Lobby

Recensioner av Canmore Rocky Mountain Inn

2 out of 5
Canmore Rocky Mountain Inn
1719 Bow Valley Trail, Canmore, AB

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 497 av 1003 recensioner" "
8 - Bra i betyg. 299 av 1003 recensioner" "
6 - Okej i betyg. 119 av 1003 recensioner" "
4 - Dåligt i betyg. 64 av 1003 recensioner" "
2 - Väldigt dåligt i betyg. 24 av 1003 recensioner" "

8,6/10

Renlighet

8,8/10

Personal och service

7,8/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Melissa

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We were there for 4 nights , staff are super friendly, the rooms clean and its walking distance to restaurants. Would definitely return and make sure to get mountain view rooms.
Bodde här 4 nätter i april 2024

8/10 Bra

Agnes

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Only issue we had was guests smoking weed and the smell coming into our room as we had the window open due to the room being warm
Bodde här 2 nätter i april 2024

8/10 Bra

Jouni

Affärsresenär
Gillade: Renlighet, personal och service och bekvämligheter
Nice accomodation. Sauna included
Bodde här 1 natt i april 2024
Svar från Canmore Rocky Mountain Inn 30 apr. 2024
Hi Jouni, Thank you for your positive review! We are glad to hear that you enjoyed your stay with us and appreciated the included sauna. We strive to provide our guests with a comfortable and relaxing experience, and we are pleased to know that you found our accommodation to be nice. We hope to welcome you back again in the future.

10/10 Fantastiskt

Harley

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Lovely spot and clean cozy quarters
Bodde här 1 natt i april 2024
Svar från Canmore Rocky Mountain Inn 30 apr. 2024
Hi Harley, Thank you for your kind words! We are glad to hear that you enjoyed your stay at our lovely spot and found the quarters to be clean and cozy. We strive to provide a comfortable and welcoming environment for all of our guests. We hope to welcome you back again in the future!

10/10 Fantastiskt

Albert, Black Diamond

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice staff and quiet rooms.
Bodde här 1 natt i april 2024
Svar från Canmore Rocky Mountain Inn 27 apr. 2024
Thank you for your positive review! We're glad to hear that you found our staff to be friendly and our rooms to be quiet. We strive to provide a comfortable and peaceful stay for all of our guests, and we're thrilled that you enjoyed your time with us. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!

10/10 Fantastiskt

Yvonne

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Absolutely fabulous place to stay !!!
Bodde här 2 nätter i april 2024
Svar från Canmore Rocky Mountain Inn 27 apr. 2024
Hi Yvonne, You're welcome! We're so glad to hear that you enjoyed your stay with us and that our amenities and customer service met your expectations. We look forward to welcoming you back in the future for another fantastic visit. Thank you for choosing to stay with us!

10/10 Fantastiskt

Christine

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Fresh coffee 24/7, a bagged breakfast if ordered the night before or a couple of breakfast places within five minutes walk, easy walk into downtown Canmore. Really well situated. Quiet (even though it's on a major road). Loved the old-fashioned keys rather than the electronic card keys.
Bodde här 2 nätter i april 2024
Svar från Canmore Rocky Mountain Inn 24 apr. 2024
Thank you for staying with us, Christine. We hope to welcome you back soon.All the best!

10/10 Fantastiskt

Crystal

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Friendly staff, good check in. Lots of places within walking distance. The view of the mountains sadly are not as visible like in the photos because of new construction in the area
Bodde här 2 nätter i april 2024
Svar från Canmore Rocky Mountain Inn 24 apr. 2024
Thank you for staying with us, Crystal. We hope to welcome you back soon.All the best!

10/10 Fantastiskt

Shauna

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Canmore Rocky Mountain Inn 24 apr. 2024
Thank you for staying with us, Shauna. We hope to welcome you back soon.All the best!

8/10 Bra

MICHAEL

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Friendly staff, clean rooms
Bodde här 1 natt i april 2024
Svar från Canmore Rocky Mountain Inn 15 apr. 2024
Hi Michael, We are thrilled to hear that you had a positive experience with our friendly staff and clean rooms. Providing excellent customer service and maintaining a clean environment are top priorities for us. We hope to have the opportunity to welcome you back in the future. Thank you for choosing to stay with us.

