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Recensioner av Mercure Cairns

4 out of 5
Mercure Cairns
15 Florence Street, Cairns, QLD

Recensioner

7,8

Bra

10 - Fantastiskt i betyg. 15 av 47 recensioner" "
8 - Bra i betyg. 15 av 47 recensioner" "
6 - Okej i betyg. 12 av 47 recensioner" "
4 - Dåligt i betyg. 5 av 47 recensioner" "
2 - Väldigt dåligt i betyg. 0 av 47 recensioner" "

7,4/10

Renlighet

7,8/10

Personal och service

7,2/10

Bekvämligheter

6,8/10

Boendets skick och faciliteter

7,4/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Razab

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
If you’re in Cairns it’s not for staying in the hotel. Staff was very accommodating. Rooms are smallish but clean. AC worked.
Bodde här 2 nätter i december 2023

8/10 Bra

Donald, Toronto

Bodde här 3 nätter i februari 2024

6/10 Okej

Syed Aamir, Mississauga

Reste med familj och småbarn
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
We had a 3 day stay. The property is close to the night market, restaurants, church and mosque. It is fairly nice. Lots of space, closet space, kitchen sink and utensils. The staff is super nice and friendly.11q It does need an upgrade. The balcony had an old patio set. The beds are really old. There were a lot of bugs, ants and spiders in the room. The room did not get serviced. We left a "refresh our room" door tag, but the room did not get any service. We came back to a room with unmade beds and messy floor. As a result the number of bugs and spiders increased and also came into our suitcases. Free parking on street is limited. Hotel parking is paid
Bodde här 3 nätter i februari 2024

8/10 Bra

Maki

Reste med familjen
Gillade: Personal och service och bekvämligheter
3人で1クイーンベッド、2シングルベッドの部屋に泊まりました。 カードキーは人数分もらえました。 ベッドの足が固定されておらずぐらぐらしていましたが下にストッパーが置きっぱなしになっていることを見つけ自分たちではめました。 埃が被っていました。 室内は冷蔵庫のほかにレンジ、カトラリー、お皿、カップ、ナイフ等生活に必要なものが揃っておりスーパーで果物を買って切って食べたり、食事を温めることができたのでとてもよかったです。 ただシンクの排水口に黒カビが見えました。 お風呂は固定のシャワー室でした。洗面所は入室時排水口が閉まっておりどうしたら開くか聞いたら下に押しこむだけで簡単に開きました。 朝食は朝食付きプランで申し込んで追加料金なしでしたがソーセージ、卵料理、フルーツ等食べることができました。 チェックアウトの際に朝食代の金額を提示されましたがエクスペディアで支払い済みの旨伝えて調べてもらい問題ありませんでした。 ランドリーも洗濯、乾燥各4ドルで使用でき、フロントで2ドルで洗剤も買えました。 両替もフロントでお願いできました。 すぐ隣に水族館があります。歩道も広く、碁盤の目で街内も明るく夜も安心して歩けました。
Bodde här 3 nätter i februari 2024

8/10 Bra

Min Min

Reste med familj och småbarn
Gillade: Renlighet och bekvämligheter
We checkin at 2pm, room still not available. Family room is big and nice. Swimming pool is a little small.
Bodde här 3 nätter i januari 2024

6/10 Okej

Laureece, Cooroy

Reste i grupp
Gillade: Renlighet och personal och service
Pool was very warm like soup very noisy cause near a busy road wouldn’t stay there again too far from stuff
Bodde här 3 nätter i januari 2024

4/10 Dåligt

Cassia

Reste med sin partner
Gillade inte: Personal och service och boendets skick och faciliteter
The member of the staff that did my check-in and check-out was rude and arrogante with no skill to work at a front desk. Mercure Cairns is also quite expensive comparatively with other hotels that provide better accommodation, nicer pools and common areas for similar price or less. The lift was broken during my stay. Car park is an extra cost whilst most of the hotels of similar category in Cairns provide free parking.
Bodde här 2 nätter i januari 2024

4/10 Dåligt

James

Gillade inte: Renlighet, personal och service och rummets bekvämlighet
Poor & overpriced experience
Poor experience for three reasons; - Cleanliness was poor; you could see dust on the shelves where they clearly hadn't cleaned for ages & the floor can't have been mopped as it left our feet/socks dirty. - The WiFi was useless - Not very comfortable night sleep as the bed was on wheels so moved around & you could hear all the other guests doors slamming. - The staff were unfortunately completely clueless about basic things like how to operate the laundry machine or if early check in was possible. This would've been fine if this was a really budget hotel but we paid £150 night for it! So very overpriced for what it is.
Bodde här 2 nätter i december 2023

