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Recensioner av Rydges Esplanade Resort Cairns

4 out of 5
Rydges Esplanade Resort Cairns
209-217 Abbott Street, Cairns North, QLD

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 359 av 1000 recensioner" "
8 - Bra i betyg. 400 av 1000 recensioner" "
6 - Okej i betyg. 160 av 1000 recensioner" "
4 - Dåligt i betyg. 52 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 29 av 1000 recensioner" "

8,4/10

Renlighet

8,6/10

Personal och service

7,8/10

Bekvämligheter

7,6/10

Boendets skick och faciliteter

7,6/10

Hållbarhet

Recensioner

6/10 Okej

Verifierad resenär

Reste med sin partner
Gillade: Renlighet
Bodde här 8 nätter i februari 2020
Svar från espie. 19 feb. 2020
Dear Anonymous, Thank you taking the time to rate your stay. Kind regards Andrew Wallis General Manager.

2/10 Väldigt dåligt

Ivy

Reste med familjen
Gillade inte: Renlighet och personal och service
Our check in was 2pm. At 6pm they told us that we couldn’t check in until 8pm… they spent Two hours trying to find us another hotel. I’m really disappointed. It was my nieces 21st party and we missed the food and the start of the party. I got offered breakfast but wasn’t told it closed early
Bodde här 1 natt i april 2024
Svar från Naomi 26 apr. 2024
Dear Ivy,We really apologize for the inconvenienced that are happened on your stay, we are trying our best to accommodate guest request & will try our best as well to improve where we lack, appreciate you writing the feedback, we will surely pass it on to our management & team.Kind Regards,Naomi - Reservation Agent

6/10 Okej

Jacqueline

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I like the location of the property. I didn't like that i was not allocated the room i booked, because the hotel oversell their rooms.
Bodde här 1 natt i april 2024
Svar från Naomi 26 apr. 2024
Dear Jacqueline,We are very sorry for the inconvenience that occurred during your stay, we will surely share the feedback with the management & team.Kind regardsNaomi - Reservations Agent

6/10 Okej

Jonalyn

Reste med familj och småbarn
The tv is broken the pool is too much chlorine.
Bodde här 1 natt i april 2024
Svar från Naomi 26 apr. 2024
Dear Jonalyn,We are very sorry for the inconvenience that happened during your stay, we will surely pass your feedback to our management & team.Kind regards,Naomi - Reservation Agent

10/10 Fantastiskt

Susanne Regina

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
The staff were so helpful from front counter to housekeeping to food to maintenance nothing was a problem if you had a problem they were there to help if they could
Bodde här 7 nätter i april 2024
Svar från Naomi 21 apr. 2024
Dear Susanne,Thank You very much for the feedback, we appreciate it and thank You for staying with us.Kind Regards,Naomi - Reservation Agent

10/10 Fantastiskt

Paul

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Customer service was very unique, the receptionist were so nice, helpful, friendly and very fast at problem solving.
Bodde här 1 natt i april 2024
Svar från Maureen 17 apr. 2024
We appreciate you taking your time to provide feedback and happy to hear that you had an enjoyable experience with Rydges Esplanade Cairns. We look forward to welcoming you back in the future.

6/10 Okej

Andreas

Gillade: Personal och service och bekvämligheter
Gillade inte: Renlighet
Ich musste mehrmals mehr als 10 Minuten auf einen Fahrstuhl warten. Einmal musste ich die Rezeption anrufen. Es kam jemand und hat mich abgeholt. Die Sauberkeit im Badezimmer entsprach nicht meinen Anforderungen. Der Boden wurde anscheinend sehr oberflächlich bis gar nicht gesäubert. Das Zimmer war ansonsten gut ausgestattet und sehr geräumig.
Bodde här 6 nätter i april 2024
Svar från Naomi 14 apr. 2024
Dear Guest,We do apologize that you have to wait for elevator for several times & for the cleanliness in the bathroom.We will surely pass on your feedback to management and team.Once again, we appreciate your feedback.Kind regards,Naomi - Reservation Agent