8/10 Bra

Char

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Ice machine was non operational. Still had heat on. Ended up turning AC on so we could be comfortable.
Bodde här 2 nätter i april 2024
Svar från Canmore Rocky Mountain Inn 15 apr. 2024
Hi Char, We apologize for any inconvenience this may have caused. We will look into the issue with the ice machine and ensure it is repaired promptly. We hope you were still able to enjoy your stay and that the AC helped make you comfortable. If there is anything else we can assist you with, please don't hesitate to let us know. We appreciate your feedback.

10/10 Fantastiskt

Emily

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Comfortable rooms and beds. Quiet. The front lobby/lounge is beautiful and the cocktail hour was a nice touch.
Bodde här 2 nätter i april 2024
Svar från Canmore Rocky Mountain Inn 14 apr. 2024
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and found our rooms and beds to be comfortable. Our team takes great pride in creating a quiet and relaxing atmosphere for our guests. We're glad you liked our beautiful front lobby and enjoyed the cocktail hour. We hope to welcome you back again soon!

8/10 Bra

Kevin

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
It is an older property but very well kept.
Bodde här 3 nätter i april 2024
Svar från Canmore Rocky Mountain Inn 10 apr. 2024
Thank you for staying with us, Kevin, and we hope to welcome you back soon. We appreciate your feedback.All the best!

8/10 Bra

Marcel

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
The area was nice. Very close to restaurants and had decent parking. The place is older but it’s one of the nicer places I’ve stayed. Staff was friendly to us and we had a nice stay. Definitely a place we’ll consider coming to again.
Bodde här 1 natt i april 2024
Svar från Canmore Rocky Mountain Inn 10 apr. 2024
Thank you for staying with us, Marcel, and we hope to welcome you back soon. We appreciate your feedback.All the best!

10/10 Fantastiskt

kathy

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very clean and pleasant atmosphere, the lounge has breathtaking views and is very cozy, coffee and other drinks always available as well as fresh fruits. Staff is very friendly and accommodating Breakfast definitely worth the $5 Will visit again !!!
Bodde här 5 nätter i april 2024
Svar från Canmore Rocky Mountain Inn 10 apr. 2024
Thank you for staying with us, Kathy, and we hope to welcome you back soon. We appreciate your feedback.All the best!

2/10 Väldigt dåligt

JOHN

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Staff on check in did not know the property layout well also the wifi did not work in my room Parking was very tight for larger trucks
Bodde här 1 natt i mars 2024
Svar från Canmore Rocky Mountain Inn 27 apr. 2024
Hi John, I am sorry to hear about your experience with us. We understand how important it is for our staff to be knowledgeable about the property layout, and we will definitely address this issue with our team. We apologize for the inconvenience with the wifi in your room and will work to improve the connectivity in that area. Additionally, we will look into ways to make the parking situation more accommodating for larger trucks. Thank you for bringing these issues to our attention.

10/10 Fantastiskt

Leif

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location, awesome staff - great two nights
Bodde här 2 nätter i februari 2024
Svar från Canmore Rocky Mountain Inn 3 apr. 2024
Thank you for the feedback, Leif. We are glad you enjoyed your stay with us and hope to welcome you back soon.All the best!

6/10 Okej

Meenakshisundaram

Bodde här 1 natt i mars 2024
Svar från Canmore Rocky Mountain Inn 2 apr. 2024
Thank you for your feedback, it is truly appreciated. Kind regards

10/10 Fantastiskt

Stephanie

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel was really clean. Room was spacious for the four of us. Staff great.
Bodde här 2 nätter i mars 2024
Svar från Canmore Rocky Mountain Inn 1 apr. 2024
Hi Stephanie, Thank you for sharing your positive experience with us. We are thrilled to hear that you found the hotel to be clean and that the room was spacious enough for your group of four. We take great pride in providing excellent customer service, and we are happy to hear that our staff exceeded your expectations. We hope to welcome you back again in the future!

