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Recensioner av Holiday Inn Express & Suites Calgary Airport Trail NE, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Calgary Airport Trail NE, an IHG Hotel
41 FREEPORT CRESCENT NE, Calgary, AB

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 551 av 1121 recensioner" "
8 - Bra i betyg. 320 av 1121 recensioner" "
6 - Okej i betyg. 99 av 1121 recensioner" "
4 - Dåligt i betyg. 85 av 1121 recensioner" "
2 - Väldigt dåligt i betyg. 66 av 1121 recensioner" "

8,6/10

Renlighet

8,2/10

Personal och service

8,2/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

8/10 Bra

Mohammad and

Reste med familj och småbarn, Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
One lift is working only. Taken long time to get it.
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Todd

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice and quite place to stay
Bodde här 1 natt i maj 2024

4/10 Dåligt

Jerry, Camas

Affärsresenär
Gillade inte: Renlighet och personal och service
I've stayed here before,3 or 4 times now, this trip I booked in for 3 nights. My previous stays I felt it was what was to be expected of a Holiday Inn Express, good value for your dollar, clean, up to date, comfortable. But now there seems to have been an ownership change and it shows. Here are some of the things that upset me: 1. Returning to my room after a day of work I found the door was left open by the maid staff, the room was made up but no clean towels. I went down and notified the desk clerk, she made a note of it but nothing was done. no towels. 2. Stained towels, what appeared to be fresh blood on a pillowcase. My bed that was made with the top sheet on the outside of the duvet not protecting you from it. 3. a general sense of economies taking over, the hair dryers removed from the rooms, no OJ at the breakfast bar, an elevator that is out of service and appeared to have been for some time. I don't like to throw anyone under the bus but I do spend 70/80 nights a year on the road and there are to many other places to stay in Calgary to waste my money at this hotel.
Bodde här 3 nätter i maj 2024

10/10 Fantastiskt

Lori

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice property near airport
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Joseph

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great, except no restaurant. Went to the restaurant and bar two hotels over.
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Joseph

Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
The hotel is relatively new. very clean and accessible near by airport. the service is really good
Bodde här 3 nätter i maj 2024

6/10 Okej

Lily

Gillade: Renlighet
Bodde här 4 nätter i maj 2024

10/10 Fantastiskt

Jeffrey

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very clean, great price and amenities.
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

Natasha

Gillade: Renlighet och bekvämligheter
The pool was so warm-it was lovely!
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Prince

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Absolutely love this place. Hot breakfast was delicious. Clean and smelled good room! Definitely coming back! Love it!
Bodde här 3 nätter i maj 2024
Svar från Staff 27 maj 2024
Dear Valued Guest, Thank you for your recent stay at Holiday Inn Express & Suites Airport Trail NE. It's delightful to know that our valued guest enjoyed their stay with us. Thank you for appreciating us in terms of overall facilities and services. Thank you for taking the time to provide feedback about your experience. We look forward to the opportunity of welcoming you again. With Best Regards, Front Desk Team

10/10 Fantastiskt

Maria

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i maj 2024

2/10 Väldigt dåligt

Rishi

Gillade: Boendets skick och faciliteter
Gillade inte: Renlighet och personal och service
Horrible staff and a Rude manager. I have not seen such horrible staff in hotels and the manager talks like helpless. Never expected to have such horrible experience with the hotel like this
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Michelle

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great place, would definitely stay here again.
Bodde här 1 natt i april 2024
Svar från Hotel Management 19 maj 2024
Dear Valued Guest, Thank you for your recent stay at Holiday Inn Express & Suites Airport Trail NE. It's delightful to know that our valued guest enjoyed their stay with us. Thank you for appreciating us in terms of overall facilities and services. Thank you for taking the time to provide feedback about your experience. We look forward to the opportunity of welcoming you again. With Best Regards, Front Desk Team

10/10 Fantastiskt

Pam

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The fact it was clean all the way as well as comfortable. Nothing, that I didn't like about it.
Bodde här 1 natt i maj 2024
Svar från H 17 maj 2024
Dear valued guest,Thank you for choosing to stay with us. We appreciate your positive feedback and we will be looking forward to welcome you back and assure you the best of our services.At your hospitality,Hamid

10/10 Fantastiskt

Minyu

Gillade: Renlighet, personal och service och boendets skick och faciliteter
good place
Bodde här 1 natt i maj 2024
Svar från H 17 maj 2024
Dear valued guest,Thank you for choosing to stay with us. We appreciate your positive feedback and we will be looking forward to welcome you back and assure you the best of our services.At your hospitality,Hamid

