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Recensioner av Mantra Trilogy

4 out of 5
Mantra Trilogy
101 - 105 The Esplanade, Cairns, QLD

Recensioner

7,2

Bra

10 - Fantastiskt i betyg. 270 av 1122 recensioner" "
8 - Bra i betyg. 393 av 1122 recensioner" "
6 - Okej i betyg. 233 av 1122 recensioner" "
4 - Dåligt i betyg. 154 av 1122 recensioner" "
2 - Väldigt dåligt i betyg. 72 av 1122 recensioner" "

7,4/10

Renlighet

7,8/10

Personal och service

7,6/10

Bekvämligheter

7,0/10

Boendets skick och faciliteter

7,2/10

Hållbarhet

Recensioner

8/10 Bra

Magdalena

Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i januari 2020

10/10 Fantastiskt

Linda

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fräscht hotell med fint bemötande från personal
Vi är supernöjda med bemötandet från personalen och har verkligen njutit av vår vistelse på Mantra Trilogy. Fräscha och rymliga rum med allt du kan tänkas behöva för din vistelse. Kan varmt rekommendera dem!
Bodde här 8 nätter i februari 2019
Svar från Front Office Manager 7 mars 2019
Hello Linda, Thank you for your 10 out of 10 review of Mantra Trilogy. It is great to learn you enjoyed your stay and we look forward to welcoming you back again soon. Kind Regards, Kate McEniery

10/10 Fantastiskt

Göran

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very nice hotel in perfect location
The hotel is in very good condition and has a perfect location close to the sea and all of the restaurants in the city. All of the staff were very friendly and helpful. They do not have daily cleaning of the room which was not an issue for us, all new amenities could be collected from the front desk. The hotel has a very nice pool area, well suited for familys, which we used twice per day. The evening swim under the stars was lovely. We stayed in a standard room with a nice view of the ocean. The balcony was small but just about sufficient for two persons. We would definetly stay here again but recommend an upgrade to an apartment which has a nice seating area, a larger balcony, and a small kitchen Many restaurants in the area offer good but pricey breakfast but we prefer to prepare it ourselves.
Bodde här 4 nätter i januari 2019
Svar från Front Office Manager 15 jan. 2019
Hello Goran, Thank you for your 5 out of 5 review of Mantra Trilogy. IO am glad to learn you enjoyed your stay and we look forward to welcoming you back again soon. Kind Regards, Kate McEniery

10/10 Fantastiskt

Agneta

Bra hotellrum med fint poolområde i Centala Cairns. Priset var mycket bra. Gångavstånd till det mesta. Det var ingen städning , men allt man behövde kunde hämtas i receptionen. Poolhanddukar, Duschhandukar, Toalettsrtiklar, lakan, kaffe, mm. Nära Esplanaden, Nattmarknad, Hamnen, Utebad. Vi var mycket nöjda. Rekomenderas.
Bodde här 5 nätter i november 2018
Svar från Front Office Manager 12 dec. 2018
Hello Agneta, Thank you for your 5 star review of Mantra Trilogy. I am glad you enjoyed your stay and we look forward to welcoming you back again soon. Kind Regards, Kate McEniery

8/10 Bra

Elin

Gillade: Renlighet, personal och service och rummets bekvämlighet
Trevligt med bra läge!
Dåligt att det inte ingår wifi på ett så pass fint hotell, annars mycket bra! Saknade mer plats att hänga handdukar på samt eluttag!
Bodde här 4 nätter i juni 2018

10/10 Fantastiskt

simon

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
As expected
Bodde här 1 natt i april 2024
Svar från Emil Gan 29 apr. 2024
Dear Simon,Thank you for your review and I am glad you enjoyed your stay with us.Kind Regards, Emil Gan,General Manager

8/10 Bra

Richard

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
great location
Bodde här 2 nätter i april 2024
Svar från Emil 17 apr. 2024
Hi Richard,We're delighted to hear that you enjoyed our great location! Thank you for sharing your positive feedback.Kind regards,Emil GanGeneral ManagerMantra Trilogy Cairns

