3 utomhuspooler, parasoller och solstolar
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Recensioner av Waldorf Astoria Los Cabos Pedregal

5 out of 5
Waldorf Astoria Los Cabos Pedregal
Camino Del Mar 1, Cabo San Lucas, BCS

Recensioner

10

Enastående

10 - Fantastiskt i betyg. 644 av 688 recensioner" "
8 - Bra i betyg. 30 av 688 recensioner" "
6 - Okej i betyg. 9 av 688 recensioner" "
4 - Dåligt i betyg. 1 av 688 recensioner" "
2 - Väldigt dåligt i betyg. 4 av 688 recensioner" "

10/10

Renlighet

10/10

Personal och service

9,8/10

Bekvämligheter

10/10

Boendets skick och faciliteter

9,6/10

Hållbarhet

Recensioner

4/10 Dåligt

kazuhiko

Gillade inte: Personal och service och boendets skick och faciliteter
Bodde här 6 nätter i april 2024
Svar från Kindly, W.A. Los Cabos Pedregal 10 maj 2024
Dear Kazuhiko, we truly appreciate you taking the time to rate us at our beautiful Waldorf Astoria Los Cabos Pedregal. Please do not hesitate to reach us directly if would you like to provide a wider insight of your past stay with us. We would like the opportunity to review your feedback and turn around your experience.

10/10 Fantastiskt

LAURA

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
La tranquilidad y lo que esperaba para relajarme
Bodde här 3 nätter i april 2024
Svar från W.A. Los Cabos Pedregal 10 maj 2024
Estimada Laura, agradecemos el tiempo que se tomó para compartir su experiencia en el icónico Waldorf Astoria Los Cabos Pedregal. Nos es muy gratificante saber que esta fue una estancia relajante para usted y que la paso muy bien. Esperamos darle la bienvenida nuevamente.

10/10 Fantastiskt

Rich

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A wonderful place
Bodde här 1 natt i april 2024
Svar från In House reservations department 10 maj 2024
Dear Rich, Thank you so much for your kind review. We are truly honored to learn that you had a great time with us. We hope to see you in the near future for more memorable experiences.

10/10 Fantastiskt

Robert

Gillade: Renlighet och personal och service
First class as expected
Bodde här 4 nätter i april 2024
Svar från W.A. Los Cabos Pedregal 10 maj 2024
Dear Robert, allow me to extend our gratitude for taking the time to share your experience at the Iconic Waldorf Astoria Los Cabos Pedregal. We are very pleased to learn that you had an amazing time. We are already looking forward to welcoming you back to paradise.

10/10 Fantastiskt

Jason Paul

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very expensive but beautiful, quiet and luxurious.
Bodde här 6 nätter i april 2024
Svar från W.A. Los Cabos Pedregal 10 maj 2024
Dear Jason, we truly appreciate you taking the time to share your experience with us. We are honored by the perfect rating. We look forward to welcoming you back soon.

10/10 Fantastiskt

Laura Cannestra

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i februari 2024
Svar från Reservations department 26 mars 2024
Dear Laura Cannestra, Thank you very much for sharing your score. We are very honored to learn this stay was a 10 out of 10. You are more than welcome to visit us again

10/10 Fantastiskt

Mohammed

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i januari 2024
Svar från W.A. Los Cabos Pedregal 26 jan. 2024
Dear Mohammed, Allow me to extend our sincere gratitude for taking the time to post this review. We are pleased to know that our efforts to make your stay enjoyable did not go unnoticed. We truly value your feedback and look forward to welcoming you back for another exceptional stay.Warm regards,

10/10 Fantastiskt

Elyse

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The service and attention at this resort is second to none. Fabulous resort enjoyed our time here immensely
Bodde här 4 nätter i januari 2024
Svar från W.A. Los Cabos Pedregal 26 jan. 2024
Dear Elyse, Allow me to extend our sincere gratitude for taking the time to post this review. Our team takes great pride in delivering personalized and attentive service, and your acknowledgment reinforces the dedication and hard work they put into ensuring every guest has a memorable stay.We truly value your feedback and look forward to welcoming you back for another memorable stay.Warm regards,

