Alla recensioner som visas är recensioner från verkliga gäster. Endast resenärer som har bokat en vistelse med oss kan publicera en recension. Vi verifierar recensioner i enlighet med våra riktlinjer och publicerar alla recensioner, både positiva och negativa.Mer informationÖppnas i ett nytt fönster
10 - Fantastiskt i betyg. 203 av 544 recensioner" "
10 - Fantastiskt
203
8 - Bra i betyg. 234 av 544 recensioner" "
8 - Bra
234
6 - Okej i betyg. 63 av 544 recensioner" "
6 - Okej
63
4 - Dåligt i betyg. 32 av 544 recensioner" "
4 - Dåligt
32
2 - Väldigt dåligt i betyg. 12 av 544 recensioner" "
2 - Väldigt dåligt
12
8,4/10
Renlighet
8,8/10
Personal och service
8,0/10
Bekvämligheter
8,0/10
Boendets skick och faciliteter
8,0/10
Hållbarhet
Recensioner
10/10 Fantastiskt
Michael
30 dec. 2023
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Michael
Bodde här 1 natt i december 2023
8/10 Bra
Arto
11 nov. 2023
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Arto
Bodde här 1 natt i november 2023
10/10 Fantastiskt
Frida
13 jan. 2023
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fint och härligt ställe
Fint hotell med vänlig personal.
Ligger en bit ifrån själva stan och hamnen (Airlie). Man kan promenera men busshållsplats finns precis utanför och var smidigt. Men behöver dock kontanter för bussen. Uber fanns inte när vi var där.
Frida
Bodde här 2 nätter i januari 2023
4/10 Dåligt
Carl-Johan
27 feb. 2020
Gillade inte: Personal och service och boendets skick och faciliteter
Carl-Johan
Bodde här 1 natt i februari 2020
6/10 Okej
Peter, Löddekpöinge
23 juli 2019
Gillade inte: Personal och service
Overnight sleep
Peter
Bodde här 1 natt i juli 2019
Svar från Michelle H - Rooms Manager 4 aug. 2019
Thank you for taking the time to share your stay experience .
We do look forward to welcoming you back to Mantra Club Croc, hopefully in the near future.
10/10 Fantastiskt
Verifierad resenär
5 apr. 2019
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Verifierad resenär
Bodde här 1 natt i april 2019
Svar från Michelle H - Rooms Manager 11 apr. 2019
Thank you for your lovely 5 out of 5 review.
I will pass on your comments to our staff. We are happy to hear that you had a wonderful time at Mantra Club Croc and look forward to welcoming you back on a return visit in the near future.
8/10 Bra
Verifierad resenär
12 jan. 2019
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice hotel, breakfeast was ok, just stayed one night
Verifierad resenär
Bodde här 1 natt i januari 2019
Svar från Michelle H - Rooms Manager 13 feb. 2019
Thank you for taking the time to write a review on your recent stay with us. We are glad to hear that you recently enjoyed our Mantra hospitality. We hope to see you back again soon.
8/10 Bra
Mari
4 jan. 2019
Gillade: Boendets skick och faciliteter
Gillade inte: Personal och service
Medelklass hotell
Bra Medelklass hotell, långt till stan.
Mari
Bodde här 5 nätter i december 2018
Svar från Michelle H - Rooms Manager 20 feb. 2019
Thank you Mari for taking the time to write a review on your recent stay with us . We are glad to hear that you recently enjoyed our Mantra hospitality. We hope to see you back again soon.
10/10 Fantastiskt
Verifierad resenär
23 dec. 2018
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Prisvärt ställe
Väldigt bra ställe! Sköna sängar, bra pool och fint litet gym.
Verifierad resenär
Bodde här 1 natt i december 2018
8/10 Bra
Nadia
10 sep. 2018
Bra!
Väldigt fint. Trevlig och hjälpsam personal. Fin pool. Bra gym. God mat i restaurangen.
