Hotell nära Cantina Lunalughente

"Allt var bra!"

"Disappointing that the hotel is not beach front"

"Bra utbud på frukosten. Trevlig personal i receptionen. Personalen vid frukosten börjar plocka bort exakt kl 10.30. Jag försökte få en cappuccino 10.35 vid två tillfällen men de glömdes bort eller ignorerades. När jag kl Till restaurangen vid stranden 19.55 så blev jag bemött med ”vi öppnar om 5 min”. Det hade varit enkelt att placera mig vid ett bord utan den kommentaren. Stort och lite opersonligt hotell. Aktivitetstavlan var inte uppdaterad så jag missade yogan. Att ta betalt för solsängar på ett 5* hotell är inte ok. "

"We paid €472/night for a dark, bare room that felt more like a bunker. No balcony/outdoor, no charm, poor/none Wi-Fi, and a rickety bunk bed that wasn’t even safe for kids (even the ’safety rail’ was loose and fell to the floor). The hotel is full of hidden fees: for ex you have to pay to use the small pool — €7 per person/day. Same fee applies even if you just want a quick dip. Sunbeds at the private beach are then included in that fee but only 2 (even if you are paying for 4p). The buffet (€98 for our family) was underwhelming. The food was uninspired and we are not a picky family. Only water or wine was incl, not even soft drinks for the kids. Breakfast was equally poor — ex just bananas and kiwis as the ’fresh fruit’ -no melon, pineapple etc. The machine coffee wasn’t even drinkable. It was clean, and I guess the staff tried, but this is far from even a poor 4-star standard. Much better options elsewhere for this price - The hotel is loud, the beach is rocky, and the water gets deep immediately. We asked for a refund for at least the last night/nights and check out early - but were refused to get any money back by manager. They did give us a superior room with 4 beds on the floor. Small, but worked. And that room had WiFi and a functional shower. There are far better options available — and at better prices at a better location, this was so off 1st room: Safety box did not work Flod in shower No hot water Dangerous bunkbed No wifi "