4/10 Dåligt

Kim

Gillade: Renlighet
Gillade inte: Personal och service och boendets skick och faciliteter
Had problems getting extra blankets. Water was not hot. Towels were limited and of poor quality. Though advertisements say infant beds and cots are available for free, we could not get one. Ice machine not working… only one elevator in operation.. local swimming lessons happening in the pool during prime family swim hours for guests ..
Bodde här 1 natt i maj 2024
Svar från H 17 maj 2024
Dear valued guest,Thank you for choosing to stay with us. We appreciate your feedback and we are sorry for the service shortfall. We will share the same with the management to prevent from reoccurring.At your hospitality,Hamid

8/10 Bra

Morteza

Reste med familj och småbarn
Gillade: Renlighet, personal och service och bekvämligheter
The unit smelled like cleaning products at first, but overall very easy and comfortable. I would visit again
Bodde här 1 natt i maj 2024
Svar från H 17 maj 2024
Dear valued guest,Thank you for choosing to stay with us. We appreciate your positive feedback and we will be looking forward to welcome you back and assure you the best of our services.At your hospitality,Hamid

4/10 Dåligt

Michelle

Reste med familj och småbarn
Gillade: Renlighet
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Slide was good
Bodde här 1 natt i maj 2024
Svar från H 17 maj 2024
Dear valued guest,Thank you for choosing to stay with us. We appreciate your positive feedback and we will be looking forward to welcome you back and assure you the best of our services.At your hospitality,Hamid

2/10 Väldigt dåligt

Zsarina

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
First of all, there was only one lady who was very nice and she was the one who checked us in. The hotel was in a good location. Outside seemed decent. We booked 2 rooms. The things we did not like were upon checked in, one of the rooms had a strong bad odor smell coming out from the cabinet; since we inspected everything and opened that cabinet, the smell lingered in the room and no perfume can get that smell out. It was so stinky. The other room upon checked in had hairs on the bed. So I went back to the front desk to let them know and to try to exchanged both rooms, another lady came out and told us we are not able to. Now this lady is not as friendly as the firat one who checked us in. She only approved 1 room to be exhanged. Moving on, upon check in we already requested extra towels in the room; each room only had 2 and we specified upon booking that there would be 4 guests on each room. When it was time for us to ask for extra towels, we were told they do not have anymore. Mind you the worst part is the towels we were given were lower than rags. They have holes in it and it looked like it was very old, used and lower than rags towels. They didnt even have clean towels for the pools. It was not hygenic at all. We took photos of the towels btw. Also, the pool water and jacuzzi water were so dirty ESPECIALLY the jacuzzi water. It is as if it was not being cleaned. If I could give it negative stars, I would. We would NOT be going back!!! I DO NOT recommend this hotel!
Bodde här 2 nätter i april 2024
Svar från H 17 maj 2024
Dear valued guest,Thank you for choosing to stay with us. We appreciate your feedback and we are sorry for the service shortfall. We will share the same with the management to prevent from reoccurring.At your hospitality,Hamid

6/10 Okej

Carol

Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
The room was lovely however the bathroom could have been cleaner and the shower water was only warm at 9 pm. Also, instead of bath towels there were pool towels in the room.
Bodde här 1 natt i maj 2024
Svar från H 17 maj 2024
Dear valued guest,Thank you for choosing to stay with us. We appreciate your feedback and we are sorry for the service shortfall. We will share the same with the management to prevent from reoccurring.At your hospitality,Hamid

2/10 Väldigt dåligt

yael

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
DO NOT stay here. Upon arrival, all of our towels were stained with weird orange colour. We’ve asked to change the towels and we got stained towels again. After two days I saw something under the bedding and after removing the sheets, I’ve discovered I’ve slept on a dry blood stain mattress protector. I asked for the manager on duty and I was told he’s home. I haven’t received a refund on these two horrible nights. Save your money and go elsewhere.
Bodde här 6 nätter i maj 2024
Svar från H 17 maj 2024
Dear valued guest,Thank you for choosing to stay with us. We appreciate your feedback and we are sorry for the service shortfall. We will share the same with the management to prevent from reoccurring.At your hospitality,Hamid

8/10 Bra

Glen

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från H 17 maj 2024
Dear valued guest,Thank you for choosing to stay with us. We appreciate your positive feedback and we will be looking forward to welcome you back and assure you the best of our services.At your hospitality,Hamid

