the service and facilities met your expectations. We hope to welcome you back when your travels next bring you to Brisbane.Kind regards

10/10 Fantastiskt

john

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
great location and amenities
Bodde här 2 nätter i februari 2024
Svar från Guest relations team, The Westin Brisbane 19 feb. 2024
Dear John,Thanks for your feedback and pleased you had an enjoyable stay with us and look forward to welcoming you back in the near future.Kind regards

10/10 Fantastiskt

KYOUNGSUK

Reste med familjen
Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024

8/10 Bra

Linda

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good place to stay however not 5 stars and maybe not worth the price. It would have been nice if they had replaced the tea bags and maybe supplied a free snack as in biscuits. Also free bottle of water were not replaced (I stayed 3 nights) Television was painful to work and no program.
Bodde här 3 nätter i februari 2024
Svar från Guest relations team, Westin Brisbane. 4 feb. 2024
Dear Linda,Thanks for choosing to stay at The Westin Brisbane although disappointed that we failed to meet your expectations. Please accept our sincere apologies for this lack in service standards and please be rest assured that your feedback is certainly taken on board.We hope to have the opportunity to welcome you back on another occasion to prove that we are capable of much better.Kind regards

10/10 Fantastiskt

Nicole

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Luxury, Modern Accomodation
Great modern luxury accommodation. Fantastic customer service. Excellent location and facilities.
Bodde här 2 nätter i januari 2024
Svar från Guest Relations Team, The Westin Brisbane 28 jan. 2024
Dear Nicole,Thanks for choosing to stay at The Westin Brisbane and delighted you enjoyed your stay with us and your found our team, along with the service and facilities exceeded your expectations. We look forward to welcoming you back when you are next in Brisbane.Kind regards

10/10 Fantastiskt

John, Portland

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good location, clean, good restaurant, easy distance to downtown and Southbank.
Bodde här 2 nätter i december 2023
Svar från Guest relations team, Westin Brisbane 28 jan. 2024
Dear John,Thanks for your feedback and pleased that you enjoyed your stay and found the service and facilities to your liking. We look forward to seeing you again.Kind regards

10/10 Fantastiskt

Robert, Glazebury

Bodde här 3 nätter i januari 2024

10/10 Fantastiskt

Jeongho

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Donna

Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Jonathan

Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Damon

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Elizabeth

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i januari 2024

10/10 Fantastiskt

Sarah

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Personal och service och rummets bekvämlighet
Gillade inte: Renlighet
The hotel staff was excellent!
My family stayed at The Westin in club room (2 double beds) for 3 nights from 12/28 to 12/31. The hotel was conveniently located in the heart of Brisbane for sightseeing and shopping. First, the good points. Our flight was delayed, and we had to check in at 3am. However, the front desk staff was very sincere and concerned about my family. The room was new and same as booked. Towels and sheets were clean every day. The staff in the club room and the front desk was always friendly and helpful. When we had a little concern in the club room about coffee, boiled water or food, they approached us and immediately and kindly responded. When I needed something in our room, they brought them very quickly. Next, I will describe the bad points. There was a sand-like substance on the floor, which was not cleaned until the end of the stay. The electricity was suddenly cut off once a night, but it was restored immediately. When we took a shower, we found a small amount of backflow from the drain, which was a little troubling. The hotel staff was excellent, very sincere and helpful. The facilities and cleaning were generally satisfactory.
Bodde här 3 nätter i december 2023
Svar från Guest relations team, Westin Brisbane 4 feb. 2024
Dear Guest,Thanks for your feedback and pleased you had an enjoyable stay and found our team very friendly and helpful. We note that we did fall short on some occasions and your feedback has been addressed with the relevant management team to ensure improvements follow.We hope we have the opportunity to welcome you back when your travels next bring you to Brisbane.Kind regards

10/10 Fantastiskt

Josephine

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Would stay here again. Walking distance to shops and restaurants.
Bodde här 3 nätter i december 2023
Svar från Guest relations team, Westin Brisbane 5 jan. 2024
Dear Josephine,Thanks for your feedback and pleased you enjoyed your stay and found our central location great for exploring the shops and restaurants. We hope to see you again soon.Kind regards,