10/10 Fantastiskt

Kane

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great location close to nightlife
Comfortable stay in heart of Cairns CBD. Just a walk to the pubs and restaurants.
Bodde här 2 nätter i december 2023

8/10 Bra

lynette

Affärsresenär
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Close to esplanade with all the eateries which was so handy for the one night
Bodde här 1 natt i december 2023

8/10 Bra

Veronika

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Quiet and clean space
Bodde här 4 nätter i november 2023

8/10 Bra

carlo

Comfy new mattress and nice large smart tv, unfortunately the air conditioning leaked a lot of water during the night and is unsafe.
Bodde här 1 natt i november 2023

10/10 Fantastiskt

Rosina

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Close to everything in walking distance.
Bodde här 3 nätter i november 2023

10/10 Fantastiskt

Teresa

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
We were worried about having to park our car on the street each night because there wasn't enough parking inside.
Bodde här 2 nätter i november 2023

10/10 Fantastiskt

Damian

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The Mercure is well positioned, only a short walk to the Esplanade and the train station for our trip to Kuranda. The staff were lovely, we had dinner 2 nights, having the specials available on those nights which we enjoyed. We also had breakfast 3 mornings which we also enjoyed. The meals/pool area was a great place to relax. Overall we were very happy with our stay and would stay again when next visiting Cairns.
Bodde här 4 nätter i oktober 2023

4/10 Dåligt

Mark

Reste med familjen
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Dated, noisy but convenient location for the aquarium and night markets. I personally won't stay here again as there are plenty of other options for a cheaper price
Bodde här 1 natt i september 2023

10/10 Fantastiskt

Kellie

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i september 2023

10/10 Fantastiskt

nardine

Affärsresenär
Gillade: Renlighet, personal och service och bekvämligheter
Pleasant Stay well priced.
Bodde här 1 natt i september 2023

4/10 Dåligt

Simon, Chelmer

Reste i grupp
There was nothing particularly wrong with the property apart from the price. I know it was a busy time in Cairns and as a result there seemed to be some price gouging going on. Even at half the price I paid, I'd still only say it was just OK.
Bodde här 1 natt i september 2023

8/10 Bra

Esben

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2023

6/10 Okej

Neil

Reste med husdjur
Gillade: Bekvämligheter
Gillade inte: Personal och service
Room very nice service poor
Bodde här 2 nätter i september 2023

10/10 Fantastiskt

Stephen

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Close to the city centre and harbour - but enough distance to not be too close. Very handy for the promenade. Enjoyed our stay
Bodde här 3 nätter i augusti 2023

8/10 Bra

Naoko

Reste med familj och småbarn
Gillade: Personal och service
スタッフはとても親切で、滞在中に大変お世話になり感謝しています。室内の掃除は十分とはいえず、タオルが1枚だけ汚いまま替え忘れていたり、床にゴミが落ちていたり、清掃の面で残念でした。 早朝に到着しチェックインまで時間がありましたが、疲れていたのでチェックイン前にロビーのソファで休めたのは助かりました。
Bodde här 3 nätter i augusti 2023

8/10 Bra

David

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It’s location.
Bodde här 1 natt i juli 2023

8/10 Bra

David

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Convenient to esplanade and town. Parking was on street only but room was clean and tidy - smallish bathroom but did the job
Bodde här 1 natt i juli 2023

6/10 Okej

Emma

Reste med familjen
Gillade inte: Renlighet
Room was average. Rubbish and dust under bed, sheets stained, tv remote didn’t work. Nothing remarkable or particularly appealing about the room.
Bodde här 1 natt i juli 2023

10/10 Fantastiskt

Zeila

Bodde här 1 natt i juli 2023

8/10 Bra

Sarah

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff were very accommodating. Staff at check in organised early check in at 11am. A portable clothesline was provided when suggested that this would be helpful. Room was clean and great that it could accommodate a family if 5! Easy walking distance to ferry and train terminals and restaurants.

