Hotell nära Canal Walk

“The staff was exceptional, great hospitality! The room had several minor issues, shower door didn’t stay closed, vanity was missing a leg, power bank on one side of the bed didn’t work, a random ballon was on the ceiling(granted we didn’t notice it one of the staff did while trying to get the power bank to work) bar and restaurant was out of multiple items.”

“The lack of outlets in the room was strange, building a hotel room but more or less no outlets for phone charging etc”

“Väldigt serviceinriktad personal som hjälpte till med det mesta! ”

“Very nice hotel the parking is not free”

“We were there for 6 nights our beds were never changed there was blood splatter on the bathroom wall, rust all in the shower. Trash was only taken out once and no liners in trash cans. We had to go to customer service 4 times to get our own towels, wash clothes and toilet paper. Room was never vacuumed or swept the sink was dirty when we arrived and there was hair all over the floor. Only one elevator worked and the parking garage leaked all over when it rained. I have always stayed with IHG and...

“bathroom would not work right and no one ever showed up to help I was told at front desk I coud have just called from room to report this but phone didnot have a cord attached to phone”

“We were disappointed that there was not sufficient towels or wash cloth when we arrived in the room. Also, no soap to shower. One large bottle of lotion by the sink which I have never seen in any of your hotels, instead of a bottle of soap to wash your hands. That should be changed because future guys will automatically think that is soap to wash their hands, since it sits right by the sink. Madness. My husband had place the no disturbed sign on our door and around 9am, the room door just...

“Had absolutely no hot water to shower with and our comforters on both beds had questionable stains on them. Extremely disappointed with my stay here. Unfortunately, I would not stay at this location again.”

“My flight got cancelled so i had to book a room for a night. The pictures online make it seem so updated and modern. So I reserved this hotel. In reality, the hotel is old and outdated. It looks like they are trying make renovations, but its not even close. The hotel is dark and smells like musty carpets. The dining area was presentable, but the waitresses were not friendly. It was almost if I was bothering them when I asked what was good the eat. The food itself was ok but nothing great...

“Jeffrey was the best host. This is a beautiful property which is obviously lovingly maintained. The building is so pretty and has multiple sitting areas outside of your room (which was also great). I have dietary restrictions and Jeffrey and others made sure to have snacks for me to enjoy during the wonderful nightly happy hours and delicious options for breakfast. This area was also fun to explore and Jeffrey gave us very good pointers on where to go.”

“Had a great time with the pinball machines and game systems! Kids loved them too! And it was a great location right by the highway, but in a quiet neighborhood.”