Nadia
Bodde här 3 nätter i september 2018
Svar från Nicki 17 sep. 2018
Thank you for your feedback. We are glad you enjoyed your stay.
10/10 Fantastiskt
Anneli
14 jan. 2018
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Anneli S
Great place to stay if you're going to Whitsunday's.
Anneli
Bodde här 1 natt i januari 2018
10/10 Fantastiskt
Anneli
12 jan. 2018
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Anneli
Bodde här 1 natt i januari 2018
10/10 Fantastiskt
Verifierad resenär
11 jan. 2018
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra hotell
Allt var jättebra. Fina rum, fantastisk frukostbuffé, trevlig personal .
Det enda negativa var att det inte var bra wi-fi .
Verifierad resenär
Bodde här 2 nätter i januari 2018
8/10 Bra
Marcus
22 dec. 2017
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Marcus
Bodde här 1 natt i december 2017
10/10 Fantastiskt
Michael
28 apr. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was very helpful.
Michael
Bodde här 2 nätter i januari 2024
Svar från Management 29 apr. 2024
Dear Michael,Thank you for the positive comment about our team.Kind RegardsManagement
10/10 Fantastiskt
Gene
Reste med sin partner
27 apr. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
All the rooms have recently been renovated which is great and the included breakfast was lovley too.
Gene
Bodde här 2 nätter i april 2024
Svar från Management 29 apr. 2024
Dear Gene, we are delighted to hear you enjoyed the renovated rooms and the lovely breakfast during your stay at Mantra Club Croc Airlie Beach. We strive to provide a rejuvenating experience for our guests. Kind Regards, Management
10/10 Fantastiskt
THEOLYN
Reste med sin partner
24 apr. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was clean, good staff
THEOLYN
Bodde här 1 natt i april 2024
Svar från Management 29 apr. 2024
Dear THEOLYN, thank you for your positive review. We are glad you found our hotel clean with good staff. We look forward to welcoming you back soon. Kind Regards, Management
8/10 Bra
Bronwyn
Reste med sin partner
21 apr. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful stay, altho sunblind kept banging alin wind & kept me awake all night
Bronwyn
Bodde här 1 natt i april 2024
Svar från Management 29 apr. 2024
Dear Bronwyn, We are delighted to hear that you had a beautiful stay with us. We apologise for the inconvenience caused by the sunblind noise. We will get maintenance to investigate. Your feedback is valuable to us for further improvements. Kind Regards
2/10 Väldigt dåligt
Sabreen
Reste med sin partner
19 apr. 2024
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Not good
Sabreen
Bodde här 3 nätter i april 2024
Svar från Management 29 apr. 2024
Dear Sabreen,We are sorry to hear that you did not enjoy your stay at Mantra Club Croc. We always aim to please our guests, and apologise if we have failed on this occasion.Kind Regards Management
10/10 Fantastiskt
Uyanga Melody
6 apr. 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Thank you
Uyanga Melody
Bodde här 3 nätter i februari 2024
Svar från Management 29 apr. 2024
Dear Uyanga,Thank you for the positive review.
10/10 Fantastiskt
William
17 mars 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was friendly, courteous and attentive to my needs.
William
Bodde här 1 natt i mars 2024
Svar från Management 29 apr. 2024
Dear William, Thank you for the kind words regarding our team members.Kind Regards
8/10 Bra
Laura
5 feb. 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good
Laura
Bodde här 3 nätter i februari 2024
6/10 Okej
Simon
1 feb. 2024
Gillade: Personal och service
Simon
Bodde här 1 natt i januari 2024
10/10 Fantastiskt
Jennifer
28 jan. 2024
Jennifer
Bodde här 1 natt i januari 2024
Svar från Management 29 apr. 2024
Thank you for the 5 star review.
