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“Everything about this place was great. Wonderful friendly & helpful staff. Room was clean and comfy. Will definitely be back”

“It was a really nice stay, well furnished, the coffee machine made really good coffee! Nice environment and the hot water tub looked really nice, but we did not have time to use it.”

“Excellent place to stay. New and fresh and rooms and restaurant were great!”

“Beautiful, clean, and excellent service. The only downside is the noise in the pool area, it so loud. The outdoor sauna was nice except could hear noise from pool in it and limited space in sauna. ”

“Un séjour mémorable à l'Hôtel OTTER ! J'ai particulièrement apprécié l'accueil chaleureux du personnel, dont la convivialité a rendu mon séjour très agréable. L'espace SPA est un véritable atout : il est impeccable et parfaitement entretenu. De plus, la situation géographique de l'hôtel est idéale pour profiter pleinement du centre-ville à pied. Petit point d'amélioration pour la perfection : un passage plus fréquent de l'aspirateur dans les chambres assurerait un confort optimal, surtout pour...

“Both of the ladies at the check-in desk provided exceptional customer service and they were extremely helpful and friendly. There was a very rude and nasty client at the check-in next to me. The staff handled her with grace and professionalism even though they were well within their rights to toss her out the door. I was sorry to see them get treated this way,”

“Nice hotel. Clean and spacious rooms. If you can get a cheaper rate, I would highly recommend.. at times can be very pricey”

“Love this hotel! Been coming here for years and the staff and rooms always deliver the coziest comfiest beautiful stay! Delicious restaurant at Pacini’s in the hotel! Perfect for a stay in Banff!”

“Stora rum stora bekväma sängar, Fin utsikt över bergen. ”

“The heat system was horrible. It was so loud to have the heat on but soon after you turned it off the room became very cold. The floors were so cold you had to wear shoes inside. It was extremely drafty around both the door entrance and the balcony doors. There seemed to be little or no thought for being environmentally conscious at all which seemed very odd in a national park. For the high price we paid this was nothing more than an average motor motel. ”

“Even though this hotel was out of our way, we booked specifically because of the waterpark. We put other plans on hold Friday evening so the kids can have a swim night. The water in the pool was freezing. Someone had to come out and fix it as it was unbearable. It would take hours for the pool to warm up after the maintenance was done and we had to check out the next day. The overall Vibe at the hotel was not the same as two years ago when we last visited. Front desk was not as pleasant or...

“Poor cleaning service. Beautiful surroundings. ”

“Room was dirty bathroom was gross other than that staff was okay except the lady who checked us in was chewing on food and was annoying”

“Easy to walk downtown from the hotel ”