6/10 Okej

Suzanne

Gillade: Renlighet
Bodde här 1 natt i maj 2024
Svar från H 17 maj 2024
Dear valued guest,Thank you for choosing to stay with us. We appreciate your positive feedback and we will be looking forward to welcome you back and assure you the best of our services.At your hospitality,Hamid

10/10 Fantastiskt

David

Reste med familjen
Love the arrangement of the room. Lots of space for relaxing.
Bodde här 1 natt i maj 2024
Svar från H 17 maj 2024
Dear valued guest,Thank you for choosing to stay with us. We appreciate your positive feedback and we will be looking forward to welcome you back and assure you the best of our services.At your hospitality,Hamid

8/10 Bra

Ginette

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från H 17 maj 2024
Dear valued guest,Thank you for choosing to stay with us. We appreciate your positive feedback and we will be looking forward to welcome you back and assure you the best of our services.At your hospitality,Hamid

2/10 Väldigt dåligt

Sharon

Gillade inte: Renlighet och personal och service
Poorly prepared room
Bodde här 1 natt i maj 2024
Svar från H 17 maj 2024
Dear valued guest,Thank you for choosing to stay with us. We appreciate your feedback and we are sorry for the service shortfall. We will share the same with the management to prevent from reoccurring.At your hospitality,Hamid

10/10 Fantastiskt

Tayler

Quick overnight stay. Pool/hot, breakfast, and rooms were amazing. Definitely staying there again
Bodde här 1 natt i maj 2024
Svar från H 8 maj 2024
Dear valued guest,Thank you for sharing your positive feedback, while staying with us.We will be looking forward to welcome you back again.At your service,Hamid

10/10 Fantastiskt

Paul Karen

Gillade: Renlighet och personal och service
Bodde här 1 natt i maj 2024
Svar från H 8 maj 2024
Dear valued guest,Thank you for sharing your positive feedback, while staying with us.We will be looking forward to welcome you back again.At your service,Hamid

10/10 Fantastiskt

Gerry

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från H 8 maj 2024
Dear valued guest,Thank you for sharing your positive feedback, while staying with us.We will be looking forward to welcome you back again.At your service,Hamid

10/10 Fantastiskt

Henry

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The pool was really nice with a awesome slide
Bodde här 1 natt i maj 2024
Svar från H 7 maj 2024
Dear valued guest,Thank you for taking time to provide us your feedback while staying with us.We will be looking forward to welcome you back again.At your service,Hamid

10/10 Fantastiskt

Robert

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
N/A
Bodde här 1 natt i maj 2024
Svar från H 7 maj 2024
Dear valued guest,Thank you for taking time to provide us your feedback while staying with us.We will be looking forward to welcome you back again.At your service,Hamid

6/10 Okej

Miranda

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i maj 2024
Svar från H 7 maj 2024
Dear valued guest,Thank you for taking time to provide us your feedback while staying with us.We will be looking forward to welcome you back again.At your service,Hamid

6/10 Okej

Deborah

Gillade: Renlighet och personal och service
Bodde här 2 nätter i februari 2024
Svar från H 7 maj 2024
Dear valued guest,Thank you for taking time to provide us your feedback while staying with us.We will be looking forward to welcome you back again.At your service,Hamid

8/10 Bra

Carol

Reste i grupp, Affärsresenär
Gillade: Bekvämligheter
The ice machine on our floor did not work. Plus, our room was very warm, and we could not turn it down
Bodde här 1 natt i april 2024
Svar från H 7 maj 2024
Dear valued guest,Thank you for taking time to provide us your feedback while staying with us.We will be looking forward to welcome you back again.At your service,Hamid

10/10 Fantastiskt

Ronald, Kelowna

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent service
Bodde här 1 natt i april 2024
Svar från H 7 maj 2024
Dear valued guest,Thank you for taking time to provide us your feedback while staying with us.We will be looking forward to welcome you back again.At your service,Hamid

8/10 Bra

Dianne

Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Bathroom Sink does not drain,… Toilet hardly flushes
Bodde här 1 natt i april 2024
Svar från H 7 maj 2024
Dear valued guest,Thank you for taking time to provide us your feedback while staying with us.We will be looking forward to welcome you back again.At your service,Hamid

2/10 Väldigt dåligt

david

Basic airport hotel - very clean and modern. Good breakfast included, and good shuttle service to the airport. What else can you ask for? Reasonably priced and comfortable. Would stay again.
Bodde här 1 natt i april 2024
Svar från H 7 maj 2024
Dear valued guest,Thank you for taking time to provide us your feedback while staying with us.We will be looking forward to welcome you back again.At your service,Hamid

