Resor till Casagliana

Ligger avsides. Bil behövs. Lite dålig ventilation. Saknade kaffekokare på rummet

The hotel itself is great with its stunning views. The rooms are nice and facility is fresh with nice design. Although, there are some things that did not led up to our expectations: the food is not really that good which makes it extra difficult because there are very few restaurants in the area. And it is also very expensive for what you get, no great value for the money. We also had trouble at the reception: at the arrival they debit you 300 eu and saying they’ll use it for what we’ve spent during our stay once we checkout. When were going to checkout they demanded us to pay our full bill without using the 300 eu we payed our first day. Now we have to wait 5 days until they pay it back. They said one thing but did another. Another thing that we would’ve appreciated during our stay is if they would’ve given us some information about what the hotel has to offer. You have a tennis court available and the opportunity to rent bikes but we did not get any information about it. We also discover there are busses going from the hotel to Santa Teresa which is great but we had no idea the bus was going, they did not tell us anything. We just figured if there is a bus departing from the hotel and it was, but it would’ve facilitated if they gave us more information. To summarize our stay we could say that the hotel is gorgeous and looks exactly the same as in the pictures. But the food was disappointing and we are also annoyed about the service in the reception.