2/10 Väldigt dåligt
Joanna
19 juli 2025
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Sad experience
Worst hotel we have ever stayed. At. We checked in and the staff were unfriendly. We got our rooms it smelled moldy and stuffy. We turned on the air conditioning and went out into the city. In the evening when we came back to the room. The smell was still there. And no air conditioning worked. We asked for another room and a nice young man helped us. He also came with a fan. The other room was even worse. Both rooms had fungus infestation in the wall and we only noticed it in the evening when we turned on the light. It smelled and is unhealthy to sleep there.
I found another hotel nearby and we took our bags and checked out. I explained it to the reception and they told me to take it with hotels.com. We lost 2 nights in a hotel that in no way can be lived in it is totally uninhabitable.
We checked into the other hotel nearby. The same night I wrote directly to hotels.com about the problem - their response we will get back. They have done so now a week later. They will not refund our 2 nights in a non-sleepable hotel.
Stressful and not ok. We were on honeymoon in Morocco and are quite sad about the experience. Both the hotel and hotels.com have given us.
Joanna
Bodde här 2 nätter i juli 2025