6/10 Okej
Shanae
Reste med familjen
21 jan. 2024
Shanae
Bodde här 1 natt i januari 2024
4/10 Dåligt
Melynda
17 jan. 2024
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
First room offered smelt vile. As rooms are recently refurbished the staff member said was just a paint smell but it was far worse than that. He did willingly offer another room. Second room smelt much better and just a slight paint smell which was fine. Ordered food and collected. It was awful. The crumbed chicken breast was like cardboard. The side dressing of coleslaw tasted off. If was eating at the restaurant would have returned meal and complained. The quality of the refurb is very poor. Shower door hard to open. A mirror is situated near front door and unless curtain fully pulled people walking past can see the bed in full view. The cupboards are cheap quality. I don’t recommend a stay here.
Melynda
Bodde här 1 natt i januari 2024
10/10 Fantastiskt
Stuart
13 jan. 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Much improved just a pity about the bar beer taps not working
Stuart
Bodde här 2 nätter i januari 2024
4/10 Dåligt
Damian
2 jan. 2024
Gillade: Renlighet
Gillade inte: Personal och service
Damian
Bodde här 3 nätter i december 2023
4/10 Dåligt
Renat
28 dec. 2023
Renat
Bodde här 2 nätter i december 2023
4/10 Dåligt
Marshal
26 dec. 2023
Marshal
Bodde här 4 nätter i december 2023
10/10 Fantastiskt
Bruce
23 dec. 2023
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bruce
Bodde här 1 natt i december 2023
10/10 Fantastiskt
Keith
7 dec. 2023
Gillade: Boendets skick och faciliteter
Pool is very pleasant
Keith
Bodde här 2 nätter i december 2023
6/10 Okej
Gemma
27 nov. 2023
Gemma
Bodde här 2 nätter i november 2023
8/10 Bra
Peiling
Reste i grupp
18 nov. 2023
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The location is perfect for someone who loves quiet area, and it’s close to bus station which is easy to get the bus to main street.
They are doing the renovation atm that room looks pretty and clean.
Peiling
Bodde här 3 nätter i november 2023
8/10 Bra
Eleanor
8 nov. 2023
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Going through renovations
Eleanor
Bodde här 1 natt i november 2023
6/10 Okej
Jason
Reste med sin partner
5 nov. 2023
Gillade: Renlighet
Nice place on the outside, the beds were like rock and very hard.
Jason
Bodde här 1 natt i november 2023
10/10 Fantastiskt
iva
Reste med sin partner
28 okt. 2023
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff were very friendly and helpful….especially Jessika, Sommer and Jude. After a 9 hour train ride it was fabulous to have preordered a pizza ready for pick up. Thanks to Jessika and the fellow working in the bar who kept it hot for us until we arrived. Much appreciated!
The room was clean and the bed and pillows were comfy!
The hotel entrance, pool area, bar and restaurant are beautiful. The buffet breakfast was delicious!
I would recommend this hotel!
iva
Bodde här 1 natt i oktober 2023
Svar från imo 2 nov. 2023
We greatly appreciate your positive feedback about your stay, especially the wonderful comments about our friendly and helpful staff members, including Jessika, Sommer, and Jude. It's fantastic to hear that the preordered pizza was a convenient and delicious option after your long train ride. Your kind words will be shared with Jessika and the bar team for their exceptional service.We're pleased that you found the room clean, with a comfy bed and pillows. It's also great to hear that you enjoyed the beautiful hotel entrance, pool area, bar, and restaurant. The delicious buffet breakfast is a wonderful highlight.Thank you for recommending our hotel, and we look forward to welcoming you back for another enjoyable stay in the future. If you have any more feedback or if there's anything specific you'd like to share, please don't hesitate to reach out.