2/10 Väldigt dåligt

Craig

Bodde här 1 natt i december 2023
Svar från W.A.Los Cabos Pedregal 26 jan. 2024
Dear Mr. Craig, First and foremost, we apologize for any inconvenience you experienced during your stay with us. Your feedback is valuable to us and is in our most interest to hear more about it. We are truly sorry we didn't meet your expectations. I sincerely hope you would consider giving us another chance in the future to demonstrate the improvements we are making based on your valuable feedback.Warm regards,

10/10 Fantastiskt

Enrique, Managua

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful property, incredible service from the moment they pick you up at the airport to when they drop you off. Special mention to Mariel, she made our stay incredible, helping us with everything we could possibly need, recomendations, reservations, tour and arranging pretty much everything during our stay, she is amazing! Breakfast buffet was delicious and dinner at Farallon an absolute treat. The property is gorgeous and the seamless service by their staff makes it even better.
Bodde här 3 nätter i oktober 2023
Svar från Reservations team, 6 nov. 2023
Dear Mr. Deshon,Thank you for your review. I'm glad you enjoyed your stay with us. We hope to see you in the near future for more memorable experiences. Best regards,

10/10 Fantastiskt

Paul

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i augusti 2023
Svar från Reservations Team 1 sep. 2023
Thank you for the kind review, we very much look forward, to welcome you back!

10/10 Fantastiskt

Michelle

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Expensive but worth it!
Bodde här 3 nätter i juli 2023
Svar från Alejandra Fernandez 31 juli 2023
Dear Michelle, Thank you for your review. I'm glad you enjoyed your stay with us. We hope to see you in the near future for more memorable experiences. Best regards,

10/10 Fantastiskt

clifford

Reste med sin partner, Reste med husdjur
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Highly recommended!! Great vibes with my Weiner dog.
Bodde här 3 nätter i juli 2023
Svar från Hotel Management 20 juli 2023
Dear Clifford, Thank you very much for taking the time to share your comments!We are very happy to learn you and your Weiner dog enjoyed your stay with us!We hope we have the pleasure to host you in the near future.

10/10 Fantastiskt

Mark

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
This is a one in a million property. Once you go through the tunnel, you are transported into another world! Amazing
Bodde här 7 nätter i juli 2023
Svar från Hotel Management 20 juli 2023
Dear Mark, Thank you very much for taking the time to share your kind review.We were very honored to host you and we truly appreciate giving us the opportunity to create such a memorable stay with us. On behalf of Waldorf Astoria Los Cabos team, we hope to welcome you again soon.

10/10 Fantastiskt

Fylasan Ka'Tora

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very quiet and beautiful scenery.
Bodde här 2 nätter i juni 2023
Svar från Reservations Team 28 juni 2023
Dear Flyasan, Thank you for staying with us and for your kind words. We work hard to make our guests happy and appreciate your feedback. Looking forward to welcome you back in a near future. Warm Regards,

10/10 Fantastiskt

Navin

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Amazing amenities and hotel service. Ricardo at the pool went above and beyond to make sure we had everything we needed while we lounged at the pool!
Bodde här 7 nätter i juni 2023
Svar från Reservation team 23 juni 2023
Dear Navin, Thank you for staying with us and for your kind words. We work hard to make our guests happy and appreciate your feedback. Looking forward to welcome you back in a near future. Warm Regards,

10/10 Fantastiskt

Sarah Emily

Gillade: Personal och service och boendets skick och faciliteter
My favorite 5 star resort in the world!
Bodde här 7 nätter i juni 2023
Svar från Reservations team 23 juni 2023
Dear Sarah, Thank you for staying with us and for your kind words. We work hard to make our guests happy and appreciate your feedback. Looking forward to welcome you back in a near future. Warm Regards,

10/10 Fantastiskt

Jesse

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Spacious and private. Staff was top notch and always attentive. The food was a 10 at every location. Only knock would be that you cannot go into the ocean water because the waves are too fierce.
Bodde här 5 nätter i maj 2023
Svar från Reservations team 16 maj 2023
Dear Jesse, Thank you for staying with us and for your kind words. We work hard to make our guests happy and appreciate your feedback. Looking forward to welcome you back in a near future. Warm Regards,

10/10 Fantastiskt

Lamie, New York

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 3 nätter i april 2023
Svar från Reservations team 12 maj 2023
Thank you for the kind review, we very much look forward, to Welcome you back!