10/10 Fantastiskt

Andrew

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A true 5 star hotel experience.
Bodde här 1 natt i december 2023
Svar från Guest relations team, Westin Brisbane 10 jan. 2024
Dear Andrew,Thanks for your feedback and delighted you had an enjoyable stay and the hotel exceeded your expectations. We look forward to hosting you again soon.Kind regards,

10/10 Fantastiskt

Jo

Bodde här 1 natt i december 2023

8/10 Bra

Suzanne Michelle

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Close to CBD shopping , room always clean, friendly staff happy to assist with all requests. Draw back was pool access too many unsupervised children jumping & screaming in the pool whilst trying to relax. Badly behaved children made this part of the experience less than desirable. Washing machines noisey in early hours when we were trying to sleep
Bodde här 7 nätter i december 2023
Svar från Guest relations team, Westin Brisbane 5 jan. 2024
Dear Suzanne,Thanks for your feedback following your recent stay at The Westin Brisbane. I note your pool experience was impacted by the number of guests and unsupervised children and these comments are certainly taken on board.We hope to welcome you back again soon.Kind regards,

10/10 Fantastiskt

Tristen

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 4 nätter i december 2023

10/10 Fantastiskt

Darryn

Bodde här 1 natt i december 2023

10/10 Fantastiskt

Allirra

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Wonderful
My partner and I stayed in an executive room for the night and really enjoyed our stay. The room was lovely, the bed was huge and bedding was so comfortable. The swim up pool bar was nice (could do with some more seating for busy periods though). We enjoyed the club lounge as an extra perk of our stay. It was perfect for drinks, dinner and breakfast. Not sure what more you could ask for really! Thanks a bunch.
Bodde här 1 natt i december 2023

8/10 Bra

Kenji

Bodde här 2 nätter i december 2023

8/10 Bra

Tod

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Quality but misses the mark
The concierge staff, front desk and Room Sercive staff were excellent. Our room was very modern with quality appointments and clean. Breakfast in the Club Room was a god send as the main restaurant was noisy and jam full. The swimming pool and swim up bar on a Saturday felt like a Bali club. Over run with noisy kids, every lounge, seat and possible space occupied. It felt way over capacity and the poor staff looked exhausted. We left them to it and exiting the hotel for the afternoon. Sadly, the hotel does not serve cocktails at 9pm because they were expecting to get busy - even though there were 3 behind the bar of which, 1 barman was polishing glasses and the other was cleaning the coffee machine. For a quality hotel chain, this was unexpected and very disappointing. For this reason, I would pick another hotel next time.
Bodde här 1 natt i december 2023
Svar från Guest relations team, Westin Brisbane 20 dec. 2023
Dear Tod,Thanks for your choosing to stay at The Westin Brisbane although disappointed that we failed to meet your expectations. Your raise some valid points and constructive feedback which is certainly taken on board. We do hope that you will stay with us again when you are next visiting Brisbane.Kind regards

10/10 Fantastiskt

Ana

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Pina

Bodde här 1 natt i december 2023

10/10 Fantastiskt

Maryanne

Bodde här 1 natt i december 2023

4/10 Dåligt

Michael

Reste med familjen
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
The pool was basically unusable. First day told unavailable from 4pm. Second day large group of revelers basically made the pool unusable. Dirty plates and drink glasses everywhere. Roudy and dangerous behavior. Pool rules ignored and no policing.
Bodde här 2 nätter i december 2023
Svar från Guest relations team, Westin Brisbane 13 dec. 2023
Dear Michael,Thanks for your feedback although disappointed that we failed to meet your expectations. We do apologise for the inconvenience in relation to the pool closure for a private function and can understand your frustration. Your comments are certainly taken on board.We again apologise and hope we have the opportunity to welcome you back on another occasion.Kind regards