6/10 Okej

Mark

Reste med familj och småbarn
The room had to be checked to see it it was cleaned as it wasn't in the system, then we couldn't get into the room as the door battery was flat. The were still female hair clips in the bathroom from last guess. Both the airconditioners were full of mold. Beds were ok and they have tried upgrading the rooms but definitely need to sill repaint
Bodde här 1 natt i juli 2023

8/10 Bra

Luke

Affärsresenär
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 2 nätter i juni 2023

6/10 Okej

AH LAI

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
Very convenient location, walkable distance to restaurant, night market and the lagoon. However, cleaniness can be improved. Bowls and mugs in the kitchenette not very clean, and there is a funny smell in the fridge. Breakfast reasonable price but with limited choice only.
Bodde här 2 nätter i juni 2023

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
トイレのドアが使いづらい。
Bodde här 1 natt i juni 2023

4/10 Dåligt

Sabrina

Reste i grupp
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
The room was very basic for the price charged, it was a very small room, just 2 beds, no sofa. The aircon was filthy and not very efficient. It was noisy with traffic, windows not thick enough to block out sounds from outside. We booked for 3 people but only received towels etc for two. The receptionist was very helpful and kind in sorting out extra for the third person but it was just overall a disappointing room for the price charged.
Bodde här 1 natt i juni 2023

8/10 Bra

SHIZUKO

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2023

10/10 Fantastiskt

Amanda and Mohamed

Bodde här 1 natt i maj 2023

8/10 Bra

Toshiya

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The reception was very kind
Bodde här 3 nätter i maj 2023
Svar från Paul 17 maj 2023
Thank you for taking the time to review your stay.

6/10 Okej

Len

Affärsresenär, Reste med sin partner
Gillade: Personal och service
Evening cook dressed like someone working outside in the yard(Wednesday 03 May 23)
Bodde här 1 natt i maj 2023
Svar från Paul 17 maj 2023
Thank you for your feedback

6/10 Okej

Adam

Reste med familj och småbarn, Reste med familjen
Gillade inte: Bekvämligheter
No clothes airer to hang any washing. 3 times reception didn't have coins for the washing machine which cost $4 each per washing load and to dry washing. The time to dry wasn't enough to dry towels. Great that it had breakfast though and a pool. Restaurant and bar were hit and miss.
Bodde här 4 nätter i april 2023
Svar från Paul 17 maj 2023
Thank you for your feedback, our team will be given your feedback to inprove in areas that they may have been lacking.

6/10 Okej

Yukika

Bodde här 1 natt i april 2023
Svar från Paul 17 maj 2023
Thank you for your review.

10/10 Fantastiskt

Rahul

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Convenient location, great staff. The amenities are dated They could really add some plug points with USB chargers. If casting to a TV..there is no way to find out which TV is yours unless you are a techie. But for the short stay..a very pleasant experience.
Bodde här 2 nätter i mars 2023

6/10 Okej

Darren

Reste med familj och småbarn, Reste med familjen
Gillade inte: Renlighet
Room was not clean. Very dusty and toilet was marked. Hallway needed a good vacuum. Not enough hooks to hang towels. . Single bed moved on wheels. To tea towels to dry dishes. Simple things that you would expect more from a Mecure
Bodde här 3 nätter i februari 2023

6/10 Okej

Michael

Affärsresenär
Gillade: Renlighet, personal och service och rummets bekvämlighet
Air con was sub standard and struggled
Bodde här 3 nätter i februari 2023

10/10 Fantastiskt

Jonathon

Bodde här 1 natt i januari 2023

6/10 Okej

Scott

Reste med familjen
Gillade: Renlighet
Gillade inte: Personal och service och boendets skick och faciliteter
The hotel has recently been taken over by Mercure so they are still working on any issues and it will improve over time but there are some things that need to be addressed. Eg there are pigeons that make a lot of noise early in the morning on the window ledges so they need to put some bird deterrent spikes on the ledges. Also, just after I had a shower I turned the water off but then the hot water started pouring out of the shower even though the tap was turned off. It was extremely hot and I was very lucky my 6yo daughter wasn’t in the shower at the time or she may have been badly burnt. I told the reception and they moved us to another room which was quite an effort to relocate after being settled into the one we were in but we didn’t receive anything as a consolation. Eg most hotels would upgrade you to a nicer room or give you some restaurant vouchers but we got nothing. I also found it very hard to use the new tv in both rooms we were in and think they were not set up properly when installed. Also, they have a normal luggage trolley but also have a coles shopping trolley as one of their luggage trolleys which is a bit strange. Overall it was a good hotel and I would stay again but it will take some time for Mercure to get the hotel up to a good standard. It was one of the best priced hotels I could find in the city though and was in a very good location. Close to everything. Didn’t go to their restaurant though as it was too expensive.

10/10 Fantastiskt

Meg

Bodde här 1 natt i januari 2023
Svar från The Mercure Cairns Team 8 jan. 2023
Thank you for sharing such a great result.

10/10 Fantastiskt

Paul