10/10 Fantastiskt

Kim

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The service and personal touches were excellent and made up feel welcome. The food was excellent and the relaxed vibe was just what we needed.
Bodde här 2 nätter i februari 2023
Svar från Reservations team 27 feb. 2023
Thank you for the kind review, we very much look forward, to Welcome you back for another unforgettable stay!

10/10 Fantastiskt

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i februari 2023
Svar från Reservations Team 15 feb. 2023
Thank you for the kind review, we very much look forward, to Welcome you back!

10/10 Fantastiskt

Jennifer

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Amazing property! Will definitely return:)
Bodde här 1 natt i januari 2023
Svar från Reservations Team 23 jan. 2023
Dear Jennifer, Thank you for staying with us and for your kind words. We work hard to make our guests happy and appreciate your feedback. Looking forward to welcome you back in a near future. Warm Regards,

10/10 Fantastiskt

jorge

Bodde här 2 nätter i september 2022
Svar från Reservations team 23 jan. 2023
Dear Guest, Thank you for staying with us. Warm Regards,

8/10 Bra

Kate

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great service
Power went out twice got very hot. Spa wasn’t great because they moved it for renovations. Very noisy by my room. Agave study was completely closed down.
Bodde här 4 nätter i september 2022
Svar från Reservations Team 18 okt. 2022
Thank you for your preference. During our annual maintenance period we notified all our guest via email that noise was expected during this period and that our spa was going to be in an alternative area, we really apologize that you didnt had the full experience this time. Regarding the power situation this was an extraordinary situation in all Cabo San Lucas area, we do appreciate your understanding and flexibility with this matter.We look forward to welcome you in the near future.

10/10 Fantastiskt

DENNIS

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Facilities and staff were excellent
Bodde här 2 nätter i september 2022
Svar från Yara-Reservations Agent 17 sep. 2022
Thank you for the kind review, we very much look forward, to Welcome you back!

10/10 Fantastiskt

Andre

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Staff extremely responsive to any requests - world class resort.
Bodde här 6 nätter i augusti 2022
Svar från W.A. Los Cabos Pedregal 12 aug. 2022
Dear Mr. Andre, I hope you had a wonderful experience at our beautiful property. Thank you for such kind comments. We hope will have the pleasure of welcoming you back soon! Best regards,

10/10 Fantastiskt

Arie

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I enjoyed stay here. It’s truly 5 star hotel.
Bodde här 1 natt i augusti 2022
Svar från W.A. Los Cabos Pedregal 6 aug. 2022
Dear Arie, Thank you for your kind comment! We hope we have the pleasure to welcome you back home soon! Best regards,

10/10 Fantastiskt

Gregory

Bodde här 5 nätter i juni 2022
Svar från Reservations team 23 jan. 2023
Dear Guest, Thank you for staying with us. Warm Regards,

10/10 Fantastiskt

Deborah

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This property is worth the money if you want the ultimate 5 star plus treatment. The property itself is spectacular and the rooms are beyond comfortable. There are little extra’s like welcome drinks and daily beer/chips/guacamole delivery at 5:00. The hotel is intimate with an unbelievable view of the Pacific Ocean. The champagne bar with swings on the beach is a lovely touch…the spa is an experience unto itself albeit a bit on the pricey side …prices are in US dollars throughout the property. It was hard to leave this heavenly experience and although it was my first time in Cabo and at the hotel it definitely won’t be the last.
Bodde här 3 nätter i maj 2022
Svar från W.A. Los Cabos Pedregal Team 14 juni 2022
Dear Ms. Deborah, Thank you for such kind comments. I'm glad to hear your stay with us was as amazing as it could be. We truly do hope will have the pleasure of welcome back to our beautiful property in the near future. Best regards.