10/10 Fantastiskt

Asuka

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
とても親切に対応してもらいました。 立地も最高だと思う。 部屋もとても広いし、キレイ
Bodde här 5 nätter i april 2024
Svar från Emil 14 apr. 2024
こんにちは、アスカさん素晴らしい5つ星のレビューをありがとうございます!お部屋や立地にご満足いただけたようで、とてもうれしいです。また、ご親切な対応にご満足いただけたとのこと、大変嬉しく思います。マントラトリロジーケアンズへのご滞在が楽しいものであったことをうれしく思います。またのご利用を心よりお待ちしております。Emil Ganジェネラルマネージャーマントラトリロジーケアンズ

6/10 Okej

Alistair

Gillade: Renlighet och boendets skick och faciliteter
I rang about a month after I booked and two weeks before I stayed and asked for a room with a view. They said no problem. It was a pretty ordinary view, three floors above the ground and set well back. Almost as if someone was taking the piss. Very small room too. Not what I expected.
Bodde här 5 nätter i mars 2024
Svar från Emil 4 apr. 2024
Hi Alistair,Thank you for sharing your feedback with us. We apologise that the room view did not meet your expectations despite your request. Your experience does not reflect the high standards we strive to maintain at Mantra Trilogy Cairns.We value your input and will address this issue with our team to ensure that future guests receive the accommodations they anticipate. If your travels bring you back to Cairns, we would appreciate the opportunity to provide you with a more enjoyable stay.Kind regards,Emil GanGeneral ManagerMantra Trilogy Cairns

10/10 Fantastiskt

miyuki

Reste med familj och småbarn, Reste i grupp
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
どこに行くにも近く、立地がいい
Bodde här 4 nätter i mars 2024
Svar från Emil 2 apr. 2024
こんにちは、美幸さんご投稿いただき、誠にありがとうございます!私たちの立地が、お近くの観光地へのアクセスに便利であると感じていただけたとのこと、大変嬉しく思います。Mantra Trilogy Cairnsでは、ケアンズの魅力をご体験いただくため、便利なロケーションを提供することを心がけております。美幸さんがお気に召していただけたことを、心より嬉しく思います。貴重なご意見をいただき、誠にありがとうございます。またのご利用を心よりお待ちしております。よろしくお願い致します。エミール・ガンMantra Trilogy Cairns総支配人Cheers,エミール

6/10 Okej

Madeleine

Reste med familj och småbarn
Gillade inte: Renlighet och boendets skick och faciliteter
Stayed in tower1 - was in need of maintenance and air conditioners were noisy and struggled. Room had no ‘soul’ poor communication with staff- asked to be called when room was ready and never got a call. Request for late checkout was accepted but not passed on to morning staff
Bodde här 1 natt i januari 2024
Svar från Emil 22 mars 2024
Dear Madeleine,Thank you for taking the time to provide feedback on your recent stay with us. We regret to hear that your experience in Tower 1 did not meet your expectations and apologize for any inconvenience you encountered.Maintaining our property to the highest standards is paramount to us, and we apologize for any maintenance issues you encountered in your room. Your comments regarding the noisy air conditioners have been noted, and we will work diligently to address this matter promptly to ensure our guests' comfort.Thank you again for sharing your feedback, and we hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve.Warm regards,Emil GanGeneral Manager

10/10 Fantastiskt

Marina

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Bodde här 3 nätter i januari 2024
Svar från Emil 25 mars 2024
Dear Marina,Thank you for your review.Kind regards,Mantra Trilogy Cairns

10/10 Fantastiskt

Vanessa

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The Mantra Trilogy is in a great location within walking distance to the Esplanade and shops and dining options. Friendly staff. Easy parking.
Bodde här 2 nätter i januari 2024
Svar från E 25 mars 2024
Dear Guest,Thank you for your review.Kind regards,Mantra Trilogy Cairns