8/10 Bra

Richard

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Requested and thpught i had booked a mountain view but was put in a room facing back oarking lot.
Bodde här 2 nätter i mars 2024
Svar från Management 31 mars 2024
Hi Richard, I apologize for the confusion with your room assignment. Our team always strives to accommodate our guests' preferences to the best of our ability. Please accept our apologies for not meeting your expectations in this instance. We value your feedback and will use it to improve our booking process in the future. Thank you for bringing this to our attention.

2/10 Väldigt dåligt

Shannon

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I should say that the two female staff were lovely, but we had an issue with male at the check in counter. He was absolutely unkind when we asked for our keys to check in, his customer service was not up to any standard. The lobby of this location has been updated and is nice, but the rooms were outdated, bathroom was dirty, balcony felt shaky and unsafe, nothing was as the pictures specified, flooring in the bathroom was deteriorating. Nothing was as expected. We left after 20 minutes in our room.
Bodde här 1 natt i mars 2024
Svar från Canmore Rocky Mountain Inn 31 mars 2024
Hi Shannon, I am sorry to hear about your disappointing experience at the check-in counter. We strive to provide exceptional customer service to all of our guests, and it's disheartening to hear that this was not the case during your stay. Your feedback is important to us, and I will be sure to address these concerns with our team to ensure that they are resolved promptly.I sincerely apologize for the inconvenience and disappointment you faced during your stay. If you would be willing to give us another chance, I would love the opportunity to make it right for you. Thank you for bringing these issues to our attention.

6/10 Okej

Tracy

Gillade: Personal och service
Lacking some modern amenities that are standard at hotels. Everything was clean. The beds were comfortable.
Bodde här 2 nätter i mars 2024
Svar från Canmore Rocky Mountain Inn 21 mars 2024
Thank you for the feedback, Tracy. We hope to welcome you back soon.All the best!

10/10 Fantastiskt

Baba J

Beautiful and quiet
Bodde här 2 nätter i mars 2024
Svar från Canmore Rocky Mountain Inn 19 mars 2024
Thank you Baba J for your feedback.We hope to welcome you back soon.All the best!

10/10 Fantastiskt

Mary

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice clean rooms
Bodde här 1 natt i mars 2024
Svar från Kind regards, Management 18 mars 2024
Thank you for your feedback, Mary. We hope to welcome you back soon. All the best!

8/10 Bra

Peter

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The price and location are good
Bodde här 1 natt i mars 2024
Svar från Kind regards, Management 18 mars 2024
Thank you for your feedback, Peter. We hope to welcome you back soon. All the best!

10/10 Fantastiskt

Yathursha

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very clean and nice hotel with friendly staff lots of amenities for guests.
Bodde här 4 nätter i mars 2024
Svar från Canmore Rocky Mountain Inn 16 mars 2024
Thank you for your feedback, Yathursha.We hope you will stay with us again soon.All the best!

8/10 Bra

Darlene

Gillade: Renlighet
Bodde här 1 natt i mars 2024
Svar från Canmore Rocky Mountain Inn 14 mars 2024
Thank you for your feedback, Darlene.

8/10 Bra

Charlene

Gillade: Boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Canmore Rocky Mountain Inn 14 mars 2024
Thank you for your feedback, Charlene.

10/10 Fantastiskt

Davida

Gillade: Renlighet, personal och service och boendets skick och faciliteter
I enjoyed my stay.
Bodde här 1 natt i mars 2024
Svar från Canmore Rocky Mountain Inn 11 mars 2024
Hi Davida, Thank you for sharing your positive feedback! We are delighted to hear that you enjoyed your stay with us. We hope to welcome you back in the future for another great experience. Thank you for choosing us for your accommodations

6/10 Okej

Sheldon

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Standard place to stay at. Room was clean and staff were friendly. My biggest concern was the ice on the sidewalks and parking lot. Sidewalks werent properly cleared, especially out back. Lazy shoveler removed snow the width of the shovel and did not properly clear sidewalks. Parking lot needs the snow/ice removed as it was very slippery. Easily could be avoided if the staff were to properly remove snow from sidewalks and the company secured a snow removal contract for the parking lot
Bodde här 1 natt i mars 2024
Svar från Kind regards, Management 11 mars 2024
Hi Sheldon, Thank you for taking the time to leave a review of your recent stay with us. We are glad to hear that you found the room clean and the staff friendly. We apologize for any inconvenience caused by the ice on the sidewalks and parking lot. We will address this with our maintenance team to ensure that proper snow removal measures are taken to prevent slippery conditions in the future. Your feedback is valuable to us and we appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Thank you for choosing to stay with us.