2/10 Väldigt dåligt
Karyn
Reste med familjen
28 okt. 2023
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Don’t stay here
I booked a partial coastal view room which was supposed to have a private balcony. No balcony, no coastal view, no lift access, has to carry our luggage down 2 flights of stairs and dodge 2 hallways of renovations, couldn’t open a window because of the noise of renovations. Left the day we arrived. Rude staff. Absolutely terrible experience
Karyn
Bodde här 7 nätter i oktober 2023
Svar från Imo 2 nov. 2023
We're deeply sorry to hear about the issues you encountered during your stay, including the absence of the balcony, coastal view, and lift access, along with the disruptions caused by renovations. We genuinely apologize for the inconvenience and the experience you had.We understand your decision to leave on the same day you arrived, and we regret that we could not meet your expectations during your stay. Your feedback is crucial in helping us make the necessary improvements to ensure a better experience for our guests.We value your feedback and are committed to addressing these issues. If there's anything else you'd like to share or if you have any specific concerns that you'd like us to address, please feel free to reach out. We hope you might reconsider staying with us in the future to experience a more pleasant and trouble-free stay.
10/10 Fantastiskt
Jody
22 okt. 2023
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Jody
Bodde här 2 nätter i oktober 2023
Svar från Imo 24 okt. 2023
We're delighted to hear you had a great stay! If you have any further comments or suggestions, please feel free to share them with us. We look forward to welcoming you back in the future.Kind regards,Mantra Club Croc
10/10 Fantastiskt
Maggie
20 okt. 2023
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Super Hotel
Lovely stuff at this hotel, very helpful and informative. Helping us to find a way around the town too much trouble. The restaurant staff were excellent I never really had any other interactions with any of the other staff, except when we checked in very easy to check-in straightforward. Lovely Hotel is highly recommended.
Maggie
Bodde här 3 nätter i oktober 2023
Svar från Imo 24 okt. 2023
It's wonderful to hear that you had such a positive experience during your stay at our hotel. We greatly appreciate your kind words about our staff, and we're delighted that they were helpful, informative, and went out of their way to assist you in exploring the town. Excellent service from the restaurant staff is also heartening to hear.We greatly appreciate you sharing these wonderful photos that undoubtedly capture the picturesque beauty of Airlie Beach. Thank you!We're pleased to know that your check-in process was straightforward and easy. Your recommendation means a lot to us, and we look forward to the opportunity to welcome you back in the future. Your comfort and satisfaction are our top priorities, and we're committed to providing you with another excellent stay.Warm regards, Mantra Club Croc
4/10 Dåligt
Holly
Reste i grupp
17 okt. 2023
Gillade: Personal och service
The hotel is currently undergoing renovation. We stayed in an older room. The shower door leaked and the bathroom and room smelt off damp. Luckily we only had a night en route South, The receptionist on check out was not bothered about the state of the rooms.
Holly
Bodde här 1 natt i oktober 2023
Svar från imo 24 okt. 2023
We appreciate your feedback regarding your recent stay with us, and we apologize for any inconvenience you experienced.As you mentioned, the hotel is currently undergoing renovations, and we understand that you stayed in one of our older rooms. We're sorry to hear about the issues you encountered, including the shower door leakage and the damp odor in the bathroom and room. This is not the experience we aim to provide, and your feedback is valuable as it helps us identify areas that need improvement during our renovation process.We also regret that the receptionist on check-out did not address your concerns. We take such matters seriously, and we will address this issue with our staff to ensure that all guests' concerns are properly attended to.We want to emphasize that the ongoing renovation will be beneficial for all future guests, as it's aimed at improving the overall quality and service of the hotel. We genuinely hope you consider giving us another chance in the future once our renovations are complete, so you can experience an improved stay. Your comfort and satisfaction are our top priorities, and we are committed to making the necessary adjustments to enhance the guest experience. Thank you for sharing your valuable feedback.Warm regards,Mantra club croc
6/10 Okej
Julie
Reste med sin partner
15 okt. 2023
Generally clean and tidy but tired.
Upon our arrival the reception person was rude and argumentative refusing to take cash for holding security deposit despite it listing on our check in policy cash was acceptable and then continued to degrade “Expedia” as a third party.