6/10 Okej

Shin

Gillade: Renlighet och personal och service
Bodde här 6 nätter i april 2024
Svar från Bryan 15 apr. 2024
Thank you for the review. We hope to see you again next time you are in Cairns. Bryan

10/10 Fantastiskt

Claude, pyrmont

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The view is fantastic!
Bodde här 2 nätter i april 2024
Svar från Bryan 10 apr. 2024
Thank you for your great review. We are thrilled that you enjoyed your stay and hope to see you back soon. Bryan

6/10 Okej

Suzuki

Gillade: Personal och service
市街地までの立地が子連れには遠かったです。
Bodde här 4 nätter i mars 2024
Svar från Maureen 9 apr. 2024
Thank you for your feedback. We look forward to welcoming you back in the future.

10/10 Fantastiskt

Lindsey

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely hotel. Great air con and generous sized room. Lovely to be able to hire towels for the pool for free.
Bodde här 7 nätter i mars 2024
Svar från Maureen 8 apr. 2024
Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay and we look forward to welcoming you back in the future.

6/10 Okej

Dylan

Gillade: Renlighet och personal och service
Fantastic service from the staff who do a great job. The building itself and facilities are in need of refurbishment, it looks and feels a bit tired.
Bodde här 5 nätter i mars 2024
Svar från Naomi 2 apr. 2024
Dear Dylan,Thank You very much for taking the time to write the review, we really appreciate your feedback, we will surely pass your feedback to our team & management.Kind regards,Naomi - Reservation Agent

10/10 Fantastiskt

Sacha

Bodde här 2 nätter i februari 2024
Svar från Maureen 27 mars 2024
Thank you for taking time to review your stay with us, we look forward to welcoming you back in the future.

10/10 Fantastiskt

Eddie

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice room Sea View.
Hotel is a little away from the center, slightly more than comfortable walking. Room sea view was excellent.. Bar, is a counter that closes at 8:30PM- it was ok.........
Bodde här 4 nätter i januari 2024
Svar från Alex 29 feb. 2024
Hi Eddie,Thank you for your feedback. I will pass this information along to our team members

10/10 Fantastiskt

Siniva

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Wonder staff and surrounding area including the location
Bodde här 4 nätter i januari 2024
Svar från Akane 29 jan. 2024
Dear SinivaThank you very much for your review. We are glad to hear that. We hope to see you again in the future. Akane

4/10 Dåligt

Jose

Reste med sin partner
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Need maintenances Tennis courts terrible imposible play Beautiful structure need more maintenance
Bodde här 2 nätter i januari 2024
Svar från Akane 30 jan. 2024
Dear JoseThank you for your review. We apologize that it made you unconfortable. we will try to sort it out. Hope to see you again in the future. Akane

8/10 Bra

Lars

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i januari 2024
Svar från Akane 29 jan. 2024
Dear Lars Thank you very much for your review. We hope to see you in the future. Akane-Guest Service Agent

8/10 Bra

Martina

Gillade: Renlighet och personal och service
Bodde här 6 nätter i januari 2024
Svar från Maureen 27 mars 2024
We appreciate your review and look forward to welcoming you back in the future.

8/10 Bra

Christine

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Unfortunately it rained the whole time I was here so could not do anything
Bodde här 3 nätter i januari 2024
Svar från Akane Kawamura 27 jan. 2024
Dear Christine Thank you for your review. We are sorry to hear that you could do anything while you were staying. Hope to see you again and enjoy doing something next time when you come to here. Akane

4/10 Dåligt

Ian

Gillade: Renlighet
Rydges cairns
Only 1 out of 3 lifts working, in room phone did not work and extreme condensation in room. Pool needed cleaning.
Bodde här 8 nätter i december 2023
Svar från Akane kawamura 10 jan. 2024
Thank you very much for staying with us. We are sorry for bothering telephone not working. We will check the condition of telephone. We hope to see you again in the future.

