Dear Sebastian,We would like to thank you for sharing your comments with us and with all the team. Please accept our most sincere apologies for the inconveniences you had with the room during your stay. Rest assured that we will forward your comments to the corresponding departments to correct these inconveniences and improve our service. We reiterate once again our sincere apologies and we hope you give us the opportunity of welcoming you back shortly. Kind regards, Ricardo de la Paz.

Dear guest,Thank you very much for taking the time to share a score of our establishment, for us, it is very important to know the opinion of our guests.Best regards,Carlos Cepeda.

Dear Oscar,Let us thank you in advance for taking the time to write about your experience at our hotel. We are sorry for the inconveniences you had in the room, please accept our sincere apologies. Rest assured that we have forwarded your comments to the corresponding departments to correct these inconveniences and improve our service. We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementing. Kind regards, Carlos Cepeda.

Dear Israel,Thank you very much for sharing your comments about your stay at our hotel by this means. We are delighted that you been able to enjoy our great variety of restaurants, which have worldwide recognition, as well as, entertainment, facilities in general and the service by our excellent work team. Our main goal is to make our guests feel at home in the Mexican paradise. We hope to have the honor of welcoming you once again in the future. Best regards, Carlos Cepeda.

Estimada Rosalinda,Gracias por tomarse el tiempo de compartir sus comentarios con nosotros. Estamos complacidos de saber que disfrutó nuestras albercas y hermosas áreas comunes. Esperamos poder recibirle pronto nuevamente, por favor, no dude en contactarnos antes de su llegada en caso de que podamos asistirle para hacer su próxima estancia una experiencia inigualable. Saludos cordiales, Carlos Cepeda.

Dear Michael,Thank you very much for taking the time to share a score of our establishment, for us, it is very important to know the opinion of our guests.Best regards,Carlos Cepeda.

Dear Steven,It is a pleasure to know that you have enjoyed your vacations in our hotel and that you received such excellent service. We are glad that you were able to celebrate your special occasion with us and that you were able to enjoy our wide variety of restaurants, entertainment, general facilities and the service provided by our excellent staff. Our main goal is to make our guests feel at home in Mexican paradise. We would be honored to have you come back to spend your vacation with us and see that we will continue to exceed your expectations. Best regards, Carlos Cepeda.

Dear Jason,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,Carlos Cepeda.

Estimada Maria,De antemano gracias por compartir su experiencia con nosotros sobre sus recientes vacaciones en nuestro resort. Agradecemos sus comentarios sobre las áreas que podemos mejorar; siempre tenemos en cuenta las sugerencias de nuestros huéspedes para superar sus expectativas en el futuro. Esperamos tener la oportunidad de darle la bienvenida de nuevo en el futuro para disfrutar de los cambios que estamos implementando. Saludos cordiales, Carlos Cepeda.

Estimado Alejandro,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,Carlos Cepeda.

Dear Shaneika,Thank you very much for sharing your comments about your stay at our hotel by this means. We are delighted that you have been able to enjoy our comfort rooms and facilities in general. On the other hand, we are sorry that the food did not meet your expectations, we have already talked to our food and beverage department, to enhance the procedures and provide better service, expecting to satisfy all of your needs. We sincerely hope that this will not be your last visit and we look forward to making your next stay a memorable experience. Kind regars, Carlos Cepeda.

Dear Ismael,First and foremost, we would like to thank you for choosing us as hosts for your stay in Cancún. It is a pleasure that you have been able to enjoy our beautiful views, facilities in general and the service by our excellent work team. Our main goal is to make our guests feel at home in the Mexican paradise. We hope to have the honor of welcoming you once again in the future. Best regards, Carlos Cepeda.

Dear Mery,Let us thank you in advance for taking the time to write about your experience at our hotel. We are truly sorry for the inconveniences you had with room and service during your recent stay, please be assured that we have forwarded your comments to the corresponding departments to take inmediate actions and improve our service. We hope you can allow us to welcome you once again in the future to change your perception of us. Respectfully, Carlos Cepeda.

Dear Moi,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,Carlos Cepeda.

Dear Karin,Thank you very much for sharing your comments about your stay at our hotel by this means. We are delighted that you have been able to enjoy our delicious gastronomic variety, pools, beautiful beach and the service by our excellent work team. Our main goal is to make our guests feel at home in the Mexican paradise. It was a pleasure to have you as our guest and we hope you can visit us again soon. Warm regards, Carlos Cepeda.