10/10 Fantastiskt

Bradley

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I may never go anywhere else! Absolute perfection from beginning to end!! I LOVE this place!!!
Bodde här 4 nätter i februari 2022
Svar från Deyanira Quintana 27 feb. 2022
Dear Bradley, Thank you for staying with us and for your kind words. We work hard to make our guests happy and appreciate your feedback very much. Looking forward to welcome you back in a near future to your home away from home. Warm Regards,

10/10 Fantastiskt

Tomas

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Paradise
From the moment we arrived to the resort we experience the best service we’ve ever got. They greet you with cocktails and take your bags to your room they give you a tour of the whole place and escort you to your room tell you all about your room. The room was beautiful! Didn’t seem real. The food is excellent! Try the hearts of Romain salad with lobster shrimp and anchovies. The pictures we took were amazing the spa was amazing! First class all the way!
Bodde här 5 nätter i februari 2022
Svar från Yara-Reservations Agent 16 feb. 2022
Dear Tomas: Thank you for this kind review, it is great to learn that you had such a wonderful time at WA Los Cabos Pedregal. On behalf of the whole team, we look forward to Welcome you back, for another unforgettable stay!

10/10 Fantastiskt

kelly

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The trip exceeded my expectations. The staff was excellent. Very professional. Responsive to all requests - immediately. The were always one step ahead of my needs. The Spa was heavenly. You must spend one full day there enjoying all it has to offer. Dining was an experience in itself!! Some of the best meals and wait staff I have ever had. The rooms are impressive. The beds and linens are so comfortable even with my back issues. This says a lot for the quality of the hotel!
Bodde här 7 nätter i januari 2022
Svar från Yara-Reservations Agent 21 jan. 2022
Dear Kelly, thank you very much for the kind review! It is great to read you had such a wonderful time at the Waldorf Astoria Los Cabos, we will pass along the message to all the team members, that work hard every day to make the most out of our guest experiences. We look forward to Welcome back in a near future, for another unforgettable stay!

10/10 Fantastiskt

Paul

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i december 2021
Svar från Diana Moscoso 6 jan. 2022
Dear Guest, Thank you very much for your review. We hope we have the pleasure of welcoming you back in the near future, Kind regards

10/10 Fantastiskt

Javier

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i december 2021
Svar från Yaraska Gamboa 17 dec. 2021
Thank you for sharing your satisfaction score! Glad to read this was a 10 stay. We look forward to Welcome you back at Waldorf Astoria Los Cabos- Pedregal.

10/10 Fantastiskt

Bri

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
BEAUTIFUL property, the most professional and friendly staff, and gorgeous rooms!
Bodde här 3 nätter i maj 2021
Svar från Deyanira Quintana 11 dec. 2021
Dear Guest, Thank you for staying with us and for your kind words. We work hard to make our guests happy and appreciate your feedback. Looking forward to welcome you back in a near future. Warm Regards,

10/10 Fantastiskt

FABIOLA

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Un servicio excelente y el hotel es hermoso
Bodde här 4 nätter i september 2021
Svar från Yara-Reservations Agent 13 sep. 2021
Gracias por su amable comentario, es grato enterarnos que su estancia fue placentera en Waldorf Astoria Los Cabos, esperamos poderle dar la bienvenida de nuevo muy pronto!

10/10 Fantastiskt

Sodette K-M

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 6 nätter i augusti 2021
Svar från Deyanira Quintana 11 dec. 2021
Thank you for your feedback! We hope to welcome you back soon! Warm regards,

10/10 Fantastiskt

Verifierad resenär

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Stunning resort and best-of-the-best service everywhere on the property - reception, concierge, food service, etc. One of the best resorts we have stayed anywhere in the world. In building 1, we loved the proximity of our room to the beach and the hypnotic crashing of waves. Food was excellent, including breakfast and lunch options. Dinner at El Farallon restaurant is one of of the most beautiful settings imaginable. Cabo has many excellent restaurants to try in the area and this one attracts a lot of guests that are not staying on the property. We spent much of our time in the adults only main pool / bar area. Drinks are legit and well made, not watered down like some resorts. Very laid back atmosphere and you are certain to meet and socialize with other guests. Enjoyed champagne on the beach in the rope swing champagne bar. The location is also great as you are able to walk off the property directly into the marina and town. Security was well managed at the main entrance. The tunnel entrance through the mountain was quite unique. Great spa, but a bit dated in terms of being traditional and lacking some more modern amenities. Still very relaxing and enjoyable. Overall we had an exceptional experience and can't wait to go back. We would recommend this to anyone visiting Cabo.
Bodde här 3 nätter i augusti 2021
Svar från Deyanira Quintana 13 aug. 2021
Dear Guest, Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback. Looking forward to welcome you back in a near future. Warm Regards,