4/10 Dåligt

Ryosuke, Koshigaya

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
宿泊費用の間違い発生さた際の対処が不適切でした。建物も古く、写真と大きな違いでガッカリしました。
Bodde här 4 nätter i januari 2024
Svar från Akane 10 jan. 2024
Dear Mr. ObinataThank you for staying with us.I sincerely apologize that we wrongly settled payment upon check in and made you dissatisfied. We will make sure this won't happen in the future. We have already let the respective department know about your review and concern and will work on it to improve.Thank you for your understanding for settle the rest of payment. Best Regards,

10/10 Fantastiskt

Virginia

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Comfortable and welcoming. Delicious room service, friendly staff, and convenient location.
Bodde här 4 nätter i december 2023
Svar från Akane kawamura 10 jan. 2024
Thank you very much for giving us good review. We look forward to see you again.

8/10 Bra

Danny

Gillade: Personal och service
Bodde här 5 nätter i december 2023
Svar från Pauline 28 dec. 2023
Hi DannyThank you for taking the time to review us. Very much appreciated.

8/10 Bra

Janmejoy

Bodde här 4 nätter i december 2023
Svar från Akane 15 jan. 2024
Thank you very much for your review. We hope to see you in the future. Akane

8/10 Bra

Pelin

Bodde här 9 nätter i december 2023
Svar från Akane kawamura 10 jan. 2024
Thank you very much for staying with us. We look forward to see you again.

4/10 Dåligt

Yong

Bodde här 3 nätter i december 2023
Svar från Akane Kawmaura 10 jan. 2024
Thank you very much for your review. We are sorry that you were not satisfied with your stay. We look forward to see you in the future.

10/10 Fantastiskt

Nick

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i december 2023
Svar från Pauline 14 dec. 2023
Hi NickThank you for taking the time to review us. Hope to see you again soon.

10/10 Fantastiskt

Simon

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great stay
starting to show its age but it still clean comfortable and the staff are excellent
Bodde här 1 natt i december 2023
Svar från Pauline 14 dec. 2023
Hi SimonThank you for your amazing review, truly appreciate you staying with us

8/10 Bra

Kapil

Bodde här 4 nätter i november 2023
Svar från Pauline 28 dec. 2023
Hi KapilThank you for your review, have a great day.

8/10 Bra

PAMELA

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location. Walkable to dining options. Easy for Great Barrier Reef excursions
Svar från Akane 13 feb. 2024
Dear Pamela Thank you for your review. We are glad that you enjoyed staying with us. We hope to see you again. Akane

6/10 Okej

Matthew

Gillade: Personal och service
Overall was an average experience compared to other hotels with similar ratings. The hotel also had minor upgrades going on that we were not aware of at the time of booking.
Bodde här 2 nätter i november 2023
Svar från Naomi 25 nov. 2023
Dear Mr. Matthew,Thank you for taking the time to write your feedback for us.We really appreciate it.We wil share your feedback among our team.Thank You & Best regards,Naomi - GSA

10/10 Fantastiskt

Karen

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
If you’re like us and really only need a good night’s sleep at a reasonable price bc you spend your bucks on outings and adventures this is a great choice!
Bodde här 1 natt i oktober 2023
Svar från Bryan 24 okt. 2023
Thank you for your feedback. We are glad you enjoyed your stay and can't wait to have you back.

10/10 Fantastiskt

danny

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely hotel i was upgraded and stayed on the top floor with beautiful views of the beach The staff were super friendly and helpful My plane was delayed for four hours and so staff allowed me to check out later Definitely would recommend Rydges Hotel Cairns!
Bodde här 5 nätter i oktober 2023
Svar från Bryan 18 okt. 2023
Thank you so much for the great feedback. We are extremely happy you enjoyed your stay and can't wait to see you again.