10/10 Fantastiskt

Jignesh

Bodde här 1 natt i april 2024
Svar från H 7 maj 2024
Dear valued guest,Thank you for taking time to provide us your feedback while staying with us.We will be looking forward to welcome you back again.At your service,Hamid

10/10 Fantastiskt

Doreen

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was fine
Bodde här 1 natt i april 2024
Svar från H 7 maj 2024
Dear valued guest,Thank you for taking time to provide us your feedback while staying with us.We will be looking forward to welcome you back again.At your service,Hamid

4/10 Dåligt

Bruce L.

Reste med familjen
The shuttle is not a true shuttle later in the evening.
Bodde här 1 natt i april 2024
Svar från H 12 apr. 2024
Dear valued guest,Thank you for choosing to stay with us and providing your feedback. I am really sorry to hear about the service shortfall during your stay.We will share the same with the team to prevent from reoccurring. Looking forward to welcome you back again.At your service,Hamid

10/10 Fantastiskt

Edward

Bodde här 1 natt i april 2024
Svar från H 7 maj 2024
Dear valued guest,Thank you for taking time to provide us your feedback while staying with us.We will be looking forward to welcome you back again.At your service,Hamid

10/10 Fantastiskt

Michael

Reste med familjen
Large room Clean hotel. easy access to airport and adjacent roadways. Friendly staff. Nice amenities.
Bodde här 2 nätter i april 2024
Svar från H 12 apr. 2024
Dear valued guest,Thank you for choosing to stay with us and providing your positive feedback.Looking forward to welcome you back again.At your service,Hamid

10/10 Fantastiskt

Heather

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Its great from the airport
Bodde här 1 natt i april 2024
Svar från H 12 apr. 2024
Dear valued guest,Thank you for choosing to stay with us and providing your positive feedback.Looking forward to welcome you back again.At your service,Hamid

8/10 Bra

Adele Marie

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A new hotel which was clean and neat. Door slamming and crying child did wake us up. More insulation between rooms and upper floors would help.
Bodde här 1 natt i april 2024
Svar från H 12 apr. 2024
Dear valued guest,Thank you for choosing to stay with us and providing your positive feedback.Looking forward to welcome you back again.At your service,Hamid

4/10 Dåligt

Ricky

Reste med sin partner
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
The staff was the only bright spot in the stay. For the price the hotel had little to offer
Bodde här 1 natt i april 2024
Svar från H 12 apr. 2024
Dear valued guest,Thank you for choosing to stay with us and providing your feedback. I am really sorry to hear about the service shortfall during your stay.We will share the same with the team to prevent from reoccurring. Looking forward to welcome you back again.At your service,Hamid

2/10 Väldigt dåligt

Tamara

Reste med familjen
Gillade inte: Personal och service
The lady at front desk was not welcoming at all…miserable even I felt like I inconvenienced her with my check in.
Bodde här 1 natt i april 2024
Svar från H 12 apr. 2024
Dear valued guest,Thank you for choosing to stay with us and providing your feedback. I am really sorry to hear about the service shortfall during your stay.We will share the same with the team to prevent from reoccurring. Looking forward to welcome you back again.At your service,Hamid

10/10 Fantastiskt

Kristina

Bodde här 1 natt i mars 2024
Svar från H 7 maj 2024
Dear valued guest,Thank you for taking time to provide us your feedback while staying with us.We will be looking forward to welcome you back again.At your service,Hamid

10/10 Fantastiskt

Kervin

Bodde här 1 natt i mars 2024
Svar från H 7 maj 2024
Dear valued guest,Thank you for taking time to provide us your feedback while staying with us.We will be looking forward to welcome you back again.At your service,Hamid

10/10 Fantastiskt

Michael

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent stay before my flight. Easy check in, good staff. Will stay again
Bodde här 1 natt i mars 2024
Svar från Manager 2 apr. 2024
Dear valued guest,Thank you for choosing to stay with us. We appreciate your positive feedback.Looking forward to welcome you back.At your service,

8/10 Bra

Rumen

Gillade: Personal och service
Waiting to long for elevator
Bodde här 2 nätter i mars 2024
Svar från H 12 apr. 2024
Dear valued guest,Thank you for choosing to stay with us and providing your positive feedback.Looking forward to welcome you back again.At your service,Hamid