På stranden och vit sandstrand
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Recensioner av Sarayi Boutique Hotel

4 out of 5
Sarayi Boutique Hotel
95 Williams Esplanade, Palm Cove, QLD

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 167 av 448 recensioner" "
8 - Bra i betyg. 175 av 448 recensioner" "
6 - Okej i betyg. 66 av 448 recensioner" "
4 - Dåligt i betyg. 31 av 448 recensioner" "
2 - Väldigt dåligt i betyg. 9 av 448 recensioner" "

8,2/10

Renlighet

8,6/10

Personal och service

7,2/10

Bekvämligheter

7,6/10

Boendets skick och faciliteter

5,8/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Anders

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra hotell med familjekänsla!
Mycket bra atmosfär med underbar hjälpsam personal. Bra tips på hur omgivningen bäst skulle kunna nyttjas såsom både avseende kultur, natur och matställen. Bra läge 50m från stranden och nära till allt.
Bodde här 8 nätter i juli 2018
Svar från Vanessa & Simone 15 aug. 2018
Thank you Anders We are really happy you enjoyed yourselves

6/10 Okej

Ulf

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Se upp för detta hotell
Dåligt och inte värt pengarna!
Bodde här 3 nätter i december 2017
Svar från Simone 9 jan. 2018
Sorry to hear you did not enjoy your stay, would appreciate a little more feed back what did you not like?

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

4/10 Dåligt

Darryl

No TV reception in first room so had to shift rooms. Second room TV on strange angle facing to ceiling. Suggest wall mount.
Bodde här 1 natt i september 2022

6/10 Okej

Claire

Bodde här 3 nätter i januari 2022

10/10 Fantastiskt

Jasmin

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Fantastic customer service
Bodde här 1 natt i juli 2022

6/10 Okej

Jo

Reste med sin partner
Gillade inte: Personal och service och boendets skick och faciliteter
A bit old and needs uplift
Bodde här 1 natt i juli 2022

8/10 Bra

Ronald

Reste med sin partner
Gillade: Renlighet och personal och service
Unit was clean and had what we needed. But outside needed cleaning up.
Bodde här 1 natt i juli 2022

8/10 Bra

Daniel

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i juli 2022

6/10 Okej

Paul

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
Didn't answer the phone during the day
Bodde här 3 nätter i juni 2022

10/10 Fantastiskt

Andrew

Bodde här 1 natt i juni 2022

10/10 Fantastiskt

Philip, Tennyson

Bodde här 2 nätter i juni 2022

4/10 Dåligt

Jenny

Reste med familjen
Gillade: Renlighet
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Location great. Beds comfy. On arrival no advice on room eg milk in fridge. Empty water bottle in fridge. No bin in toilets. No water tumblers. Rooms very plain no lounge chair in room. Mo compendium for information. Room does not look 4 starand very unlike websire photos. Pool was clean but all deserted no shade or shelter around pool. Undergoing renovations to one area which should be divulged on booking. No on sight restaurant as advertised. Total waste of money for the amiunt i paid.
Bodde här 3 nätter i april 2022

6/10 Okej

Corrie

Bodde här 2 nätter i mars 2022

8/10 Bra

David, Kanimbla

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
It is a clean room with a comfortable bed and a hotel with good coffee cups and in the middle of Palm Cove.
Bodde här 1 natt i mars 2022

4/10 Dåligt

Trudy

Affärsresenär
Gillade: Personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
great location great staff grear food at the Underground. It will be good when the renos are finished
Bodde här 1 natt i mars 2022

6/10 Okej

Louise

Reste med familjen
Gillade: Renlighet
Gillade inte: Personal och service
Great location on the beach front. Didn’t see any staff, got our key from a lock-box.
Bodde här 1 natt i februari 2022

4/10 Dåligt

Gregory

Affärsresenär
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
More cheap, than Boutique! Abandoned reception and restaurant gave a twilight zone feel. No blanket, dirty cups. No extra pillows. With an outdoor area ripe for a warm tv makeover series.
Bodde här 3 nätter i februari 2022

8/10 Bra

Coral

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Friendly staff. Very clean room, good value.
Bodde här 1 natt i februari 2022

6/10 Okej

Alia

Gillade: Renlighet
Location is excellent. Room was more dated than the photos depicted.
Bodde här 2 nätter i februari 2022

4/10 Dåligt

Kerrie

Reste med familjen
Gillade: Renlighet och personal och service
Stay was good except did not get room that was booked
Bodde här 1 natt i januari 2022

4/10 Dåligt

Annie

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very unfair and a little sneaky when booking I booked two beds as I was staying with my 25 yr old son but when I got there she charged me an extra $40 to make up the extra bed. Very disappointed ☹️
Bodde här 1 natt i januari 2022