10/10 Fantastiskt

Stephen H

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
A great stay, only complaints were that couch was not very comfortable for watching tv, no Netflix available, and kitchen area was not well stocked with staples like salt and pepper or oil for cooking. Most self contained units supply these things, also only several coffee pods for a week stay is mot sufficient, they should be replenished daily at no charge. Polite staff and well maintained facilities made up for that. Also great convenient location
Bodde här 7 nätter i december 2023
Svar från E 25 mars 2024
Hi Stephen,Thank you for sharing your feedback with us. We're thrilled to hear that you had a great stay overall and found our staff polite and our facilities well-maintained. Your satisfaction is our top priority, and we appreciate your valuable input regarding areas where we can improve.We apologize for any inconvenience you experienced with the comfort of the couch, the availability of Netflix, and the kitchen area's stocking. Your comments regarding these aspects have been duly noted, and we will certainly take them into consideration for future enhancements to our services.Regarding the kitchen staples and coffee pods, we apologize for not meeting your expectations. We understand the importance of these amenities in ensuring a comfortable and enjoyable stay. Rest assured, we will review our offerings to ensure they align with the expectations of our guests.We're pleased to hear that you found our location convenient, and we hope you were able to explore and enjoy all that the area has to offer during your visit.Once again, thank you for your feedback. We value your patronage and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Warm regards,Emil GanGeneral ManagerMantra Trilogy Cairns

2/10 Väldigt dåligt

Michael

Bodde här 3 nätter i januari 2024
Svar från E 25 mars 2024
Dear Guest,Thank you for your review.Kind regards,Mantra Trilogy Cairns

8/10 Bra

Mark

Bodde här 2 nätter i januari 2024
Svar från Emil 25 mars 2024
Dear Mark,Thank you for your review.Kind regards,Mantra Trilogy Cairns

10/10 Fantastiskt

GENYA

Bodde här 3 nätter i december 2023
Svar från Emil 25 mars 2024
Dear Genya,Thank you for your review.Kind regards,Mantra Trilogy Cairns

8/10 Bra

Tanya

Bodde här 2 nätter i december 2023
Svar från E 25 mars 2024
Dear Tanya,Thank you for your review.Kind regards,Mantra Trilogy Cairns

4/10 Dåligt

Dung

Gillade inte: Renlighet
Bodde här 5 nätter i december 2023
Svar från Emil 23 mars 2024
Dear Dung, Thank you for your feedback I am sorry to hear that you did not enjoy your stay here at Mantra Trilogy Kind Regards, Emil GanGeneral Manager

6/10 Okej

Kayleen

Reste med familjen
Gillade inte: Bekvämligheter och boendets skick och faciliteter
What bathroom doesn’t have a fan the mantra triology that’s who. The worst place I have stayed in
Bodde här 2 nätter i december 2023
Svar från E 25 mars 2024
Dear Guest,Thank you for your review.Kind regards,Mantra Trilogy Cairns

10/10 Fantastiskt

Richard

Reste med familjen
Gillade: Boendets skick och faciliteter
The staff were all excellent considering they had all been through a cyclone and floods themselves. From reception housekeeping and maintenance every one of them were happy and genuinely caring and professional The only fault was one elevator was not working but this was not anything anyone could have fixed at the time
Bodde här 8 nätter i december 2023
Svar från Emil 25 mars 2024
Hi Mark,Thank you for sharing your experience with us. We're delighted to hear that despite the challenges posed by the recent cyclone and floods, our staff maintained their professionalism and provided you with excellent service. Your kind words are truly appreciated, and we will be sure to pass on your compliments to our team members.We apologise for any inconvenience caused by the elevator issue during your stay. Rest assured, our maintenance team worked tirelessly to address the situation as quickly as possible. Your understanding and patience are greatly valued.We hope you had a pleasant time with us despite the circumstances, and we look forward to welcoming you back for another wonderful stay in the future.Warm regards,Emil GanGeneral ManagerMantra Trilogy Cairns

2/10 Väldigt dåligt

Terryn

Bodde här 4 nätter i december 2023
Svar från Emil Gan 25 mars 2024
Hi Terryn,Thank you for taking the time to leave a review. We value all feedback from our guests, and we're disappointed to hear that your experience did not meet your expectations.However, it seems that your review did not include specific details about the issues you encountered during your stay. We would greatly appreciate it if you could provide us with more information about your concerns so that we can address them promptly and ensure that they do not occur again in the future.Please feel free to contact me personally to discuss your experience further. Your satisfaction is important to us, and we would like the opportunity to make things right.Looking forward to hearing from you soon.Kind regards,Emil GanGeneral ManagerMantra Trilogy Cairns

10/10 Fantastiskt

Jimmy

Affärsresenär
Gillade: Renlighet och rummets bekvämlighet
Home away from Home
Comfortable lodging. It's "home away from home" type of living.
Bodde här 3 nätter i december 2023
Svar från E 25 mars 2024
Dear Jimmy,Thank you for your review.Kind regards,Mantra Trilogy Cairns