Dear Elba,We would like to thank you for sharing your comments with us and with all the team. We offer our sincere apologies that your time spent with us did not meet all your expectations, rest assured that we have forwarded your comments to the corresponding departments to correct the inconveniences you encountered and improve our service. We reiterate once again our sincere apologies and we are at your disposal, we hope to have the honor of receiving you again to improve your experience in our resort and change your perception of us. Kind regards, Carlos Cepeda.

Dear Jose,Let us thank you in advance for taking the time to write about your experience at our hotel. We are truly sorry for the inconveniences you had during your recent stay, that is not the kind of service we are used to providing to our guests. Please be assured that we will forward your comments to the corresponding departments to take inmediate actions and improve our service. We reiterate once again our sincere apologies and we are at your disposal, we hope to have the honor of receiving you again to improve your experience in our resort and change your perception of us. Kind regards, Carlos Cepeda.

Dear Edin,First and foremost, we would like to thank you for choosing us as hosts for your stay in Cancún. It is a pleasure that you have been able to enjoy our great variety of restaurants, which have worldwide recognition, as well as, entertainment, facilities in general and the service by our excellent work team. Our main goal is to make our guests feel at home in the Mexican paradise. We hope to have the honor of welcoming you once again in the future. Best regards, Carlos Cepeda.

Estimado Jorge,De antemano permítanos agradecerle por tomarse el tiempo de escribir su experiencia en nuestro hotel. Nos apena que el servicio brindado por parte de nuestro personal no haya cumplido con sus expectativas, le ofrecemos una disculpa por la situación, ya que no es el tipo de servicio que estamos acostumbrados a brindar. Tenga por seguro que compartiremos sus comentarios con los departamentos correspondientes para que se puedan implementar nuevos procesos, nos apena mucho que se haya quedado con esa impresión. Esperamos tener el honor de recibirle nuevamente y cambiar su percepción de nuestro servicio. Cordialmente, Carlos Cepeda.

Dear guest,Let us thank you in advance for taking the time to write about your experience at our hotel. We are sorry to hear that the room did not meet your expectations, please receive our sincere apologies for the inconveniences encountered. Please be assured that we have forwarded your comments to the appropriate areas in order to take immediate action to ensure the satisfaction of our guests. We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementing. Best regards, Carlos Cepeda.

Dear Jesus,First and foremost, we would like to thank you for choosing us as hosts for your stay in Cancún. We are pleased that you have been able to enjoy our great variety of restaurants, facilities in general and the service by our excellent work team. Our main goal is to make our guests feel at home in the Mexican paradise. We hope to have the honor of welcoming you once again in the future. Kind regards, Carlos Cepeda.

Dear Gerald,It gives us great pleasure to know that you enjoyed your stay with us. We are pleased that you have been able to enjoy our great variety of restaurants, which have worldwide recognition, as well as, entertainment, facilities in general and the service by our excellent work team. Our main goal is to make our guests feel at home in the Mexican paradise. We look forward to welcoming you once again. Best regards, Carlos Cepeda.

Dear Da'Neisha,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,Carlos Cepeda.

Estimada Marlene,De antemano permítanos agradecerle por tomarse el tiempo de escribir su experiencia en nuestro hotel. Es un placer saber que disfrutó nuestra deliciosa gastronomía, entretenimiento e instalaciones en general. Por otro lado, lamentamos que la vista de la habitación no haya alcanzado sus expectativas, le aseguramos que sus comentarios se enviarán a las áreas correspondientes con el fin de tomar acciones inmediatas y mejorar día a día. Esperamos sinceramente que esta no sea la última visita que nos haga y nos ponemos a sus órdenes para hacer de su próxima estancia una experiencia memorable. Saludos cordiales, Carlos Cepeda.

Dear Angelica,First and foremost, we would like to thank you for choosing us as hosts for your stay in Cancún. It is a pleasure that you enjoyed our delicious gastronomic variety, entertainment, facilities in general and the service by our excellent work team. Our main goal is to make our guests feel at home in the Mexican paradise. We hope to see you again shortly. Best regards, Carlos Cepeda.