2/10 Väldigt dåligt

LIELA

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
No AC Have to sleep with an open window and balcony door Can hear the loud sounds of trains and cars passing Customer service is the most terrible The guy who accomodate us in the front desk is the most racist and unpleasan guy Having this old place must have a very well train and pleasant ambiance especially with the guest service Terrible experience
Bodde här 1 natt i mars 2024
Svar från Kind regards, Management 11 mars 2024
Hi Liela, I am sorry to hear about your negative experience at our hotel. Providing a comfortable and pleasant stay for our guests is our top priority, and it is disappointing to hear that we fell short of your expectations. We apologize for the inconvenience caused by the lack of air conditioning and the noise from passing trains and cars. We strive to provide a welcoming and pleasant ambiance for all guests, and we apologize if this was not reflected during your stay.We appreciate you bringing these concerns to our attention and we hope to have the opportunity to improve upon your experience in the future. Thank you for your feedback.

10/10 Fantastiskt

Susan

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice place. Nice rooms. Friendly staff
Bodde här 1 natt i mars 2024
Svar från Canmore Rocky Mountain Inn 10 mars 2024
Thank you for your feedback, Susan. We hope to welcome you back soon.All the best!

6/10 Okej

Jeivan

Reste med familj och småbarn
Gillade: Renlighet och personal och service
Needs a bit of upgrade in the facilities.
Bodde här 1 natt i mars 2024
Svar från Canmore Rocky Mountain Inn 10 mars 2024
Thank you for your feedback, Jeivan.

10/10 Fantastiskt

Leslie, Calgary

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Management 4 mars 2024
Hi Leslie, Thank you for your feedback, it is truly appreciated. Kind regards.

10/10 Fantastiskt

Shamir

Bodde här 2 nätter i februari 2024
Svar från Canmore Rocky Mountain Inn 21 mars 2024
Thank you for the feedback, Shamir. We hope to welcome you back soon.All the best!

10/10 Fantastiskt

Simranjit

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
👍
Bodde här 1 natt i februari 2024
Svar från Management 27 feb. 2024
Thank you for your feedback, it is truly appreciated. Kind regards.

10/10 Fantastiskt

Siegfred, EDMONTON

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Pretty awesome! Homie!
Bodde här 1 natt i februari 2024
Svar från Management 27 feb. 2024
Hi Seegfred:Thank you so much for the positive review! We're glad to hear that you had a great experience with us. Thanks!

10/10 Fantastiskt

Innocent

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Rooms are clean and nice. The location beautiful and service good
Bodde här 1 natt i februari 2024
Svar från Canmore Rocky Mountain Inn 25 feb. 2024
Dear guest, Thank you for taking the time to share your wonderful feedback. We are glad to hear that you found our rooms clean and nice, and that you enjoyed the beautiful location and good service. We strive to provide a comfortable and enjoyable stay for all our guests, and we are delighted that we met your expectations. We look forward to welcoming you back in the future. Thank you for choosing to stay with us.

8/10 Bra

Brian H

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Ivy was really good at check out when I told her the heater fan was noisy and suggested that she have maintenance take a look at it. Then she gave us 2 breakfasts to go (bags) which we would normally have to pay for. Her pleasant manner and courtesy was to be commended.
Bodde här 1 natt i februari 2024
Svar från Canmore Rocky Mountain Inn 25 feb. 2024
Hi Brian, Thank you so much for your kind words about Ivy! We are thrilled to hear that our staff took care of your concerns about the noisy heater fan and went above and beyond by providing you with complimentary breakfast bags. We will definitely pass along your praise to her and the maintenance team. We truly appreciate your feedback and hope to welcome you back again soon!