10/10 Fantastiskt

Lewis

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice clean room..... N the young lady that works there made the stay very pleasant!! She deserves a payrise!!
Bodde här 4 nätter i november 2021

4/10 Dåligt

Robert

Reste med sin partner
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Positives - Great location and king bed was comfy. Negatives - Reception was unattended for over 20mins. Phone calls were not answered, had to search for the only person working, and they were servicing a room. Smelly room, very tired, needs a major facelift.
Bodde här 1 natt i oktober 2021

6/10 Okej

Judy

Reste med familjen
Lovely location but slightly let go.
Bodde här 4 nätter i september 2021

6/10 Okej

Grant

Reste med sin partner
Gillade inte: Personal och service och boendets skick och faciliteter
Disappointing return to this hotel. We remember many years ago that it was excellent but now it is very tired and needs a major refurbishment. It is obviously being run on a shoestring and it shows. Shame as it is in a prominent position and worthy of being returned to its former high standard.
Bodde här 2 nätter i augusti 2021

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service och boendets skick och faciliteter
I love this property! It’s in an excellent location, right in the middle of Williams Esplanade. The rooms I’ve stayed in are very spacious and have everything you need – crockery, microwave, fridge, coffee/tea…and more. The staff were friendly, and always super helpful and accommodating. Sure there’s a few things that may need to be upgraded, but considering the last year and a half we’ve had, it’s more than understandable. The pool on the roof is a real treat. It’s a great place to catch the last of the day’s sun, with a gorgeous view, and more often than not I had it to myself. Bliss. My room was on the ground floor off the lobby, and I left the courtyard door open to sleep to the sound of the ocean. Palm Cove is a little treasure of a place and Sarayi is a great find and value for money (especially outside peak months July-August)
Bodde här 2 nätter i oktober 2019

4/10 Dåligt

Verifierad resenär

Reste med sin partner
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Everything was tired and needed repair. The wifi was down on both days of our stay.
Bodde här 2 nätter i juli 2021

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Personal och service och bekvämligheter
Room was not ready at 4pm!
Bodde här 1 natt i juli 2021
Svar från Sarayi 13 juli 2021
Thank you for taking the time to give us feedback. New management has only very recently taken over and we will take your feedback onboard as we make improvements and upgrades to the property

2/10 Väldigt dåligt

Verifierad resenär

Bodde här 2 nätter i juni 2021
Svar från Sarayi 13 juli 2021
Thank you for taking the time to give us feedback. New management has only very recently taken over and we will take your feedback onboard as we make improvements and upgrades to the property

6/10 Okej

Verifierad resenär

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Like other reviews we found the accommodation basic. Apparently this is what you get for $200 a night at Palm Cove. Now we know we need to pay more for well maintained and properly cleaned accommodation. If you just want a bed and basic NO FRILLS then that is OK, but for this business to claim they are 4.5 stars is false advertising.
Bodde här 3 nätter i juni 2021
Svar från Sarayi 3 juli 2021
Thank you for taking the time to give us feedback. New management has only very recently taken over and we will take your feedback onboard as we make improvements and upgrades to the property

2/10 Väldigt dåligt

Verifierad resenär

Reste med sin partner
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Aircon faulty. Generally run down property. Cheap bedding.
Bodde här 1 natt i juni 2021
Svar från Sarayi 29 juni 2021
Thank you for taking the time to give us feedback. New management has only very recently taken over and we will take your feedback onboard as we make improvements and upgrades to the property

4/10 Dåligt

Verifierad resenär

Gillade: Renlighet och personal och service
A unique place and close to the beach.
Bodde här 1 natt i maj 2021
Svar från Sarayi 6 juni 2021
Thank you for taking the time to give us feedback. Our apologies that you were disappointed in your stay. The property is under new management and we will address the issues you have mentioned

8/10 Bra

Verifierad resenär

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location. Walking distance to all the cafes & restaurants. Clean apartment. Not many car parks at actual property so finding one close by was challanging.
Bodde här 1 natt i maj 2021
Svar från Sue 26 maj 2021
Thank you for taking the time to give us feedback. We are so pleased you enjoyed your stay and hope to see you again the next time you visit Palm Cove

6/10 Okej

Verifierad resenär

Reste med sin partner
Gillade: Personal och service
The hotel was in a great location right opposite the beach and central to restaurant's, shops etc. It was a little tired and run down and in need of some TLC. The staff were friendly and helpful but I think quite new so still learning the ropes. We were lucly to get the last on site car park so you can't guarantee availability.
Bodde här 1 natt i maj 2021
Svar från Sue 26 maj 2021
Thank you for taking the time to give us feedback. Our apologies that you were disappointed in your stay. The property is under new management and we will address the issues you have mentioned