Dear Omar,Thank you very much for sharing your comments about your stay at our hotel by this means. We are delighted that you have been able to enjoy our great variety of restaurants, entertainment, facilities in general and the service by our excellent work team. Our main goal is to make our guests feel at home in the Mexican paradise. It was a pleasure to have you as our guest and we hope you can visit us again soon. Kind regards, Carlos Cepeda.

Dear Khaleda,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,Carlos Cepeda.

Dear Arturo,Thank you very much for sharing your comments about your stay at our hotel by this means. We offer our sincere apologies for the waiting time during your check in, we will forward your comments to the corresponding department to implement new processes, streamline our procedures and ensure the satisfaction of our guests. We hope to have the opportunity to welcome you back in the future to enjoy the changes we are implementing. Best regards, Carlos Cepeda.

Dear Xiaolin,First and foremost, we would like to thank you for choosing us as hosts for your stay in Cancún. We are pleased to know that you enjoyed our fantastic beach, one of the most beautiful in the Mexican Caribbean. We hope to have the honor of welcoming you once again in the future, please do not hesitate to contact us with any questions you may have for any further clarifications you may need. Best regards, Carlos Cepeda.

Dear Alicia,Thank you very much for sharing your comments about your stay at our hotel by this means. It is a pleasure that you have been able to enjoy our great variety of restaurants, facilities in general and the service by our excellent work team. Our main goal is to make our guests feel at home in the Mexican paradise. We hope to have the honor of welcoming you once again in the future. Best regards, Carlos Cepeda.

Estimada Heidy,De antemano permítanos agradecerle por tomarse el tiempo de escribir su experiencia en nuestro hotel. Con respecto a sus comentarios, es importante mencionar que nuestro hotel es auditado y certificado por una empresa inglesa que mide y asegura la alta calidad y la higiene de nuestros ingredientes; además de que se realiza un muestreo de pruebas de laboratorio mensual. De esta manera nos aseguramos que cada platillo que sale de nuestra cocina cumple con estándares de calidad para satisfacer a nuestros huéspedes; igualmente, se monitorean las áreas comunes e instalaciones en general. Hemos ya iniciado el proceso de investigación con el propósito de definir científicamente las causas y el origen que pudo haber provocado esta situación. Esperamos sinceramente que esta no sea la última visita que nos haga y nos ponemos a sus órdenes para hacer de su próxima estancia una experiencia memorable. Saludos cordiales, Carlos Cepeda.

Dear Angel,Thank you very much for sharing your comments about your stay at our hotel by this means. We are delighted that you have been able to enjoy our great variety of restaurants and facilities in general, our main goal is to make our guests feel at home in the Mexican paradise. We hope to have the honor of welcoming you once again in the future. Kind regards, Carlos Cepeda.

Dear Deven,Thank you very much for sharing your comments about your stay at our hotel by this means. We are pleased that you have been able to enjoy the great variety of entertainment and our delicious gastronomic variety. Our main goal is to make our guests feel at home in the Mexican paradise. We hope to have the honor of welcoming you once again in the future. Best regards, Carlos Cepeda.

Dear Sheyla,Let us thank you in advance for taking the time to write about your experience at our hotel. Please be assured that we have forwarded your comments about service and food to the corresponding departments to correct the inconveniences you encountered and improve day by day. We reiterate once again our sincere apologies and we are at your disposal, we hope to have the honor of receiving you again to improve your experience in our resort and change your perception of us. Kind regards, Carlos Cepeda.

Dear Eric,We appreciate the time you have taken to share such nice and detailed comments about our hotel. We are delighted that you had an excellent experience with us and that you have been able to enjoy our great variety of restaurants, which have worldwide recognition, as well as, entertainment, facilities in general and the service by our excellent work team. Our main goal is to make our guests feel at home in the Mexican paradise. It was a pleasure to have you as our guest and we hope you can visit us again soon. Best regards, Carlos Cepeda.

Dear Matthew,Thank you very much for sharing your comments about your stay at our hotel by this means. We are pleased to know that our facilities exceeded your expectations. On the other hand, we are sorry that the service provided by our staff has not met your expectations, we offer our sincere apologies for the situation, it is not the type of service that we are used to providing. Rest assured that we will share your comments with the corresponding departments to implement new processes, we are very sorry that you have left with that impression. We hope to have the honor of welcoming you back and changing your perception of our service. Sincerely, Carlos Cepeda.