10/10 Fantastiskt

AGUSTIN

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i juli 2021
Svar från Alejandra Fernandez 1 aug. 2021
Dear Guest, Thank you for your post, We hope we have the pleasure of welcoming you back in the near future, Kind regards,

10/10 Fantastiskt

Verifierad resenär

Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Exceptional services and fantastic view
Bodde här 4 nätter i juli 2021
Svar från Alejandra Fernandez 28 juli 2021
Dear Guest, Thank you for positive comments, We look forward to welcome you back home in the near future, Kind regards,

10/10 Fantastiskt

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful property. The service was excellent. Everyone went above and beyond. I recommend reserving a private dinner on the beach. Simply amazing
Bodde här 3 nätter i juli 2021
Svar från Deyanira Q. 23 juli 2021
Dear Guest, Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback. Looking forward to welcome you back in a near future. Warm Regards,

6/10 Okej

Vanessa

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Not a 5 star property.
Overall the experience was ok. The room and property can do with updating-especially the rooms. They were dark, not as specious as you would anticipate and the plung pool on the balcony had missing tiles and grout needed bleaching/cleaning. I would say this is 4 star hotel not 5 star especially for rate they are charging. I've stayed at other 5 star properties-Ventanas, One and Only Palmilla and this just isnt up to that standard. The bright light is the friendliness and responsiveness of the staff.
Bodde här 4 nätter i juli 2021
Svar från Alejandra Fernandez 12 juli 2021
Dear Ms. Vanessa, Thank you for your feedback, Our sincerest apologies your stay was not as memorable as we wish it could have been. We would very much love to change the perception you have of us. We always work hard to achieve excellent guest satisfaction. It would be a pleasure to welcome you back and make your stay an unforgettable one. Warm regards,

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Amazing staff and service Amazing view.
Bodde här 5 nätter i juli 2021
Svar från Alejandra Fernandez 11 juli 2021
Dear Guest, Thank you for your positive feedback We look forward to welcome you home in the near future. Warm regards,

10/10 Fantastiskt

Verifierad resenär

Bodde här 3 nätter i juni 2021
Svar från Alejandra Fernandez 12 juli 2021
Thank you for your feedback! We hope to welcome you back soon! Warm regards,

10/10 Fantastiskt

Rebecca

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i maj 2021
Svar från Alejandra Fernandez 17 maj 2021
Dear Ms. Rebecca, Thank you for evaluating us and hopefully your experience was a memorable one. We look forward to welcoming you back in the near future. Kind regards,

10/10 Fantastiskt

Dawna

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i april 2021
Svar från Deyanira Quintana 5 maj 2021
Dear Dawna, Thank you for staying with us. Warm Regards,

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful. Great service.
Bodde här 1 natt i april 2021
Svar från Deyanira Quintana 19 apr. 2021
Thank you for sharing your feedback with us, we truly apologize for any inconvenience you may have experienced during your stay with us. can you please provide further feedback that way we can speak to our management.

2/10 Väldigt dåligt

Verifierad resenär

Bodde här 1 natt i februari 2021
Svar från Deyanira Quintana 13 mars 2021
Thank you for sharing your feedback with us, we truly apologize for any inconvenience you may have experienced during your stay with us. can you please provide further feedback that way we can speak to our management.

10/10 Fantastiskt

Greg

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Whale watching!
The service was amazing! They took care of everything. We would highly suggest this place. Whale watching every morning was fantastic. Make sure you get a ocean view room... it is worth the extra money!
Bodde här 5 nätter i februari 2021
Svar från Christian Suazo 9 feb. 2021
Dear Mr. Greg Thank you for sharing your feedback with us, this help us improve our service. Please whenever your plans brings you back to cabo do not hesitate to contact us. Best Regards, Christian Suazo

10/10 Fantastiskt

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Amazing place very quiet and the staff so helpful and amazing beautiful view
Bodde här 5 nätter i januari 2021
Svar från Deyanira Quintana 15 jan. 2021
Dear Guest, Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback. Looking forward to welcome you back in a near future. Warm Regards,