10/10 Fantastiskt

Heather

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very cozy and comfy for a little getaway.
Bodde här 2 nätter i februari 2024
Svar från Canmore Rocky Mountain Inn 23 feb. 2024
Thank you for your feedback, it is truly appreciated. Kind regards.

10/10 Fantastiskt

Helene

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Beautiful cozy lobby, complimentary coffee, tea, fresh fruit, water. Clean comfortable room and friendly staff.
Bodde här 1 natt i februari 2024
Svar från Canmore Rocky Mountain Inn 23 feb. 2024
Hi Helene, Thank you so much for your glowing review! We are delighted to hear that you enjoyed our cozy lobby, complimentary amenities, and comfortable rooms. Our staff works hard to provide friendly and welcoming service to all of our guests. We hope to welcome you back again soon for another enjoyable stay. Thank you for choosing to stay with us!

8/10 Bra

Ebony

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very nice and quick and easy check in and out
Bodde här 1 natt i februari 2024
Svar från Canmore Rocky Mountain Inn 23 feb. 2024
Thank you for your feedback, it is truly appreciated. Kind regards.

10/10 Fantastiskt

Dilpreet

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Canmore Rocky Mountain Inn 23 feb. 2024
Thank you for your feedback, it is truly appreciated. Kind regards.

8/10 Bra

Yu Yan

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Canmore Rocky Mountain Inn 23 feb. 2024
Thank you for your feedback, it is truly appreciated. Kind regards.

10/10 Fantastiskt

philip

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The wine and cheese was really nice. The grand lobby was warm and welcoming. We really like the tea/coffee station. Staff was very polite, helpful, and accommodating. We had a party of 5 - our room was very spacious. We really liked the table with bench seating in our room:).
Bodde här 3 nätter i februari 2024
Svar från Canmore Rocky Mountain Inn 23 feb. 2024
Hi Philip, I'm glad to hear that you enjoyed your stay at our hotel! Thank you for taking the time to leave such a positive review. We are delighted that you appreciated the wine and cheese, as well as the warm and welcoming grand lobby. It's great to hear that you found the tea/coffee station to your liking and that our staff was polite, helpful, and accommodating. We are pleased that your spacious room and the table with bench seating added to your comfort and enjoyment. We hope to welcome you back again soon!

10/10 Fantastiskt

Sean

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved whole set up
Bodde här 3 nätter i februari 2024
Svar från Kind regards, Management 20 feb. 2024
Thank you so much for your kind words! We are thrilled to hear that you loved the whole set up. We take great pride in creating a comfortable and enjoyable experience for our customers. We hope to see you again soon!

8/10 Bra

Mattkir05

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Overall a pretty solid hotel. Definitely isn’t like a fave star place but gets the job done. If they had a pool it would be a great place to stay. There isn’t much to do around where the hotel is but there is easy access to public transportation.
Bodde här 3 nätter i februari 2024
Svar från Kind regards, Management 20 feb. 2024
Thank you for taking the time to review our hotel. We’re glad to hear that you found your overall experience to be solid and that we were able to meet your needs. We appreciate your feedback about the lack of a pool, as we are always looking for ways to improve our amenities for our guests. We hope to welcome you back in the future and provide an even better experience for you. Thank you again for your review.

8/10 Bra

Paolo

Bodde här 1 natt i februari 2024
Svar från Canmore Rocky Mountain Inn 21 mars 2024
Thank you for the feedback, Paolo. We hope to welcome you back soon.All the best!

10/10 Fantastiskt

Bianca

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff were great. The free wine and snack every fri/sat were a nice touch. Room on the smaller side but clean.
Bodde här 1 natt i februari 2024
Svar från Management 19 feb. 2024
Hi Bianca, Thank you for taking the time to leave a review! We are thrilled to hear that you enjoyed your stay with us, especially the complimentary wine and snacks on Fridays and Saturdays. We appreciate your kind words about our staff and are glad to hear that your room met your expectations in terms of cleanliness. We hope to welcome you back again soon!

10/10 Fantastiskt

mark

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Spacious and comfortable
Bodde här 1 natt i februari 2024
Svar från Management 19 feb. 2024
Thank you for your feedback, it is truly appreciated. Kind regards,