8/10 Bra

ANNETTE

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
In the bathroom the hot water tap was leaking.
Bodde här 2 nätter i april 2021
Svar från Sue 26 maj 2021
Thank you for taking the time to give us feedback. Our apologies that you were disappointed in your stay. The property is under new management and we will address the issues you have mentioned

10/10 Fantastiskt

Verifierad resenär

Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Tv reception wasn't great and needs most channels
Bodde här 1 natt i april 2021
Svar från Sarayi 6 juni 2021
Thank you for taking the time to give us feedback. Our apologies that you were disappointed in your stay. The property is under new management and we will address the issues you have mentioned

8/10 Bra

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Tv channels too limited otherwise all was good
Bodde här 1 natt i april 2021
Svar från Sarayi 6 juni 2021
Thank you for taking the time to give us feedback. Our apologies that you were disappointed in your stay. The property is under new management and we will address the issues you have mentioned

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
Maintenance was lacking.
Bodde här 3 nätter i april 2021
Svar från Sarayi 6 juni 2021
Thank you for taking the time to give us feedback. Our apologies that you were disappointed in your stay. The property is under new management and we will address the issues you have mentioned

6/10 Okej

Verifierad resenär

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
No real view, given ground floor room .
Bodde här 1 natt i januari 2021

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2020

8/10 Bra

Yuri

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2020

4/10 Dåligt

Verifierad resenär

Reste med sin partner
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
We found the hotel to be a bit shabby. Great location no doubt but disappointing.
Bodde här 1 natt i juli 2020

6/10 Okej

Verifierad resenär

Reste i grupp
Gillade: Renlighet
Hi had made a booking on wotif and it was meant to have two double beds in the room and on the day got a call from the hotel saying there was just a fold out couch in the room with one double bed and expected up to pay extra $50 on what the price was on wotif.com to get two separate rooms we did that because it was a suprise and i didnt want to tell the other parties it was extra money so i just paid. To not make a fuss. Could of got a family room somewhere else cheaper and nicer. Feature was location and roof top pool but spa did not work.
Bodde här 1 natt i mars 2020
Svar från Jessica 31 mars 2020
Hi, thank you for your feedback. We've looked into your comments and checked the information on Wotif. The room you booked is a 1 bedroom studio and the room details on Wotif.com clearly state the following bed configuration: 1 King Bed and 1 Double Sofa Bed or 2 Twin Beds and 1 Double Sofa Bed. When we noticed you made a reservation for 4 adults, we called you to see if you were interested in booking 2 rooms instead, offering you a discounted rate, which you accepted. We're sorry if you thought the information on the website wasn't clear enough and we still hope you enjoyed your time in Palm Cove.

4/10 Dåligt

Verifierad resenär

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Unfortunately the reception desk in both the morning and the afternoon, when I returned, were unmanned with no details on who to contact for check in. Front of building looked like it hadn't been used for years, with empty spaces and discarded chairs etc.,Other International Visitors were quite distressed as they had been waiting a long time and could not phone for assistance but after 30 minutes, even asked at the restaurant at the front but they couldn't help us, we found a number and got a company down south who advised where the keys were. Room was ok but very hot as did not look like it had been opened up in a while. Half a jug of cold water, probably stagnant in the fridge, and gecko dropping over the room. The front of the roof top pool area was quite a shock with a discarded old rusty fridge, a door hanging off its hinges and opened old cupboards, oh and a Xmas tree under the rotten old stair area. Not like in the picture on the website. It looked like a deserted old hotel from a film! I was assured by the company down south that the reception would be manned in the morning for check out - it wasn't. Deserted again. I left my keys in a crack in the reception with a note to ring me to discuss my deserted stay - still waiting for a call back. The restaurant outside told me it is quiet season but I expected to see at least one member of staff during my stay. I appreciate renovations are necessary but it looked like things had been abandoned in the upstairs
Bodde här 1 natt i mars 2020

6/10 Okej

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Waited until 2pm to check in, but did not realise it was not manned ..but all worked out ok..
Bodde här 1 natt i februari 2020
Svar från Kaela 5 mars 2020
Thank You for staying with us at Sarayi Hotel, We are currently open from 9am until 12pm whilst it is question season.

6/10 Okej

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i januari 2020
Svar från Kaela 2 feb. 2020
Thanks for your feedback :)

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2019
Svar från Kaela 23 jan. 2020
Thanks for your feedback (:

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
So central to the beach and restaurants. Very clean and amazing staff
Bodde här 1 natt i december 2019
Svar från Kaela 23 jan. 2020
Thanks for your feedback! (:

8/10 Bra

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Best priced rooms close to beach. Friendly service
Bodde här 1 natt i december 2019
Svar från Kaela 1 feb. 2020
Thank you for your feedback