6/10 Okej

Rod

Gillade: Renlighet
Bodde här 1 natt i december 2023
Svar från E 25 mars 2024
Dear Guest,Thank you for your review.Kind regards,Mantra Trilogy Cairns

8/10 Bra

james

Reste med sin partner
Mantra is excellent location, the property itself presents as resort style. Room was clean however condition was somewhat average paint on walls terribly marked also curtain in bedroom badly stained these little fixes would rate the Mantra more highly.
Bodde här 7 nätter i december 2023
Svar från E 25 mars 2024
Dear Guest,Thank you for your review.Kind regards,Mantra Trilogy Cairns

10/10 Fantastiskt

John

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Very friendly staff
Bodde här 4 nätter i november 2023
Svar från E 25 mars 2024
Dear Guest,Thank you for your review.Kind regards,Mantra Trilogy Cairns

10/10 Fantastiskt

Riitta

Bodde här 3 nätter i november 2023
Svar från E 25 mars 2024
Dear Guest,Thank you for your review.Kind regards,Mantra Trilogy Cairns

10/10 Fantastiskt

Ipshita

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
I had a great stay at the hotel. The front desk girls were so amazing and accommodating. My room was big clean and a great view!
Bodde här 2 nätter i november 2023
Svar från E 25 mars 2024
Dear Guest,Thank you for your review.Kind regards,Mantra Trilogy Cairns

4/10 Dåligt

munsuk

Bodde här 2 nätter i november 2023
Svar från Emil 25 mars 2024
Dear Munsuk,Thank you for your review.Kind regards,Mantra Trilogy Cairns

8/10 Bra

reinhard

Gillade: Renlighet
Bodde här 3 nätter i november 2023
Svar från E 25 mars 2024
Dear Guest,Thank you for your review.Kind regards,Mantra Trilogy Cairns

4/10 Dåligt

Grant

Affärsresenär
Gillade inte: Renlighet och boendets skick och faciliteter
Longlife milk in fridge was off - never seen that before. - poor venting and room was very mouldy. Will not stay there again.
Bodde här 3 nätter i november 2023
Svar från E 25 mars 2024
Dear Guest,Thank you for your review.Kind regards,Mantra Trilogy Cairns

6/10 Okej

Vicky

Reste med familjen
Gillade: Renlighet och bekvämligheter
The stay was fine and it’s walking distance to many places. The rooms are sadly very sparse with furniture and dated. The bed sheets were too small for the bed and our feet were on the mattress topper. The glass on the sliding door windows did not have a decal midway and I walked into the glass and ended up with a bruised face for most of my holiday. We had a slightly windy day and a ashtray blew off an outdoor table on a balcony and shattered over the head of a lady sunbathing a few feet from me at the pool. The staff told us it has happened a few times before, but have done nothing to prevent the issue. The limited staff on site were polite and accommodating. They need more than 4 hangers in the cupboard. Best thing about this hotel was the shower, brilliant water pressure.
Bodde här 4 nätter i november 2023
Svar från E 25 mars 2024
Dear Guest,Thank you for your review.Kind regards,Mantra Trilogy Cairns

10/10 Fantastiskt

Andrew

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Fantastic location and great amenities. Rooms are very spacious and were clean and tidy. Kitchen is well stocked with utensils to prepare meals (but nothing in the pantry) Only drawback is the quite limited parking spaces. As it was, we only found 1 afternoon where we couldn't find a space during a week's stay. But it brought a bit of anxiety as there were no guarantees each time you entered the carpark
Bodde här 7 nätter i november 2023
Svar från E 25 mars 2024
Dear Guest,Thank you for your review.Kind regards,Mantra Trilogy Cairns

8/10 Bra

Carina

Bodde här 7 nätter i november 2023
Svar från E 25 mars 2024
Dear Guest,Thank you for your review.Kind regards,Mantra Trilogy Cairns

8/10 Bra

Jevon

Bodde här 4 nätter i oktober 2023
Svar från E 25 mars 2024
Dear Guest,Thank you for your review.Kind regards,Mantra Trilogy Cairns