6/10 Okej

James

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023

8/10 Bra

Dylan, Varsity Lakes

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i november 2023

8/10 Bra

Yurui

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Overall all good. But checkout is not smooth and breakfast is not as good as 5 stars. The hotel defaults to charge credit card fees via online booking hotel.com . But I said my card is not a credit card so I don’t wanna pay for $16 fees. The staff told me I have to pay again for two night $1000 plus use another card ( saving or cash) then they can release the online booking payment with no fees. Which means I got $1000 plus on hold cannot be released until a few days later. I told her I also need to do other things so I don’t wanna be held for $1000 plus. She ask me which bank I am with. She doesn’t know Australian one of the big four banks name which surprises me. Then she talk to a supervisor who even more ridiculously said she doesn’t control the bank. The supervisor/ manager told the staff she can manually adjust the system and change to No credit card fee charge. And told me that I don’t understand their hotel system. Sounds like customer is stupid and my fault and I don’t understand how online booking works. I told her I stay in many 5 star hotels , and many online booking never charge credit card fees as my card is not credited card even the system default shows is credit. So she know how to manually adjust their system. If the hotel cannot train the staff especially the supervisor or manager how to talk to customer, then they should not work at the front desk and assume customer is stupid and they cannot control the bank. I never ask if she can control the bank.
Bodde här 2 nätter i november 2023

10/10 Fantastiskt

Chantal

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Had the best stay and the staff were fantastic.
Bodde här 3 nätter i november 2023

10/10 Fantastiskt

Kirk

Reste i grupp
Gillade: Bekvämligheter
All the above great stuff!
Bodde här 1 natt i november 2023
Svar från Guest relations team, Westin Brisbane 4 dec. 2023
Dear Kirk,Thanks for your feedback and pleased you enjoyed your stay and we look forward to welcoming you back on another occasion.Kind regards,

2/10 Väldigt dåligt

Robert

Bodde här 1 natt i november 2023

8/10 Bra

BO

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
位置不错，步行10分钟到核心市区，酒店比较安静，早餐比较拥挤。餐厅不错
Bodde här 5 nätter i november 2023

8/10 Bra

Roberto, Brisbane

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Overall good
Bodde här 1 natt i november 2023
Svar från Guest relations team, Westin Brisbane 4 dec. 2023
Dear Roberto,Thanks for your feedback and pleased you had an enjoyable stay and we look forward to welcoming you back on another occasion.Kind regards,

8/10 Bra

Anthony

Affärsresenär
Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i november 2023

10/10 Fantastiskt

Tara

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I would love to see a hot tub in the pool area.
Bodde här 1 natt i november 2023
Svar från Guest Relations Team, Westin Brisbane 15 nov. 2023
Dear Tara,Thanks for choosing to stay with us at the Westin Brisbane and glad you enjoyed your stay. Your feedback is much appreciated and certainly taken on board.We look forward to welcoming you back when you are next in Brisbane.Kind regards

6/10 Okej

?

Reste med familj och småbarn
Gillade: Renlighet och personal och service
Open bar is good, place to visit but not to stay.
Bodde här 3 nätter i november 2023
Svar från Guest relations team, Westin Brisbane 13 nov. 2023
Dear Guest,Thanks for your feedback and your comments are certainly taken on board. Kind regards

10/10 Fantastiskt

Kelly

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We absolutely loved our stay, staff were exceptional, room beautiful and the breakfast was outstanding. Would definitely stay again.
Bodde här 1 natt i november 2023
Svar från Guest relations team, Westin Brisbane 6 nov. 2023
Dear Kelly,Thanks for choosing to stay at The Westin Brisbane and pleased you had an enjoyable stay and the hotel exceeded your expectations. We look forward to welcoming you back in the near future.Kind regards,

10/10 Fantastiskt

Ben

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location. The service staff went over and above to cater for our dietary requirements. The hotel is very cool and modern. We loved sitting in the main bar area watching the city pass us by. Incredible swimming pool and breakfast was amazing
Bodde här 1 natt i oktober 2023
Svar från Guest Relations Team, Westin Brisbane 6 nov. 2023
Dear Ben,Thanks for choosing to stay with us at The Westin Brisbane and pleased that you had an enjoyable stay and the hotel, along with its service and facilities exceeded your expectations. We look forward to welcoming you back sometime soon.Kind regards

10/10 Fantastiskt

Chris

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great stay thank you !
Bodde här 1 natt i november 2023
Svar från Guest relations team, Westin Brisbane 3 nov. 2023
Dear Chris,Thanks for choosing to stay with us at The Westin Brisbane and please you had an enjoyable. We hope to welcome you back again in the near future.Kind regards