8/10 Bra

Katie

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Close to everything with a short walk along the esplanade. The only issue was the room was a bit run down, the room definitely needed upgrading. Also when I turned the fan in the room it would trip all the power in the room.
Bodde här 7 nätter i oktober 2023
Svar från Naomi 17 okt. 2023
Dear Katie,Thank You very much for staying with us.We appreciate your feedback, and we will escalate that to our management.Best Regard,NaomiReservation Agent

8/10 Bra

Dean

Bodde här 2 nätter i oktober 2023
Svar från Maureen 6 nov. 2023
Thank you we appreciate you taking to time to review Rydges Esplanade Cairns. We are happy to hear you enjoyed your stay.

10/10 Fantastiskt

Ayumi

Bodde här 3 nätter i oktober 2023
Svar från Maureen 4 nov. 2023
The staff and I thank you for taking the time to review. We are very happy to hear that you enjoyed your stay with us at Rydges Esplanade Cairns.

8/10 Bra

Kenneth

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
An excellent stay overall. If I had to find a criticism then it would be that the decor was a little dated and could use a little ‘refreshment’. That must not detract from this excellent stay with really friendly and efficient staff. The hotel has a great location providing easy walking to the city and the harbour. Excellent value for money and I would certainly be happy to stay there again.
Bodde här 4 nätter i oktober 2023
Svar från Arada 13 okt. 2023
Dear Valued guest,We very appreciate for your feedback. And we looking forward to seeing you soon.Yours Faithfully,Arada Elle

10/10 Fantastiskt

Anoop

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Decent accomodation, need a bit of rejuvenation
Bodde här 1 natt i september 2023
Svar från Bryan 3 okt. 2023
Thank you for your feedback. We can't wait to see you next time you are in Cairns.

8/10 Bra

Jane

Reste med sin partner
Gillade: Personal och service
The position was great. The only thing I could fault was the entrance gate and fence to the pool. Very dirt!!
Bodde här 4 nätter i september 2023
Svar från Andrea - Reception 30 sep. 2023
Dear Jane,Thank you for your review and we really appreciate your feedback, and we will share with our team.We hope to welcome you back again soon. Regards

8/10 Bra

Corrine

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Short walk to the esplanade and boardwalk.
Bodde här 1 natt i september 2023
Svar från Bryan 25 sep. 2023
Thank you for your feedback. We can't wait to see you the next time you are in Cairns.

8/10 Bra

Deirdre

Gillade: Renlighet och personal och service
The room was overall pretty good, but not for an executive upgrade. However, we did enjoy the complimentary wine, thank you Rydges! We liked the balcony but it had no chairs, no table & could of done with a paint. I’d suggest bring your own plates and cutlery, there were none provided in the room. The pillows were very flat and too high if you used 2. The staff were lovely, gave us more pillows, (the same flat type though) and told us we could borrow kitchen items from the restaurant. The king bed was very comfortable. The bathroom was a good size but could’ve done with an upgrade as it was basic. Although, I have to say, as we booked through Expedia the price was fairly reasonable and all up we enjoyed our stay.
Bodde här 5 nätter i augusti 2023
Svar från Camilo Finlez 6 sep. 2023
Dear Deirdre,Thank you, we really do appreciate your feedback and we will share with our team. We hope to see you again soon. Regards

10/10 Fantastiskt

Brian

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We liked staying at this property. The kids had their separate space with bunkbeds, although their room could have used a door. The rooms were spacious and quiet. One of the negatives was visiting in winter, as the rooms did not have heating nor the pools. The property is also several blocks from the main tourist spaces, so we had to drive to eat, shop, etc.
Svar från Kurii - Reception 31 aug. 2023
Hi Brian, Thank you very much for staying with us. We really appreciate you taking the time to share your rating with us. We hope to see you again soon