Dear Beatriz,Let us thank you in advance for taking the time to write about your experience at our hotel. We are sorry for the inconvenience you had in the room, please accept our sincere apologies. Rest assured that we will forward your comments to the corresponding departments to correct these inconveniences and improve our service. We reiterate once again our sincere apologies and we hope you give us the opportunity of welcoming you back shortly. Best regards, Carlos Cepeda.

Estimado Armando,Gracias por tomarse el tiempo de compartir con nosotros sus comentarios. Agradecemos la mención especial que hace a nuestro compañera, sin duda estará muy satisfecha al leer sus amables comentarios. Nuestro principal objetivo es hacer que nuestros huéspedes se sientan como en casa en el paraíso mexicano. Esperamos poder servirle pronto nuevamente, por favor, no dude en contactarnos antes de su llegada en caso de que podamos asistirle para hacer su próxima estancia una experiencia inigualable. Cordialmente, Carlos Cepeda.

Estimado Francisco,De antemano muchas gracias por compartir su experiencia con nosotros sobre sus recientes vacaciones en nuestro resort. Nos complace que haya disfrutado nuestras instalaciones y el servicio de nuestro gran equipo. Por otro lado, lamentamos los inconvenientes que tuvo durante su estadía, tenga la seguridad de que hemos enviado sus comentarios a los departamentos correspondientes para corregir dichos inconvenientes y mejorar día con día. Esperamos sinceramente que esta no sea la última visita que nos haga y nos ponemos a sus órdenes para hacer de su próxima estancia una experiencia memorable. Cordialmente, Carlos Cepeda.

Dear Leslie,We would like to thank you for sharing your comments with us and with all the team. We are proud to know that the service of our great team exceeded your expectations, we will certainly pass on your kind comments and congratulate them for their excellent work. We hope to have the honor of welcoming you once again in the future, please do not hesitate to contact us with any questions you may have for any further clarifications you may need. Best regards, Carlos Cepeda.

Estimado Armando,De antemano muchas gracias por su preferencia y por compartir su experiencia con nosotros sobre sus recientes vacaciones en nuestro resort. Agradecemos la mención especial que hace a nuestra compañera, sin duda estará muy satisfecha al leer sus amables comentarios. Esperamos poder servirle pronto nuevamente, por favor, no dude en contactarnos antes de su llegada en caso de que podamos asistirle para hacer su próxima estancia una experiencia inigualable. Cordialmente, Carlos Cepeda.

Estimado Armando,De antemano permítanos agradecerle por tomarse el tiempo de escribir su experiencia en nuestro hotel. Nos apena que el servicio brindado por parte de nuestro personal no haya cumplido con sus expectativas, le ofrecemos una disculpa por la situación, ya que no es el tipo de servicio que estamos acostumbrados a brindar. Tenga por seguro que compartiremos sus comentarios con los departamentos correspondientes para que se puedan implementar nuevos procesos, nos apena mucho que se haya quedado con esa impresión. Esperamos tener el honor de recibirle nuevamente y cambiar su percepción de nuestro servicio. Cordialmente, Carlos Cepeda.

Dear guest,Thank you very much for sharing your comments about your stay at our hotel by this means. We are delighted that you have been able to enjoy our great variety of restaurants, entertainment, facilities in general and the service by our excellent work team. Our main goal is to make our guests feel at home in the Mexican paradise. It will be an honor to have you come back to spend your vacation with us and see that our service will continue to exceed your expectations. Best regards, Carlos Cepeda.

Dear Leland,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,Carlos Cepeda.

Dear Jacob,Thank you very much for sharing your comments about your stay at our hotel by this means. We appreciate your comments about entertainment and beverages; we always take into account the comments of our guests in order to exceed their expectations in the future. We hope you can allow us to welcome you once again in the future so you can enjoy everything we have to offer. Best regards, Carlos Cepeda.

Dear Damaris,Let us thank you in advance for taking the time to write about your experience at our hotel. Please be assured that we have forwarded your comments about service, food and room to the corresponding departments to correct the inconveniences you encountered and improve day by day. We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementing. Kind regards, Carlos Cepeda.