4/10 Dåligt
anne
Reste med sin partner
14 juni 2024
Gillade: Renlighet
This property has the opportunity to be great but it fails currently. We waited to check in for 50 minutes, as only one person was working. There were only 3 people in front of us but it was excruciatingly slow. We got our room keys and went to the room and the AC was completely broken (in June in Charleston SC). We had to get back in the line to get a new room...another 30 mins. We had been coming from my mother's funeral visitation and wanted to check in before meeting the rest of the family for dinner. We missed the dinner. The parking was extremely limited and the area around the property was in disrepair (think abandoned buildings) on one side and an extremely congested Publix grocery store on the other. Chaos, and it felt unsafe. We spent the first night of our stay and departed in the morning. When we returned just after my mother's funeral, the key cards did not work. I got back in an extremely long line to get this rectified...the person in front of me had been in line for almost 2 hours and the person at the front of the line had been in line 4 hours!! There were 2 people working at this point..very nice...but this was completely unacceptable. I don't know what is wrong with the front desk system but it is broken. I was very happy to check out and leave. I travel frequently and this was the worst check-in customer service I have ever experienced.
anne
Bodde här 2 nätter i juni 2024