Hotell nära Carter Mountain Orchard

“I found most of the reception staff to be helpful; however, my overall experience was disappointing. The check-in process was significantly delayed. I arrived around 1:30am after traveling, and unfortunately, the room keys did not work. Being unable to access my room for nearly an hour after a long journey was quite frustrating. I was also dissatisfied with the housekeeping. The service felt minimal—beds were made with what seemed like the same sheets, and surfaces were not wiped down. I...

“Bra standard, centralt och trevlig personal.”

“I prepaid for a room. Room wasn’t ready at check-in. We were told the lot was full and we had to figure something else out. Have a parking spot during a busy concert weekend is one of the reasons we picked to stay there. After the concert, waited 1.5 hours to get out of the garage we finally found a spot in. Went back to the hotel and was told they don’t have a room for us (supposedly because of a pipe issue, but more likely they overbooked). They offered us a room at another hotel that was 35...

“I thought it was ”

“Parking is very convenient in a crowded part of the city with limited parking. It's free and in the basement. Not a lover of the decor, but that's a personal choice and has nothing to do with the overall function of the hotel. My biggest complaint is the odd choice of their room doors. They are extremely heavy and have a spring action shut to them that makes them slam automatically, causing a huge "bang" all through the hall even if you try to close the door quietly. Not sure why it has to be so...

“The suite (one bedroom with kitchen) was fantastic for a small family.”

“Very dated and needs property improvements ”

“So despite its name, this is not a hotel. It is definitely a motel and that is how it should be filtered on Expedia. Parking was annoying- Expedia description states that there is a parking garage with which the motel has a relationship and this was not available on our visit so we had to find parking in a busy area. Also, a freight train line runs behind this property which is quite loud. There is also a bar nearby that is quite loud at night. On the plus side, the staff was friendly. ...

“Great but the staff could use some greeting training at the front desk ”

“Very neat and beautiful in an older setting”

“.”

“Wonderful staff team. Perfect UVA location! Love this boutique hotel!! ”

“Excellent location and nice, comfortable rooms”

“Very clean, staff was friendly and helpful. Breakfast was just mediocre.”

“The halls smelled either like pee (first floor) or musky cigarettes(second floor). The room wasn’t very clean, dirt on the window sill, stains on the curtains. Everything seemed to be falling apart like the faucet handle coming off and the drain in the shower. They do not clean your room like you would typically expect. We left the room (without the DND sign) one morning (roughly 8am), returned around 4pm and it wasn’t cleaned so we called and asked if they could come by today and we were...

“Amazing ”