8/10 Bra

Katherine, Ely

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
Nice apartment, good pool and great central location. Could do with a few more hangers and facilities in room (stuff to wash up our cups as no housekeeping) and a few more loungers round the pool would be nice, but overall a decent place to stay.
Bodde här 4 nätter i oktober 2023
Svar från E 25 mars 2024
Dear Guest,Thank you for your review.Kind regards,Mantra Trilogy Cairns

10/10 Fantastiskt

Friendship

Bodde här 3 nätter i oktober 2023
Svar från E 25 mars 2024
Dear Guest,Thank you for your review.Kind regards,Mantra Trilogy Cairns

10/10 Fantastiskt

Darren

Bodde här 1 natt i oktober 2023
Svar från E 25 mars 2024
Dear Guest,Thank you for your review.Kind regards,Mantra Trilogy Cairns

6/10 Okej

rosie

Bodde här 1 natt i oktober 2023
Svar från E 25 mars 2024
Dear Guest,Thank you for your review.Kind regards,Mantra Trilogy Cairns

8/10 Bra

Biljana

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
Great location Comfortable bed Room was a bit small but for a short stay ok. Swimming pool water temperature too cold. I would come again due to the excellent location.
Bodde här 3 nätter i oktober 2023
Svar från E 25 mars 2024
Dear Guest,Thank you for your review.Kind regards,Mantra Trilogy Cairns

8/10 Bra

Rick

Bodde här 3 nätter i oktober 2023
Svar från E 25 mars 2024
Dear Guest,Thank you for your review.Kind regards,Mantra Trilogy Cairns

10/10 Fantastiskt

Matt

Gillade: Renlighet och rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från E 25 mars 2024
Dear Guest,Thank you for your review.Kind regards,Mantra Trilogy Cairns

2/10 Väldigt dåligt

Jennifer

Reste med sin partner
Gillade: Bekvämligheter
Gillade inte: Renlighet och boendets skick och faciliteter
We were so disappointed with our stay at the Mantra Trilogy, our room smelt of urine and was constantly damp. The carpet was absolutely filthy, worn down and stained, along with the lounge. The overall feel of the room was dirty and dated. The facilities of the hotel were also dirty, the pool was murky and not to a standard that I’d be comfortable swimming in. For the cost of this hotel, the quality of the place is appalling. There are so many better quality hotels in the area for at a better price.
Bodde här 6 nätter i september 2023
Svar från E 25 mars 2024
Dear Guest,Thank you for your review.Kind regards,Mantra Trilogy Cairns

4/10 Dåligt

Vicky

Reste med familjen
Gillade: Boendets skick och faciliteter
Gillade inte: Renlighet
The room was quite dirty. Touch points such as light switches, taps, appliances, remotes were obviously dirty and in need of a deep clean. I would avoid next time.
Bodde här 1 natt i september 2023
Svar från E 25 mars 2024
Dear Guest,Thank you for your review.Kind regards,Mantra Trilogy Cairns

6/10 Okej

MichAel

Gillade: Bekvämligheter
It’s a great spot but can get very noisy on the lower levels. Had a communication error between Wotif and hotel re type of room.
Bodde här 7 nätter i september 2023
Svar från E 25 mars 2024
Dear Guest,Thank you for your review.Kind regards,Mantra Trilogy Cairns

4/10 Dåligt

Jillian Rhonda

Bodde här 7 nätter i september 2023
Svar från E 25 mars 2024
Dear Guest,Thank you for your review.Kind regards,Mantra Trilogy Cairns

8/10 Bra

Kim

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
We only stayed 1 night but over all it was good
Bodde här 1 natt i september 2023
Svar från E 25 mars 2024
Dear Guest,Thank you for your review.Kind regards,Mantra Trilogy Cairns

8/10 Bra

Elizabeth

Reste i grupp
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Very nice
Bodde här 5 nätter i augusti 2023
Svar från E 25 mars 2024
Dear Guest,Thank you for your review.Kind regards,Mantra Trilogy Cairns

2/10 Väldigt dåligt

Mele vea

Bodde här 7 nätter i augusti 2023
Svar från E 25 mars 2024
Dear Guest,Thank you for your review.Kind regards,Mantra Trilogy Cairns

4/10 Dåligt

Tim

Bodde här 5 nätter i augusti 2023
Svar från E 25 mars 2024
Dear Guest,Thank you for your review.Kind regards,Mantra Trilogy Cairns