10/10 Fantastiskt

RushworthHardware, Rushworth

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely stay. Friendly staff. Great facilities
Bodde här 6 nätter i augusti 2023
Svar från Courtney 27 aug. 2023
Thank you for your lovely review. We are so glad to know you enjoyed your stay at Rydges Esplanade Resort. We look forward to welcoming you again in the future. Courtney - Guest service Agent

10/10 Fantastiskt

Kathryn

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Best friendliest staff in the world! Loved the pool and the meal options. Wish I could have stayed longer for the atmosphere and the locality.
Bodde här 14 nätter i augusti 2023
Svar från Reception Kurii 24 aug. 2023
Hi Kathryn, Thank you so much for your amazing feedback. We appreciate your kind words. We will pass your comments on to our team. Best regards,

8/10 Bra

Victoria

Reste med sin partner
Gillade: Renlighet och personal och service
Staff were great and found us an early checkin when we had to change hotels after a tour. Rooms were a bit dated and I hated the little step into the bathroom. I’m a bit disabled. The food options were basic but the breakfast was fine and no problem getting soy milk which I need. We left excess baggage with them when we left for two trips without charge or difficulty. There was a useful fridge in the room and the bare minimum of tea and coffee facilities, also useful.
Bodde här 1 natt i augusti 2023
Svar från Reception Kurii 17 aug. 2023
Good afternoon, Victoria. Thank you very much for your kind message. We are so happy to hear you enjoyed your stay with us.We hope to see you again.

6/10 Okej

Elizabeth

Reste med familjen
Gillade: Renlighet
Underwhelming. Expected more from Rydges. Looks flash, but lacking in holiday atmosphere. Not even a local map to be found at reception. Cheap 'Made in China' gift shop just off the reception is tacky. Vending machines with drinks/snacks etc were available, but at ridiculously inflated prices. If you're travelling with kids, do a big supermarket shop before you get there. It's about a 15-20 minute walk to the supermarket, and about the same to the lagoon pool. No shops immediately around the hotel. The housekeeping staff were friendly, and courteous, and kept our room in good shape with minimal disruption, however, asking reception staff for an extra bath towel for my room involved an interrogation that I did not appreciate! Nothing to make me come back and stay again. It was ok for a once off.
Bodde här 7 nätter i augusti 2023
Svar från Camilo Finlez 16 aug. 2023
Dear Elizabeth,thank you so much for taking the time to share your experience with us, we truly appreciate the feedback. Regarding to the city maps, unfortunately We ran out of more maps of the city and for the moment we are waiting for more to arrive. you were right, it's about a 15–20-minute walk to the supermarket and we don't have small shops close by except for the Gift box shop in our property. We happy to know that you felt the Quality of our service with housekeeping team, we'll let them know. I’m very sorry that your stay did not meet your expectations and would love the opportunity to regain your trust. Please let me know the next time you're planning on visiting Cairns, and I’ll make sure that your stay not only meets but exceeds your expectations. Thank you and we wish you and your family nice week.Very Respectfully,

10/10 Fantastiskt

Kevin

Bodde här 2 nätter i augusti 2023
Svar från Courtney 4 sep. 2023
Thank you for your wonderful review, Kevin. We are glad to know that you enjoyed your stay.

8/10 Bra

karen

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
good sized rooms with bath and balcony
Bodde här 7 nätter i augusti 2023
Svar från Courtney 12 aug. 2023
Thank you for your review, Karen. We are so glad to hear that you enjoyed your stay. Courtney - Guest Service Agent

10/10 Fantastiskt

Skye

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i augusti 2023
Svar från Camilo Finlez - Receptionist 10 aug. 2023
Dear Skye,Thank you for rating your experience at Rydges Esplanade Cairns as a 5/5, we happy to know that you enjoy your stay, we hope to see you soon in Cairns.Best Regards,

6/10 Okej

Jeremy

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 6 nätter i augusti 2023
Svar från Bryan 9 aug. 2023
Thank you for your stay with us. We look forward to your next stay.