Our room had a flooding issue in the bathroom resulting in a dangerous safety risk. The reception gentleman on Saturday evening admitted they were aware of this issue and just offered more towels to soak up the water which ran from the shower recess to cover the entire bathroom floor. He was pleasant and empathetic however the room poses such a risk it should not have been offered as accommodation to guests. We were not offered a room change or compensation to our stay.
Julie
Bodde här 2 nätter i oktober 2023
Svar från Imo 17 okt. 2023
Dear Julie,We genuinely appreciate your feedback, and we would like to clarify a couple of points:First, regarding the security deposit, it has been our consistent policy to request card transactions for security deposits. We have never accepted cash for security deposits during the operation of our property. This policy is in place to ensure the safety and convenience of both our guests and the hotel. It is important to note that this policy is effectively communicated through all booking platforms to prevent any miscommunication.We understand that there might have been some misunderstanding, and we apologise for any inconvenience that may have arisen due to this matter.While we put effort into maintaining cleanliness and tidiness, we understand your concerns about the overall condition of the establishment. Rest assured, we are continuously working on updates and renovations to create a more refreshed environment for our guests.We deeply regret the negative experience you had with the reception staff during your check-in. It's of paramount importance to us that our guests are treated with respect and courtesy, and we take your comments seriously and will address this matter promptly.Your feedback is invaluable to us, as it guides our efforts to improve our services and provide a more enjoyable stay for our guests. We appreciate your patience and sincerely hope you might consider giving us another opportunity to provide you with a better experience in the future.Warm regards,Mantra Club Croc
2/10 Väldigt dåligt
Alexandria
9 okt. 2023
Gillade inte: Renlighet och boendets skick och faciliteter
Alexandria
Bodde här 3 nätter i oktober 2023
Svar från Imo 12 okt. 2023
Thank you for taking the time to tell us about your experience at the Mantra Club Croc Airlie Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Mantra Club Croc Team
10/10 Fantastiskt
Jim
8 okt. 2023
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The pool area & restaurant were very nice & great atmosphere. The large modern bedroom room was clean & comfortable with all toiletries, tea & coffee making facilities provided. Very nice accommodation.
Jim
Bodde här 1 natt i oktober 2023
Svar från Imo 12 okt. 2023
Dear Guest,Thank you for taking the time to share your experience with us. Your feedback is truly appreciated, and it brings us great pleasure to hear about your recent stay.It's wonderful to know that you found our pool area and restaurant to offer a great atmosphere, enhancing your overall experience. We are committed to providing a pleasant ambiance for our guests.Additionally, your description of the large, modern bedroom as clean and comfortable with well-provided toiletries and tea and coffee-making facilities is heartening. We take pride in ensuring our guests have a comfortable and enjoyable stay.Your feedback is invaluable, and it motivates us to continue striving for excellence. We can't wait to welcome you back for another memorable stay in the future.Warm regards,Mantra Club Croc
10/10 Fantastiskt
Simone
Reste med familjen
2 okt. 2023
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Simone
Bodde här 2 nätter i september 2023
Svar från Imo 5 okt. 2023
Dear Simone,Thank you for the fantastic rating and your 10/10 review of your stay at our hotel! We're thrilled to hear that you had such an excellent experience during your visit. Our team works hard to provide the best service and accommodations possible, and your feedback is truly appreciated.We hope to have the pleasure of welcoming you back for another outstanding stay in the future. Thank you for choosing to stay with us.Warm regards,Mantra Club Croc
8/10 Bra
Jane
28 sep. 2023
Jane
Bodde här 7 nätter i september 2023
Svar från imo 24 okt. 2023
Thank you for your kind rating. We appreciate it and are glad you enjoyed your stay with us. We look forward to welcoming you back sometime in the near future.Kind regards,Mantra Club Croc
10/10 Fantastiskt
Ron
24 sep. 2023
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Ken is the man
Felt very welcomed , Ken was an absolute champion and made our stay very memorable, an asset to your company , be like Ken
Ron
Bodde här 2 nätter i september 2023
Svar från Imo 5 okt. 2023
Dear Ron,Thank you for taking the time to share your wonderful feedback about your recent stay with us. We're thrilled to hear that you felt very welcomed and had a memorable stay, largely thanks to Ken's exceptional hospitality. Your kind words about Ken are greatly appreciated, and we will make sure to pass on your praise to him.Ken is indeed a valuable member of our team, and we're proud to have him represent our company. We're committed to providing outstanding service to all our guests, and we hope to continue exceeding your expectations in the future.Thank you for choosing to stay with us, and we look forward to the pleasure of serving you again.Warm regards,Mantra Club Croc
8/10 Bra
Daniel
Reste med sin partner
22 sep. 2023
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Quite a nice place. Rooms were nice, staff were friendly, the view was also nice!
Daniel
Bodde här 1 natt i september 2023
Svar från Imo 5 okt. 2023
Dear Daniel,Thank you for your positive feedback about your recent stay with us. We're delighted to hear that you had a pleasant experience at our hotel and that you found the rooms, staff, and view to be nice. Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Thank you for choosing to stay with us.Warm regards,Mantra Club Croc
8/10 Bra
Norma
18 sep. 2023
Gillade inte: Bekvämligheter
Stayed there in 2914 things have vastly improved since then. We had a lovely room clean and spacious. Would stay there again. Bus at door for Airlie Beach.
Norma
Bodde här 4 nätter i september 2023
Svar från Imo 5 okt. 2023
Dear Norma,Thank you for taking the time to share your thoughts about your recent stay with us. We're delighted to hear that you noticed significant improvements since your previous stay in 2014. It's always rewarding to know that our efforts to enhance our property have been successful.We're glad you enjoyed your clean and spacious room, and we appreciate your positive feedback. It's fantastic to know that you would consider staying with us again. Additionally, it's great to hear that the convenience of the bus service to Airlie Beach was a plus during your stay.We look forward to the opportunity to welcome you back in the future, and we're committed to providing you with another enjoyable stay.Thank you for choosing to stay with us.Warm regards,Mantra Club Croc
4/10 Dåligt
Fiona
Reste med sin partner
8 sep. 2023
Gillade: Personal och service och bekvämligheter
We booked a few months ago and do not recall seeing anything regarding the renovations that were meant to finish prior to our stay. We got no updates regarding the extension of the renovations and that they would be continuing through our stay. Only received notification regarding the kitchen operating with a (very) limited menu. Our room had a horrible fish smell, door to bathroom would get stuck, as did door to the room and shower door opened into the bathroom making getting into the shower very awkward. Sincerely hope it was not a renovated room!! The staff were helpful where they could be and dining staff nice and friendly.
Fiona
Bodde här 7 nätter i september 2023
Svar från Club Croc 4 okt. 2023
Dear Fiona,Thank you for sharing your feedback on your recent stay with us, and we appreciate your candid comments. We deeply regret any inconvenience you experienced due to the ongoing renovations.We want to clarify that we made concerted efforts to notify our guests about the renovations, and we sent out multiple notifications prior to their arrival. We also reached out through phone calls to advise about the unexpected delays. However, we acknowledge that ensuring we have the correct contact details attached to each booking can be challenging, and this might have led to some guests not receiving these notifications in a timely manner. We will continue to work on improving our processes to ensure that all guests receive the necessary information before their stay.We apologize for any discomfort you faced in your room, and your feedback regarding the fish smell, door difficulties, and the shower door is valuable to us. Our management and maintenance teams are actively addressing these issues to ensure a more comfortable stay for our guests.We're pleased to hear that you found our staff to be helpful and our dining staff to be friendly. Your positive comments about our team are appreciated.Your feedback is invaluable as it helps us enhance our communication and guest experience. We hope you might consider giving us another opportunity in the future, and we'll strive to provide you with an improved stay.Thank you for choosing to stay with us.Warm regards,Mantra Club Croc